fresh connections: southern africa
TRANSCRIPT
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Emerging Black Middle Class
August 17, 2016
Fresh Connections:
Southern Africa
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SA’s new Black Middle Class
5 Million and Rising
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I grew up in a
rural area outside
Nelspruit. I’m a
lot better off than
my parents. My
children will be
much better off
than me. They
have to be!
Gloria,
Gauteng
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How did we do it
• 10 focus groups
• Eighty20 analysis of AMPS
• and other databases
• Ramsay Media Research (RMR)
• (6000+ respondents)
• Video interviews
• Workshops with experts
• A follow-up and comparison study with 2004
study
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Before 1994… Group Areas Act
Bantu Education
Travel restrictions
Job reservation
Repression
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• World Bank definition of a middle
class in a developing economy is
anyone earning more than $2 (R29)
a day, that’s about R900 per month
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But South Africa is not
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73rd percentile of population
An
nu
al p
er c
apit
a gr
ow
th in
inco
me
Income deciles ranked by per capita income
Growth incidence curve Mean of growth rates
%
Survivors TopEnd
70r% of SA
Population
Middle Class
Missing and disillusioned
Middle
9% of SA
Population
22% of SA
Population
3% of SA
Population
After Bhorat, H.
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Our Definition
Must be Black African adult, 18+ Either live in household with income between R20,000 & R55,000pm OR Must meet at least two of the following criteria:
own a car
tertiary qualification or currently studying (student aged 20-34)
work in white collar/’professional’ job
live in metropolitan area in decent housing or pay rent of R5000+ (For comparative purposes, we used a similar definition to our previous ones; we use same for all races)
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2004
• SA’s total middle class – 5 million
adults
• Black middle class – 1.6 million
adults
• (590,000 households)
• Black middle class notably absent from
top LSMs
• only 15% in LSM 9 - 10
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Black middle class
adults in 2016
5.6 MILLION
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Upward Bound
• Since 2004...
• this segment has grown by 350%
• the number of households has increased to over
2.1 MILLION
2016 stats
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White Middle Class
White middle class stagnant
over same period, from
2.8m adults in 2004
to 2.6m in 2015
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Growing Black Middle Class
0
1000
2000
3000
4000
5000
6000
2004 2008 2012 2014 2015
Black Coloured Indian White
307
2872
2798
721 951 981
2686 2688
2620 2800
1747
563 657
406
4224
5330
5610
506 641 680
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Black Middle Class concentrated in cities
0%
5%
6%
5%
5%
18%
52%
5%
6%
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Spending power black middle class 2015
Average personal income
R10,819
Average household income
R26 360
Overall spending power over
R480 billion (White R360 billion)
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Assets owned by black middle class
Item Black middle
class 2004 Black middle
class 2015 White middle
class 2015
Dishwasher 3% 16% 27%
Computer in home
19% 59% 70%
DVD player 30% 72% 80%
Washing machine
24% 73% 90%
Microwave 60% 98% 98%
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Driving Growth
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Driving Growth Supported By:
Credit Education BEE Economic growth
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Our parents told us over and over again that the way to succeed is to be educated
Education moves you from working class to middle class – it gives you choices
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• Only 14% don’t have a matric
• Half (58%) have a post matric
qualification
• Since 2004 the number of black middle
class members with a tertiary
qualification has grown by over 2.0
million
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• Post-recession - stability
• Incomes & spending slowly rise
• Organic growth: children enter
middle class
• Maturity accompanied by
realism
• Increasingly selective
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Internet usage on the rise
(used by black middle class during the last seven days, AMPS 2015)
• 2004 = 10%
• 2015 = 67%
• Cell phone ownership 2004
36%
• Cell phone ownership 2015
97%
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The new email
• 67% have a facebook profile
• 76% of those are logging on at least
once a day
RMR
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Pasta and coffee belonged to the Bourgeoisie but now I can afford them
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Food Consumption
• Changes with your status
e.g. eat salads, no pilchards
• More precooked meals due to household
providing income
• Much more of a leisure and social
activity’
• More eating out; regular, social leisure
activity... not the ‘treat’ it used to be
• Take-aways a feature of Friday nights
especially at month end
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Nando’s – telling it like it isn’t
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‘mafikizolos’ 2nd wave
forerunners
aspirants
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2.8 million aspirants with household income between R12,000 and R20,000 who don’t qualify as middle class But desire ‘to get there’ and will fuel future growth working towards perception of a middle class lifestyle; mimicry using certain conspicuous products, brands confronted with • debt burden • scarcity of jobs • gap market
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you just arrived yesterday
recent experience of hardship overcame huge odds often had some level of advantage still on sharp learning curve still growing in confidence super-charged expectations
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younger grew up in a middle class environment better prepared & often better educated more confident less fearful of slipping back more realistic aspirations less pressure from extended family
“I could have chased any dream because although we weren’t rich, we had the resources”
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First wave to reach middle class remember hardship pride in achievements fear of slipping backwards have learnt from recession, more realistic and discreet recession’s forced move away from ‘catch-up’ lifestyle big dreams, believe anything is possible
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lifestyle choices are being made amidst
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FAMILY AT HOME FAMILY OUTSIDE
THE HOME
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Family spend.. no choice
We don’t have extended families,
we have families
I didn’t have to do it, but in reality I
had no choice .. Called ”Ubuntu
tax” or “Black Tax”
For many marketers, family are
now major competitors
for share of wallet (ave 20%)
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Composition of the household
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KFC ad
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INVISIBILITY
RECOGNITION
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Make of car owned
23%
19%
8%
7%
6%
However, aspiration
remains High
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40% of white middle class are in LSM 10 verses 11% for black
Black middle class car ownership up
by 2,0 million since 2004
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LIFESTYLE DEBT
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Despite rumour to the contrary, management of debt appears mostly
‘under control’
RMR
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Mall mania.. lifestyle
• The mall is the middle class
playground…with lots of online
browsing & research
happening beforehand
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Mall mania
• Middle class people only really shop in the
shopping malls
• The mall is the middle class fish bowl
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Opening of the Mall of
Africa
Saturday 30th April 2016
Queue outside Game
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Location, location, location
• Location more often determines store
choice
• “In my area I go to Pick n Pay and
Woolworths - there isn’t a Shoprite nearby
even if I wanted to go to one”
• “I only shop at a store where a white person
also shops”
• Note: it’s important see retailers as brands
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Salon clip
Salon clip
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LEGACY CATCH UP
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Evidence of growing financial literacy
More future planning rather than living for
today
Leaving a legacy eg children’s education and investments
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Around 70% send children to
ex-Model C or private schools
78% are not happy with the
standard of education in government schools
I don’t want them to
suffer like we did
RMR
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TOWNSHIP SUBURB
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28% say they still live in
townships, but typically
‘burbs in the township’
The line between townships
and suburbs is becoming
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Township developments
make a middle class
lifestyle more
possible .. infrastructure..
Diepkloof Expensive, Beverly
Hills
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But township connections remain strong and result in lots of movement back and forth
back and forth
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MOTHER
TONGUE ENGLISH
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are fluent in English
but great concern about
loss of mother tongue
especially by children
Over 90%
RMR
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Black middle class White middle class
SABC 1 (90%*) DSTV (64%*)
SABC 2 SABC 2
e.TV SABC 3
SABC 3 e.TV
DSTV SABC 1
WIDE TV REPERTOIRE
*watched last 7 days
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Dramatic growth in DSTV viewership
It’s a must-have as
middle class
PERCENTAGE
OF DSTV
WATCHED IN
LAST 7 DAYS
2004 2015
9% 79%
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DSTV ad
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DAILY NEWSPAPERS
Black middle class White middle class
1.
2.
3.
4.
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Black middle class White middle class
1.
2.
3.
4.
RADIO STATIONS
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ROOTS MODERN
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Forerunners - Medium
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CONSPICUOUS INTRINSICS
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FNB
BMW Mercedes Benz
Samsung Johnnie Walker
Woolworths
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• FNB and Woolworths are
widely recognised as brands
meeting their needs
• Woolworths: It’s all
about quality and class
• FNB: they really
understand my needs
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Past is past
• Much disdain for brands from past
My past is defined by Lucky Star, we had
it day and night and I can’t eat it anymore
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Brands
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Black Middle Class depend heavily on
brands A Brand is a name, term, symbol, design or a combination
that identifies a seller’s products or services and thereby
differentiates them from competition.
A brand can be associated with a product, service, retail
outlet or even a person or a combination of two or more
e.g. Tiger Woods golf clubs by Nike; BP service station
with Pick n Pay convenience store.
Some brands are so strong that the generic name is the
same as a brand (Colgate, Hoover, Elastoplast)
Some products or services are difficult to brand, e.g
perishables, franchise operations
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You have some options .. Go for it!
If you can differentiate your product/s and are demonstrably superior
It provides predictable sales at expected higher margins
Should give you higher profit; good brands demand a premium
Most sales are to same customers, thus limiting marketing effort and
spend
Satisfied customers tell others
Partners can provide availability, exposure and credibility
Allows for brand extensions (different products to same market at
lower cost)
Can capitalize on existing routes to market
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PRODUCE MARKETING ASSOCIATION
Brand extension
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PRODUCE MARKETING ASSOCIATION
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PRODUCE MARKETING ASSOCIATION
Producer
Independent
Wholesaler
Informal Trader Chain
Informal
Buying groups
Retail Chain
(e.g.: Shoprite)
Wholesaler
Route to market
New entrants
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PRODUCE MARKETING ASSOCIATION
Don’t do it if…..
You have limited funds
Your product isn’t obviously different or superior
No control over your brand after it has left you
No supportive partner/s to add value and exposure to your
brand
You can’t ensure consistency of quality and availability
If you use a spokesperson, be sure of him or her –
remember Oscar .. and Tiger .. and Lance .. but Farmer
Brown is different!
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PRODUCE MARKETING ASSOCIATION
Be careful if…
You don’t have an existing, well known and understood
brand
You don’t know your customers and consumers very well
You can’t meet your promises .. every time
You are offering more than one product under the same
brand name
.. Most important, you lose control of your brand
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PRODUCE MARKETING ASSOCIATION
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PRODUCE MARKETING ASSOCIATION
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PRODUCE MARKETING ASSOCIATION
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PRODUCE MARKETING ASSOCIATION
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PRODUCE MARKETING ASSOCIATION
30
20
10
0
1 5 – 1 9 2 0 – 2 4 2 5 – 3 4 3 5 – 4 4 4 5 – 4 9 5 0 – 5 4 5 5 - 6 4 6 5 +
The Market of the future
4 . 3 5 . 5
%
A G E R A N G E O F M I D D L E C L A S S
A G E R A N G E O F B L A C K M I D D L E C L A S S
A G E R A N G E O F W H I T E M I D D L E C L A S S
Reflects a ‘normalisation’ trend (increasing numbers born into
middle class)
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PRODUCE MARKETING ASSOCIATION
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PRODUCE MARKETING ASSOCIATION
Confidence levels
Highly motivated and on a
journey.
68% are more optimistic
than five years ago
30% whites
stic 40% whites are less
I have the confidence that I will be able to achieve
my goals. There’s light at the end of my tunnel
RMR
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PRODUCE MARKETING ASSOCIATION
Nkalndla
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PRODUCE MARKETING ASSOCIATION
Afrika Tau