fresh thinking in cleaning - education and community

Fresh thinking in cleaningTM

Education & Community

JR_BROCHURE_2012_Education_v4_Layout 1 11/07/2012 16:18 Page 2

Our meticulous approach sets us apart

from the competition. By rigorously

maintaining the highest standards

throughout our operation, we have built

a reputation for excellence and won

awards to prove it. With staff that are

selected for their proactive attitude as

well as their work experience, highly

efficient account management systems

and the industry’s most thorough

security checks, you can trust Julius

Rutherfoord to make a difference to your

premises.

What makes our people so special? We know thatenthusiastic staff deliver a higher standard of service. So, webend over backwards to ensure that they feel happy, secureand motivated. This means encouraging self-improvementthrough training, rewarding hard work with enhanced payand offering full-time, not temporary, employment contracts.We take good care of all our staff so that they will take goodcare of you.

I can honestly say that Julius Rutherfoord arenot only the best contractor I have had thepleasure of working with at Merton, but also quitepossibly in my entire career.Contract Manager, Atkins

“” Every two weeks

we remove enough

rubbish sacks to

fill the Royal

Albert Hall!


Our famous Training Academy is central to this success.Downstairs at our HQ, in one of the cleanest rooms you’ll eversee, every member of our cleaning staff, whether they arerecruited by us or inherited on a contract, undergoes rigorousBICSc certified training – not just once, but every six months.

Cleaners’ wages are linked to performance, and they knowthat delivering a consistently high standard of work will berewarded. That is why we encourage career progression byrecruiting managers from within. Indeed, 15 of our areamanagers have more than 250 years of cleaning experiencebetween them. Not surprisingly, our retention rates are farhigher than the industry average – and our clients can alwaysbe sure of proactive, hard-working and attentive cleaningstaff.

At Julius Rutherfoord, we understand that the success of ourbusiness depends on the quality of our workforce. Andthanks to our rigorous recruitment process, our exhaustivetraining programme, and our methods of motivating andrewarding staff – our cleaners are second to none.

I am impressed by the quality of service deliveredby the cleaning team, particularly due to the size andnature of our buildings. It is the best I haveexperienced, in particular the day staff are seen andtreated as members of our own team as their reliabilityand dedication to duty is commendable.Site Services Manager, The Institute of Cancer Research

“

”

This is a people businessOur ability to find and train the best staff sets us apart

020 7819 6700


What makes us differentBright ideas to enhance your environment

We love to surprise clients and we like to do things differentlyhere. That’s why you won’t find any pictures of people withmops and buckets in this brochure and that’s why you won’tfind a more fresh thinking and innovative cleaning companyto work with.

Modern technology and new product developments areredefining the way we work, and the way we clean. Takebiotechnology, nanotechnology and biodegradableconcentrates, for instance. These developments have enabledus to make a whole new range of natural, cost-effective andenvironmentally-friendly cleaning products available to ourclients. In 2012 we implemented the Masternaut Three XMobile solution which enables us to schedule work, managetime effectively and communicate directly with our mobilecleaning teams via handheld PDAs. This puts all theinformation they need right at their fingertips, so they canfocus on completing the job not the paperwork.

We have also been working with schools on the StudentInnovator of the Year Award to encourage pupils to explorenew ways of reducing harm to the environment. Our goal isto engage, motivate and inspire future generations to be bravewith their ideas and to be the leaders of change in our ever-changing world. So as you can see, we work closely with our clients tounderstand their needs and their culture. And we will stop atnothing to provide you with a bespoke service that perfectlymeets your needs.

Given that you have inherited many of thecleaning staff, the change is doubly impressive, and I attribute it to your monitoring systems, theattitude of your management team and the propermanagement of the cleaning operatives.Director of Finance & Administration, Brampton Manor Academy

“”


An award winning business Putting clients in first place

Forgive us a little boasting, but it’s hard not to mention ourWinner of the Best Cleaned Educational Premises Award in the2011 Golden Service Awards presented by Kimberly-ClarkProfessional, a world leader in cleaning products.

We won this recognition for our work at South ThamesCollege in London, where the Julius Rutherfoord teamdemonstrated the range of skills that we bring to everyeducational and housing client. The award reflected thepassion and dedication that we put into every stage of thecleaning process: designing the contract; meeting the client’sspecific needs; recruiting and training appropriate staff;managing the contract to maintain high standardsthroughout; anticipating difficulties in advance; and ensuringa smooth, trouble-free delivery – and a delighted client!

The area manager responsible for this success displays thekind of dedication and expertise that we seek from all ourstaff every day of the week, wherever they are working.

Like all educational establishments, South Thames Collegeis one of the toughest environments to keep spotlessly clean.With thousands of students circulating around the buildingall day, it presents a huge cleaning challenge. The awarddemonstrates that we were more than a match for thisconundrum, and that if we can tackle that, we can tackleanything!Just imagine the difference we could make in your premises.

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Every day we clean13,000 steps – theequivalent ofclimbing up the BT Tower 20 times!


Ultimate safeguardingThe most thorough security measures

Are your cleaners really who they claim to be? Forged, alteredor out-of-date ID documents are used by hundreds ofthousands of people, yet few cleaning contractors are able tospot them. We can.

Our stringent security vetting procedures set us apart fromother cleaning companies. While other organisations settle foran enhanced CRB check, we understand that it is useless ifthe ID is fake. People who don’t exist have no criminal record:they’ll pass the CRB check – and give you a false sense ofsecurity. And, if they’re working illegally, there is a potentialrisk to the wellbeing of the children and adults in your care.

The shocking fact is that when we inherit staff on winning anew contract, we often find 20% of them have a forged orobsolete ID. That shows how complacent many of ourcompetitors have become – and how strong our securitymeasures are. We’ve invested in a unique four step vettingprocess, with industry-leading technology to verify documentsand identify individuals.

We work closely with the UK Border Agency and otherauthorities. And everyone who works for us, from boarddirectors to part-time staff, must pass an enhanced CRBcheck.

If requested, we are also able to install biometric fingerprintscanning devices to ensure only authorised operatives haveaccess to your premises. When working with JuliusRutherfoord, you can rest assured that your building and thepeople and property inside it are absolutely safe.

We polish over46,000 sink tapsevery day – not tomention the 23,000 sinks!


Smooth running accountsYou’ll only notice the stunning results

A lot of what we do, you’ll never know about - and that’sabsolutely the way it should be. You don’t need to hear all thedetails of how we keep things on track. You can get on withyour business and we’ll get on with our work with no fussand no disruption.

At the start, though, we ask a lot of questions. We puttogether a comprehensive cleaning programme for you, agreetargets and set up systems to report what you want, whenyou want it and how you want it. Our reports are typicallymore detailed, transparent and useful than anything you’veseen before.

Internally, we monitor your contract in even greater detail. We conduct our own Quality Control audits and logeverything that happens into our powerful CRM system. Thisallows us to identify potential problems early on, log themand then deal with them quickly; and it means we can try outnew efficiency procedures and chart their progress beforeauthorising full implementation.

Wherever it can improve the service we provide, we are keento utilise innovative new technologies. In fact, we embracetechnology to improve nearly everything we do. Of coursetechnology alone does not clean floors, plan rotas or auditquality – but we ensure that it is in the hands of the peoplewho do.

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They use a call logging system, so all commentsand issues are logged. The system works well becauseif you call the office it doesn’t matter who answers thephone, they can see the site and the history.Head of Facilities, South Thames College

“”


Benefits you can measureProfit from our expertise

We believe cleaning is a quantifiable business, and youshould be able to see, clearly, the economic benefits ofchoosing Julius Rutherfoord as your partner.

A financial advantage becomes apparent as soon as we createyour contract. At this stage we endeavour to identify areas forachieving efficiency savings. Some savings are immediateand some more long-term, resulting from the avoidance ofpotential risk.

Throughout our partnership, you will have the peace of mindof knowing that our Quality Auditors will be conductingscheduled site audits. With PDAs and tailored software, theycan instantly measure and benchmark the performance of ourcleaning staff. Moreover, our Time & Attendance Systemsguarantee that you get nothing less than the level of servicethat you pay for.

We know that good cleaning reduces absenteeism anddisturbance due to ill health. For example, following ourappointment to clean thirty schools in the London Boroughof Merton, we have achieved a 100% eradication of Norovirusoutbreaks; and when many neighbouring schools closed thatwinter due to swine flu, our clients’ schools remained open.

So, whichever way you measure it, the quality of our serviceand the economic advantage it brings is a quantifiable fact.

Julius Rutherfoord’s ability to cope withunforeseen changes and short notice requests is onewe value highly.Contract Manager, Atkins

“”


Little things make a big differenceSmall impact on the environment, big impact on the community

Julius Rutherfoord aim to make a positive impact on peopleand the environment in which they live and work. Simply bychoosing us as your partner you will start to reduce yourorganisation’s environmental impact from day one. You canbenefit from all that we do to be a greener organisation. Andtogether we can work to support our community.

Simple things make a difference: for example we use refillabletrigger spray bottles and concentrated cleaning solutions tocut down on packaging and reduce weight and therefore fuelconsumption. We invest in microfibre cloths which, use fewerchemicals to achieve the same result. Our systems also let usmonitor our vehicle positions and stock levels remotely whichhelps us to optimise fuel consumption across our network.

We do the little but important things like reporting drippingtaps and leaking pipes and sinks.

We’ve also invested to ensure 90% of our company vehiclesare electric hybrid or dual fuel. Sixty square metres of solarpanels now provide power for our head office which isrecycled itself (it was a Victorian tram shed) and we canintroduce you to some terrific ways to manage your waste ina sustainable way too.

Our community is important to us. Each year we divert 5% ofprofits to worthwhile local projects. We also like to work with ourclients, employees, suppliers andneighbours to create imaginative andinspirational projects for the peoplearound us. This isn’t compulsory,and it’s not just another form ofmarketing for us either.

Rather, it enriches the work we alldo, each and every day.

Every day wevacuum enoughcarpet to cover theturf in WembleyStadium 11 times

[email protected]


Our customers differ widely, but they have one thing in common– they tend to stick with us. We’re proud that our very firstcustomer, who joined us in 1990, still contracts their cleaningto us. We’re also proud to grow with our customers too.

We work in the following environments:

The workforce employed by Julius Rutherfoord, are some of the most hardworking and honest peopleI have had the pleasure of associating with. Nothing istoo much of an effort and they willingly give, on aregular basis, more than they are asked for. They havebecome an integral and important part of theAcademy infrastructure. Site & Facility Manager, Lambeth Academy

“

”Education:AcademiesArt SchoolsStudent CentresCollegesUniversitiesPrimary SchoolsSecondary SchoolsSEN SchoolsIndependent Schools Private SchoolsPreparatory Schools

Community & Housing:Community CentresDay CentresGeneral Needs HousingKey Worker Accommodation Student AccommodationYouth CentresCommunal GardensPlaygroundsSpecial NeedsSheltered Accommodation

Loyalty and success through partnershipOur clients – and what they say about us

Through the years, Julius Rutherfoord has beenproviding good value for money cleaning servicefor us. I recommend them without hesitation.Concierge, The Michael Tippett School

“”


Did you know?More amazing facts about us

Make a differenceJulius Rutherfoord provides a high quality

cleaning service which is designed to

meet the unique requirements of your

premises. But it also provides much more

than that. Peace of mind, efficiency,

security and reliability underpin what we

do. It is these qualities that have redefined

what is expected from a modern

commercial cleaning company.

Contact us today and discover how we

can make a difference to your

organisation.

T: 020 7819 [email protected]

www.julius-r.co.uk

The Rutherfoords team are characterised byreliability, friendliness and professionalism.Principal, St Charles Catholic Sixth Form College“ ”

The total educational &housing space we cleanevery day is equivalentto 5 times that of TheLondon Shard!

Every week we remove

over a quarter of amillion shoe scuffmarks from school

walls and floors

Passport scanning

helps us to identify &

report over 100 illegal

workers applying for

work here per yearThe schools we cleanhave enough studentsto fill the O2 arena 5times!

We remove over 1 million

pieces of chewing gum

from floors and under

desks every year.

We can even recycle it!


Recycling Management

Computer & Server Rooms Cleans

Housekeeping & Porterage

Pest Control

Washroom & Laundry Services

Gardening & Grounds Maintenance

Contract Cleaning Services

Hard Floor Maintenance & Reconditioning

Carpet Maintenance Programmes

Periodic Deep Cleans

Windows - Reach & Wash

Windows - Abseil & Cradle

Julius Rutherfoord & Co Ltd.12 Ingate Place, London, SW8 3NS

T: 020 7819 6700 F: 020 7819 [email protected] www.julius-r.co.uk

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