fresh thinking in cleaning - office and comercial

Fresh thinking in cleaningTM

Office & Commercial

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Our meticulous approach sets us apart

from the competition. By rigorously

maintaining the highest standards

throughout our operation, we have built

a reputation for excellence and won

awards to prove it. With staff that are

selected for their proactive attitude as

well as their work experience, highly

efficient account management systems

and the industry’s most thorough

security checks, you can trust Julius

Rutherfoord to make a difference to your

workplace.

What makes our people so special? We know thatenthusiastic staff deliver a higher standard of service. So, webend over backwards to ensure that they feel happy, secureand motivated. This means encouraging self-improvementthrough training, rewarding hard work with enhanced payand offering full-time, not temporary, employment contracts.We take good care of all our staff so that they will take goodcare of you.

Every two weeks

we remove enough

rubbish sacks to

fill the Royal

Albert Hall!

I can honestly say that Julius Rutherfoord arenot only the best contractor I have had thepleasure of working with at Merton, but also quitepossibly in my entire career.Contract Manager, Atkins

“”


Our famous Training Academy is central to this success.Downstairs at our HQ, in one of the cleanest rooms you’ll eversee, every member of our cleaning staff, whether they arerecruited by us or inherited on a contract, undergoes rigorousBICSc certified training – not just once, but every six months.

Cleaners’ wages are linked to performance, and they knowthat delivering a consistently high standard of work will berewarded. That is why we encourage career progression byrecruiting managers from within. Indeed, 15 of our areamanagers have more than 250 years of cleaning experiencebetween them. Not surprisingly, our retention rates are farhigher than the industry average – and our clients can alwaysbe sure of proactive, hard-working and attentive cleaningstaff.

At Julius Rutherfoord, we understand that the success of ourbusiness depends on the quality of our workforce. Andthanks to our rigorous recruitment process, our exhaustivetraining programme, and our methods of motivating andrewarding staff – our cleaners are second to none.

I am impressed by the quality of service deliveredby the cleaning team, particularly due to the size andnature of our buildings. It is the best I haveexperienced, in particular the day staff are seen andtreated as members of our own team as their reliabilityand dedication to duty is commendable.Site Services Manager, The Institute of Cancer Research

“

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This is a people businessOur ability to find and train the best staff sets us apart

020 7819 6700


What makes us differentBright ideas for today’s workplace

We love to surprise clients and we like to do things differentlyhere. That’s why you won’t find any pictures of people withmops and buckets in this brochure and that’s why you won’tfind a more fresh thinking and innovative cleaning companyto work with.

Modern technology and new product developments areredefining the way we work, and the way we clean. Takebiotechnology, nanotechnology and biodegradableconcentrates, for instance. These developments have enabledus to make a whole new range of natural, cost-effective andenvironmentally-friendly cleaning products available to ourclients. We are constantly looking to adopt new technologiesto improve productivity, job reporting and the service weprovide to our clients. For example, we were quick to adoptthe Masternaut Three X Mobile solution which enables us toschedule work, manage time effectively and communicatedirectly with our mobile cleaning teams via handheld PDAs.This puts all the information they need right at their

fingertips, so they can focus on completing the job not thepaperwork. With Three X Mobile our operatives can evenprovide a date and time stamped photo capture of the area tobe cleaned before and after the work has been completed.

So as you can see, we work closely with our clients tounderstand their needs and their culture. This enables us toprovide a better service. For instance, the hidden threat ofviruses being spread via mobile phones can be eradicatedwith specially developed mobile phone cleaning wipes. Thiswould traditionally remain outside a commercial cleaningcontract, but not with us.

As a leading private equity house we demand afive star hotel style service. Julius Rutherfoord hascontinually maintained this standard of service.Director Human resources, CVC Capital Partners

“”


An award winning business Putting clients in first place

Forgive us a little boasting, but it’s hard not to mention ourWinner of the Best Cleaned Premises Award in the 2011Golden Service Awards presented by Kimberly-ClarkProfessional, a world leader in cleaning products.

We won this recognition for our work at South ThamesCollege in London, where the Julius Rutherfoord teamdemonstrated the range of skills that we bring to everycommercial and institutional client. The award reflected thepassion and dedication that we put into every stage of thecleaning process: designing the contract; meeting the client’sspecific needs; recruiting and training appropriate staff;managing the contract to maintain high standardsthroughout; anticipating difficulties in advance; and ensuringa smooth, trouble-free delivery – and a delighted client!

The area manager responsible for this success displays thekind of dedication and expertise that we seek from all ourstaff every day of the week, wherever they are working.

Like all educational establishments, South Thames Collegeis one of the toughest environments to keep spotlessly clean.With thousands of students circulating around the buildingall day, it presents a huge cleaning challenge. The awarddemonstrates that we were more than a match for thisconundrum, and that if we can tackle that, we can tackleanything! Just imagine the difference we could make in your office.

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Every day we clean13,000 steps – theequivalent ofclimbing up the BT Tower 20 times!


We’ll protect you from the unknownThe most thorough security measures in the business

Are your cleaners really who they claim to be? Forged, alteredor out-of-date ID documents are used by hundreds ofthousands of people in the UK, yet few contractors are ableto spot them. We can.

Our stringent vetting procedures set us apart from othercleaning companies. While other organisations settle for anenhanced CRB check, we understand that it is useless if theID is fake. People who don’t exist have no criminal record:they’ll pass the check – and give you a false sense of security.And, if they’re working illegally, there is a risk of prosecutionby the Home Office.

The shocking fact is that when we inherit staff on winning anew contract, we often find 20% of them have a forged ID.That shows how complacent many of our competitors havebecome – and how strong our security measures are.

We’ve invested in a unique four step vetting process, withindustry-leading technology to verify documents and identifyindividuals. We work closely with the UK Border Agency andother authorities. And everyone who works for us, from boarddirectors to part-time staff, must pass their enhanced CRB check.

When working with Julius Rutherfoord, you can rest assuredthat your staff, clients, stake holders, assets and reputationare absolutely safe.

We polish over46,000 sink tapsevery day – not tomention the 23,000 sinks!


Smooth running accountsYou’ll only notice the stunning results

A lot of what we do, you’ll never know about - and that’sabsolutely the way it should be. You don’t need to hear all thedetails of how we keep things on track. You can get on withyour business and we’ll get on with our work with no fussand no disruption.

At the start, though, we ask a lot of questions. We puttogether a comprehensive cleaning programme for you, agreetargets and and set up systems to report what you want, whenyou want it and how you want it. Our reports are typicallymore detailed, transparent and useful than anything you’veseen before.

Internally, we monitor your contract in even greater detail. We conduct our own Quality Control audits and logeverything that happens onto our powerful CRM system. Thisallows us to identify potential problems early on, log themand then deal with them quickly; and it means we can try outnew efficiency procedures and chart their progress beforeauthorising full implementation.

Wherever it can improve the service we provide, we are keento utilise innovative new technologies. In fact, we embracetechnology to improve nearly everything we do. Of coursetechnology alone does not clean floors, plan rotas or auditquality – but we ensure that it is in the hands of the peoplewho do.

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They use a call logging system, so all commentsand issues are logged. The system works well becauseif you call the office it doesn’t matter who answers thephone, they can see the site and the history.Head of Facilities, South Thames College

“”


Benefits you can measureProfit from our expertise

We believe cleaning is a quantifiable business, and youshould be able to clearly see the economic benefits ofchoosing Julius Rutherfoord as your partner.

A financial advantage becomes apparent as soon as we createyour contract. At this stage we endeavour to identify areas forachieving efficiency savings. Some savings are immediateand some more long-term, resulting in the avoidance ofpotential risk.

Throughout our partnership, you will have the peace of mindof knowing that our Quality Auditors will be conductingscheduled site audits. With PDAs and tailored software, theycan instantly measure and benchmark the performance of ourcleaning staff. Moreover, our time & attendance systemsguarantee that you get nothing less than the level of servicethat you pay for.

We know that good cleaning reduces absenteeism anddisturbance due to ill health. For example, following ourappointment to clean thirty schools in the London Boroughof Merton, we have achieved a 100% eradication of Norovirusoutbreaks; and when many neighbouring schools closed thatwinter due to swine flu, our clients’ schools remained open.

So, whichever way you measure it, the quality of our serviceand the economic advantage it brings is a quantifiable fact.

I have often observed that the perceived benefitof a contractor that ‘Self Monitors’ is in reality just aconcept that invariably amounts to mere lip-service. It is quite clear to me however that Julius Rutherfoordare the exception to this rule.Contract Manager, Atkins

“”


Little things make a big differenceSmall impact on the environment, big impact on the community

Julius Rutherfoord aim to make a positive impact on theenvironment, employees, communities and clients. Simply bychoosing us as your partner you will start to reduce yourorganisation’s environmental impact from day one. You canbenefit from all that we do to be a greener organisation. Andtogether we can work to support our community.

Simple things make a difference: for example we use refillabletrigger spray bottles and concentrated cleaning solutions tocut down on packaging and reduce weight and therefore fuelconsumption. We invest in microfibre cloths, which use fewerchemicals to achieve the same result. Our systems also let usmonitor our vehicle positions and stock levels remotely,which helps us to optimise fuel consumption across ournetwork.

We do the little but important things like reporting drippingtaps, leaking pipes and sinks. We’ve also invested to ensure90% of our company vehicles are electric hybrid or dual fuel.

Sixty square metres of solar panels now provide power forour head office which is recycled itself (it was a Victorian tramshed) and we can introduce you to some terrific ways tomanage your waste in a sustainable way too.

Our community is important to us. Each year we divert 5%of profits to worthwhile local projects. We also like to workwith our clients, employees, suppliers and neighbours tocreate imaginative and inspirational projects for the peoplearound us. This isn’t compulsory,and it’s not just another form ofmarketing for us either.

Rather, it enriches the work weall do, each and every day.

Every day wevacuum enoughcarpet to cover theturf in WembleyStadium 11 times

[email protected]


Our customers differ widely, but they have one thing in common– they tend to stick with us. We’re proud that our very firstcustomer, who joined us in 1990, still contracts their cleaningto us. We’re also proud to grow with our customers too.

We work with clients in the following sectors:

We are a nineteenth century Grade II listedbuilding located on the Embankment. It has been ourgreat good fortune to enjoy a cleaning contract withyou. Julius Rutherfoord are exemplary not just in thematters of cleaning but also in flexibility.Director, Two Temple Place Ltd.

“”

Loyalty and success through partnershipOur clients – and what they say about us

I can honestly say I haven’t had a single issueand I am very pleased with the ongoing workingrelationship that we have. Great work.Office Manager, CT Partners

“”

Banks HealthCharitiesLaw FirmsChambersArchitectsInsuranceRecruitmentTransportRegulatoryAdvertisingStockbrokersFilm & Media

Utilities/EngineeringAccountantsIT/TelecommunicationsCulture & ArtProperty/Facilities ManagementVenture CapitalOnline & InternetCorporate FinanceFund ManagementRetail/Fashion/Consumer GoodsMining & ResourcesBranding/MarketingLeisure/Hospitality/Food


Did you know?More amazing facts about us

Make a differenceJulius Rutherfoord provides a high quality

cleaning service which is designed to

meet the unique requirements of your

business. But it also provides much more

than that. Peace of mind, efficiency,

security and reliability underpin what we

do. It is these qualities that have redefined

what is expected from a modern

commercial cleaning company.

Contact us today and discover how we

can make a difference to your

organisation.

T: 020 7819 [email protected]

www.julius-r.co.uk

I have always found your staff to be extremelywell presented and polite and the standard ofcleaning is always to an impeccable standard.Office Manager, www.match.com

“”

We’re responsible forover 12,000 clients’keys (not all on thesame keyring!)

Passport scanninghelps us to identifyand report over 100illegal workersapplying to workhere per year

Every week we

replace enough

toilet roll to go

around the M25

We clean the sameamount of windowsper month as 12Gherkin buildings (inside and out!)

We’ve clocked up

over 7900 days of

cleaning at our

longest serving

client premises!


Recycling Management

Computer & Server Rooms Cleans

Housekeeping & Porterage

Pest Control

Washroom & Laundry Services

Gardening & Grounds Maintenance

Contract Cleaning Services

Hard Floor Maintenance & Reconditioning

Carpet Maintenance Programmes

5 Star Hotel Style Services

Windows - Reach & Wash

Windows - Abseil & Cradle

Julius Rutherfoord & Co Ltd.12 Ingate Place, London, SW8 3NS

T: 020 7819 6700 F: 020 7819 [email protected] www.julius-r.co.uk

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