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Staff Opinion Survey 2005TEAMS and USPS
Data collected: 2nd quarter 2005
© 2005, ISR (a trade name of International Survey Research LLC)www.isrinsight.com
2
Teams and USPS Participation Rate
Surveys Outgoing: 8,230
Surveys Returned: 4,976
Return Rate: 60%
Return Rate
3
Category Percent Favorable Scores
Diversity Physical Working Conditions
Work/Life BalanceSupervision
Working Relationships Employee Engagement
Quality and Customer Service Work Organization/Operating Efficiency
Employee Involvement/Empowerment University Image
Career DevelopmentTraining
Performance Management Respect and Fairness
Leadership Benefits
Reaction to the SurveyCommunication
Organizational ChangePeopleSoft Implementation
Pay
UF Staff (Teams and USPS) 2005 (N=4,976)
29
37
44
46
47
49
51
52
54
57
67
67
67
68
69
70
72
82
38
71
84
0 10 20 30 40 50 60 70 80 90 100
4
ISR Norms – “The Standard of the World”
• ISR surveys over 1 million employees every year, allowing us to aggregate the responses across clients to create robust benchmarks.
• All ISR norms are updated annually and statistically weighted to assure they are representative of the U.S. labor force as a whole.
5
Center Line: ISR’s U.S. National Norm (N=154,026)
Colored bars indicate a statistically significant difference.
Category Comparison With ISR’s U.S. National NormUniversity of Florida Staff Survey 2005
-16
-15
-6
-6
-5
-4
-3
-2
-1
-1
0
0
1
1
3
4
4
-8
-20 -10 0 10 20
Physical Working ConditionsWork/Life Balance
Benefits
Career Development
Training
Employee Involvement/Empowerment
Supervision
Work Organization/Operating Efficiency
Performance Management
Diversity
Quality and Customer Service
University Image
Employee Engagement
Working Relationships
Communication
Respect and Fairness
Leadership
Pay
6*A statistically significant difference.
51
48
60
48
51
27
34
26
39
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
10. Our pay at UF is as good as or better than the pay in workplaces elsewhere.
University of Florida Staff Survey 2005
Pay
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
30. I understand how my pay is determined.
48. I think I am fairly paid compared with:
a. New people at my level
b. Other people in my department
c. People in other departments
28 46
-12* 26* 23*
19 42
-14* 30* 23*
17 49
16 33
13 60
-8* 15 26*
-21* 20* 32*
7*A statistically significant difference.
34
11
13
0 20 40 60 80 100
Total Good
77. Regarding pay, how good a job do you feel UF is doing in the following areas:
a. Keeping pay in line with the times
b. Matching pay to job performance
University of Florida Staff Survey 2005
Pay
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
Don’t Know
Total PoorAverage
25 59 3
20 65 4
-23* 32* 28* 6*
8
34 28
26 23
*A statistically significant difference.
63
66
35
44
52
38
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
14. The decisions made by the University President and Vice Presidents concerning USPS/TEAMS employees are usually fair.
34. The following are interested in the well-being of employees:
a. The President and Vice President
b. Deans and Directors
c. Department Chairs and Managers
28 28
-23* 15* 19*
37 28
-28* 14* 23*
University of Florida Staff Survey 2005
Leadership
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
9
65
63
70
68
49
56
0 20 40 60 80 100
*A statistically significant difference.
Total Favorable51. Overall, I believe the following are well managed:
a. My department
b. My college or division
c. The university as a whole
University of Florida Staff Survey 2005Leadership
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
?Total %Unfav.
8 24
-2* 9*
21*
23 21
-7* 16* 21
29 22
-17* 17* 18*
10*A statistically significant difference.
?Total %Unfav.Total Percent Favorable
12. Employees in my department are treated with respect, regardless of their job.
32. I am satisfied with the procedures for resolving employee complaints.
49. UF’s employee discipline process is:
a. Fair
b. Effective
University of Florida Staff Survey 2005
Respect & Fairness
7 22 0 9*21*
34 28
39 15
43 25
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
71
37
70
32
46
0 20 40 60 80 100
11*A statistically significant difference.
85
6653
74
27
63
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
62. Work is usually distributed fairly among employees in my department.
72. I think the job I perform is considered important at UF.
67. I feel my personal contributions are recognized:
a. In my department
b. At UF
12 35 -12* 10* 25*
12 15
-11* 6* 9*
10 27
27 46
University of Florida Staff Survey 2005
Respect & Fairness
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
12
55
56
68
54
34
45
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
71. I believe the following groups value the contributions made by employees in my department:
a. Students
b. Other Staff
c. Faculty
d. Department Chairs and Managers
e. Deans and Directors
f. President and Vice Presidents
University of Florida Staff Survey 2005
Respect & Fairness
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
25 20
17 15
21 22
23 22
30 26
37 29
13
56
44
64
56
38
31
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
13 31
-8* 11* 25*
University of Florida Staff Survey 2005
Communication
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
8. UF does an excellent job of keeping employees informed about matters affecting us.
61. Sufficient effort is made to get
the opinions and thoughts of employees at UF.
82. How satisfied are you with the information you receive on what’s going on at UF?
37 25
-17* 25* 20*
22 47
-13* 14* 42*
*A statistically significant difference.
Neither Total %Dissat.
Total Satisfied
14
(N) Indicates ‘Disagreeing’ is the favorable response*A statistically significant difference.
29
60
31
66
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
University of Florida Staff Survey 2005
Communication
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
28. Most of the time it is safe to speak up in my department.
47. I usually hear about important matters first through rumors. (N)
9 25
6* 13* 27*
12 57
1 11* 60*
15
39
38
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
18. I have enough information about why the changes below were implemented at UF:
a. The separation of UF from the State’s management of
the university system
b. The TEAMS initiative
University of Florida Staff Survey 2005
Organizational Change
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
19 43
18 43
16
74. With all things considered, the pace of change at UF is:
*A statistically significant difference.
About Right, 38%
Too Fast, 14%
No Opinion, 24%
Too Slow, 24%
UF Staff (Teams and USPS) 2005 ISR’s U.S. National Norm
Organizational Change
University of Florida Staff Survey 2005
About Right, 43%
Too Fast, 13%
No Opinion, 29%*
Too Slow, 15%*
17
79. Looking ahead to the next year or so, I think UF will:
*A statistically significant difference.
Change for the Better,
30%
Stay the Same, 48%
No Opinion, 10%
Change for the Worse,
12%
UF Staff (Teams and USPS) 2005 ISR’s U.S. National Norm
Change for the Better,
45%*
Stay the Same, 36%*
No Opinion,
8%*Change for the Worse,
11*
Organizational Change
University of Florida Staff Survey 2005
18
Working Relationships
58
83
78
87
66
80
83
73
47
0 20 40 60 80 100
*A statistically significant difference.
?Total %Unfav.Total Percent Favorable
27. The people I work with usually get along well together.
46. There is a good cooperation between:
a. Employees in my department
b. My department and other departments
60. At UF, teamwork is:
a. Encouraged
b. Given recognition
University of Florida Staff Survey 2005
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
5 12
-4* 4* 9*
6 14 2* 8* 14
17 17
13 14 -9* 7* 11*
23 30
-11* 15* 27*
19*A statistically significant difference.
66
61
77
57
63
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
19. UF is highly regarded by:
a. The Gainesville community
b. The general public nationally
c. Employees
15 8
27 9
2* 25* 14*
18 25 -9* 14* 19*
University of Florida Staff Survey 2005
University Image
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
20
58
73
72
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
19. UF is highly regarded by:
d. Faculty
e. Students
39. UF is a “good neighbor” with our surrounding communities.
29 13
23 5
18 9
University of Florida Staff Survey 2005
University Image
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
21*A statistically significant difference.
85
83
78
73
77
73
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
52. My department:
a. Constantly looks for better ways to serve its customers
b. Actively seeks to understand customer requirements and expectations
c. Is responsive to customer needs
15 12
-10* 9* 8*
13 10
-8* 8* 7*
University of Florida Staff Survey 2005
Quality and Customer Service
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
13 14
-5* 11* 10*
22*A statistically significant difference.
41
43
46
46
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
15. In my department we too often sacrifice the quality of services we are able to provide in order to:
a. Cut costs (N)
b. Meet schedules/ deadlines (N)
17 37
5* 15* 44*
University of Florida Staff Survey 2005
Quality and Customer Service
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
15 39
3* 15 42*
23*A statistically significant difference.
88
86
89
79
87
79
84
86
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
11. My supervisor works well with people who are different from him- or herself (in gender, racial/ethnic background, lifestyle, etc.).
31. UF provides a working environment that accepts:
a. Ethnic differences
b. Difference in cultural background or lifestyle
c. Gender differences
University of Florida Staff Survey 2005
Diversity
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
8 5
-2* 6* 4
9 7
-4* 7* 6*
7 14
0 11* 10*
8 6
0 9* 5*
24
28
68
72
75
19
74
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
3. I understand how my performance on the job is evaluated.
22. I think my performance on the job is evaluated fairly.
42. UF is too lenient with employees who perform poorly. (N)
University of Florida Staff Survey 2005
Performance Management
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
24 57
-9* 24 48*
(N) Indicates ‘Disagreeing’ is the favorable response*A statistically significant difference.
10 16
5* 13* 19*
9 16
3* 9* 18*
25
76. How do you rate your last performance review on the following:
a. Helping you identify your strengths and weaknesses
b. Helping you improve your job performance
c. Helping you identify your training needs
d. Helping you in your career development and planning
University of Florida Staff Survey 2005
Performance Management
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
40
45
51
55
51
54
36
43
0 20 40 60 80 100
Total PoorTotal Good
*A statistically significant difference.
AverageDon’t Know
23 15 11
25* 15 9*
21 28 15
26* 24* 10*
22 14 11
23* 12* 9*
23 21 13
27* 20 7*
-2*
-1
-2*
-4*
26
67
56
74
63
64
75
68
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
21. My department operates efficiently.
41. Priorities or work objectives in my department change so frequently I have trouble getting my work done. (N)
2. The work in my department is well organized.
56. In my department, reporting relationships are clearly defined (who reports to whom).
University of Florida Staff Survey 2005
Work Organization/Operating Efficiency
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
10 26
-10* 8* 18*
10 27
7* 10 33*
(N) Indicates ‘Disagreeing’ is the favorable response*A statistically significant difference.
9 23
0 9 24
9 16
27
49
36
34
28
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
38. I believe the following UF administrators understand the challenges faced as result of the recent PeopleSoft implementation:
a. Department Chairs and Managers
b. Deans and Directors
c. The President and Vice Presidents
65. I believe that although the PeopleSoft implementation has been challenging, it will benefit UF in the long term.
22 29
28 37
29 43
34 32
University of Florida Staff Survey 2005
PeopleSoft Implementation
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
28
81. I believe that in the next one year (12 months), using PeopleSoft to do my work will:
Become Easier, 21%
Become Harder, 14%
Stay the Same, 37%
No Opinion (Does not apply
to me), 27%
UF Staff (Teams and USPS) 2005
PeopleSoft Implementation
University of Florida Staff Survey 2005
29
71
56
65
57
69
71
72
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
4. My supervisor gives me regular feedback on my performance.
23. My supervisor shows favoritism to some employees in my department. (N)
43. I have confidence in the decisions made by my supervisor.
58. My supervisor gives me recognition for a job well done.
University of Florida Staff Survey 2005
Supervision
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
9 18
7 22
0 8 21
7 24
4* 10* 25
10 33
1 10 34
(N) Indicates ‘Disagreeing’ is the favorable response*A statistically significant difference.
30
71
73
81
73
81
82
64
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
66. My supervisor:
a. Is available when needed
b. Communicates effectively
c. Manages people well
d. Is approachable
University of Florida Staff Survey 2005
Supervision
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
5 14
9 27
-6* 9 20*
5 14
0 6* 14
6 21
0 8* 19*
*A statistically significant difference.
31*A statistically significant difference.
69
77
69
75
66
70
74
71
64
79
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
45. My supervisor involves me in:
a. Planning our work
b. Solving problems related to our work
c. Making decisions that affect our work
59. Regarding suggestions for change, my supervisor usually:
a. Listens to my ideas
b. Acts on my input
7 22 5* 10* 24*
University of Florida Staff Survey 2005
Employee Involvement/Empowerment
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
7 15 2* 10* 14
13 22 -5* 12* 19*
6 19 1* 9* 17*
7 23 1 8* 22
32*A statistically significant difference.
81
66
79
63
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
6. I am satisfied with my involvement in decisions that affect my work.
25. I have sufficient authority to do my job well.
9 28
-3* 10* 24*
University of Florida Staff Survey 2005
Employee Involvement/Empowerment
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
6 15
-2* 6 13*
33
43
60
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
69. In my department:
a. Employees are encouraged to report fraud or wrongdoing
b. Employees’ reports of fraud or wrongdoing are acted upon
University of Florida Staff Survey 2005
Employee Involvement/Empowerment
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
24 16
42 15
34*A statistically significant difference.
48
47
63
66
51
45
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable26. There are sufficient opportunities
for me to receive:
a. Professional development and/or training to improve my skills in my current job
b. Cross-training to learn other jobs
c. Professional development and/or training to increase my chances for a better job
10 24
3* 11* 27*
University of Florida Staff Survey 2005
Training
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
18 36
-2* 15* 38*
16 34
3* 16 36*
35*A statistically significant difference.
57
63
5662
58
41
76
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
63. So far, my career progress at UF meets my expectations.
13. I think the UF offers long-term career opportunities for me.
33. There is adequate opportunity for employees to learn about available UF job openings.
50. UF usually promotes qualified employees before hiring people from outside of the university.
University of Florida Staff Survey 2005
Career Development
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
11 13
13* 15* 23*
28 31
-16* 19* 24*
11 31
15 23
6* 16 28*
36*A statistically significant difference.
65
73
78
23
64
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
9. UF’s benefits (health, retirement, etc.) programs fit my needs.
29. UF’s benefits are as good as or better than the benefits (health, retirement, etc.) in workplaces elsewhere
70. I would be willing to pay more for parking if I were nearly always guaranteed a parking space.
7 15
6* 11* 16*
University of Florida Staff Survey 2005
Benefits
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
18 18
-1 16* 19*
16 61
37
49
55
61
57
64
46
57
44
13
71
13
35
0 20 40 60 80 100
*A statistically significant difference.
Total Percent Favorable
University of Florida Staff Survey 2005Benefits
Don’t KnowAdequate
Total Poor
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
75. Please give your opinion of the following benefits:
a. Annual leave
b. Dental insurance
c. Life insurance
d. Health insurance
e. Pension/retirement plan
f. Sick leave
g. Personal days
h. Parental leave
i. Child care
N/A
22 6 1 1 9* 28* 8* 1 2* 18 49 11 9
35 8 8 4
26 9 1 0
23 12 2 6
15 6 21 24
8 13 29 36
28 12 1 2 1 29 10* 2* 4* 29 6 8 1 -2* 28 14* 5* 3*
38*A statistically significant difference.
71
58
75
79
83
55
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
5. My supervisor is considerate of my life outside of work.
36. There is usually sufficient staff in my department to handle the workload.
53. My work schedule allows reasonable flexibility to meet my personal/family needs.
8 13
4* 10* 15*
University of Florida Staff Survey 2005
Work/Life Balance
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
8 38
-3* 8 34*
4 13
12* 7* 23*
39*A statistically significant difference.
87
72
74
80
88
77
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
5. Overall, the physical working conditions at UF are satisfactory.
24. I have the equipment and tools I need to do my job effectively.
44. My work location is a safe place to work.
7 13
7* 5* 21*
University of Florida Staff Survey 2005
Physical Working Conditions
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
6 17
5* 7* 21*
4 8
1 5* 8
40*A statistically significant difference.
66
23
70
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
17. Filling in this survey is a good way to tell UF what I think.
37. I believe significant actions will be taken as a result of this survey.
University of Florida Staff Survey 2005
Reaction to the Survey
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
18 12
3* 16* 17*
33 43
41*A statistically significant difference.
50
92
83
77
83
84
27
90
0 20 40 60 80 100
?Total %Unfav.Total Percent Favorable
1. I would recommend theUniversity of Florida (UF) as a good place to work.
20. I am proud to be a part of UF.
40. I work beyond what is required to help UF succeed.
55. I would stay at UF even if offered another job elsewhere with higher pay.
7 9 7* 11* 12*
University of Florida Staff Survey 2005
Employee Engagement
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
23 50
-23* 17* 33*
10 6
1 11 7
7 3
-2* 5* 3
42*A statistically significant difference.
No
University of Florida Staff Survey 2005
YesDon’t Know
UF Staff (Teams and USPS) 2005 (N=4,976)
ISR’s U.S. National Norm (N=154,026)
Employee Engagement
67
59
0 20 40 60 80 100
78. At the present time, are you seriously considering leaving UF for reasons other than retirement?
15 27
-8* 18* 15*
43
Summary of Issues
Pay: Pay vs. other organizations; understanding how pay is determined; perceived fairness compared with new people, other people within and outside of the department; keeping pay current and matching pay to performance.
Leadership: Senior leaders making fair decisions; being interested in employee well-being; overall management of University and College/Division.
Respect and Fairness: Procedures to resolve complaints; fairness/effectiveness of discipline process; distribution of work; recognizing contributions, especially more senior levels.
Communication: Keeping employees informed; getting their opinions
Working Relationships: Encouraging and recognizing teamwork; relations/cooperation within the work group and across departments
Quality and Customer Service: Looking for better ways to serve customers, understand their requirements, being responsive
Performance Management: Leniency with poor performers
Work Organization: Departmental efficiency
Career Development: Promoting internally; career progress meeting expectations
Organizational Change: Informing employees about changes; moving too slowly
Potential Areas for Improvement
44
Summary of Issues
Physical Working Conditions: Having the equipment/tools to do the job and a safe place to work
Work/Life Balance: Supervisor considerate of life outside of work; schedule offers reasonable flexibility to meet personal family needs
Benefits: UF benefits fit employee needs; compare well with benefits offered in other workplaces
Career Development: UF offers long-term opportunities and information about available UF job openings
Training: Opportunities to receive training to improve skills in current job, increases chances for a better job
Performance Management: Understanding how performance is evaluated, belief that it is evaluated fairly
Employee Involvement/Empowerment & Supervision: Supervisors involving employees in planning work, solving problems and making decisions;
Supervision: Confidence in supervisor’s decisions, supervisors giving regular feedback on performance; giving recognition for a job well done; not showing favouritism; being available, approachable, and communicating effectively
Relative Strengths