from bean counting to adding value: using statistics to transform services
DESCRIPTION
Presentation given by Diarmuid Stokes, College Liaison Librarian at University College Dublin Library, Dublin, Ireland, at the Great Expectations Conference, Birmingham City University, UK, December 5, 2014.TRANSCRIPT
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From bean counting to adding value:
Using Statistics to Transform Services
Diarmuid Stokes
College Liaison Librarian
UCD Library
@dstokes01
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Gathering statistics with no real purpose
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Cooperating with Other Units
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“Work Smarter Together”
UCD Registry
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Unique UCD product designed for Student Desk Built within UCD’s Data management environment Ability to link queries to student record
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Many meetings and demonstrations later….
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Pilot in the Health Sciences Library
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The library desk team visited the student desk team
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All Librarians who meet with students also use UniShare
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Pilot Review
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holistic view of student activities in the library
From entry to circulation to query
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Impact of UniShare in the Library
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Improved experience for students
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Informed staffing decisions and service models
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of specific student groups
Understanding and targeting service needs
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Evidence to inform teaching and e-learning tools
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Targeted communication to staff
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…Building valuable relationships with other Units
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Sharing information across UCD to improve services and student experience
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…No direct cost to Library…
Other benefits of UniShare include…
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…no maintenance or IT issues…
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Library referrals
to Student Desk
37,557
The statistics so far…
279
Total Library Queries
Student Desk referrals to
Library
Total Student Desk
Queries
58,784
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Future Developments
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Outcomes for the Library
•No more bean counting
•Closed Data collection Cycle
•Collaborating with other units
•Using information to improve services, teaching and communication
•No cost implications
•No IT issues
•Improving support across campus for students
Awesome
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Clone Terror with Jelly Beans https://www.flickr.com/photos/kalexanderson/5461205156/
Purposeless except for its beauty https://www.flickr.com/photos/lisacee/6956912254/
Working together… https://www.flickr.com/photos/lollyman/4424552903
Space https://www.flickr.com/photos/bram/45332/
Double Decker Couch https://www.flickr.com/photos/gardner67/12719182654/
A meeting https://www.flickr.com/photos/seniwati/4468588750/
The moustache https://www.flickr.com/photos/pasukaru76/5975147798/
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My kinda girl https://www.flickr.com/photos/eldave/9731334346/
Lego Conference https://www.flickr.com/photos/bfishadow/2883788275/
Legolib https://www.flickr.com/photos/30976576@N07/6615779067/
Great Library of Scio https://www.flickr.com/photos/ludgonianindustrialunion/5536093478
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Images