from people to people seminar for arab states on community telecentres

From people to peopleFrom people to people

Seminar for Arab States on Seminar for Arab States on Community TelecentresCommunity Telecentres

Telecentre Implementation:Policy issues and institutional

roles

Seminar for Arab States on Seminar for Arab States on Community TelecentresCommunity Telecentres

Tunisia, March 22-24, 1999Tunisia, March 22-24, 1999Daniel Espitia Daniel Espitia

DNTADNTA

Policy issues and institutional Policy issues and institutional rolesroles

Agency’s Agency’s vision and vision and mission mission

Policy issues and institutional roles Policy issues and institutional roles

Vision of the Univ. Serv. AgencyVision of the Univ. Serv. Agency

The vision of the USA is to be the The vision of the USA is to be the world leader in promoting world leader in promoting universal access and universal universal access and universal service to telecommunications service to telecommunications and information services as an and information services as an empowerment vehicle for empowerment vehicle for disadvantaged communities.disadvantaged communities.


Mission of the Univ. Serv. Mission of the Univ. Serv. AgencyAgency

Mission: The USA will promote Mission: The USA will promote affordable Universal Access and affordable Universal Access and Universal Service in Information Universal Service in Information and Communication Technologies and Communication Technologies for disadvantaged communities in for disadvantaged communities in South Africa, to facilitate South Africa, to facilitate development, empowerment and development, empowerment and economic growth.economic growth.


Clarify definitions Clarify definitions

Formulate general strategy Formulate general strategy

Implementation and Institutional Implementation and Institutional Tools Tools


Clarify Clarify Definitions Definitions


Clarify definitionsClarify definitions

Universal Access Universal Access Universal ServiceUniversal Service Information and Communications Information and Communications

Technologies (ICTs)Technologies (ICTs) TelecentreTelecentre


Universal Access & Service Universal Access & Service DefinitionDefinition

From: From: Universal Access to a telephone Universal Access to a telephone lineline

TO:TO:Universal Access to Information Universal Access to Information and Communications and Communications Technologies (ICTs)Technologies (ICTs)


Universal Access & Service Universal Access & Service DefinitionDefinition

Universal Access as bridge to Universal Access as bridge to Universal ServiceUniversal Service

Universal Access still a major goal Universal Access still a major goal as far as access to ICTs, where as far as access to ICTs, where Telecentres play a major roleTelecentres play a major role


ICTs definitionICTs definition

Basic ServicesBasic Services

Additional ServicesAdditional Services

Value Added Network ServicesValue Added Network Services


Telecentre DefinitionTelecentre Definition

Supply - Demand modelSupply - Demand model

Supply: Supply: “focus on technology”“focus on technology”

Demand: Demand: “focus on people, community, “focus on people, community,

& services”& services”



Supply - Demand modelSupply - Demand model

I love telecentres



Supply: focus on technologySupply: focus on technology

– Physical infrastructurePhysical infrastructure– Software infrastructureSoftware infrastructure– Humans able to “soft the hard”Humans able to “soft the hard”



Demand: focus on people, Demand: focus on people, community & servicescommunity & services

– social demand (need vs. demand) social demand (need vs. demand) – economic demandeconomic demand



Demand: focus on people, community Demand: focus on people, community & services& services

– Tele-servicesTele-services– Telecentre value added servicesTelecentre value added services– Telecentre value added network servicesTelecentre value added network services– Info-structureInfo-structure


Telecentre Telecentre definitiondefinition

Supply DemandFocus on Technology Focus on communityTelecentre Technology Telecentre Value Added Services

Physical Infrastructure Infostructure

Backbone infrastructure of Telkom Electronic Commerce

Radio Network (GSM & Others) Tele-Education

Telecentre Hardware Tele-Medicine

Tele-Health

Government Information Systems

Software Infrastructure Systems -welfare

-pensions

Business and management systems -local government information

Operational systems and software -SALGA

Computer software applications Post Office

-SAPOS

-Public information terminal (PIT)

Human Capital/ Training Independent Electoral Commission

-Infrastructure sharing

Training in basic technical skills Banking

Training in management tools & systems -Grameen Bank

Process learning (learning institution) -Prosperity Bank

Telecentre

Policy issues and institutional Policy issues and institutional roles roles

Formulate Formulate strategystrategy


Formulate general strategyFormulate general strategy

Logic Logic To abide by resources and To abide by resources and

constrains:constrains:

– political requirementspolitical requirements– legal frameworklegal framework– economic constrains economic constrains – existing management capacityexisting management capacity



Increase short term universal accessIncrease short term universal access

Separate policy, implementation, Separate policy, implementation, monitoring & evaluationmonitoring & evaluation

National programmes to further National programmes to further universal access & universal serviceuniversal access & universal service

Strengthen strategic policy making Strengthen strategic policy making



Increase short term universal accessIncrease short term universal access– ““smaller is cheaper is faster”smaller is cheaper is faster”– ““use what you have” (resources in place):use what you have” (resources in place):

other government departmentsother government departments private sectorprivate sector donor experience and fundingdonor experience and funding

– ““diversify” offer more than one type of diversify” offer more than one type of telecentretelecentre

– ““where there was chaos, let there be where there was chaos, let there be strategy…”strategy…”



(“diversify”) Telecentre models(“diversify”) Telecentre models– Tele-shopTele-shop– mini-Telecentremini-Telecentre– Standard TelecentreStandard Telecentre– Tele-HubTele-Hub– Multipurpose Community Telecentre Multipurpose Community Telecentre

(MCT)(MCT)– Rural Telephone Co-operatives (RTCs)Rural Telephone Co-operatives (RTCs)



Telecentre ModelsTelecentre Models

I love telecentres



Separation of functions: LogicSeparation of functions: Logic– Facilitate process of implementationFacilitate process of implementation– AccountabilityAccountability– Best use of resourcesBest use of resources– Find management and technical capacity Find management and technical capacity

where there iswhere there is– Promote private sector SME nowPromote private sector SME now– Promote other goalsPromote other goals

black empowerment, women empowermentblack empowerment, women empowerment



Separation of functions:Separation of functions:– policy making: for the agency and policy making: for the agency and

the regulatorthe regulator– field implementation: for small and field implementation: for small and

medium size entrepreneurs, and medium size entrepreneurs, and private sector organisationsprivate sector organisations

– financial monitoring & roll-out financial monitoring & roll-out evaluation: for specialised evaluation: for specialised accounting private sector companyaccounting private sector company



National programmesNational programmes– National programme for telecentre National programme for telecentre

value added services value added services

– National programme for ongoing National programme for ongoing national trainingnational training

– National programme for Rural National programme for Rural Telephone Co-operatives (RTCs)Telephone Co-operatives (RTCs)



Strengthen strategic policy making Strengthen strategic policy making

– strong liaison with regulatorstrong liaison with regulator– strengthen policy research and strengthen policy research and

initiativesinitiatives– strong partnership with private sectorstrong partnership with private sector– provide telecentre implementation planprovide telecentre implementation plan– rural telephone strategyrural telephone strategy– promote rural telephone co-operativespromote rural telephone co-operatives



Annual telecentre targetsAnnual telecentre targetsTelecentre Implementation Plan

Y1 Y2 Y3 Y4 Y5Fiscal Year

MiniTelecentres

TeleHubs

Standard Telecentres

MCTs

RTCs


Implementation Implementation and Institutional and Institutional

Tools Tools


ImplementationImplementation

Tele-shopTele-shop– Mobile Cellular Co: VodacomMobile Cellular Co: Vodacom– Other tele-shop concepts Other tele-shop concepts

Mini-Telecentre Mini-Telecentre – National franchise from private National franchise from private

sector concept owned by CSIR-USAsector concept owned by CSIR-USA



Standard TelecentreStandard Telecentre– Private Sector Implementation Co. Private Sector Implementation Co.

through legal tender processthrough legal tender process

Tele-HubTele-Hub– USA investment in concept and USA investment in concept and

prototype development with return prototype development with return expected in specific telecentre expected in specific telecentre deliverydelivery



Multipurpose Community Multipurpose Community Telecentres (MCTs)Telecentres (MCTs)– Donor funding channelled by the USADonor funding channelled by the USA– USOs and CSOs that USA will co-USOs and CSOs that USA will co-

ordinate along with SATRAordinate along with SATRA– USA building partnerships with other USA building partnerships with other

government institutions/depts.government institutions/depts.– USA building partnerships with the USA building partnerships with the

private sectorprivate sector



Rural Telephone Co-operatives Rural Telephone Co-operatives (RTCs) (RTCs) – Before Telkom exclusivity endsBefore Telkom exclusivity ends

Co-ordination of a national programme to Co-ordination of a national programme to promote RTCs, develop policy requirements, promote RTCs, develop policy requirements, develop models and prototypes, educate develop models and prototypes, educate communities in preparation, prepare for the communities in preparation, prepare for the monitoring and evaluation of RTCs.monitoring and evaluation of RTCs.

Promotion and co-ordination with private Promotion and co-ordination with private sector initiativessector initiatives



Rural Telephone Co-operatives Rural Telephone Co-operatives (RTCs) (RTCs) – After Telkom exclusivity endsAfter Telkom exclusivity ends

Assist communities with implementation Assist communities with implementation and trainingand training

Assist private sector companiesAssist private sector companies Assist Telecentres that want to upgrade Assist Telecentres that want to upgrade

to RTCs within their communitiesto RTCs within their communities


Organisational adjustmentsOrganisational adjustments

from people to people seminar for arab states on community telecentres

Documents

institutional roles

policy issues

institutional tools

strategy slide

institutional roles

institutional roles

institutional roles

technology n demand