from the ordinary to the extraordinary a career and guidance counsellor´s story about challenges,...
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From the ordinary to the extraordinaryA CAREER AND GUIDANCE COUNSELLOR´S STORY ABOUT CHALLENGES, TRIALS AND TRIUMPHS IN HIS WORK WITH UNIVERSITY STUDENTS
JÓNÍNA KÁRDAL
CAREER AND GUIDANCE COUNSELLOR
UNIVERISTY OF ICELAND
What are we going to do the next 80 minutes!
Story telling
Talk about our profession
Talk about and define our expertise
Talk about students and what methodology we use to best assist them.
What are my goals today?
Give you insight into my work.
Tell you a story that you can relate to.
Discuss and explore work methods and processes that aim to assist our students in their endeavour to reach their academic and career goals.
That you give attention to your expertise as a studieveiledere and stand firm as a professional.
Proposed outcome
Leave with a stronger sense of self as an expert and professional
Parameters of our work have been discussed and boundaries of expertise
Better sense of accomplishment while assisting students within a professional capacity
Where am I coming from?UNIVERISTY OF ICELAND
STUDENT COUNSELLING AND CAREER CENTRE
University of Iceland
Vits er þörf þeim er víða ratar
Fly into the wind
The Long Road to Success!
Univeristy of IcelandStudent Counselling & Career Centre
Role of Centre
◦ Promote personal, academic and career growth◦ Support for students◦ Specialized counseling (academic/career/)
Various services availableIndividualGroup
Academic counsellingCo-operation with faculties
Career counselling Career development issues
Disability servicesUniversity regulation
Consultation
Numbers 2013Total number of visits 6802
(including group counselling)
Academic and career counseling =3619
Booked, open and telephone interviews
Staff 4,28 position 845,6 interviews p.p
Disability =1807
Booked, open and telephone interviews
Staff 2,0 935 interviews
Psychological services = 195
Booked, open and telephone interviews
Staff 0,5
Numbers 2014Total number of visits 6845
(including group counselling)
Academic and career counseling =3808
Booked, open and telephone interviews
Staff 4,46 position 854 interviews p.p
Disability =1528
Booked, open and telephone interviews
Staff 1,9 80 interviews
Psychological services = 290
Booked, open and telephone interviews
Staff 0,5
Academic and career counselling
Individual counselling
Group counselling◦ Worskhops
◦ Study skills◦ Thesis writing◦ Career development
◦ CV writing
Lunch sessions◦ Topics related to student life
◦ Academic choice◦ Time management◦ Study skills◦ Note taking
Projects◦ Within university
◦ Outreach initiatives
Nordic◦ NUAS◦ Nordic Career Centre Network
◦ European ◦ Staff Training Week ◦ Leonardo
Psychological counselling Staff member is a clinical psychologist, specialized in Cognitive Behavioral Therapy (CBT).
Works closely with the Career and guidance counsellors, as a part of their team.
A service to the students
Psychological Counselling/Therapy - in Groups.
Group seminars – 5x, 2 hours/week, max. 10 persons.• How to overcome test-anxiety?• How to overcome low Self-Esteem?These factors can be an obstacle while studying…
•Psycho-education – 50 min. during lunch-hour, open for everybody.• CBT and Test-Anxiety.• CBT and primary Insomnia and healthy sleep habits. • Stress-management.
• Other ideas/work in progress….• To work in small groups on performance anxiety.
KATRIN SVERRISDOTTIR, PSYCHOLOGIST
Psychological Counselling/Therapy- individually.
Psychological counselling/therapy. • Referred by the counsellors. • The students make an appointment.• It’s free.
•Identify and analyse the problem.• With diagnostic measurements, scales etc.• By looking at the history of the student, identifying problem areas, any recent
changes/crises etc.
•Seek solutions/start therapy/refer them to others. • Depending on the gravity of the problem.
•Short term counselling
KATRIN SVERRISDOTTIR, PSYCHOLOGIST
The Student Clinic
A new addition for the students and their children/teenagers.
It‘s a training center for psychology students that are in their 5th year (masters program).
Supervised by specialists in clinical psychology. The students and their children can be referred by us or they can call in themselves.
Nominal fee
KATRIN SVERRISDOTTIR, PSYCHOLOGIST
A good place to work
Clear job description
A rythm
Space for innovation
Recognized as specialists
Clear chain of authority
Sense of autonomy
Recognition within institution
Student counsellorGuidanceStudieveilederePROFESSION, IDENTITY, EXPERTISE
Professional identity
Building blocks◦ Theory◦ Skills◦ Competence◦ Ethical framework
A process of developmentSound foundationExperienceSupervisionUnderstanding of workAlliancesSupport
Putting the pieces together
ProfessionKnowledge,
SkillsMethodolgy
Institution
Student
Life
Our work as „studieveiledere What is your professional story?
What is your role within your faculty/ school
Who defines your work?
What kind of impact can you have and do you have?
The parameters of our work
Professional identity
Professional expertise
Theory and practice
Knowledge
Ethical framework
Codes of conduct
Life Long Learning
Professional associations
International influence
Work description
Interviewing skills
Communication skills
Co-operation with other experts
Clients
Importance of our work For students
For staff
For university
As a promotor of well-being and advocate for students
Counsellor skills Core competencies Specialized competencies
Five stage Interview Structure Relationship
Story and strengths
Goals
Restory
Action
Active listening
Unconditional positive regard
Listening Skills
Defining the problem
Exercise Write down 10 things that you are good at/skillful in your work as counsellors
Are you using all of these skills? When and with whom?
Write down 10 things that are obstacles in your work?
What can you do to change them into a positive directioni?
Exercise – The Perfect day
What is a perfect day in work like?
For you
For a student
For you as a counsellor
When you have defined that – make it happen!
Student issues
A vision to student development
Holistic approach◦ Students have different needs at different times◦ Different needs at different ages◦ Self-knowledge◦ Personal strengths
Different levels of service –Different needs of students
Information giving
Advice
Counselling
What brings you here today?
Need for information and confirmation
Uncertainty
Academic choice
Academic challenges
Communication problems
Social problems
Personal problems
Motivational obstacles
Anxiety◦ Test anxiety◦ Performance anxiety
StressPhysical illnessMental illness
Expections For oneselfFrom others
Coping skills and perserverance
Where do we start ?
Past- What led you here?
Present- The Here and Now
Future - How do you think the story will end?
WHAT IS THE DECISION TO BE MADE?
Gather information
What are the options?
Prioritize
Choose
Action
Evaluate
WHAT IS YOUR STORY?
Traffic today
The key to oneself – True North
Responsibility Adjustment Strategies Goals A new perspective
Student health – a healthy state
Physical
Mental
Emotional
University years often a time of change.
Life events◦ Love◦ Loss◦ Disappointment◦ Maturity◦ Sense of self
◦ Life values◦ Life skills
Working with healthy students Generally doing well
Aren’t keeping up with studies
Worrying about the future
Normal anxiety and angst
Need information
Role conflictions
Adjustment issues
Bad study habits
Assistance in realizing what choices they have◦ Prioritizing
Motivate, clarify, support
There is still a situation
Anxiety
Depression
Substance abuse
Other issues
Gender orientation
Sexual harassment/abuse
We do not give treatment
Issues that are borderline/crossover to our work parameter.
Ethical decision making
Have an effective referral system
Important to be able to detect signs ◦ Depression◦ Harmful behaviour
Question Do I have a system to evaluate when I refer a student to another expert/professional
If not, who should participate in such a discussion?
What is the process if a harmful situation comes up in my workplace◦ Threatening behaviour
To sum things up Take on a professional role
Clear – what I can do and not
Vision of support system for students within university
Support system for myself as a professioanl◦ Life long learning
◦ Framework clear,◦ Work process clear
◦ Margin of error becomes narrow
