Frost & Sullivan Customer Contact East - MindXchange Roger Newman VoltDelta Sales Director 916-933-6630 rnewman@voltdelta.com

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Can Your Contact Center Adapt Instantly To Change?

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Call Volume testing prior to deployment proof points Actual historical call volume proof points Redundancy & security Guaranteed uptime

Best Practice: Contact Center Reliability

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Deliver Context Across Channel – Intelligently route customers to the agent that can best assist them – Auto-populating CRM systems to save time – Memory of last action in IVR drive to answer more quickly

Personalize – Drive to answer more quickly – Reduce average handle time – Improve customer satisfaction

Leverage the Cloud

Best Practice: Adding Channels

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Best Practice: More Agents Quickly

Virtual environment allows you to hire the best agents Match agent skills to channel Integrate multichannel CRM with contact center in the

cloud Prioritize channels with call slotting

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The Anatomy of a Successful Multichannel Contact Center

Reliable & Scalable Service Delivery

Knowledge of Conversation Context

Personalize Communication

Empowering agents with tools and technology

Measure & Monitor

New VoltDelta White paper

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VoltDelta

Experience Financial Stability

Reliable, Scalable & Secure Platform

Multi-Channel Cloud Contact Center Provider

• 35 years of hosted contact center & IVR experience

• Volt Information Sciences: $2.4 Billion Annual Revenue

• Global Presence

• Contact center, carrier, IVR, network, converged voice & data experts

• Tailored implementation

• Ongoing support & optimization services

• Over 2 billion calls per year

• Carrier switch test lab

• Layers of defense certified security team

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Roger Newman VoltDelta Sales Director 916-933-6630 rnewman@voltdelta.com

Thank You