functional areas
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business studiesbusiness functions
• Give example an example business for the next for organisations shown.
• Write the 4 down
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Business Organisation• Organisation by type• Global businesses – complex organisation
structures (Microsoft)• National – organisation possibly stretches
throughout the country (Li-Ning)• Regional – could be through a county or wider area
(North West, or province etc.. Hangkong Beer)• Local – small organisations serving local area or
community (Chicken Man)
Example ??
Example ????
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Example ????
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FUNCTIONAL AREAS WITHIN BUSINESS
So what is today's lesson
about?
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What will we learn today?
• What business functions are
• What different functions a business has
• What tasks these functions do
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FUNCTIONAL AREASIn every business there are tasks that must be done on a
regular basis
These might include:• Selling Products• Paying Bills• Hiring Staff
These tasks are often called functions & are defined as:
“The person, or department responsible for completing particular tasks within a business, e.g. Finance”
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Business Functions• Human Resources• Customer Service• Sales and Marketing• Research and Development • Administration and IT• Production/Operations• Finance and Accounts
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Human Resources• Recruitment and retention– Job descriptions– Person Specifications
• Dismissal• Redundancy• Motivation• Training staff• Health and safety and conditions at work
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Customer Service• Monitoring distribution• After-sales service• Handling consumer enquiries• Offering advice to consumers• Dealing with customer complaints• Publicity and public relations
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Sales and Marketing• Market research• Product– advice on new product development, product
improvement, extension strategies, target markets• Promotion strategies• Pricing strategies• Sales strategies• The sales team
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Research and Development
• New product development (innovation)• Product improvements• Competitive advantage• Value added• Product testing• Cost savings
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Administration and IT
• Managing property – cleaning, health and safety, maintenance, security
• Reception• Clerical work – reporting, recording, record keeping, communication
• Overview of quality control• Use of IT systems
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Production/Operations• Acquiring resources• Planning output – labour, capital, land• Monitoring costs• Projections on future output• Production methods– Batch– Flow– Job – Cell
• Efficiency
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Finance and Accounts• Cash flow– Monitoring income/revenue– Monitoring expenditure
• Preparing accounts• Raising finance– Shares – Loans
• Links with all other functional areas
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NAME THAT FUNCTIONAL AREA
3 VideosWhat functional area?
What activities are carried out in this area?
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FIND THE FUCTIONAL AREAAround the room are 5 different functional areas- Finance- Human Resources- Production- Administration- Sales & Marketing
Move to the area of the room which you think the statement relates to!
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Selling the product or service to customers,
either over the telephone or face to
face
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Preparing the payroll and paying staff
salaries
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Receiving and recording all job
applications, arranging interviews and
notifying candidates of results
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Collecting, distributing & dispatching the mail
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Arranging staff training and encouraging continuous
professional development
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Promoting products and services through a variety of advertising
and promotional methods, e.g. TV,
online, direct mail & sponsorship
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Scheduling routine machinery inspections
& maintenance & carrying out repairs as
required
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What will we learn today?
• What business functions are
• What different functions a business has
• What tasks these functions do