future of business collaboration
TRANSCRIPT
- 1. The Future Of Business Collaboration
Richard Jenner
Senior Solutions Marketing Manager
Avaya
#ucexpo
#avaya - 2. Unified Communications Helping Usdo More with Less
DO MORE
Enhance productivity and customer satisfaction
Work anywhere
WITH LESS
Reliability
Limited IT resources
Ability to expand and extend
Lower OPEX & TCO
Complexity
Outages - 3. Your Communications JourneyEmpowering the business
user
3
Tomorrow
USER-CENTRIC
Today
ORGANIZATION-CENTRIC
Previously
NETWORK-CENTRIC
Enablers:
Web 2.0,
Personalization,
Social Networks
Business Benefit:
User Empowerment,
User & Business Productivity,
Competitive Advantage
Enablers:
Mobility, Collaboration, Video
Business Benefit:
Customer Service,
Employee Productivity
Enablers:
Network
Business Benefit:
Total Cost of Ownership,
Operational Efficiencies - 4. Market Trends(Whats going on out there?)
The Continued Evolutionof Devices
Consumer Led- User Centric
The Rise of Social Media in Business
Blur Between Consumer & Work Environments
4 - 5. What Else Has Changed?
5
- We Communicate and
- 6. Mix of synchronous and asynchronous at the same time
- 7. The rapid rise of the social network in the enterprise
- 8. People-centric contacts
- 9. contact history
- 10. HD Video to the desktop and even the living room
- 11. We dont just talk anymore
- 12. Synchronous or asynchronous
- 13. Social networks are for kids
- 14. The phone book is dead
- 15. We have fallen off the call log
- 16. Video is difficult, expensive and for the boardroom only
Contextual - 17. Contextual Collaboration means
Knowledge about the other person/people present
Knowledge about the documents we may have shared or worked on
Knowledge about the websites we have visited
Knowledge of the social media interactions weve had
Meeting, E-mail & calendar history
Using the right medium at the right time (and being able to change medium mid conversation)
6
Collaboration does not necessarily mean multi-party. Collaboration could be two people - 18. Delivering A UC Experience - Thats Truly Inclusive Of
Video
Removing the barriers to adoption
- Easier for the user
- 19. Easier for IT
- 20. Less Expensive
- Seamless Multi-Media Experience
- 21. People operate video endpoints as they do other endpoints
- 22. dialing plan, directory, routing - divert to VM
- 23. Single management system
- 24. Blend multiple communications modes into business apps, e.g. web 2.0
- 25. What Business Say is Important About Communication
Communications that are built for me and are available anywhere
Dont repeat history - have it at your fingertips
Communicate effectively with MY device of choice
The Customer
Get closer tomy customers
Resolve problems faster
Increasemy teams productivity
Faster timeto market
Line of Business/ Business User
Rapid deployment of new features and applications to meet business needs
Lower ongoing operating expenses and improved TCO
Lower risk upgrades, implementations, and integrations
IT
8 - 26. Changing the way we work by transforming the user
experience;
delivering the right tools and context to each user
Avaya People-Centric Vision
From media and task centric
to people centric
2010 Avaya Inc. All rights reserved. - 27. The Avaya(TM) Flare Experience
- 28. Leverage current infrastructure while building for the
future, without compromising uptime
- A SIP architecture to integrate across platforms
- 29. Maintain voice reliability & uptime
- 30. Protecting customer investment whilst helping to provide new capabilities
11
2010 Avaya Inc. All rights reserved. - 31. Deliver the right set of tools by role, through the
interface that is right for the user
- User based profiles
- 32. Centralized delivery of capabilities
- 33. Robust integrations
- 34. Keep current interface?
- 35. Avaya Flare Experience
- 36. Easy to use contextual collaboration
SMS
SMS
2010 Avaya Inc. All rights reserved. - 37. Capitalize on new applications through quick integration to
rapidly deliver business value
- Quickly create and centrally distribute new applications
- 38. Communication enable existing applications and processes
- 39. Robust SDK
- 40. Integrate once and leverage across the multi-vendor environment
SIP-BasedInfrastructure
SMS
SMS
2010 Avaya Inc. All rights reserved. - 41. Delivering on Centers of Customer Value
14
People-centric experiences
Enterprise-wide architecture
Open business application integration
SYSTEMMANAGER
Centralized management - 42. In Summary
Enterprise workers are also consumers
Experience is important
Avaya Flare(TM) on the ADVD today - Tomorrow?
Video should be democratised and released from the boardroom
Social Media is an important element of the future UC experience
IM alone is not the answer to instant communications
A communications strategy should consider all forms of communication (real time, near real time, non real time)
- A future proofed architecture, should allow an agile approach to changing business and communication needs
- 43. Multi-Vendor and encompassing Consumer and Enterprise Applications/Devices
- 44. 16
Contact Me
Richard Jenner
[email protected]
+44 1483 309082
@Avaya_UK - 45. 17