the future of business collaboration
DESCRIPTION
This one-hour webinar addressed the fact that in the future of work there are just two certainties: work will be more distributed, and it will be more collaborative. Yet these two factors are in direct conflict with each other.TRANSCRIPT
The Future of Business Collaboration How to Turn The Inevitable into a Competitive Advantage
Citrix Online November 30, 2011
James P. Ware, PhD Executive Director The Future of Work…unlimited
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Building a Company
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Bozeman
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Why Do People Prefer Face-to-Face Collaboration?
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Why Do People Prefer Face-to-Face Collaboration?
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How can I manage them if I can’t see them?
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But It’s Inevitable:
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More Dispersed
More Collaborative
Work Will Be. . .
and
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There are Many Tools for Remote Collaboration
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Screen Sharing
Video Audio
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But Having the Tools Doesn’t Guarantee Success
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These Tools This created This and
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Mobile Work is the “New Normal”
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35%
32%
33%
“Third Places”
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The Mobile Workforce
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0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020
16%
27% 35%
“Mobile” means working out of the office at least two days a week
International Data Corporation:
More than 1 billion
workers able to work from almost anywhere
in 2011
Percent of Mobile Workers in the Global Workforce
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Four Different Collaboration Settings*
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Same
Different
Same Different
Place
Time
• Adapted from a model first developed by Bob Johansen and David Sibbet, Institute for the Future
This is the key to success
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Master Mobility
1
Succeeding in Business Today Requires You To:
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Build and Lead
Distributed Teams 2
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. . . and Get Really Good at Remote Collaboration
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“Attending a meeting at the dog park”
(from Workshifting.com)
3
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Mastering Mobility
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1
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Building and Leading Distributed Teams
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2
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Getting Really Good at Remote Collaboration
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3
Know the players
Master the tools
Know your purpose
Manage the process
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Know Your Purpose—and Everyone Else’s
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“If you don’t know where you’re going,
any road will take you there.”
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Producing a Product/Service
Solving a Problem
Brainstorming
Process Structure
Outcome Certainty
High
High
Low
Low
Know Your Purpose—and Everyone Else’s
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Know the Players
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Manage the Process
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Create Choices
Clarify goals Plan meetings Hear everyone out Search for solutions
Diverge
Make Choices
Find common ground Make everyone a winner Drive for conclusions Reward everyone
Converge
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Master the Tools
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Video
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Video Matters
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Video Is Different
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They can see you
They can see you
They can see your
face
They can see what you’re doing
Lighting Matters
They can see you
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Becoming a Video Rock Star
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
You Won’t Regret It
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More meaningful
relationships
Higher-quality
decisions
More productive meetings
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Remote Collaboration: A Story
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Montana
Florida
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Additional Resources
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James Ware “The Future of Business Collaboration,” Citrix Online®, November 2011 http://img.en25.com/Web/CitrixOnline/G2MC_FOW_FutureofBusinessCollab
oration.pdf
Kate Lister “Webcam Etiquette,” American Express OPEN Forum, June, 2011 (http://www.openforum.com/articles/webcam-etiquette-tips-from-the-
other-side-of-the-conference-call)
James Ware “Managing People You Can’t See,” Citrix Online®, April 2011 http://img.en25.com/Web/CitrixOnline/Managing%20People%20You%20Can%27t%20See.pdf
James Ware “Managing a Remote Workforce: Proven Practices from Charles Grantham Successful Leaders,” Citrix Online®, October, 2010
http://img.en25.com/Web/CitrixOnline/FutureofWork.pdf
James Ware “Connecting and Engaging Teams in a Distributed Workforce,” Citrix Charles Grantham Online®, 2009 http://img.en25.com/Web/CitrixOnline/GoToMeeting-Collab-FOW-Connecting.pdf
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
For Further Information
Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork
James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California [email protected]
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