fuze data - web conferencing & collaboration software
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Fuze DataJune 17, 2020
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Fuze Team
Clement WuhrungParis
Product Management
Nicholas ProchBoston
Director, Sales Engineering
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Fuze Data Platform
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One UC PlatformEnd-to-End Platform that addresses the customer needs
One User Experience / One Global Network
ONE Source for Data and Insights
Real-time data and predictive analytics for voice, video, and chat
Bi-directional interoperability with line of business apps extending institutional
knowledge and enriching communications
One source of DataActionable Intelligence Platform
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One Platform. One Source.
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REST APIView Discover AI Partners
Fuze Data Platform
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Fuze View vs. Fuze DiscoverFuze View Fuze Discover
Data Retention 90 Days 2 Years
Data Refresh Real-time 24 Hours
UC Data (voice, meetings, chat)
Contact Center
Quality
Export
Email/Schedule
Prebuilt Dashboards
Ad Hoc (Explore)
Custom Visuals (Looks)
Acc
ess
Sour
ces
Feat
ures
Fuze View Use Cases● Quick view into what happened recently● Monitoring real-time activity
Fuze Discover Use Cases● Trend analysis● Drilldown and investigation
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Fuze View
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Fuze ViewFuze View is designed to provide a quick window into an organization's daily/weekly activities. It allows front-line managers to easily view real-time statistics and activity throughout the day. Whether it’s a sales manager tracking productivity, or IT reviewing usage and adoption metrics, the data is presented in an easy to view format at the organization or department level down to individual users.
Real-time web-based reports (data.fuze.com)
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Fuze Discover
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Fuze Discover
Analytics at your fingertips
● Dashboards and Data Visualizations● Custom Reports● Ad Hoc Analysis● Export & Scheduling
Extended Data StorageUp to 2 years of UC data
Browser BasedEmbedded in data.fuze.com
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Data empowers customers to realize value
€ XYZ
€ XYZ
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Fuze Discover: Managing remote workers
Adoption Dashboard
High-level view of overall active vs. inactive user that can be drilled down for further analysis
Broken down by communication style (calling, meeting, messaging)
Adoption rate over time that can be grouped by department or location
Usage Dashboard
High-level view of overall usage that can be drilled down for further analysis
Detailed analysis of calling and meeting usage
Usage broken down by device/endpoint
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APIs & AI
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REST API OverviewThe Fuze API platform allows organizations to harness the power of Fuze’s centralized interaction data so that it can be easily integrated with third-party BI tools and other line-of-business applications. This provides businesses with the ability to derive even more sophisticated actionable operational insights from existing business intelligence and analytics tools.
REST API (data.fuze.com/api-docs)
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What’s Next
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Monitor & Understand Quality + Health
Real-time calls / meetings monitoring Aggregate trends / problem detection— per location, device type, usage & moreProactive IT alerts and troubleshooting
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CONFIDENTIAL
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Maximize effective communications
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Foster teams creativity & collaboration
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— sales performance & social network —
Top Salesperson
VS
Mid-Performer
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Portugal
Kanata
AmsterdamNYC
… & managers / employees engagement
Boston
Portugal
Paris
AmsterdamNYCSF
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Thank You. Questions?
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