g-able it outsourcing 2017 service offering
TRANSCRIPT
Technology Group
IT OutsourcingMay 2017
AgendaIT Outsource Organization
IT Outsource Service Offering
IT Outsource Sale Model
IT Outsource Resource
IT Outsource Service Offering
Technical Outsourcing / TOS
SERVICE DESK ONSITE SERVICES OPERATION SERVICES
SYSTEM ADMINISTRATION DATABASE ADMINISTRATION
IT Outsource Service Offering
Application Outsourcing / AOS
DEVELOPER APPLICATION TESTER APPLICATION SUPPORT
SYSTEM ANALYST
AgendaIT Outsource Organization
IT Outsource Service Offering
IT Outsource Sale Model
IT Outsource Resource
IT Outsource Sale Model
Time & Material services
Provide any resources.
Roles & Skill set required.
Customer manage result from outsource resource.
We will manage staff issues : welfare, skill Development, personal issues
Services guarantee is the number of staff and
Quality on contract.
AgendaIT Outsource Organization
IT Outsource Service Offering
IT Outsource Sale Model
IT Outsource Resource
IT Outsource Resource
TOS : Technology Outsourcing
SERVICE DESK 40 STAFFS
ONSITE SERVICES 70 STAFFS
OPERATION SERVICES
20 STAFFS
SYSTEM ADMINISTRATION
40 STAFFS
DATABASE ADMINISTRATION
15 STAFFS
IT Outsource Resource
AOS : Application Outsourcing
DEVELOPER 25 STAFFS
APPLICATION TESTER
50 STAFFS
APPLICATION SUPPORT
15 STAFFS
SYSTEM ANALYST 12 STAFFS
IT Outsource Resource
SITE REFERENCE
KBANK TG NHSO KPMG
Service Desk 28 Staffs 5 Staffs
Onsite Services 42 Staffs 41 Staffs
Operation Services 14 Staffs
System Administration 11 Staffs 9 Staffs 6 Staffs
Database Administration 4 Staffs
TOSTechnology Outsourcing
AOSApplication Outsourcing
SITE REFERENCE
KBANK SCB AIS BOT
Developer 4 Staffs 4 Staffs 9 Staffs 8 Staffs
Application Tester 32 Staffs 11 Staffs
Application Support
System Analyst
IT Outsource Resource
IT Outsource Resource
Project : BANGCHAK
Application Tester
Project : BAYApplication Tester
Project : TRUE
Developer, Application Tester
Project : PTT
System Administration
Project : KTB
Application Tester
Project : KING POWER
Application Tester
Project : TMB
Application Tester
IT Outsource Resource
Resource Quality Management
Selection : G-ABLE and Partner
Performance Management : G-ABLE has performance review 2 times a year
Training : G-Able has provide training program for our staff • Orientation Program
• Environment & Business Organization • IT Policy• Scope of work, Operation process • Working Etiquette
• Soft Skill & Technical Skill
Career : IT, Non IT, and Sales
Attrition : Notification 30 days in advance
IT Outsource Resource
BUSINESS BENEFITS
OPERATION BENEFITS
Increase BusinessService Time
Strong IT Budget Management & Planning
Executive Have Better IT Operation Visibility
Uplift Service
Quality Standard
Gain More Customer
Satisfaction & Creditability
Business Continuity
T H A N K Y O U