gallardo, carlos - resume
TRANSCRIPT
CARLOS A. GALLARDO 6788 E. Northwest Hwy • Dallas, TX 75231 • Phone: 215-528-7196 • Email: [email protected]
EDUCATION Villanova University, Villanova, PA May 2015
Bachelor of Business Administration, Villanova School of Business
Major: Management Information Systems, Minor: Business Analytics
Major GPA: 3.35/4.00; Dean’s List Fall 2011 & Fall 2012
Università degli Studi di Urbino Carlo Bo, Urbino, Italy Spring 2013
Villanova School of Business Overseas Program
Business and Culture in the Italian Context
Final GPA: 3.67/4.00, Completed 21 credits
El Paso Community College, El Paso, TX May 2011
Associate of Arts, Dean’s List, Phi Theta Kappa Honor Society
Final GPA: 3.85/4.00, Completed 67 college-level credits
WORK EXPERIENCE and PROJECTS
Mission Control Center Diploma Student, SAP America, Newtown Square, PA May 2014-May 2015
Conducted daily meetings to scope customer engagement, project development and
system technical issues
Developed Technical Insider Reports for high-profile customers to help present value
propositions and report performance issues on productive systems and system components
Provided assistance within different focus groups in Mission Control Center in order to
improve customer technical support and customer operational system performance
Theatre Senior Assistant, Villanova University Graduate Theatre, Villanova, PA August 2011-May 2015
Oversaw box office sales and provided problem-solving expertise in critical customer situations
Responsible for patron services which include communicating upcoming shows and special events
Lead Project Consultant, Alice Paul Institute, Mount Laurel, NJ January - March 2014
Successfully led team in the implementation and deployment of Salesforce.com tools
Acquired overall skills in the use of Salesforce.com platform while meeting customer needs and expectations
Delivered key functionality in order to bring about successful campaigns at non-profit level
CRM Assistant and Server, Xilantro Restaurant, Wayne, PA August 2013 - May 2014
Identified and initiated Constant Contact CRM project for business marketing and sales usage
Assisted manager with coordinating and executing weekly schedules
SERVICE and ACTIVITIES
Villanova Service Learning Community – Leader and facilitator at transitional home for drug and alcohol users going through
rehabilitation
St. Thomas of Villanova Day of Service – Led a group of 20+ students for Villanova’s annual day of service at specific sites
throughout Philadelphia, PA, for the past three years
MIS Society, International Business Society – Active member of business-related societies enabling growth and experience
through conversation and representation
Villanova Ambassadors – Selected from a competitive pool of applicants to engage and converse with prospective students and
their families
SKILLS and CERTIFICATION
Fluent in Spanish and English; Intermediate Italian speaker
Skillful in the use of the Salesforce.com platform; seeking developer and administration Salesforce Certifications
Intermediate skill level in HTML, CSS, JavaScript; Beginner skill level in JAVA, APEX, VisualForce and Force.com
Experienced in SAP CRM, SAP ERP, SAP Solution Manager, SAP BW, and SAP CSS/OSS
Academic use of BI and analytics software: SAP Dashboard Design 4.1, Qlikview, RapidMiner Studio, & JMP Pro 11
Certified as Support Engineer in SAP HANA Database Fundamentals and HANA Studio administration