gallardo, carlos - resume

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CARLOS A. GALLARDO 6788 E. Northwest Hwy • Dallas, TX 75231 • Phone: 215-528-7196 • Email: [email protected] EDUCATION Villanova University, Villanova, PA May 2015 Bachelor of Business Administration, Villanova School of Business Major: Management Information Systems, Minor: Business Analytics Major GPA: 3.35/4.00; Dean’s List Fall 2011 & Fall 2012 Università degli Studi di Urbino Carlo Bo, Urbino, Italy Spring 2013 Villanova School of Business Overseas Program Business and Culture in the Italian Context Final GPA: 3.67/4.00, Completed 21 credits El Paso Community College, El Paso, TX May 2011 Associate of Arts, Dean’s List, Phi Theta Kappa Honor Society Final GPA: 3.85/4.00, Completed 67 college-level credits WORK EXPERIENCE and PROJECTS Mission Control Center Diploma Student, SAP America, Newtown Square, PA May 2014-May 2015 Conducted daily meetings to scope customer engagement, project development and system technical issues Developed Technical Insider Reports for high-profile customers to help present value propositions and report performance issues on productive systems and system components Provided assistance within different focus groups in Mission Control Center in order to improve customer technical support and customer operational system performance Theatre Senior Assistant, Villanova University Graduate Theatre, Villanova, PA August 2011-May 2015 Oversaw box office sales and provided problem-solving expertise in critical customer situations Responsible for patron services which include communicating upcoming shows and special events Lead Project Consultant , Alice Paul Institute, Mount Laurel, NJ January - March 2014 Successfully led team in the implementation and deployment of Salesforce.com tools Acquired overall skills in the use of Salesforce.com platform while meeting customer needs and expectations Delivered key functionality in order to bring about successful campaigns at non-profit level CRM Assistant and Server , Xilantro Restaurant, Wayne, PA August 2013 - May 2014 Identified and initiated Constant Contact CRM project for business marketing and sales usage Assisted manager with coordinating and executing weekly schedules SERVICE and ACTIVITIES Villanova Service Learning Community Leader and facilitator at transitional home for drug and alcohol users going through rehabilitation St. Thomas of Villanova Day of Service Led a group of 20+ students for Villanova’s annual day of service at specific sites throughout Philadelphia, PA, for the past three years MIS Society, International Business Society Active member of business-related societies enabling growth and experience through conversation and representation Villanova Ambassadors Selected from a competitive pool of applicants to engage and converse with prospective students and their families SKILLS and CERTIFICATION Fluent in Spanish and English; Intermediate Italian speaker Skillful in the use of the Salesforce.com platform; seeking developer and administration Salesforce Certifications Intermediate skill level in HTML, CSS, JavaScript; Beginner skill level in JAVA, APEX, VisualForce and Force.com Experienced in SAP CRM, SAP ERP, SAP Solution Manager, SAP BW, and SAP CSS/OSS Academic use of BI and analytics software: SAP Dashboard Design 4.1, Qlikview, RapidMiner Studio, & JMP Pro 11 Certified as Support Engineer in SAP HANA Database Fundamentals and HANA Studio administration

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Page 1: Gallardo, Carlos - Resume

CARLOS A. GALLARDO 6788 E. Northwest Hwy • Dallas, TX 75231 • Phone: 215-528-7196 • Email: [email protected]

EDUCATION Villanova University, Villanova, PA May 2015

Bachelor of Business Administration, Villanova School of Business

Major: Management Information Systems, Minor: Business Analytics

Major GPA: 3.35/4.00; Dean’s List Fall 2011 & Fall 2012

Università degli Studi di Urbino Carlo Bo, Urbino, Italy Spring 2013

Villanova School of Business Overseas Program

Business and Culture in the Italian Context

Final GPA: 3.67/4.00, Completed 21 credits

El Paso Community College, El Paso, TX May 2011

Associate of Arts, Dean’s List, Phi Theta Kappa Honor Society

Final GPA: 3.85/4.00, Completed 67 college-level credits

WORK EXPERIENCE and PROJECTS

Mission Control Center Diploma Student, SAP America, Newtown Square, PA May 2014-May 2015

Conducted daily meetings to scope customer engagement, project development and

system technical issues

Developed Technical Insider Reports for high-profile customers to help present value

propositions and report performance issues on productive systems and system components

Provided assistance within different focus groups in Mission Control Center in order to

improve customer technical support and customer operational system performance

Theatre Senior Assistant, Villanova University Graduate Theatre, Villanova, PA August 2011-May 2015

Oversaw box office sales and provided problem-solving expertise in critical customer situations

Responsible for patron services which include communicating upcoming shows and special events

Lead Project Consultant, Alice Paul Institute, Mount Laurel, NJ January - March 2014

Successfully led team in the implementation and deployment of Salesforce.com tools

Acquired overall skills in the use of Salesforce.com platform while meeting customer needs and expectations

Delivered key functionality in order to bring about successful campaigns at non-profit level

CRM Assistant and Server, Xilantro Restaurant, Wayne, PA August 2013 - May 2014

Identified and initiated Constant Contact CRM project for business marketing and sales usage

Assisted manager with coordinating and executing weekly schedules

SERVICE and ACTIVITIES

Villanova Service Learning Community – Leader and facilitator at transitional home for drug and alcohol users going through

rehabilitation

St. Thomas of Villanova Day of Service – Led a group of 20+ students for Villanova’s annual day of service at specific sites

throughout Philadelphia, PA, for the past three years

MIS Society, International Business Society – Active member of business-related societies enabling growth and experience

through conversation and representation

Villanova Ambassadors – Selected from a competitive pool of applicants to engage and converse with prospective students and

their families

SKILLS and CERTIFICATION

Fluent in Spanish and English; Intermediate Italian speaker

Skillful in the use of the Salesforce.com platform; seeking developer and administration Salesforce Certifications

Intermediate skill level in HTML, CSS, JavaScript; Beginner skill level in JAVA, APEX, VisualForce and Force.com

Experienced in SAP CRM, SAP ERP, SAP Solution Manager, SAP BW, and SAP CSS/OSS

Academic use of BI and analytics software: SAP Dashboard Design 4.1, Qlikview, RapidMiner Studio, & JMP Pro 11

Certified as Support Engineer in SAP HANA Database Fundamentals and HANA Studio administration