galli work life balance
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Ami@work Rome workshop, 17-18 February 2005 Slide 1
IST-511607
L. Galli - NEOS
Work-life balance.User research early results from the MobiLife Project
Work-life balance.User research early results from the MobiLife Project
Luca Galli - NEOS
Ami@work Rome Workshop17 February 2005
www.istwww.ist --mobilife.orgmobilife.org
Ami@work Rome workshop, 17-18 February 2005 Slide 2
IST-511607
L. Galli - NEOS
MobiLife Vision and ChallengeMobiLife Vision and Challenge
Vision: Mobile & wireless applicationsand services become everyday things
All
pho
tos
©N
okia
Challenge: How to help people, especially families, in making their everyday life easier
Coordination:App. own. & SMEs:Operators:Manufacturers:Academia:
Nokia5386
Start:End:Volume:Countries:Partners:
1.9.200431.12.2006
1457 pm9
22
Call 2/Strategic Objective “Applications andservices for the mobile user and worker”
Ami@work Rome workshop, 17-18 February 2005 Slide 3
IST-511607
L. Galli - NEOS
Who are the MobiLife users? Who are the MobiLife users?
� People in a family who are juggling multiple roles⇒ Family members⇒ Plus their reference groups
• Extended family (grandparents, etc.)
• Work contacts– colleagues, peers, customers, etc.
• Friends
� All these relationships combined in social network structures:⇒ “Contemporary Western communities [as] loosely bounded,
sparsely-knit, ramifying networks of specialized ties”(B. Wellman)
Ami@work Rome workshop, 17-18 February 2005 Slide 4
IST-511607
L. Galli - NEOS
Multiple roles mapped on multiple domains
Multiple roles mapped on multiple domains
Ami@work Rome workshop, 17-18 February 2005 Slide 5
IST-511607
L. Galli - NEOS
Work-life balance: contrasting viewsWork-life balance: contrasting views
� Perception of an imbalance as work pressure increas es⇒ Competition, information load, technological change
• “Longer hours, more exhaustion and the growth of evening and weekend work leave less scope for “quality” family time” (D. Guest)
� eWork pros and cons⇒ More freedom and productivity for a new class of professionals
• the power to make decisions about where and when to work is an expected part of defining one’s everyday life (e.g. “Creative class”, R. Florida)
⇒ Overwork undermining family life• Roles can become blurred when people both work in the home
and live there as parents
Ami@work Rome workshop, 17-18 February 2005 Slide 6
IST-511607
L. Galli - NEOS
MobiLife scenarios: creation process
MobiLife scenarios: creation process
info about MobiLife
users
collaborative workshop
(All MobiLife WPs)
collaborative workshop
(All MobiLife WPs)
Existing scenarios from outside MobiLife
(WWI, ITEA, UbiComp, etc.)
Original scenarios and analysis from MobiLife WPs
scenario analysis
Monday
Friday
Sunday
Olympics
4 scenarios
� research questions� consolidated list of user tasks/behaviours
Ami@work Rome workshop, 17-18 February 2005 Slide 7
IST-511607
L. Galli - NEOS
MobiLife scenarios:“Monday”
MobiLife scenarios:“Monday”
Ami@work Rome workshop, 17-18 February 2005 Slide 8
IST-511607
L. Galli - NEOS
MobiLife scenarios: “Friday”
MobiLife scenarios: “Friday”
Ami@work Rome workshop, 17-18 February 2005 Slide 9
IST-511607
L. Galli - NEOS
User evaluation: interview methodUser evaluation: interview method
� Objective⇒ Gather user feedback about the tasks/behaviours
shown in the scenarios
� Qualitative user research� 17 family interviews (10 in Italy, 7 in Finland), 6 1 people involved� 2-3 scenarios discussed with each family� Sessions introduced by:⇒ a questionnaire
⇒ a drawing exercise aimed at focusing on family social network and means of communication
L1
Slide 9
L1 MANCA RIF A SOCIAL NTW MAPS ETCLuca ; 04/02/2005
Ami@work Rome workshop, 17-18 February 2005 Slide 10
IST-511607
L. Galli - NEOS
User evaluation:family drawn maps
User evaluation:family drawn maps
Ami@work Rome workshop, 17-18 February 2005 Slide 11
IST-511607
L. Galli - NEOS
User results:working at home
User results:working at home
� Mixed feedbacks, some positive...⇒ Effective and convenient interaction with multiple devices
• Move easily across different rooms and still have consistent access and functionalities
• Seamless access to the same service as you move across different devices
� ...and other skeptical or overtly negative⇒ eWork turns overwork in a bad habit
• “Do they work all the time in this family?”
⇒ It could be boring - you miss the social milieu
⇒ Or even dangerous• Too many electronic devices in the house, idea of
“media free” zones
Ami@work Rome workshop, 17-18 February 2005 Slide 12
IST-511607
L. Galli - NEOS
User results: coordination & interaction
User results: coordination & interaction
� Interviewees recognised that technology could be use ful in coordinating some everyday activities…⇒ e.g. picking up children, deciding who could use
the car and when, etc.
� …but even unpleasant routines and related communica tion serve other purposes, not just the task at hand⇒ calendar coordination is done face-to-face or over the phone,
because it also maintains social relations between people• “We are a family, we can talk”• “One cannot just send requests, there are emotions in it”
� Similarly, in the work context the social aspect of practical requests was seen as important:
• “I prefer to talk to my colleagues to get the information”
Ami@work Rome workshop, 17-18 February 2005 Slide 13
IST-511607
L. Galli - NEOS
User results: efficiency is not always a goal
User results: efficiency is not always a goal
� With family life at stake the objective is not alwa ys absolute efficiency, automation or any other productivity-re lated criteria:
• “Daily life events are not breaking news that you want to broadcast as soon as possible…some facts require time or the appropriate person to be communicated with…”
� Playful aspects should be considered⇒ Stronger interest especially by the younger users
⇒ e.g. Interliving project shared calendar probes• “Families want to have fun together, even at a distance.
With the messageProbe, we saw tictac-toe boards, connect-the-dots games, family member caricatures, all bringing family members from different households into shared, playful activities”
Ami@work Rome workshop, 17-18 February 2005 Slide 14
IST-511607
L. Galli - NEOS
Preliminary conclusions, open issues & questionsPreliminary conclusions, open issues & questions
� Key user feedbacks have been used in MobiLife as general design guidelines⇒ Bring people together instead of trying to replace interaction
between people with technological processes
⇒ Extend people’s ability to interact with each other⇒ Do not disrupt the feeling of being of control;
let the people make the key decisions themselves
⇒ ....
� Many comments still point to some open issues⇒ How to design and market mobile applications and
services -- and ICT solutions in general -- so that they can improve the work-life balance?
⇒ How big is the risk to exacerbate the current imbalance?
Ami@work Rome workshop, 17-18 February 2005 Slide 15
IST-511607
L. Galli - NEOS
Thank you!Thank you!
Luca Galli - [email protected]
www.istwww.ist --mobilife.orgmobilife.org