general civil aviation authority welcome to u.a.e e-services objective is to reach process...
TRANSCRIPT
GENERAL CIVIL AVIATION AUTHORITY
Welcome to U.A.E
E-Services
http://www.gcaa.gov.ae
Objective is to reach process excellence by providing quality and efficient customer services
GCAA has received multiple e-service awards and achievements
Sheikh Khalifa Award
GCC award (2010, 2011)
Green IT Award
Appreciation Letter from Airlines
100% compliance to UAE Federal government Web and E-Service
Standards
ISO20000, ISO27001 Compliance
102 External E-Services Automated
51 Internal E-Services Automated
GCAA E-SERVICES Slide | 1 of 22
E-Service Award and Achievement
المتميزة الجهة بجائزة الهيئة فازت2012إلكترونيا
بالهيئة المعلومات تقنية إدارة فازتالمتميزة بجائزة االتحادية اإلدارة2012
H.H. Shaikh Mohammad honors Omar Ghaleb, Aws Al Khanjari & Mohammed Al Shehhi the Emirates Excellence Award as the best e-Services for the entire UAE.
H.H. Shaikh Mohammad honors Omar Ghaleb, Mohammed Al Shehhi the Emirates Excellence Award-The Best Federal Department (IT Department)
GCAA E-SERVICES Slide | 2 of 22
E-Service Award and Achievement
اإللكترونية الحكومة بجائزة البوابة فازتالدورة الخليجي التعاون مجلس لدول
الكويت بدولة 2009الثانية
اإللكترونية الحكومة بجائزة البوابة فازتالدورة الخليجي التعاون مجلس لدول
عمان بسلطنة 2009األولى
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E-Service Award and Achievement
E-Service Award and Achievement
GREEN IT Award
Sustainable ICT Desktop & Printing Category
IT Department is proud to announce that it has won the Sustainable ICT 2011 Award Under the “Green Champion –Desktop/Printing” Category.This shows our commitment not only to innovative technologies but also to the community and environment to comply towards greener Environment.
IT department developed enterprise services to encourage and facilitate green computing and printing, and according formulated policies for power management, virtualization of systems, space consolidation, collaboration, introduction of electronic communications, paperless operations, eServices and travel related automation for reduction of carbon footprint and to reduce operational costs.
We are proud to achieve this milestone and will continue to improve on the contribution, and actively participate in the conservation and preservation of the environment.
GCAA E-SERVICES Slide | 4 of 22
E-Service Award and Achievement
Appreciation Letter from Operators
GCAA E-SERVICES Slide | 5 of 22
100% compliance to UAE Federal Government Web and E-Service Standards
GCAA E-SERVICES Slide | 6 of 22
E-Service Award and Achievement
ISO20000, ISO27001 Certified
GCAA E-SERVICES Slide | 7 of 22
E-Service Award and Achievement
Career/Jobs
CourseEnrollment
E=Publications
E-Audit
ManualsApproval
Reporting of Safety
Incident
VORSY
CNS Services
ANSP Certification
Aerodrome
GCAA E-Services Modules -
Licensing Services
Airworthiness Services
Air Navigation & Aerodrome Services
Flight Operations Services
Reporting Services
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Security Services General Services
Pilot
Medical
Aircraft Maintenance
Engineer License
Air Traffic Control
Registration Mark booking
Aircraft Registration
Certification of Airworthiness
Type Acceptance of Aircraft
Aircraft Maintenance Organization
Air Operator Certification
Operation Specification
Post holder Approval
Nominated Personal Approval
Instructor Examiners Approval
Dangerous Good
Security Reporting
Consisting of 102 E-Service
Reduction in
Paperless and
carbon footprint
E-Service Key Benefits
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Reduction of processing time & costs of service
Multiple electronic channels
Web based, 24/7 Availability of Service and anywhere & real time
Better application traceability
Timely and informed
decisions
Automated
document
approval
Printing of
electronic
application and
certificate
Centralized data
repository
Website is a
single Entry
point for All E-
Services
Cross browser platform
compatibility
Service Oriented Architecture
Gateway of all E-Services - GCAA Website (http://www.gcaa.gov.ae)
GCAAWebsite
GIA Standard E-services NewsArabic
& English
International coding
Web based application
Social media Open data library
Direct Printing
Multi version
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E-Service Integrated Architecture
Active Directory
SMS Gateway
E-Payment
e -Archiving
Mobile Website
Email Exchange Server
Blackberry
Ipad Kiosk Intranet Portal
E-Service System
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E-Service Infrastructure & Technology
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● Data Center Overview
GCAA IT has built its Datacenter based on the TIA tire 3 guidelines to support E-Service, The major aspects &
considerations are
1. Host all the E-services within the authority's premises
2. Redundancy & backup for all services
3. Robust physical and operational security
4. Service continuity & Disaster recovery
5. 24/7 DC operations
6. Compliance to Standards like: TIA 942,
ISO 27001 & ISO 14001, OSHAS 18001
E-Service Infrastructure & Technology
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● IT Disaster recovery
GCAA IT intend to provide seamless recovery of It’s e-services
to its users, which means, in case of unavailability of any of
the service or application the redundant will take over
automatically and its users will not have a noticeable
disruption.
E-Service Automated Process
Application Submit
Inspectors
Operators
Trainees
Application Process
Pilots
GCAA eService System
Management Approval
License Print
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Step 1 - Login/Register on GCAA Website
GCAA E-SERVICES Slide | 14 of 22
http://www.gcaa.gov.ae
How to use e-Services |
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Step 2a - Press Service Catalogue link from MenuHow to use e-Services |
Complete list of Services
http://www.gcaa.gov.ae
GCAA E-SERVICES Slide | 16 of 22
Step 2b – Select Service and apply for a e-ServiceHow to use e-Services |
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List of all eservices
Application request Steps
Press link to track submitted
applications
Field Instruction
Requested documents
How to use e-Services | Step 3a – Submit Application Request
GCAA E-SERVICES Slide | 18 of 22
Application Reference no
Submitted information
Final Step
Print Application
Requested documents
The Submitted Information
How to use e-Services | Step 3b – Submit Application Request
GCAA E-SERVICES Slide | 19 of 22
After approval receive final e-License
SYSTEM
GENERATED
SAMPLE
ONLY
How to use e-Services |
Thank you