Town of Caledon Correspondence Package

September 27, 2016 – Council

General Correspondence 1. Ministry of Energy dated September 1, 2016 re: Door-to-door Energy

Contract Sales. 2-3

2. Ministry of Natural Resources and Forestry dated August 19, 2016 re: recent Association of Municipalities of Ontario (AMO) Annual Conference in Windsor.

4

3. Metrolinx dated September 12, 2016 re: GO Regional Express Rail (RER) program.

5-6

4. National Council of Indo-Canadians dated August 29, 2016 re: Audit Request for Service Improvements.

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Ministry of Energy Ministere de I'Energie

Office of the Minister Bureau du ministre

4 t h Floor, Hearst Block 4 e etage, edifice Hearst 900 Bay Street 900, rue Bay Toronto ON M7A2E1 Toronto ON M7A2E1 Ontario Tel.: 416-327-6758 Tel.: 416 327-6758 Fax: 416-327-6754 Telec. : 416 327-6754

September 1, 2016

His Worship Allan Thompson Mayor _ Town of Caledon SEP 0 9 2916 Town Hall, 6311 Old Church Road TOWN OF CALEDON PO Box 1000 M A Y 0 R

Caledon ON L7C 1J6

Dear Mayor Thompson:

I wanted to take this opportunity to update you on changes to legislation that will help protect electricity consumers from door-to-door energy contract sales.

Amendments tp theiEhergy Consumer Protection Act (ECPA), and the supporting regulation, provide increased protective measures for consumers when entering into energy contracts with electricity retailers and gas marketers. This includes measures aimed at protecting consumers against aggressive sales tactics and providing consumers with the ability to make more informed choices about energy purchases. Some of the key changes include:

• Banning door-to-door sales of retail energy contracts and creating rules to govern permissible marketing activity at the home of a consumer;

• Requiring that all retail energy contracts, including those entered into over the Internet, are subject to a standardized verification process;

• Authorizing the Ontario Energy Board (OEB), through its codes/rules, to require that prices offered by retailers and marketers be determined in accordance with specific requirements;

• Prohibiting sales agents selling energy retail contracts from being remunerated based on commission;

• New cancellation provisions that will also allow consumers to cancel an energy contract 30 days after receiving their second bill, with no cost; and

• Prohibiting auto-renewal for all energy contracts.

Provisions amending the ECPA will be proclaimed into force on January 1, 2017. Additionally, the amendments to O. Reg. 389/10 (General) made under the ECPA were filed with the Registrar of Regulations on June 24, 2016, with an effective date of January 1, 2017.

.../cont'd

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The government works with the OEB to protect consumers. The OEB will update its codes of conduct and other regulatory documents to align with the amendments to the ECPA and O. Reg. 389/10.

To view the amendments to O. Reg. 389/10, as filed with the Registrar of Regulations, please visit www.ontario.ca/laws/regulation/r16241.

These measures were enacted to support and protect Ontario's ratepayers in light of an evolving energy sector. The banning of door-to-door energy contracts, together with limiting high-pressure sales tactics, will help ensure that electricity consumers are better protected.

Strengthening consumer protection in the energy sector is part of the government's plan to build Ontario up, and we are committed to improving policies and processes that impact the everyday lives of Ontarians.

I trust that this information is helpful. Please accept my best wishes.

Sincerely, / I

!R

SEP 1 9 2016 TOWN OF CALEDON CLERK'S DEPARTMENT

Glenn Thibeault Minister

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Council Agenda ^ i File

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Ministry of Natural Resources and Forestry

Office of the Minister

Room 6630, Whitney Block 99 Wellesley Street West Toronto ON M7A 1W3 Tel: 416-314-2301 Fax:416-314-2216

Ministere des Richesses naturelles et des Forets

Bureau de la ministre

Edifice Whitney, bureau 6630 99, rue Wellesley Ouest Toronto (Ontario) M7A 1W3 Tel.: 416-314-2301 Telec.: 416-314-2216

Ontario

August 19, 2016

His Worship Allan Thompson Mayor Town of Caledon 6311 Old Church Road Caledon ON L7C 1J6

Dear Mayor Thompson:

-TOWN ,OF CALEDON v : : MAYOR

I am writing to express my thanks to the Town of Caledon for taking part in the recent Association of Municipalities of Ontario (AMO) Annual Conference in Windsor.

As Ontario's new Minister of Natural Resources and Forestry, I found the delegation meetings valuable in hearing firsthand what is important to municipalities across the province. My Parliamentary Assistant Joe Dickson and I appreciate the discussions that were held during the AMO meetings that help reinforce our partnerships with communities like yours.

As we move ahead, I am looking forward to working with you and your colleagues.

Thank you again and please convey my appreciation and best wishes to everyone who helped make our delegation meeting possible.

Best,

Kathryn McGarry Minister of Natural Resources and Forestry

Joe Dickson, Parliamentary Assistant

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97 Front Street Toronto, Ontario M5J1E6

97, rue Front Toronto (Ontario) M5J 1E6

Judy Pfeifer Chief Communications and Public Affairs Officer

Metrolinx 97 Front Street West

Toronto, ON M5J 1E6 September 12, 2016 On Friday, September 9, the Metrolinx Board of Directors met to hear progress updates on the GO Regional Express Rail (RER) program, and a service update on the recent schedule changes at Union Station. The Board also provided approval on two key Metrolinx documents, the 2015-2020 Sustainability Strategy, and the 2016-2017 Business Plan. More information on each item is below. REGIONAL EXPRESS RAIL UPDATE Chief Capital Officer John Jensen, Chief Planning Officer Leslie Woo, and Chief Communications and Public Affairs Officer Judy Pfeifer gave a progress report on the GO Regional Express Rail program. Their presentation covered:

updates on service plans and planning work to enable expanded GO service

a progress update on infrastructure improvements for every GO rail corridor

community and stakeholder engagement updates to support infrastructure improvements. The full presentation can be viewed here. SERVICE UPDATE Chief Operating Officer Greg Percy provided an update on the June 25th schedule changes at Union Station. Greg noted that the schedule changes were required to accommodate the latest stage of Union Station construction that began on August 10th. This construction required two heavily used GO tracks to be closed, which required us to plan and operationalize the largest schedule changes in our history. Greg’s report highlighted how Metrolinx changed the GO schedule, the challenges presented by these changes, how we kept our customers informed, and how we are improving on-time performance. The full report can be viewed here.

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CUSTOMER EXPERIENCE COMMITTEE UPDATE Marianne McKenna, Chair of Metrolinx’s Customer Experience Committee, provided a quarterly update on topics the Committee has been discussing recently. This includes the impact of the June service changes, Metrolinx’s fare integration strategy, the increase in UP Express ridership, the new low-floor buses that will be added to the GO Transit fleet over the next four years, and I&IT updates on how we are better communicating with our customers. The Committee also discussed the PRESTO system updates, and progress on the preliminary architectural and landscape architectural designs of the Hurontario and Hamilton LRTs. The full presentation can be viewed here. 2015-2020 SUSTAINABILITY STRATEGY Chief Planning officer Leslie Woo and Director, Regional Planning, Antoine Belaieff presented Metrolinx’s Sustainability Strategy (2015-2020), which received approval from the Board, to be posted publicly on the Metrolinx website, pending minor updates. Leslie and Antoine spoke to the Strategy’s five priority goals, which focus on Metrolinx’s approach to planning, building, and operating. They also discussed how the Strategy is closely aligned with the vision, objectives, and priorities of the Regional Transportation Plan and the Five-Year Strategy. The full presentation can be viewed here, and the draft strategy can be viewed here. 2016-2017 BUSINESS PLAN The Board also approved Metrolinx’s 2016-2017 Business Plan, which was submitted by Chief Financial Officer Robert Siddall. The Plan outlines our strategic direction, business context, financial profile, priority initiatives and planned deliverables from all corners of our organization. The draft Business Plan may be viewed here. Quarterly updates on our PRESTO, Operations, Planning and Policy, Communications and Public Affairs, and Capital Projects groups were also presented. They can be viewed by clicking on each group name. If you would like more information regarding the Board Meeting material, please contact Rajesh Khetarpal, Director, Stakeholder Relations at rajesh.khetarpal@metrolinx.com or 416-202-3806. Best regards, Judy Pfeifer Chief Communications and Public Affairs Officer

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NATIONAL COUNCIL OF LNDO CANADIANS

National Council of Indo-Canadians

Board of Governors:

Sudhir Handa

Gurdev Mann

Balraj Deol

Vijay Sappani

Shai Abrahami

August 29, 2016

Office of the Mayor The Town of Caledon 6311 Old Church Road Caledon, ON L7C 1J6

Attn: His Worship Mayor Allan Thompson

Dear Mr. Maydr Thompson, TOWN OF CALEDON

. MAYOR

Founded in 2010, the National Council of indo-Canadians (NCIC) was created to be a unifying organization for the multiple community-based organizations.

Canadians of Indian origin have been shaping and contributing to Canadian society from coast-to-coast since the beginning of the 20th century, and have seen a steady rise in population over the last three decades. Today, the community comprises one of Canada's largest ethnic.minority groups. Indo-Canadians have achieved success in all aspects of Canadian life including business, government, politics, academia, and the arts.

Reflecting the rich diversity of India, the community has formed multiple associations to reflect their respective regional, cultural, and religious heritages in Canada. In addition to these associations, other organizations work to promote bilateral relations between Canada and India, provide social services, support newcomers, and more.

We at NCIC would like to express our support of your efforts in fighting discrimination and working for equality for all members of the Peel community. Within this framework we urge you to have an audit of the police force which will identify areas that need improvement, including how to reflect the community which is served by the police force. Thank you for attention to this important issue. Thank you for attention to this important issue.

We look forward to working with you.

Sincerely,

Shai Abraham Executive Director

19 Eva Road, Suite 108, Toronto ON M9C 4W4 Telephone: 647.880.1489 • Fax: 416.622.9971 • Email: info@nciccanada.org

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