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ABCD

2015 Compensation & Benefits Survey

Job Profiles / HIGH–TECH

Sector

April 2015

KPMG Advisors A.E.

April 2015

This report with Appendices contains 114 pages

ptk/VEP (1062384)

© 2015 KPMG Advisors AE, a Greek Societe Anonyme and a member firm of the KPMG

network of independent member firms affiliated with KPMG International Cooperative ("KPMG

International"), a Swiss entity. All rights reserved. Printed in Greece.

ABCD 2015 Compensation & Benefits Survey

Generic Job Profiles/ High-Tech

Risk Advisory Services

April 2015

i

© 2015 KPMG Advisors AE. All rights reserved.

Contents

1 General & Sector Job Families 3

2 Generic Job Profiles Index 4

3 Sector Job Profiles Index 12

4 JOB DESCRIPTIONS 15

4.1 JOB FAMILY: GENERAL MANAGEMENT (GM) 15

4.2 JOB FAMILY: FINANCE (FIN) 18 4.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new position 27 4.4 JOB FAMILY: SALES & MARKETING (S&M) 36 4.5 JOB FAMILY: MANUFACTURING & ENGINEERING (M&E) 56

4.6 JOB FAMILY: HUMAN RESOURCES (HR) 71 4.7 JOB FAMILY: ADMINISTRATION (ADM) 78

4.8 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC) 83 4.9 JOB FAMILY: RESEARCH & DEVELOPMENT (R&D) 89 4.10 JOB FAMILY: HIGH-TECH - MANAGEMENT (HMGT) 91

4.11 JOB FAMILY: HIGH-TECH - MISC/TESTING (HTES) 92 4.12 JOB FAMILY: HIGH-TECH–INFORMATION SYSTEMS SECURITY

(HIFS) 93 4.13 JOB FAMILY: HIGH-TECH - ANALYSIS / BUSINESS SUPPORT

(HANA) 94 4.14 JOB FAMILY: HIGH-TECH - DEVELOPMENT (HDEV) 96 4.15 JOB FAMILY: HIGH-TECH - DESIGN & ENGINEERING (HDES) 98 4.16 JOB FAMILY: HIGH-TECH - TECHNICAL SUPPORT & HELPDESK

(HSUP) 100 4.17 JOB FAMILY: HIGH-TECH - ADMINISTRATION (HADM) 102 4.18 JOB FAMILY: HIGH-TECH - CONSULTANCY (HCON) 104 4.19 JOB FAMILY: HIGH-TECH - SALES (HSLS) 105 4.20 JOB FAMILY: HIGH-TECH - TELCOMMUNICATIONS /

NETWORK PLANNING & DESIGN (HTND) 109 4.21 JOB FAMILY: HIGH-TECH - TELECOMMUNICATIONS /

NETWORK OPERATIONS (HTNO) 111




April 2015

ii


For further information and assistance in filling in the 2015

Compensation & Benefits Survey data, please contact our

Survey Team in the People Services Unit:

Ms Papatzimou Veroni

Ms Parisi Tonia

Ms Balikoura Vicky

Mr Gouras Nasos

Ms Kotsia Konstantina

Telephone: (210) 60 62 100

Fax: (210) 60 62 111

e-mail: [email protected]

mailto:[email protected]




April 2015

3


1 General & Sector Job Families

Following are the 140 generic job positions of the KPMG Compensation & Benefits Survey,

separated into the 9 job families below:

Job Family Family Code

1. General Management (GM)

2. Finance (FIN)

3. Information Technology (IT)

4. Sales & Marketing (S&M)

5. Manufacturing & Engineering (M&E)

6. Human Resources (HR)

7. Administration (ADM)

8. Miscellaneous (MSC)

9. Research & Development (R&D)

These job families include positions applicable to all sectors. Therefore, we refer to them as the

General Job Families. These generic profiles apply only to the specific sector to which they

refer. More specifically:

HIGH-TECH Sector

There are 42 sector job positions provided for the High-tech sector companies, presented within

12 sector job families. All sector codes start with the letter H.

The high-tech sector position reporting form includes the additional sector positions and

excludes those of the general job families that are not relevant to the specific sector or are

already included in the sector ones. More precisely, selected positions from “Information

Technology” job family are shown while the Job Family “Research & Development” is not

included on the form.




April 2015

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2 Generic Job Profiles Index

General Sector Job Profiles (applicable to all sectors)

Job Family: General Management

GM 1 General Manager/Managing Director

GM 2 Deputy General Manager

GM 3 Divisional/Business Unit Director

Job Family: Finance

FIN 1 Finance & Administration Director

FIN 2 Finance Manager

FIN 3 Treasurer

FIN 4 Financial Controller

FIN 5 Accounting Manager

FIN 6 Accounting Supervisor

FIN 7 Budgeting & Reporting Supervisor

FIN 8 Credit & Collection Supervisor

FIN 9 Collector

FIN 10 Senior Accountant

FIN 11 Tax Specialist

FIN 12 Financial Analyst

FIN 13 Accountant

FIN 14 Accounting Clerk

FIN 15 Cashier

FIN 16 Cost Accountant




April 2015

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Job Family: Finance

FIN 17 Credit & Collection Officer

FIN 18 Budgeting & Reporting Manager

Job Family: Information Technology

IT 15 IT Director

IT 1 IT Manager

IT 2 IT Supervisor

IT 3 Data Base Administrator

IT 16 IT Infrastructure Manager

IT 17 Business Systems Manager

IT 18 Information Systems Security Manager

IT 5 Systems Analyst

IT 6 Software Engineer

IT 8 Help Desk Support

IT 9 Computer Operator

IT 10 Web Master

IT 11 System & Network Administrator

IT 12 ERP Consultant

IT 13 Data Warehouse Analyst-Architect

IT 14 CRM Specialist

IT 19 Business Intelligence (B.I.) Specialist (new)




April 2015

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Job Family: Sales & Marketing

S&M 1 Commercial Director

S&M 2 Sales Manager

S&M 3 Marketing Manager

S&M 4 Business Development Manager

S&M 5 Exports Manager

S&M 6 Key Accounts Manager

S&M 7 Regional Sales Manager

S&M 8 Area Sales Manager

S&M 9 Customer Service Manager

S&M 10 Sales Administration Supervisor

S&M 11 Sales Representative-Key Accounts

S&M 12 Sales Representative

S&M 13 Sales Engineer

S&M 14 Sales Support Manager

S&M 15 Sales Support Clerk

S&M 16 Customer Services Representative

S&M 17 Trade Marketing Manager

S&M 18 Marketing Executive

S&M 19 Merchandiser

S&M 20 Group Product/Brand Manager

S&M 21 Product/Brand Manager

S&M 22 Assistant Product/Brand Manager




April 2015

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Job Family: Sales & Marketing

S&M 23 Marketing Research Executive

S&M 24 Advertising Executive

S&M 25 Public Relations Executive

S&M 26 Sales Director

S&M 27 Marketing Director

S&M 28 National Key Accounts Manager

S&M 29 Sales Analyst/ Planner

S&M 30 Category Manager

S&M 31 Call Center Supervisor

S&M 32 Call Center Representative

S&M 33 Sales Trainer

S&M 34 Ex Van Salesman

S&M35 After Sales Supervisor

S&M36 After Sales Technician

S&M37 Sales Effectiveness Manager

S&M38 Marketing Intelligence Manager




April 2015

8


Job Family: Manufacturing & Engineering

M&E 1 Technical Services Director

M&E 2 Plant Manager

M&E 3 Production Manager

M&E 4 Logistics Director

M&E 5 Logistics Manager

M&E 6 Distribution Manager

M&E 7 Purchasing Manager

M&E 8 Buyer

M&E 9 Warehouse Manager

M&E 10 Quality Control Manager

M&E 11 Production Engineer

M&E 12 Shift Supervisor

M&E 13 Maintenance Engineer

M&E 14 Industrial Engineer

M&E 15 CAD/CAM Specialist

M&E 16 Maintenance Manager

M&E 17 Engineering Services Manager

M&E 18 Safety & Environmental Engineer

M&E 19 Quality Control Technician

M&E 20 Materials Planning Executive

M&E 21 Project Engineer

M&E 22 Technician




April 2015

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Job Family: Manufacturing & Engineering

M&E 23 Machine Operator

M&E 24 Warehouse Clerk

M&E 25 Production Planning Manager

M&E 26 Senior Buyer

M&E 27 Quality Assurance Manager

M&E 28 Supply Chain Executive

Job Family: Human Resources

HR 1 Human Resources Director

HR 2 Human Resources Manager

HR 3 Assistant HR/Personnel Manager

HR 4 Industrial Relations Supervisor

HR 5 Compensation & Benefits Supervisor

HR 6 HR Planning & Recruitment Supervisor

HR 7 Training Supervisor

HR 8 Personnel Administrator

HR 9 Payroll Clerk

HR 10 Payroll Supervisor

HR 11 Human Resources Business Partner

HR 12 HR Generalist




April 2015

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Job Family: Administration

ADM 1 Administration Manager

ADM 2 Office Manager

ADM 3 GM Executive Secretary/Personal Assistant

ADM 4 Executive Secretary

ADM 5 Secretary

ADM 7 Telephonist/ Receptionist

ADM 8 General Duties Clerk

ADM 9 Messenger

ADM 10 Personal Driver

Job Family: Miscellaneous

MSC 1 Corporate Lawyer

MSC 2 Internal Audit Manager

MSC 3 Internal Auditor

MSC 4 Project Manager

MSC 5 Branch Manager

MSC 6 Management Trainee

MSC 7 Investor Relations Supervisor

MSC 8 Investor Relations Officer

MSC 9 Knowledge Management Expert

MSC 10 Corporate Affairs Manager




April 2015

11


Job Family: Miscellaneous

MSC 11 Quality Assurance Supervisor

MSC 12 Legal Affairs Manager

Job Family: Research & Development

R&D 1 Research & Development Manager

R&D 2 Laboratory Manager

R&D 3 Laboratory Specialist




April 2015

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3 Sector Job Profiles Index

Job Family: High-Tech

Management (HMGT)

HMGT 1 Technical Director

MISC / Testing (HTES)

HTES 1 Quality Assurance Specialist

HTES 2 Test Engineer

Information Systems Security (HIFS)

HIFS 1 Information Systems Security Manager

HIFS 2 Information Systems Security Specialist

Analysis / Business Support (HANA)

HANA 1 Project Manager

HANA 2 Business Analyst

HANA 3 Solution Architect

Development (Software/Application) (HDEV)

HDEV 1 Software Architect/Analyst

HDEV 2 Senior Software Developer

HDEV 3 Software Developer

HDEV 4 Web Developer

Design & Engineering (Hardware/Networks) (HDES)

HDES 1 Hardware Design Engineer

HDES 2 Network Engineer

HDES 3 System Engineer




April 2015

13


Technical Support & Helpdesk (HSUP)

HSUP 1 Technical Support Manager

HSUP 2 Technical Support Engineer

HSUP 3 Field Engineer

HSUP 4 Help Desk Support Representative

Administration (HADM)

HADM 1 Database Administrator

HADM 2 Network Administrator

HADM 3 System Administrator

Consultancy (HCON)

HCON 1 Senior Applications Consultant

HCON 2 Applications Consultant

Sales (HSLS)

HSLS 1 Account Manager

HSLS 2 Pre-Sales Engineer

HSLS 3 Channel Manager

HSLS 4 Indirect Sales Manager

HSLS 5 Sales Director

HSLS 6 Senior Account Manager

HSLS 7 Direct Sales Manager

HSLS 8 Pre-Sales Manager

Telecommunications/Network Planning & Design (HTND)

HTND 1 Network Engineering Director




April 2015

14


HTND 2 Network Engineering Manager

HTND 3 Ip/Voip Network Engineer

Telecommunications/Network Operations (HTNO)

HTNO 1 Operations Director

HTNO 2 Value Added Services Manager

HTNO 3 Network Deployment Manager

HTNO 4 Site Acquisition Manager

HTNO 5 Field Maintenance Manager

HTNO 6 Transmission Manager

HTNO 7 Construction Manager




April 2015

15


4 JOB DESCRIPTIONS

4.1 JOB FAMILY: GENERAL MANAGEMENT (GM)

GM 1. GENERAL MANAGER / MANAGING DIRECTOR

Alternative titles: Country Manager, CEO

Duties:

Directs and has full responsibility for

company's overall activities.

Approves company strategy and

operations objectives and ensures their

implementation.

Safeguards the company's image and

promotes effective relations with all

external groups (clients, authorities etc.).

Specifications:

University degree often at postgraduate level

and extensive professional training.

Usually 15-20 years of experience, most of

which at senior positions.

In-depth knowledge of the economic and the

market environment.

Fluency in English and often in a second

language.

Typically reports to: Board of Directors or superior in parent company

Typically supervises: 4-7 Managers/Directors and their personnel (commercial/services: 100-

150, industrial: 200-300).

Note: Positions such as CEO, Executive Presidents and Vice Presidents in large organisations

belong to the “GREATER” category.




April 2015

16


GM 2. DEPUTY GENERAL MANAGER

Alternative titles: Deputy Country Manager

Duties:

Directs, supervises and is responsible for a

major part of company's overall activities.

Resumes the GM’s duties and

responsibilities in his/her absence.

Ensures the implementation of company

strategy and objectives in his/her areas.


promotes effective relations with all external

groups (clients, authorities etc.).

Specifications:






market environment.


language.

Typically reports to: General Manager/Managing Director

Typically supervises: 3-5 Managers and their personnel (commercial/services: 50-100,

industrial: 100-180).

Note: Positions such as CFO, COO, CIO, CPO in large organisations or group of companies could

match this profile.




April 2015

17


GM 3. DIVISIONAL / BUSINESS UNIT DIRECTOR

Duties:

Directs and has full responsibility for a

division's overall activities.

Formulates and recommends division

strategy and operations objectives and

ensures their implementation.


promotes effective relations with all external

groups (clients, authorities etc.).

Specifications:






market environment.


language.

Typically reports to: General Manager/Managing Director or Superior in parent company

Typically supervises: 3-5 Managers and their personnel (40-60).




April 2015

18


4.2 JOB FAMILY: FINANCE (FIN)

FIN 1. FINANCE & ADMINISTRATION DIRECTOR

Duties:

Formulates, recommends and ensures the

implementation of company's financial

policy.

Provides overall direction for budgeting,

reporting, tax, accounting, financing,

credit and usually IT and sometimes for

Personnel functions.

Ensures effective administrative support

services to the company.

Specifications:

University degree often at postgraduate

level and extensive professional training.

Usually 12-18 years of experience, 8 of

which at a supervisory level.

Fluency in English.


Typically supervises: 3-5 Managers and their staff (14-25)

FIN 2. FINANCE MANAGER

Duties:


implementation of company's financial

policy.

Provides overall direction for budgeting,

reporting, accounting, tax and credit

functions.

Liaises with banks and other sources of

capital financing.

Specifications:





Very good knowledge of English.

Typically reports to: General Manager/Managing Director or Finance & Administration

Director

Typically supervises: 3-5 Supervisors and their staff (8-16)




April 2015

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FIN 3. TREASURER

Duties:

Directs the allocation of company funds

and develops customer credit policies.

Secures short and long term capital

financing and liaises with banks.

Ensures the best utilization of surplus

funds through money and capital

markets.

Specifications:






Typically reports to: Finance & Administration Director or Finance Manager

Typically supervises: 1-3 Executives

FIN 4. FINANCIAL CONTROLLER

Duties:

Co-ordinates and controls all accounting

activities and the preparation of financial

and management reports.

Directs the maintenance of general and

cost accounting systems.

Oversees administration of credit policy

and collection of overdue accounts.

Specifications:






Typically reports to: Finance & Administration Director or General Manager





April 2015

20


FIN 5. ACCOUNTING MANAGER

Duties:

Co-ordinates and controls the full range

of accounting functions through a

number of sizeable sections often in large

organizations or in a group of companies.

Formulates company accounting policy

and procedures and ensures compliance

with Chart of Accounts and Tax Code

requirements.

Monitors the preparation and signs

company's financial statements.

Specifications:

University degree and extensive

professional training.

Usually 8-10 years of relevant

experience, 4-6 of which at a supervisory

level.


Familiarity with accounting software.

Typically reports to: Finance & Administration Director


FIN 6. ACCOUNTING SUPERVISOR

Alternative titles: Chief Accountant

Duties:

Co-ordinates and controls the full range

of accounting functions.

Ensures compliance with Chart of

Accounts and Tax Code requirements.

Prepares company's financial statements.

Specifications:

University degree and relevant


Usually 6-8 years of relevant experience.

Good knowledge of English.


Typically reports to: Finance Manager or Accounting Manager

Typically supervises: 4-7 individuals




April 2015

21


FIN 7. BUDGETING & REPORTING SUPERVISOR

Duties:

Assists in management planning and

financial performance appraisal.

Ensures appropriate budget formulation

and regular revision, as well as P&L and

balance sheet analysis and reporting.

Ensures timely and accurate reporting of

data.

Specifications:





Familiarity with accounting and reporting

software and spreadsheets.

Typically reports to: Budgeting & Reporting Manager or Finance Manager


FIN 8. CREDIT & COLLECTION SUPERVISOR

Alternative titles: Credit Control Supervisor

Duties:

Ensures timely cash collection and

review of credit risk.

Evaluates, proposes and monitors

approved credit extension.

Liaises with sales personnel to co-

ordinate cash collection.

Specifications:





Familiarity with relevant software

packages.

Typically reports to: Finance Manager or Treasurer





April 2015

22


FIN 9. COLLECTOR

Duties:

Plans and handles day-to-day cash

collection activities within deadlines.

Prepares and follows up letters of

collection.

Assists the customer in completing initial

credit applications.

Specifications:

On the job training.


Typically reports to: Credit & Collection Supervisor

FIN 10. SENIOR ACCOUNTANT

Alternative titles: Financial Accountant, Management Accountant

Duties:

Responsible for an accounting section

(e.g. general ledger, assets etc.).

Prepares company's financial statements

and other reports.

Ensures the accuracy of journal entries.

Specifications:



Usually 3-5 years of relevant accounting

experience.



Typically reports to: Accounting Supervisor

FIN 11. TAX SPECIALIST

Duties:

Assists in the development of company's

tax policies.

Minimizes tax liability.

Ensures compliance with local tax

requirements.

Specifications:


professional training in tax issues and

legislation.

Usually 3-5 years of relevant tax

experience.






April 2015

23


FIN 12. FINANCIAL ANALYST

Duties:

Performs financial analyses for business

strategy formulation.

Prepares statistical and economic

forecasts for business trends.

Conducts various economic studies and

assists in the preparation of budgets.

Specifications:

University degree and professional

training in financial analysis.



Good knowledge of software packages

(e.g. Excel, Lotus etc.).

Typically reports to: Budgeting & Reporting Supervisor or Budgeting & Reporting

Manager or Finance Manager

FIN 13. ACCOUNTANT

Duties:

Ensures effective preparation of ledger

entries.

Assists in preparation of trial balances

and financial statements.

Checks supporting accounting

documentation.

Specifications:

University degree plus 2-3 years of

relevant experience, or Higher National

Diploma / Accounting Certificate plus 4-

6 years relevant experience.







April 2015

24


FIN 14. ACCOUNTING CLERK

Alternative titles: Assistant Accountant, Junior Accountant

Duties:

Assists in checking of accounting

documentation and in preparation of

ledger entries.

Performs various routine accounting

activities.

Reconciles bank accounts and processes

payments.

Specifications:

Higher National Diploma or Accounting

Certificate.



FIN 15. CASHIER

Duties:

Has full responsibility for administrating

payments in any form for up to the

authorized level.

Performs various routine activities,

relevant to keeping record of payments

and preparing a day-by-day report.

Reconciles payments, both incoming and

outgoing.

Specifications:

High School Diploma.


Typically reports to: Credit & Collection Supervisor or Accounting Supervisor




April 2015

25


FIN 16. COST ACCOUNTANT

Duties:

Assists in the development and

implementation of cost accounting

systems.

Prepares company's cost reports.

Ensures the accuracy of journal entries

for the cost (analytical) accounting group

of accounts.

Ensures the allocation of the company’s

expenses in the appropriate cost centers.

Specifications:



Usually 3-5 years of relevant accounting

experience.




FIN 17. CREDIT & COLLECTION OFFICER

Alternative titles: Credit Control Clerk

Duties:

Communicates directly with clients and

when needed through sales force to

ensure timely payments of outstanding

invoices.

Follows up on overdue accounts and

refers longstanding/delinquent accounts

to Superior for action.

Assists in the preparation of regular

credit reports and liaises continually with

the Sales department.

Specifications:

University or college degree.



Typically reports to: Credit & Collection Supervisor




April 2015

26


FIN 18. BUDGETING & REPORTING MANAGER

Duties:

Supervises budget formulation and

regular revision, as well as conducts the

financial planning.

Analyses and monitor the progress of the

company’s financial figures, detects

discrepancies and proposes corrective

actions.

Supervises and coordinates the accurate

reporting of data to authorities and

headquarters management.

Specifications:

University and extensive professional

training.


experience, 5 of which at a supervisory

level.


Familiarity with accounting and reporting

software.

Typically reports to: Finance & Administration Manager or Finance Manager

Typically supervises: 4-6 Officers




April 2015

27


4.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new positions

IT 1. IT MANAGER

Alternative titles: MIS Manager

Duties:

Responsible for IT budget, planning,

implementation and operation of

corporate IT and communications

infrastructure.

Manages the Applications, Infrastructure

and Support teams.

Analyzes departmental needs and

establishes priorities for systems and

applications deployment.

Manages partnerships with Technology

vendors and performs new technology

assessments and evaluations.

Specifications:






Typically reports to: General Manager or Finance & Administration Director

Typically supervises: 1-2 supervisors and their staff (4-10)

IT 2. IT SUPERVISOR

Alternative titles: MIS Supervisor

Duties:

Co-ordinates the design, development

and maintenance of IT and

communications infrastructure.

Maps business requirements on to

systems and applications and holds

responsibility for their successful

deployment.

Specifications:






Typically reports to: IT Manager or Finance & Administration Director

Typically supervises: 3-5 Information Technology Professionals




April 2015

28


IT 3. DATABASE ADMINISTRATOR

Duties:

Responsible for the logical and physical

design of database systems.

Installs, configures and troubleshoots the

respective database systems, and

implements data access and sharing rules.

Performs database monitoring and tuning

and implements backup and recovery

procedures, in order to ensure data

integrity.

Specifications:

University degree, often at postgraduate

level, and professional training.




Typically reports to: IT Infrastructure Manager or IT Manager or IT Supervisor

Typically supervises: 1-2 Database Programmers/ Software Engineers

IT 5. SYSTEMS ANALYST (ex. Systems Analyst/Programmer)

Duties:

Defines information requirements

according to specific organization

processes.

Provides technical assistance in

identifying, evaluating and developing

systems that are cost-effective and meet

user requirements.

Designs, selects and implements S/W

packaged applications and custom

developed solutions that improve

business processes.

Specifications:



Usually 4-6 years of experience.


Typically reports to: IT Infrastructure Manager or Business Systems Manager or IT

Manager or IT Supervisor

Typically supervises: 2-3 S/W Engineers




April 2015

29


IT 6. SOFTWARE ENGINEER (ex. Analyst/Programmer)

Alternative titles: Programmer

Duties:

Participates in the design, coding, testing

and maintenance stages of S/W

engineering life-cycle.

Prepares relative documentation and

adheres to configuration management

control.

Performs end-user training and support.

Specifications:



Usually 2-4 years of programming /

analysis experience.


Typically reports to: Systems Analyst or Business Systems Manager or IT Supervisor

IT 8. HELP DESK SUPPORT (ex. User Support)

Duties:

Provides technical support regarding

H/W systems and S/W applications to

end-users, either onsite or remotely.

Provides training to users and solves

technical problems.

Reports application bugs or inefficiencies

and escalates them to the development

team.

Specifications:

University degree or Computer Diploma

/ Certificate.







April 2015

30


IT 9. COMPUTER OPERATOR

Duties:

Operates one or more computer systems

and peripheral equipment.

Ensures the operation of systems and

services are monitored and problems are

resolved or escalated.

Maintains computer operating records

and relative documentation.

Specifications:

Computer Certificate.

No experience required.


Typically reports to: IT Infrastructure Manager or IT Supervisor

IT 10. WEB MASTER

Duties:

Maintains Internet and/or Intranet servers

and host infrastructure, providing

statistics analyses (traffic reports etc.)

and monitoring of log files.

Provides recommendations for design

improvements and acts as a liaison

between non-technical (e.g. sales,

marketing) staff and the development

team, in order to ensure that all published

documents meet corporate standards.

Implements Internet security procedures

and techniques, in order to minimize

denial of service attacks on Web servers.

Specifications:

University Degree in Computer Science/

Information Technology.

Usually 3-4 years of experience in web

design and maintenance, especially in

server platforms and web server

software.



Typically supervises: Web Developers, Web Designers or Subcontractors




April 2015

31


IT 11. SYSTEM & NETWORK ADMINISTRATOR

Duties:

Responsible for the administration,

maintenance and troubleshooting of

server systems and networking

infrastructure.

Manages users profiles, including access

controls, email accounts, remote access

services, backup and restore procedures.

Updates S/W applications by installing

new releases and security patches, in co-

ordination with IT vendors.

Implements monitoring operations and

performs design modifications when

necessary, in order to ensure proper

network performance.

Specifications:

University Degree in Computer Science

or Engineering. Large IT vendor

certification.

Usually 3-4 years of experience in the

administration of enterprise-wide IT

environments.



IT 12. ERP CONSULTANT

Duties:

Participates in full life-cycle ERP

implementation, including various

modules (finance, production, human

resources etc), according to business

requirements definition.

Liaises with other departments for the

effective re-engineering of business

practices and their mapping onto ERP

modules, using standardized

implementation methodology.

Bears responsibility for Key Users

training, as well as troubleshoot and fine-

tuning after the roll-out of the

application.

Specifications:

University Degree in Information

Technology, Business Administration or

Finance. Official training from a major

ERP vendor.

Usually 2-3 years of experience in all

phases of ERP system development

lifecycle.


Typically reports to: Business Systems Manager or IT Manager




April 2015

32


IT 13. DATA WAREHOUSE ANALYST – ARCHITECT

Duties:

Defines the architecture, content and

application requirements for a data

warehouse solution, in co-ordination with

the respective departments.

Applies logical and physical data modeling

techniques and is responsible for all

technical procedures, including data

extraction and loading, data cleansing, data-

marts and front-end reporting business

intelligence tools.

Ensures operational efficiency, performance

monitoring and fine-tuning of the

application after the implementation phase.

Specifications:

University Degree in Computer

Science/ Information Technology.


implementation of business

intelligence, OLAP and data

warehouse solutions.


Typically reports to: Business Systems Manager or IT Manager or IT Supervisor

IT 14. CRM SPECIALIST

Duties:

Responsible for mapping end-to-end

customer relationship processes onto the

corresponding processes of a specific

CRM solution.

Leads the implementation and

configuration phases of the CRM

package, and performs end-user support

and training.

Identifies and implements appropriate

metrics/analytics designed to measure

customer service function.

Specifications:

University Degree in Computer Science/

Information Technology.


implementation and support of CRM

applications.


Typically reports to: Business Systems Manager or IT Manager or IT Supervisor




April 2015

33


IT 16. IT INFRASTRUCTURE MANAGER

Duties:

Ensures the efficient operation of the

company’s Information Network and

Communication Systems in a timely,

appropriate and cost effective manner.

Manages the implementation of all

projects related to systems and networks

to ensure timely and efficient completion.

Keeps abreast of all new technological

development and ensures their transfer to

the systems.

Specifications:






Typically reports to: IT Director

Typically supervises: 3-6 IT Professionals (Network & Systems administrators, help desk

support, etc.)

IT 15. IT DIRECTOR

Alternative Titles: Chief Information Officer

Duties:

Ensures business continuity and growth

through the usage of up to date and most

appropriate technologies.

Provides strategic and tactical planning,

development, evaluation, and coordination

of the information and technology

systems.

Responsible for IT budget, planning,

implementation and operation of

corporate IT and communications

infrastructure

Responsible for the management of

multiple information and communications

systems and projects.

Specifications:

University degree in Computer Science

often at postgraduate level and extensive



which at a supervisory level


Typically reports to: Managing Director / General Manager

Typically supervises: 2-4 Managers and their staff




April 2015

34


IT 17. BUSINESS SYSTEMS MANAGER

Duties:

Manages the full life cycle of projects related to

business systems (ERP, CRM, billing, etc.).

Oversees the documentation of requirements, defines

scope and objectives, and formulates systems to

parallel overall business strategies.

Ensures efficient and cost effective operations of all

business applications, while maintaining a focus on

the internal customer, so as to contribute to smooth

everyday business operations.

Communicates with providers in order to determine

requirements and negotiate terms and conditions.

Specifications:

University degree in

Engineering or Software

Engineering.

Usually 6-10 years of

relevant experience



Typically supervises: 2-4 IT Analysts and Developers

IT 18. INFORMATION SYSTEMS SECURITY MANAGER

Duties:

Evaluates the IS Security to be consistent with the

company’s policies and technical standards.

Directs the development of security standards,

procedures, and guidelines for multiple platforms

and diverse systems environments (e.g., corporate,

distributed, client server systems and e-applications).

Investigates appropriate corrective actions for

information security incidents and leads the

improvement of the current security system and in

the design and implementation of state-of-the-art

security solutions.

Drives/implements all necessary activities for

compliance with market and industry standards

Specifications:

University degree in

Computer Science, often at a

postgraduate level and

extensive training.


experience in the field.

Fluency in English.


Typically supervises: 1-3 IT Security Specialists




April 2015

35


IT 19. BUSINESS INTELLIGENCE (B.I.) SPECIALIST (new)

Duties:

Works with cross functional teams to

gather business requirements,

translates them into specifications,

designs and implements BI

applications to facilitate business

decision making.

Analyzes key data related to business

purposes, aided by particular

technologies (data mining, data

warehousing, data marting, SQL etc.)

so as to generate useful results and

reports that feed strategic decisions.

Provides support as required to ensure

the availability and performance of

enterprise data.

Specifications:

University Degree in Computer

Science, Information Systems,

Engineering or related field.

Usually 3-4 years of experience in

application development, data

modeling techniques and reporting

services.


Typically reports

to:

Business Systems Manager or IT Manager or Chief Financial

Officer




April 2015

36


4.4 JOB FAMILY: SALES & MARKETING (S&M)

S&M 1. COMMERCIAL DIRECTOR

Alternative titles: Sales & Marketing Director

Duties:


implementation of company's

commercial policy i.e. sales and

marketing objectives, plans and programs

etc.

Provides overall direction and control of

all sales, customer service, exports,

promotion, market research, advertising

and public relations functions.

Ensures the timely adjustment of

commercial strategy and plans to meet

changing market conditions and

competitive actions.

Specifications:


level, and extensive professional training.


which at a managerial level.

In depth knowledge of the market

Fluency in English.


Typically supervises: 3-6 managers and their staff (30-40)

S&M 2. SALES MANAGER

Duties:

Develops, proposes and implements short

and long term sales objectives, plans,

programs and budgets.

Directs and controls all sales operations to

meet agreed sales targets.

Maintains an efficient and effective sales

organization through appropriate

direction, control, motivation and

development of sales force.

Specifications:






Typically reports to: General Manager/Managing Director or Commercial Director





April 2015

37


S&M 3. MARKETING MANAGER

Duties:

Develops, proposes and implements short

and long term marketing objectives,

plans, programs and budgets.

Directs and controls the market research,

product development and launching,

pricing, advertising and promotion

functions.

Maintains efficiency and effectiveness in

all marketing activities.

Specifications:



Usually 10-15 years marketing


level.



Typically supervises: 2-Group Product Manager / Product Managers and their staff (5-8)

S&M 4. BUSINESS DEVELOPMENT MANAGER

Duties:

Identifies trade opportunities and makes

recommendations for their effective

exploitation.

Continuously researches business

development and trends.

Develops strategies and programs for

customer relations building and

improvement.

Specifications:




Fluency in English.





April 2015

38


S&M 5. EXPORTS MANAGER

Duties:

Develops, proposes and implements the

export sales and marketing objectives,

plans, programs and budgets.

Establishes and maintains effective

relations with current and potential

clients.

Continuously identifies export

opportunities and makes

recommendations for their effective

exploitation.

Specifications:






language.

Typically reports to: General Manager/Managing Director or Commercial Director or

Sales Director

Typically supervises: 3-5 export executives

S&M 6. KEY ACCOUNTS MANAGER

Duties:

Proposes and implements sales

objectives, plans and programs for key

accounts.

Supervises activities of salespeople so as

to assure key accounts are properly

serviced.


relations with key client personnel and

gathers data so as to assess current level

of satisfaction as well as further needs to

be addressed.

Forms reports from gathered data so as to

keep management and salespeople

abreast of market / competitor

developments.

Specifications:

University degree and / or extensive


Usually 6-8 years of sales experience,

2-3 of which at a supervisory level.


Typically reports to: Sales Manager or National Key Accounts Manager

Typically supervises: 2-4 sales representatives key accounts




April 2015

39


S&M 7. REGIONAL SALES MANAGER

Duties:


sales objectives, plans, programs and

budgets for assigned region.

Trains, motivates and monitors the

activities of Area Managers and/or Sales

Representatives.



clients.

Specifications:

University Degree and/ or extensive





Typically reports to: Sales Manager


S&M 8. AREA SALES MANAGER

Duties:


sales objectives, plans, programs and

budgets for assigned area.


activities of Sales Representatives.



clients.

Specifications:

University degree and/ or extensive


Usually 6-8 years of sales experience.


Typically reports to: Regional Sales Manager

Typically supervises: 3-6 sales representatives




April 2015

40


S&M 9. CUSTOMER SERVICE MANAGER

Duties:

Develops, proposes and implements

programs and procedures to ensure

maximum customer satisfaction in

ordering and the delivery of products and

services.


activities of Customer Service

Representatives.

Provides information on customer orders,

customer accounts, pricing, product

availability and delivery schedules.

Specifications:






Typically supervises: 2-3 customer service representatives

S&M 10. SALES ADMINISTRATION SUPERVISOR

Duties:

Ensures effective administrative support

to sales teams.

Liaises with distribution department to

ensure stock allocation.

Ensures effective maintenance of sales

records and product supply information.

Specifications:

University degree and/ or professional

training.




Typically supervises: 2-3 sales support clerks




April 2015

41


S&M 11. SALES REPRESENTATIVE - KEY ACCOUNTS

Duties:

Implements the sales objectives, plans

and programs for assigned accounts.

Develops and maintains effective

relationships with key client personnel.

Evaluates and reports all changed

situations in competitor activities to

maintain market awareness.

Specifications:




Usually 4-6 years of sales experience

(Equal).

Indicative Job Matching: 2-3 years: Less

(L), over 6 years: Greater (G).

Typically reports to: Key Account Manager or National Key Accounts Manager

S&M 12. SALES REPRESENTATIVE

Alternative Title: Salesman / Saleswoman

Duties:

Ensures the effective sale and promotion

of company's products and services

within an assigned area.

Develops and maintains effective relation-

ships with current & potential clients.

Prepares sales reports, maintains

accounts records and reports changes in

market conditions.

Specifications:

Often University Degree or Technical

Diploma.



(Equal).

Indicative Job Matching: 0-2 years: Less


Typically reports to: Area Sales Manager




April 2015

42


S&M 13. SALES ENGINEER

Duties:

Promotes product range and services to

clients, prepares technical and

commercial reports, negotiates contracts

commercially and, after contract award,

ensures its smooth completion.

Provides present & key potential clients

with technical advice, and offers technical

support.

Contributes to company budgeting for

major industrial accounts, and ensures

return on investment from them.

Specifications:

Technical University degree and





S&M 14. SALES SUPPORT MANAGER

Alternative title: Sales Support Specialist

Duties:

Develops and sets up pre-sales support

programs for product(s).

Prepares product support documentation

and holds product seminars for clients

and related employees.

Provides technical advice to customers

and assistance to the sales force by

visiting current and potential clients for

demonstrations.

Specifications:


level, and/or extensive professional

training.



Typically reports to: Sales or Marketing Manager




April 2015

43


S&M 15. SALES SUPPORT CLERK

Duties:

Provides information on product

availability, pricing, delivery dates and

technical specifications.

Receives inquiries, orders and complaints

by telephone, mail or customer visits.

Prepares and distributes various sales

reports

Sometimes assists Customer Service and

handles inquiries about products or

services

Specifications:

High School Diploma or College degree



Typically reports to: Sales Support Manager or Sales Administration Supervisor

S&M 16. CUSTOMER SERVICES REPRESENTATIVE

Duties:

Liaises with both customers and product

suppliers providing relevant information

on orders and delivery dates.

Deals with customer enquiries and

complaints.

Prepares the necessary statements of

account and the dispatch of customer

orders.

Specifications:

High School Diploma or College Degree



Typically reports to: Customer Services Manager




April 2015

44


S&M 17. TRADE MARKETING MANAGER

Duties:

Monitors and controls the trade

marketing/sales budget implementation

throughout the year in co-operation with

Marketing/Sales.

Plans and supervises the implementation

of trade and consumer promotions, as

well as merchandising activities.

Develops in-depth analysis for customers

providing actionable insight into

customers business and financial

impacts.

Ensures that the Field Force has all the

tools (i.e. Product support

documentation, planogram) to meet its

goals.

Specifications:


level.

Usually 4-6 years of relevant experience,

2-3 of which at a Supervisor level.


Typically reports to: Sales Manager or Marketing Manager

S&M 18. MARKETING EXECUTIVE

Duties:

Proposes and implements short and long

term marketing objectives, plans &

budgets.

Contributes to the launching, pricing,

advertising and promotion of products,

usually in co-operation with advertising

agencies.

Evaluates effectiveness of marketing

programs to meet changing market

conditions and competitive actions.

Specifications:


level, and/or professional training.



Typically reports to: Marketing Manager




April 2015

45


S&M 19. MERCHANDISER

Duties:

Ensures and sets up the effective

promotion and display of company's

products and/ or services within an

assigned area.

Performs regular and scheduled checks in

key accounts stores.

Liaises with clients and competitors for

information and data exchange.

Specifications:

University degree or extensive




Typically reports to: Trade Marketing Manager or Area Sales Manager or Key Account

Manager

S&M 20. GROUP PRODUCT / BRAND MANAGER

Duties:



for assigned group of products / brands.

Directs and controls market research,


advertising and promotion programs for

assigned group of products / brands.

Liaises and briefs sales personnel and

monitors sales of assigned group of

products / brands.

Specifications:




4 of which as a Product Manager.



Typically supervises: 1-3 product / brand managers




April 2015

46


S&M 21. PRODUCT / BRAND MANAGER

Duties:



for assigned product(s)/brand(s).

Plans and supervises market research,


advertising and promotion programs for

assigned product(s)/brand(s).

Liaises and briefs the sales personnel and

monitors sales of assigned

product(s)/brand(s).

Specifications:


level, and professional training.



Typically reports to: Group Product Manager or Marketing Manager

S&M 22. ASSISTANT PRODUCT / BRAND MANAGER

Alternative title: Junior Product / Brand Manager

Duties:

Assists in the development, proposition

and implementation of marketing

objectives, plans and programs for

assigned product(s)/brand(s).

Contributes to planning and execution of

market research, product development

and launching, advertising and promotion

programs for assigned

product(s)/brand(s).

Liaises with sales personnel for

information exchange and feeds it back

to the marketing research executive.

Specifications:


level, and / or professional training.



Typically reports to: Product/ Brand Manager




April 2015

47


S&M 23. MARKETING RESEARCH EXECUTIVE

Duties:

Provides management with valid market

and existing product assessment.

Plans and conducts market research,

analyses research findings and

recommends action to product

management.

Evaluates effectiveness of marketing

programs to meet changing market

conditions and competitive actions.

Specifications:


level.


Very Good knowledge of English.


S&M 24. ADVERTISING EXECUTIVE

Duties:

Plans and develops advertising and

promotion material used to support sales.

Develops and controls advertising

budgets.

Liaises with advertising agencies and

evaluates effectiveness of advertising

programs.

Specifications:


level.


Very Good knowledge of English.





April 2015

48


S&M 25. PUBLIC RELATIONS EXECUTIVE

Duties:


effective public relations programs to

promote and enhance company image

and constructive relations with external

groups.

Builds and maintains contacts with media

representatives and opinion leaders.

Co-ordinates meetings and presentations

with company executives and other

outside groups.

Specifications:


training.




S&M 26. SALES DIRECTOR

Duties:


company’s sales policy and objectives in

terms of growth and profitability, with

the optimum utilization of all available

resources.

Contributes to the formulation of the

company’s strategic plans and policies,

directs and controls all sales and channel

activities and deploys trade marketing

and sales budgets to achieve agreed sales

targets with maximum cost effectiveness.

Maintains an efficient and effective sales

and channel organization through

appropriate staffing, training motivation

and development.

Specifications:




7 of which at a managerial level.

Fluency in English.






April 2015

49


S&M 27. MARKETING DIRECTOR

Duties:

Formulates, directs and controls all

marketing activities for the

implementation of the marketing

policies, achievement of objectives, plans

and the maximization of sales volumes

and profits.

Provides overall direction and control of

all market & consumer research,

advertising and public relations

functions.

Develops a profit awareness within the

company ensuring profit achievement

versus strategic plan.

Specifications:





Fluency in English.



S&M 28. NATIONAL KEY ACCOUNTS MANAGER

Duties:

Proposes, directs and implements sales

objectives, plans and contracts for

national key accounts.

Supervises the activities of key accounts

managers and salespeople so as to assure

key accounts are properly serviced at a

national level.


relations with key client officers and

controls the achievement of qualitative and

quantitative targets

Specifications:


level and/ or extensive professional

training.





Typically supervises: 2-4 supervisors/ key accounts managers and their staff (8-12)




April 2015

50


S&M 29. SALES ANALYST/ PLANNER

Duties:

Assists in the trade marketing tasks.

Implements and monitors necessary

administrative systems & procedures to

support trade marketing activities.

Ensures the timely preparation of sales

briefs, trade studies & statistics,

promotional support material & budgets as

well as presentations

Specifications:


training.



Typically reports to: Trade Marketing Manager

Typically supervises: 1-2 sales administration clerks

S&M 30. CATEGORY MANAGER

Duties:

Negotiates with clients/suppliers the

implementation of Category

Management

Supervises categories & products

assortment definition and development of

shelf arrangement plans


category strategies & tactics

Specifications:

University degree at postgraduate level


2-3 in Sales or Marketing

Very good knowledge of English and strong

computer literacy


Typically supervises: 2-4 assistant category managers




April 2015

51


S&M 31. CALL CENTER SUPERVISOR

Duties:

Supervises the smooth day to day

operation of his/her group of Call Center

Representatives

Briefs the Call Center Representatives

before their shifts and ensures that they

follow the Call Center policies and

procedures

Deals with difficult customer queries and

complaints

Provides training to entry level

employees

Specifications:

University degree or High school

diploma

At least 3 years of working experience as

Call Center Representative

Very good command of English and PC

literacy

Typically reports to: Sales Manager or Customer Service Manager

Typically supervises: 6-15 Call Center Representatives

S&M 32. CALL CENTER REPRESENTATIVE

Duties:

Administrates the incoming calls,

accomplishes the outgoing calls and

deals with customer queries and

complaints

Provides relevant information on

products and/or services, may that be

technical (i.e. details of products,

functions, setup etc.), financial (i.e.

billing information ) or general

Performs data entry on customers'

account in order to execute a customer

request

Records customers' questions/complaints

for statistical purposes

Specifications:

High school diploma

1-2 years of working experience and PC

literacy

Very good command of English

Typically reports to: Call Center Supervisor




April 2015

52


S&M33. SALES TRAINER

Duties:

Plans, produces and administers sales

training, seminars for the organization

Investigates training resources for

appropriate information and suggests

new topics and methods.

Specifications:

University Degree and/or extensive


Usually 4-6 years of experience, 3-5 of

which in Sales.



S&M 34. EX VAN SALESMAN

Duties:

Ensures the effective sale, promotion and

delivery of company’s products within an

assigned area.

Develops and maintains effective

relationships with current and potential

clients.

Prepares sales reports, maintains

accounts record and reports changes in

market conditions.

Specifications:



(Equal).

Indicative Job Matching: 1 year: Less


Typically reports to: Area Sales Manager




April 2015

53


S&M 35. AFTER SALES SUPERVISOR

Duties:

Proposes sales marketing programs and

after their approval is responsible for

their implementation. Additionally, he

liaises with sales department to develop

and implement the customer loyalty

program.

Ensures a positive customer experience

and responds to and resolve customer

issues.

Balances the needs of the customer

with companies procedures and financial

goals and reduces wait times in services

by improving efficiencies

Proposes to his supervisor annual action

plan for Customer Service to maintain

key figure goals and hourly budgets.

Specifications:

University Degree, plus relevant





S&M 36. AFTER SALES TECHNICIAN

Duties:

Responds to and resolve customer

issues.

Enhances customer service by making

repairs, adjustments and by completing

regular maintenance schedules.

Keeps maintenance records for

company’s products, analyzing failures

and suggesting corrective actions.

Installs company’s products to clients

and tests them to meet technical

requirements.

Specifications:

High school diploma and/or professional

training.


production.

Typically reports to: After Sales Supervisor




April 2015

54


S&M 37. SALES EFFECTIVENESS MANAGER

Alternative titles: Business Effectiveness Manager, Commercial Decision Support &

Analysis Manager

Duties:

Analyses and presents information on

sales and participates actively in

commercial meetings by proposing and

taking part in the decision making

process for achieving company’s sales

targets.

Monitors the effectiveness of sales

activities against targets, facilitating the

bonus distribution process.

Cooperates with Sales Managers and

Area Sales Managers, providing sales

forecasts and facilitating their decision

making on sales and trade marketing

activities.

Prepares and reviews the monthly and

annual sales forecasts.

Specifications:




2 of which at a supervisory level.


Typically reports to: Commercial Director or Sales Director

Typically supervises: 1-2 Analysts




April 2015

55


S&M 38. MARKETING INTELLIGENCE MANAGER

Alternative titles: Strategic Insights Manager

Duties:

Analyses information on market,

competition and consumers, aiming at

hightlighting relevant trends and makes

recommendations for future actions.

Makes recommendations and contributes

to the development of marketing and

brand strategies.

Initiates and manages research projects,

ensuring their effective implementation,

while communicates closely with top

management.

Specifications:




2 of which at a supervisory level.


Typically reports to: Commercial Director or Marketing Director




April 2015

56


4.5 JOB FAMILY: MANUFACTURING & ENGINEERING (M&E)

M&E 1. TECHNICAL SERVICES DIRECTOR

Alternative Title: Manufacturing Director

Duties:


implementation of the company's

manufacturing policy and procedures.

Ensures that maximum effectiveness is

obtained for the production of quality

products within anticipated costs and

planned schedules.

Investigates new methods to increase the

manufacturing operations cost

effectiveness.

Specifications:

University technical degree, often at

postgraduate level, and extensive


Usually 12-18 years of technical

experience, 8 of which at a managerial

level.

Fluency in English.






April 2015

57


M&E 2. PLANT MANAGER

Alternative Title: Factory Manager

Duties:

Directs the effective utilisation of

materials, equipment, plant facilities and

manpower.

Develops and maintains a competent

team engaged in production planning and

control, scheduling, materials control,

facilities maintenance and quality control

activities.

Co-ordinates and controls all plant

functions, ensuring that production

program is achieved within planned

levels of cost and production quality.

Specifications:

University technical degree, often at



Usually 10-15 years of technical


level.


Typically reports to: General Manager/Managing Director or Technical Services

Director

Typically supervises: 3-5 managers/ supervisors and their staff (50-100)

M&E 3. PRODUCTION MANAGER

Duties:

Proposes and implements the effective

utilization of materials, equipment, plant

facilities and manpower.

Ensures the utilization and the timely

availability of all resources required for

production.

Co-ordinates and controls the efficient

production of a specified range of

products to meet production plans in the

most cost effective manner.

Specifications:

University technical degree and extensive


Usually 8-10 years of manufacturing


level.


Typically reports to: Plant Manager

Typically supervises: 5-7 Shift Supervisors




April 2015

58


M&E 4. LOGISTICS DIRECTOR

Alternative Titles: Supply Chain Director

Duties:

Formulates and controls the strategic and

tactic plans for the effective ongoing

processing of materials-finished

products.

Co-ordinates the production planning and

stock levels in major distribution centres.

Supervises the co-ordination and liaison

of purchasing, warehouse and

distribution department’s activities.

Specifications:

University degree usually at a

postgraduate level, plus relevant




level.



Typically supervises: 2-4 Managers/ Supervisors and their staff (10-25)

M&E 5. LOGISTICS MANAGER

Alternative Titles: Supply Chain Manager, Materials Planning Manager, Materials Manager

Duties:

Ensures effective materials planning and

control to constantly meet planned

production.

Co-ordinates the distribution of finished

products to the points of sale.

Oversees the warehouse in order to

ensure sufficient stock levels in line with

the sales forecasts.

Supervises the maintenance of accurate

inventory records.

Specifications:

University degree, plus relevant




Typically reports to: Plant Manager or Logistics Director





April 2015

59


M&E 6. DISTRIBUTION MANAGER

Alternative Titles: Traffic Manager

Duties:

Ensures effective distribution of

company products and conducts

transportation cost studies.

Maintains effective working relations

with external transport agencies and

investigates alternative sources of

transportation.

Ensures timely and correct preparation of

all necessary documents for product

distribution.

Specifications:

University degree or technical diploma,

plus relevant professional training.



Typically reports to: Logistics Director or Plant Manager

Typically supervises: 5-10 clerks

M&E 7. PURCHASING MANAGER

Duties:

Identifies and investigates alternative

sources of supply.

Negotiates materials / supply prices and

delivery arrangements with suppliers.

Formulates, proposes, implements and

maintains sound purchasing policies and

procedures.

Specifications:





Typically reports to: Logistics Director or Finance Director

Typically supervises: 2-5 buyers and clerks




April 2015

60


M&E 8. BUYER

Duties:

Purchases goods and materials from an

established range of suppliers, working

under strictly defined policies &

procedures.

Prepares purchase orders, analyses

quotations received, checks the delivered

goods, and handles day-to-day

transactions according to guidelines and

standards.

Keeps in touch with suppliers and

negotiates upon transactions.

Specifications:





Typically reports to: Purchasing Manager or Logistics Manager or Senior Buyer


M&E 9. WAREHOUSE MANAGER

Duties:

Oversees the efficient operation of the

Warehouse.

Ensures products, parts, or supplies are

shipped, distributed, or received in an

efficient manner.

Checks discrepancies between inventory

and stock control, records and

recommends remedial actions.

Takes precautions to secure warehouse

contents against loss.

Specifications:

Technical diploma and / or professional

training.



Typically reports to: Logistics Director or Plant Manager

Typically supervises: 4-8 workers/ clerks




April 2015

61


M&E 10. QUALITY CONTROL MANAGER

Duties:

Develops, proposes and co-ordinates the

implementation of quality inspection

programs, including sampling and testing

of raw materials, in-process and finished

goods.

Co-ordinates the investigation and

thorough research of product defects and

evaluates ongoing quality assurance

standards.

Recommends changes in materials or

processes to prevent defects.

Specifications:

University Degree and extensive




level.



Typically supervises: 3-5 quality assurance technicians

M&E 11. PRODUCTION ENGINEER

Duties:

Co-ordinates and controls a production

operation.

Designs appropriate elements and

develops short-term production plans.

Reviews manufacturing operations to

meet current and future machine design

requirements.

Specifications:

University technical degree or technical

diploma and professional training.


experience.


Typically reports to: Production Manager or Plant Manager

Typically supervises: 1-3 supervisors / technicians




April 2015

62


M&E 12. SHIFT SUPERVISOR

Alternative Title: Production Supervisor / Shop Floor Supervisor

Duties:

Co-ordinates and controls a group of

workers engaged in simple production

operations, within established guidelines

and delivery schedules.

Monitors established performance

indicators initiating corrective action if

required.

Provides guidance to foremen and

workers on procedures, quality assurance

and safety standards.

Completes reports by the end of his shift

in order to bring up to date the

Production Manager and the next Shift

Supervisor.

Specifications:

Technical diploma and / or professional

training.


experience.

Good knowledge of his area's operations

and procedures.

Typically reports to: Production Manager

Typically supervises: 5-20 workers

M&E 13. MAINTENANCE ENGINEER

Duties:

Inspects, tests and adjusts all physical

plant systems, machinery and equipment

on a regular basis.

Schedules and executes preventive

maintenance for all machines / lines

Keeps security systems and equipment in

good working order.

Records dates and times of inspections,

tests and repairs.

Specifications:




experience.


Typically reports to: Maintenance Manager or Plant Manager

Typically supervises: 3-5 technicians/ mechanics




April 2015

63


M&E 14. INDUSTRIAL ENGINEER

Duties:

Develops manufacturing methods for

machines, tools and equipment.

Assists in improving performance, waste

reduction, and cost reduction.

Conducts engineering studies,

recommends and ensures effective plans

for equipment layout.

Specifications:




experience.


Typically reports to: Engineering Services Manager or Plant Manager

Typically supervises: 1-3 technicians

M&E 15. CAD / CAM SPECIALIST

Duties:

Designs products and manufacturing

methods using CAD / CAM techniques.

Provides technical assistance to

manufacturing personnel.

Develops project plans for CAD / CAM

manufacturing methods.

Specifications:




experience.


Typically reports to: R&D Manager or Laboratory Manager




April 2015

64


M&E 16. MAINTENANCE MANAGER

Duties:

Schedules annual maintenance plans and

ensures sufficient materials and

manpower to meet maintenance

requirements.

Ensures timely implementation of

preventative maintenance plans at

optimum cost.

Liaises with other departments to ensure

continuous and effective production

operations.

Specifications:

University technical degree and



experience.



Typically supervises: 2-5 Maintenance Engineers and Technicians

M&E 17. ENGINEERING SERVICES MANAGER

Duties:

Ensures the achievement of overall

manufacturing operations within

budgeted cost.

Co-ordinates projects for the set-up of

new product manufacturing lines

Keeps abreast of new technological

developments and proposes capital

investments for the enhancement of

manufacturing flexibility and quality

improvement.

Specifications:




experience.


Typically reports to: Technical Services Director or Plant Manager

Typically supervises: 1-3 engineers




April 2015

65


M&E 18. SAFETY & ENVIRONMENTAL ENGINEER

Duties:

Ensures all manufacturing operations are

compliant to the local and international

safety and environmental standards.

Conducts engineering studies,

recommends and co-ordinates the

introduction of new or the alteration of

existing methods and systems for a safer

and environment friendly operation.

Increase safety and environmental

awareness by informing and training all

involved personnel

Specifications:




experience.



Typically supervises: 1-3 technicians

M&E 19. QUALITY CONTROL TECHNICIAN

Duties:

Implements sampling and testing of raw

materials, in-process and finished goods.

Participates in research for product

defects.

Records all tests outcomes and maintains

relevant files.

Specifications:

University Degree and extensive




Typically reports to: Quality Assurance Manager




April 2015

66


M&E 20. MATERIALS PLANNING EXECUTIVE

Alternative Titles: Production Planner

Duties:

Develops long term production planning

according to the company’s periodical

forecasts as provided by Marketing and/

or Sales

Co-operates with purchasing in order to

ensure the availability of materials.

Liaises with production in order to

inform and assist in short-term

production planning.

Specifications:

University Degree or technical diploma

and professional training.


Good knowledge of English

Typically reports to: Logistics Director or Logistics Manager

M&E 21. PROJECT ENGINEER

Duties:

Establishes project plans by determining

the time frame, funding and staffing

required.

Prepares project status reports and

feasibility studies by collecting,

analyzing and summarizing information

and trends.

Ensures intergroup co-ordination for

assigned projects, giving all the technical

information required.

Documents and manages risks and

decisions.

Specifications:

University degree in Mechanical

Engineering.


experience.


Typically reports to: Plant Manager or Production Manager




April 2015

67


M&E 22. TECHNICIAN

Duties:

Enhances production by making repairs,

adjustments and by completing

preventive maintenance schedules.

Keeps maintenance records for

machinery and equipment, analyzing

failures and suggesting corrective

actions.

Assists in the installation of equipment.

Creates the proper testing environment to

meet technical requirements.

Specifications:


training.


production.

Typically reports to: Shift Supervisor

M&E 23. MACHINE OPERATOR

Duties:

Sets up and controls operation of single

or multiple production machines for the

process of manufacturing products.

Performs minor machine maintenance

such as oiling machines, dies, or work

pieces.

Specifications:


training in machine operations or related

field.

Usually 6 months to 1 year of experience

in the production line.

Typically reports to: Shift Supervisor




April 2015

68


M&E 24. WAREHOUSE CLERK

Duties:

Performs warehouse work related to

receipt, storage, distribution, or delivery

of products, parts, and materials

Loads, unloads, moves, or stores items

according to delivery or routing

documents, or supervisor instructions

Operates a hand truck, forklift, or other

heavy equipment.

Specifications:


training.


experience.

Typically reports to: Warehouse Manager

M&E 25. PRODUCTION PLANNING MANAGER

Duties:

Designs and develops short-term

production plans.

Participates in the development of long-

term production planning according to

the company’s periodical forecasts.

Reviews manufacturing operations

efficiencies and demand pattern to meet

optimum customer service.

Liaises with and provides effective

guidance to relevant departments for

monitoring their needs and availability of

materials.

Specifications:




manufacturing settings.






April 2015

69


M&E 26. SENIOR BUYER

Duties:

Assists in negotiations with major

suppliers

Handles negotiations with minor

suppliers

Fully responsible for the execution of

suppliers agreements

Specifications:

University degree.

Usually 4-6 years of experience as

Buyer.


Typically reports to: Purchasing Manager

Typically supervises: 1-3 Buyers and Junior Buyers

M&E 27. Quality Assurance Manager

Duties:

Designs company’s quality control

procedures.

Ensures that company’s quality control

procedures are aligned with local and

European legislation, as well as ISO,

HAASP, etc. standards.

Performs quality audits.

Communicates with authorities concerning

quality issues (e.g. issues that arise during

inspections).

Specifications:

University degree at postgraduate level.



Typically reports to: Technical Services Director, Plant Manager




April 2015

70


M&E 28. SUPPLY CHAIN EXECUTIVE

Alternative Titles: Logistics Executive

Duties:

Schedules supply chain and logistics works,

setting the timelines and budget requirements.

Schedules delivery timetables and tracks the

movement of products.

Oversees the ordering and packaging process.

Liaises with the warehouse in order to

monitor stock levels according to sales

forecasts, maintaining accurately the

inventory records.

Specifications:

University degree or technical



experience.


Typically reports to: Logistics Supervisor or Logistics Manager




April 2015

71


4.6 JOB FAMILY: HUMAN RESOURCES (HR)

HR 1 HUMAN RESOURCES DIRECTOR

Alternative title: Personnel Director

Duties:


implementation of company's HR policy.

Advises General Management in all HR

issues and assists line management in the

administration of personnel policies and

programs.

Provides overall direction for HR

planning, recruiting, training &

development, performance appraisal,

salary structure, wages & salary

administration, employee benefits, etc.

Specifications:





level.

Fluency in English.


Typically supervises: 2-4 Managers / Supervisors and their staff (10-15)




April 2015

72


HR 2. HUMAN RESOURCES MANAGER

Alternative title: Personnel Manager

Duties:


implementation of company's HR policy.

Advises and assists line management in

the interpretation and administration of

personnel policies and programs.

Ensures effective HR planning,

recruiting, training & development,

performance appraisal, salary structure,

wages & salary administration, employee

benefits, labor relations etc.

Specifications:





level.


Typically reports to: General Manager/Managing Director or Human Resources Director

Typically supervises: 2-4 executives and clerks

HR 3. ASSISTANT HR/ PERSONNEL MANAGER

Alternative title: Human Resources Specialist

Duties:

Assists in the development and

implementation of a broad range of

personnel activities.

Contributes to the effective HR planning,

recruiting, training & development,

performance appraisal, salary structure,

wages & salary administration, employee

benefits, etc.

Monitors the wide range of the above

activities and may specialize in one or

more of these human resources fields.

Specifications:





Typically reports to: Human Resources Manager/ Director




April 2015

73


HR 4. INDUSTRIAL RELATIONS SUPERVISOR

Alternative title: Employee / Labor Relations Supervisor

Duties:

Studies and interprets collective

bargaining agreements and current labor

market conditions to assist in establishing

policies, operating procedures and

negotiation strategies.

Represents employer in contract

negotiation, conciliation and arbitration

procedures.

Advises line management on the

handling of personnel problems and

assists in their resolution.

Specifications:



Usually 5-7 years of personnel

experience.


Typically reports to: Human Resources Director

HR 5. COMPENSATION & BENEFITS SUPERVISOR

Duties:

Proposes and implements the

compensation and benefits policies and

procedures.

Keeps abreast of pay market

developments and trends and proposes

adjustments to maintain a competitive

compensation and benefits package.

Monitors the performance appraisal and

the job evaluation programs and

administers related bonus scheme and

incentive pay.

Specifications:










April 2015

74


HR 6. HR PLANNING & RECRUITMENT SUPERVISOR

Duties:

Determines all future staffing needs in

conjunction with line managers.


recruitment strategy in order to attract the

right people.

Carries out interviews as required,

liaising with line managers to determine

candidate suitability.

Specifications:






HR 7. TRAINING SUPERVISOR

Duties:

Identifies, analyses and assesses training

needs throughout the organization,

determines costs and projects benefits.

Monitors the design and presentation of

in-house training programs, supervises

the implementation of training sessions

and evaluates their effectiveness.

Assesses and selects externally available

programs.

Specifications:










April 2015

75


HR 8. PERSONNEL ADMINISTRATOR

Duties:

Assists in the implementation of

company's personnel policy and

practices.

Ensures effective wages and salary

administration and employee benefits

programs.

Assists line management in the selection,

development and retention of personnel.

Specifications:





Typically reports to: Human Resources Manager

HR 9. PAYROLL CLERK

Duties:

Implements the firm’s payroll

procedures.

Calculates salaries and overtime pay

from time sheets, production records or

individual time records.

Handles day-to-day matters and deals

with routine queries from employees in

relation to payroll procedures.

Specifications:

Business Diploma / Certificate and / or



Typically reports to: Human Resources Manager or Payroll Supervisor




April 2015

76


HR 10. PAYROLL SUPERVISOR

Duties:

Supervises the compilation of payroll

data such as hours worked, taxes,

insurance etc. from time sheets and other

records

Administrates payroll related employee

benefit programs such as health

insurance, leaves, retirement etc.

Maintains contact with all necessary

legal entities in order to ensure the

application of the Greek legislation

Specifications:

University degree in Accounting or

Business Management and relevant

professional training


Good knowledge of English

Very good knowledge of Greek

legislation

Keen PC user of relevant software

packages

Typically reports to: Human Resources Manager or Finance Manager

Typically supervises: 1-2 Payroll clerks

HR 11. HUMAN RESOURCES BUSINESS PARTNER

Duties:

Provides support and guidance to Heads of

departments regarding all human resources

systems and processes.

Cooperates with Human Resources

specialists, in order to ensure the proper

provision of human resources services to the

internal client/business unit.

Ensures the proper implementation of

manpower planning, recruiting, talent

management, training and development,

performance appraisal, compensation and

benefits and payroll activities, for the business

unit of his/her responsibility.

Manages HR projects, aiming at facilitating

the target achievement of the business unit of

his/her responsibility.

Specifications:

University degree, often at

postgraduate level and/or relevant



experience in the human resources

function.






April 2015

77


HR 12. HR GENERALIST

Duties:

Supports and advises line managers in

the execution of yearly HR processes e.g.

performance management, recruitment

etc.

Coordinates the implementation of

assigned projects by his/her supervisor.

Ensures that payroll is executed

according to regulatory, statutory and

legal requirements.

Analyzes and identifies training needs in

the various departments of the

organization and ensures the elaboration

of the development plan.

Specifications:

University degree in Human Resources

or related field.



Typically reports to: Human Resources Manager




April 2015

78


4.7 JOB FAMILY: ADMINISTRATION (ADM)

ADM 1. ADMINISTRATION MANAGER

Duties:

Plans, controls and implements company

programs and procedures for an effective

organization.

Assists functional and divisional heads in

administration tasks.

Ensures effective utilization and

maintenance of premises and office

equipment.

Specifications:

University degree / diploma.





ADM 2. OFFICE MANAGER

Duties:

Ensures provision of effective general

office and administration services.

Oversees the effective utilisation and

maintenance of office equipment and

staff facilities.

Prepares budgets, monitors the supply of

stationary and consumable goods and

oversees the maintenance of office

facilities and office housekeeping.

Specifications:

Higher National Diploma or relevant


Usually 5-7 years of office

administration experience.


Typically reports to: Administration Manager or Finance & Administration Director




April 2015

79


ADM 3. GM EXECUTIVE SECRETARY / PERSONAL ASSISTANT

Duties:

Provides comprehensive and integrated

secretarial and administrative support to

the General Manager or other senior

executive.

Takes minutes at directors meetings and

acts as the executive's representative.

Undertakes a variety of special projects

involving internal / external research, on

behalf of and within guidelines provided

by the executive.

Specifications:

Secretarial diploma and extensive


Usually 8-10 years of secretarial

experience.

Very good secretarial skills and PC

familiarity.


language.

Typically reports to: General Manager / Managing Director

ADM 4. EXECUTIVE SECRETARY

Duties:

Provides comprehensive and integrated

secretarial support to a Department

Director/Manager.

Maintains the diary and ensures the

arrangement of appointments, travel,

accommodation and events of the

Director/Manager.

Deals independently with other routine

matters relevant to the Director/Manager.

Specifications:

Secretarial diploma and professional

training.

Usually 3-6 years of relevant secretarial

experience.

Very good secretarial skills and PC

familiarity.

Very good knowledge of English and

often in a second language.

Typically reports to: Department Director/Manager




April 2015

80


ADM 5. SECRETARY

Duties:

Performs full range of secretarial duties,

including typing letters and reports for

several executives.

Takes telephone and other messages for

executives.

Maintains the diary and fills in office

forms for executives.

Specifications:

Secretarial certificate and / or



Good secretarial / typing skills and PC

familiarity.


Typically reports to: Department Manager / Supervisor

ADM 7. TELEPHONIST / RECEPTIONIST

Duties:

Fulfils all switchboard duties and the

transmission of fax and telex

communications.

Greets and receives clients and other

visitors, so that they are welcome and

provided with coffee / refreshments.

Receives all incoming mail and delivers

it to various departments.

Specifications:


Typically reports to: Administration Manager




April 2015

81


ADM 8. GENERAL DUTIES CLERK

Duties:

Receives, classifies, reconciles and

consolidates straightforward documents

and other information.

Maintains office records to enable quick

access.

Compiles standard reports following

established formats and procedures.

Specifications:



ADM 9. MESSENGER

Duties:

Distributes the internal / external mail

and documents to appropriate parties.

Assists in the administrative tasks

associated with the company’s inventory

and record retention (e.g. microfilming,

photocopying).

Reviews all outgoing mail to ensure that

it is posted on a timely and accurate

basis.

Specifications:

Driving License.

Basic knowledge of English.





April 2015

82


ADM 10. PERSONAL DRIVER

Duties:

Drives the car of the CEO, the President

or other top executive of the

organization, and provides general

support and assistance.

When his/her assistance to the top

executive is not required for certain

reasons, undertakes and carries out

general company duties according to

concurrent needs.

Specifications:

Usually 5-8 years of driving experience.

Professional driver’s license and

excellent driving skills.

Working knowledge of English.





April 2015

83


4.8 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC)

MSC 1. CORPORATE LAWYER

Alternative Titles: Company Lawyer, Corporate Legal Advisor

Duties:

Handles all legal matters internal to the

organization as well as with external

bodies and authorities.

Provides legal services on employment

contract and social security issues.

Monitors the legal accuracy of all

banking transactions as well as

contractual affairs.

Provides effective court or legal action

when required.

Specifications:

University Law degree, often at




Fluency in English.

Typically reports to: Legal Affairs Manager or General Manager/Managing Director

MSC 2. INTERNAL AUDIT MANAGER

Duties:

Ensures the effective performance of the

independent appraisal and review of the

financial systems and business

operations.

Develops, recommends and ensures the

effective implementation of internal audit

procedures.

Recommends systems changes for audit

reviews.

Furnishes audit reports to General

Managers and other Senior Executives.

Specifications:




experience.



Typically reports to: General Manager/Managing Director or Board of Directors

Typically supervises: 2-3 auditors




April 2015

84


MSC 3. INTERNAL AUDITOR

Duties:

Performs effectively the independent

appraisal and review of the financial

systems and business operations.

Identifies and recommends changes to

policies, procedures and operations.

Prepares audit reports.

Specifications:






Typically reports to: Internal Audit Manager

MSC 4. PROJECT MANAGER

Duties:

Plans, co-ordinates, and controls the

project task and people in order to assure

the timely and effective fulfillment of the

project scope and targets.

Supervises the activities of the project

team members and looks for proper

solutions, alternatives as well as

resources so as to overcome problem

areas and difficulties.

Supervises all processes and assures that

all is done according to plans and

standards.

Liaises with involved department heads,

so as to meet their needs for the part each

shares in the project.

Specifications:

University degree plus relevant




level.


Typically reports to: General Manager/Managing Director or Business Unit Manager




April 2015

85


MSC 5. BRANCH MANAGER

Duties:

Directs and has full responsibility of a

branch’s overall activities.

Monitors incoming and outgoing affairs

and prepares reports to the headquarters.

Assures that all processes are carried out

according to the headquarters’

instructions and set procedures so that the

branch is in line with the total

organization policy and practice.

Specifications:






Typically reports to: Business Unit Manager or Commercial Director


MSC 6. MANAGEMENT TRAINEE

Duties:

Undergoes training and position rotation

in order to assume executive or

supervisory position.

Assigned to carry out work constantly

supervised in various departments.

Undertakes a variety of special projects

involving internal / external research.

Specifications:

University degree, no experience (job

match Less).

MBA or equivalent, no experience (job

match Equal).

MBA or equivalent, some experience

(job match Greater).

Very good knowledge of English

PC familiarity.

Typically reports to: Department Manager or Supervisor




April 2015

86


MSC 7. INVESTOR RELATIONS SUPERVISOR

Duties:

Responsible for developing,

implementing and managing a strategy

that will broaden external associates’

(analysts, institutional investors, press,

etc) awareness on the company.

Build strong relationships with existing

investors to gain a thorough

understanding of their requirements and

ensure a value added service.

Prepares annual reports on the

developments in the international and

local capital markets and develops

appropriate presentations, roadshows and

updates for management and investors.

Specifications:


level.

Usually 4-6 years of relevant experience

in investor relations and/or financial

communications.


Good PC skills with a good

understanding of spreadsheets


Typically supervises: 1 Investor Relations Officer

MSC 8. INVESTOR RELATIONS OFFICER

Duties:

Assists the Investor Relations Supervisor

in the establishment, maintenance and

fostering of company Investor Relations.

Contributes in the development and

preparation of company communication

material.

Monitors market trends and interfaces

together with the Investor Relations

Supervisor, with external parties.

Specifications:


level.


in investor relations and/or financial

communications.

Ability to understand financial statements

and interpret market trends.




Typically reports to: Investor Relations Supervisor




April 2015

87


MSC 9. KNOWLEDGE MANAGEMENT EXPERT

Duties:

Develops the technological infrastructure

required to extract, reform and deliver

knowledge across the organization.

Responsible for collecting, categorizing,

communicating and disseminating

knowledge across the organization.

Co-ordinates the efforts of all knowledge

agents, in order to minimize the risk of

fragmentation and isolation of knowledge

sharing processes.

Specifications:

University degree at postgraduate level.

A minimum of 5-7 years of relevant

experience 3 years of which are in a

knowledge or business information

management role.





Typically supervises: 1-2

MSC 10. CORPORATE AFFAIRS MANAGER

Duties:

Manages corporate issues dealing with

the external environment, in order to

eliminate potential risks and maximize

relevant benefits to the business

Develops and maintains fair and solid

contacts with media and relevant

organizations (government, regulatory

bodies etc) in order to safeguard the

company’s interests

Ensures effective crisis management and

promotes corporate image and identity

both externally and internally.

Specifications:

University degree in Economics, Political

Science, Law or relevant Science.

Usually 6-8 years relevant of experience,


Experience in the Greek public affairs

arena. Experience of EU public affairs

processes desirable. Established

relationships in political, economical and

social areas.

Fluency in English.

Typically reports to: Managing Director/ General Manager

Typically supervises: 2-4 executives




April 2015

88


MSC 11. QUALITY ASSURANCE SUPERVISOR

Alternative Titles: ISO Supervisor

Duties:

Responsible for company’s ISO

Certification

Develops quality assurance policies and

procedures

Contacts Quality Assurance Training for

employees

Specifications:


professional training


Very good knowledge of English

PC familiarity

Typically reports to: Managing Director/ General Manager

Typically supervises: Quality assurance specialists or inspectors

MSC 12. LEGAL AFFAIRS MANAGER

Alternative Titles: Corporate Law Manager, Corporate Legal Manager

Duties:

Formulates, proposes, implements and

maintains sound legal policies,

procedures and code of contact/business

ethics.

Supervises the handling of all legal

matters internal to the organization as

well as with external bodies and

authorities.

Ensures effective legal services on

employment contract and social security

issues.

Monitors the legal accuracy of all

banking transactions as well as

contractual affairs.

Provides effective court or legal action

when required.

Specifications:

University Law degree, often at




Fluency in English.


Typically supervises: 1-3 Corporate Lawyers




April 2015

89


4.9 JOB FAMILY: RESEARCH & DEVELOPMENT (R&D)

R&D 1. RESEARCH AND DEVELOPMENT MANAGER

Duties:

Plans, directs and controls all research

projects related to the development of

new or the improvement of existing

products and processes.

Formulates R & D projects to ensure the

firm’s competitive position.

Maintains R & D records pertaining to

the firm's new product developments or

alteration of current products.

Specifications:





Fluency in English.

Typically reports to: General Manager


R&D 2. LABORATORY MANAGER

Duties:

Develops and implements research plans

for effective laboratory operations.

Prepares research progress reports on the

ongoing research projects of the

laboratory.

Evaluates and presents the results and

recommendations of research reports.

Specifications:






Typically reports to: R&D Manager

Typically supervises: 2-5 Laboratory Specialists




April 2015

90


R&D 3. LABORATORY SPECIALIST

Duties:

Implements specific research testing

programs in line with research goals of

R & D projects.

Completes research projects and

develops reports.

Maintains research project records to

enable quick access.

Specifications:

Relevant University degree / diploma.

Usually 2-5 years of laboratory

experience.


Typically reports to: R&D Manager or Laboratory Manager




April 2015

91


4.10 JOB FAMILY: HIGH-TECH - MANAGEMENT (HMGT)

HMGT 1. TECHNICAL DIRECTOR

Alternative Titles: Technical Services Manager, Technical Support & Development Manager

Duties:

Bares the overall responsibility for the

successful development and

implementation of company’s solutions

or services.

Monitors and directs all customer service

activities and support contracts to meet

company goals.

Has the overall responsibility of the

recruitment, training and development of

his subordinates and the department’s

budget.

Liaises with pre-sales or sales teams for

the provision of best service to key

accounts.

Specifications:

University degree in Engineering, often

at postgraduate level.


experience.


Typically reports to: General Manager/Managing Director or Business Unit Director

Typically supervises: 3-7 Managers/ Supervisors and their staff




April 2015

92


4.11 JOB FAMILY: HIGH-TECH - MISC/TESTING (HTES)

HTES 1. QUALITY ASSURANCE SPECIALIST

Duties:

Designs, develops and controls the

necessary procedures for all projects in a

specific area of business.

Evaluates current quality assurance

standards and proposes refinements in

quality assurance procedures.

Develops, proposes and co-ordinates the

implementation of quality inspection

programs.

Makes recommendations to project

managers or department heads

concerning issues of quality.

Specifications:

University Degree at postgraduate level.



Typically reports to: Technical Director or Business Unit Director or Project Manager

HTES 2. TEST ENGINEER

Alternative Title: Tester

Duties:

Tests the software produced by the

developers and/or consultant based on

the specifications and test plans.

May be involved in the preparation of the

test plans (based on the requirements and

specifications).

Logs test results and prepares test

reports.

May be involved in the training of client

representatives.

Specifications:

University or TEI Degree in Engineering.



Typically reports to: Project Manager or Technical Director




April 2015

93


4.12 JOB FAMILY: HIGH-TECH–INFORMATION SYSTEMS SECURITY (HIFS)

HIFS 1. INFORMATION SYSTEMS SECURITY MANAGER

Duties:

Evaluates the IS Security to be consistent with

the company’s policies and technical standards.

Directs the development of security standards,

procedures, and guidelines for multiple

platforms and diverse systems environments

(e.g. corporate, distributed, client server

systems and e-applications).

Drives and implements activities for

compliance with market and industry

standards.

Investigates corrective actions for information

security incidents and leads the improvement,

design and implementation of security

solutions.

Specifications:

University degree in Computer

Science, often at a postgraduate

level and extensive training.


the field.

Fluency in English.

Typically reports to: Technical Director or IT Director

Typically supervises: 1-2 Specialists

HIFS 2. INFORMATION SYSTEMS SECURITY SPECIALIST

Duties:

Participates in analysis and design of

actions regarding information security

incidents.

Monitors security standards about

policies, procedures and applications.

Assists in improvement of current

security through proposals.

Specifications:

University degree.



Typically reports to: Information Systems Security Manager or IT Manager




April 2015

94


4.13 JOB FAMILY: HIGH-TECH - ANALYSIS / BUSINESS SUPPORT (HANA)

HANA 1. PROJECT MANAGER

Duties:

Plans, co-ordinates and controls the

project tasks and people involved, in order

to ensure the timely and effective

completion of the project, within the

budgeted time and financial or other

resources.

Supervises all project activities to ensure

that everything runs according to plan and

identifies potential risks and takes action

for their mitigation.

Acts as the official communication link

between the company and the client for

the whole duration of the project ensuring

satisfaction of the clients' business

requirements.

Specifications:


at postgraduate level and extensive



experience.


Typically reports to: General Manager/Managing Director, Business Unit Director or

Technical Director

Typically supervises: Developers, Testers, Analysts or Project Coordinators

HANA 2. BUSINESS ANALYST

Duties:

Possess in depth knowledge of client’s

business.

Analyses the needs for the specific project

and gathers the project requirements.

Communicates extensively with the client

and the development team, acting as a

liaison.

Specifications:

University Degree.


experience


Typically reports to: Technical Director, Business Unit Director or Project Manager




April 2015

95


HANA 3. SOLUTION ARCHITECT

Duties:

Responsible for the overall system

design, determines the architecture of the

IT systems.

Designs custom solutions taking into

account the recent technological

developments and the client

requirements.

Responsible for the compilation of

functional and technical specifications

(based on clients business requirements).

Is recognized as an expert/specialist.

Specifications:

University Degree at postgraduate level.







April 2015

96


4.14 JOB FAMILY: HIGH-TECH - DEVELOPMENT (HDEV)

HDEV 1. SOFTWARE ARCHITECT/ANALYST

Duties:

Consults on the design of important projects or

services by determining the structure and the

algorithm of the code.

Understands complex internal business

processes and functions.

Proposes and supervises the improvement of

existing software applications.

Demonstrates strong knowledge of software

development technologies, tools and

methodologies.

May lead a team of software developers

Specifications:

University Degree.


experience.



HDEV 2. SENIOR SOFTWARE DEVELOPER

Alternative Titles: Senior Software Engineer

Duties:

Develops software based on the technical

specifications and design provided by the

analysts.

Creates links to different IT Systems/ platforms.

May supervise the preparation of technical

documents describing installation and operation

procedures.

May supervise a team of

developers/programmers.

Acts as a specialist and resolves technical issues

and software complex problems.

Specifications:




experience



Typically supervises: Software Developers




April 2015

97


HDEV 4. WEB DEVELOPER

Alternative Title: Web Engineer

Duties:

Specializes in the development of

websites and the design of application

solutions using complex and leading

edge solutions.

Creates web interfaces to new or existing

databases

Would master a range languages (HTML,

Java, ActiveX, VRML) and

platforms/environments (Silverstream,

Coldfusion, ASP, BEA WebLogic).

Consults with clients and other project

team members to design and build web

sites.

Troubleshoots, debugs and implements

software code.

Specifications:

University degree in Software

Engineering or Higher education

certificate and on-the-job training in Web

development technologies.



Typically reports to: Senior Software Developer or Project Manager

HDEV 3. SOFTWARE DEVELOPER

Alternative Titles: Software Engineer

Duties:

Develops software based on the technical

specifications and design provided by the

analysts.

Creates links to different IT Systems/

platforms.

May be involved in the preparation of

technical documents describing installation

and operation procedures.

May participate in the testing process.

Specifications:

University degree.

Usually 2-4 years of programming

experience.


Typically reports to: Project Manager or Senior Software Developer




April 2015

98


4.15 JOB FAMILY: HIGH-TECH - DESIGN & ENGINEERING (HDES)

HDES 1. HARDWARE DESIGN ENGINEER

Duties:

Understands client’s needs and business

requirements and designs appropriate

solutions.

Responsible for the hardware product

design, development and modification of

electronic and hardware systems.

Responsible for the deployment and set-

up of hardware systems

Resolves complex problems related to

the hardware.

Specifications:

University degree in Software

Engineering or Higher education

certificate and on-the-job training in Web

development technologies.




HDES 2. NETWORK ENGINEER

Duties:

Understands client’s or in-house needs,

business requirements and designs appropriate

solutions for networks (servers, switches,

related software etc).

Responsible for all aspects (software and

hardware) of network systems.

Designs, implements and deploys network

architectures (LAN and WAN) using multiple

topologies and connectivity technologies.

Resolves complex problems related with the

networks

Specifications:

University degree in Engineering or

Higher education certificate and on-

the-job training.


experience.






April 2015

99


HDES 3. SYSTEM ENGINEER

Duties:

Designs, installs, implements, maintains,

and troubleshoots complex operating

systems software and related applications

Provides technical consulting and

integration of applications into the

operating system environment.

Acts as an expert in operating systems

and software vendor products.

Understands business issues and is client

facing

Specifications:

AEI/TEI degree in Engineering and on-

the-job training.







April 2015

100


4.16 JOB FAMILY: HIGH-TECH - TECHNICAL SUPPORT & HELPDESK (HSUP)

HSUP 1. TECHNICAL SUPPORT MANAGER

Duties:

Responsible for the management of

Technical Support function. May be

responsible for a region or a product-line.

Manages resources and activities

concerned with post-sales technical

support.

Leads a team of Technical Support

Specialists/Systems Engineers.

Sets-up work procedures for the

Technical Support function.

Specifications:

University degree in Engineering



Typically reports to: Technical Director or Project Manager

HSUP 2. TECHNICAL SUPPORT ENGINEER

Alternative Title: Systems Engineer

Duties:

Provides technical support directly to clients

(internal and external).

Responsible for analysis, diagnosis and problem

solving

May solve queries over phone of 'fly and 'fix on

site within deadlines.

Works as part of a team and escalates complex

problems to more senior staff members.

May conduct consulting work concerning the

modification of delivered systems.

Specifications:

University degree in Engineering


experience.


Typically reports to: Technical Support Manager or Project Manager




April 2015

101


HSUP 3. FIELD ENGINEER

Alternative Title: Maintenance Engineer, Repair Technician

Duties:

Responsible for executing service

activity, including installation,

discontinuance, relocation, diagnosis,

emergency repair etc.

Minimizes equipment downtime, ensures

customer satisfaction

Develops good general knowledge of the

company’s products assigned to him.

Provides on-site maintenance,

troubleshooting and escalates more

complex issues to more senior staff

members.

Specifications:

Higher education certificate and on-the-

job training.



Typically reports to: Technical Support Manager or Project Manager

HSUP 4. HELP DESK SUPPORT REPRESENTATIVE

Alternative Title: User Support, Applications Support

Duties:

Provides technical support regarding

H/W systems and S/W applications to

end-users, either onsite or remotely.

Provides training to users and solves

simple technical problems.

Reports application bugs or inefficiencies

and escalates them to the development

team.

Specifications:

University degree or Computer Diploma

/ Certificate.



Typically reports to: Technical Support Manager




April 2015

102


4.17 JOB FAMILY: HIGH-TECH - ADMINISTRATION (HADM)

HADM 1. DATABASE ADMINISTRATOR

Duties:

Administers, maintains, develops and

implements policies and procedures

pertaining to database management,

security, maintenance and utilization.

Responsible for data integrity and

database performance and capacity

issues.

Implements data models and database

designs, data access and table

maintenance codes

Resolves replication and other distributed

data issues.

Specifications:


level, professional training and/or

certification.



Typically reports to: Technical Director or Project Manager or IT Manager

HADM 2. NETWORK ADMINISTRATOR

Duties:

Installs, configures and administers

LAN/WAN networks using multiple

topologies and connectivity technologies

Has very good knowledge of routing

technologies and network security

aspects

May also be involved in the

administration of basic database

administration issues.

Specifications:



certification.







April 2015

103


HADM 3. SYSTEM ADMINISTRATOR

Duties:

Responsible for the administration of

mailservers, fileservers, routers, switches,

ipphones, firewalls etc. and maintains the

ongoing reliability, performance and

support of the systems environment.

Monitors systems, responds to problems

and plans for

growth/expansion/integration and is

responsible for the in-depth systems

analysis.

Demonstrates solid troubleshooting skills

and understanding of local/wide area

networking, PC hardware and software.

Demonstrates understanding of host

systems and their functionality.

Specifications:



certification.







April 2015

104


4.18 JOB FAMILY: HIGH-TECH - CONSULTANCY (HCON)

HCON 1. SENIOR APPLICATIONS CONSULTANT

Alternative Title: Senior IT Consultant

Duties:

Communicates with the client and

analyses their needs.

Evaluates the existing systems/ platforms

and determines the changes need to be

applied in order to meet client

requirements.

May assist in the implementation of

changes to the existing

systems/platforms.

Acts as a specialist and resolves complex

technical issues in the post-sales phase.

Specifications:



Usually 4-6 years of programming or

consulting experience.



Typically supervises: Software Consultant

HCON 2. APPLICATIONS CONSULTANT

Alternative Title: IT Consultant

Duties:

Evaluates the existing systems/ platforms and

determines the changes need to be applied in

order to meet client requirements.

May communicate directly with the client in

order to understand their needs.

Implements changes to the existing

systems/platforms.

Resolves technical problems reported by the

project team and/or client. May address more

complex issues to the senior applications

consultants.

Specifications:

University degree.

Usually 2-4 years of programming

or consulting experience.






April 2015

105


4.19 JOB FAMILY: HIGH-TECH - SALES (HSLS)

HSLS 1. ACCOUNT MANAGER

Duties:

Develops relations and communicates

extensively with clients

Responsible for the maintenance and

augmentation of the existing clientele.

Responsible for the development,

implementation and monitoring of sales plans.

Possesses an extensive knowledge of the

company’s products and services

Negotiates contracts within authorization limits.

Specifications:

University degree.


experience


Typically reports to: Direct Sales Manager or Indirect Sales Manager

HSLS 2. PRE-SALES ENGINEER

Alternative Title: Technical Account Manager

Duties:

Handles all technical aspects during the

pre-sales phase.

Communicates with technical personnel

of the client in order to better identify

client’s requirements.

Identifies the solution that will be

provided to the client and estimates

resources required for the completion of

the project (sizing).

Writes the technical parts of the

proposals submitted to the clients.

Specifications:

University degree in Engineering.



Typically reports to: Pre-Sales Manager




April 2015

106


HSLS 3. CHANNEL MANAGER

Duties:

Responsible for promoting company products

and services through resellers/channels.

Develops and implements sales strategies

with partner channels in order to maximize

revenue and meet sales goals.

Represents the company in all activities

associated with reseller/channel support.

Continuously trains and supports subsidiaries

in order to achieve the effective promotion of

company’s solutions and products.

Notifying the subsidiary about new products-

technology, company's policies and strategy

for further market development

Specifications:

University degree.


experience


Typically reports to: Sales Director

HSLS 4. INDIRECT SALES MANAGER

Duties:

Responsible for sales of products/solutions to

recognized major dealer networks.

Negotiates terms and contracts with dealers

within authorization limits.

Responsible for the sales performed through

dealers (coordinates visits to the shops etc.).

Responsible for the handling of all complaints

of the dealers in order to ensure their

satisfaction.

Specifications:

University degree.


experience



Typically supervises: 2-4 Account Managers




April 2015

107


HSLS 5. SALES DIRECTOR

Duties:


company’s sales policy and objectives in terms

of growth and profitability, with the optimum

utilization of all available resources.

Contributes to the formulation of the

company’s strategic plans and policies, directs

and controls all sales and channel activities and

deploys trade marketing and sales budgets to

achieve agreed sales targets with maximum

cost effectiveness.

Maintains an efficient and effective sales and

channel organization through appropriate

staffing, training motivation and development.

Specifications:

University degree, often at



Usually 12-16 years of sales

experience, 7 of which at a

managerial level.

Fluency in English.



HSLS 6. SENIOR ACCOUNT MANAGER

Duties:

Responsible for the maintenance and

augmentation of the existing clientele.

Develops relations and communicates with

existing and new clients, mainly with high

level managers.

Assists in execution of sales strategy.

Negotiates contracts within authorization

limits.

Specifications:

University degree.


experience


Typically reports to: Direct Sales Manager or Indirect Sales Manager




April 2015

108


HSLS 7. DIRECT SALES MANAGER

Duties:

Manages B2B sales of products/solutions to

recognized major clients.

Supervises and motivates staff to increase

business.

Develops selling strategies for different

business sector accounts and identifies

prospective customers through networking.

Negotiates terms and contracts with major

clients within authoritative limits.

Specifications:

University degree.


experience.



Typically supervises: 2-6 Senior Account and Account Manager

HSLS 8. PRE SALES MANAGER

Duties:

Manages the design of solutions that are

technically able to meet potential clients’

needs.

Establishes and maintains good business

relationships with existing and potential

clientele.

Identifies new product features and additional

sales opportunities.

Designs business and technical proposals and

delivers respective presentations.

Keeps abreast of all development in

technology and ensures best quality of

solutions provided to clients.

Specifications:

University degree.


experience.



Typically supervises: 1-5 Pre Sales Engineers




April 2015

109


4.20 JOB FAMILY: HIGH-TECH - TELCOMMUNICATIONS / NETWORK PLANNING & DESIGN (HTND)

HTND 1. NETWORK ENGINEERING DIRECTOR

Alternative Title: Network Planning Director

Duties:

Responsible for strategic long-term

planning, to ensure network capacity can

support new voice, data or transport product

revenue based on sales forecast, engineering

network upgrades and growth analysis.

In charge of the introduction of new

technologies and related process changes in

a controlled and phased manner.

Directs and controls the budgeting,

planning, designing and dimensioning of

Telecommunications Networks and Data

Processing Systems.

Explains complex technical issues clearly to

customers and colleagues, acting as the

technical expert on all aspects of networks

(SDH, LAN etc.).

Specifications:

University degree in Electronic Engineering,

often at postgraduate level and extensive



Fluency in English.





April 2015

110


HTND 2. NETWORK ENGINEERING MANAGER

Duties:

Evaluates new telecom products and solutions,

based on internal requirements, and monitors cost

effectiveness and negotiates contracts with vendors.

Performs and interprets complex engineering,

design requirements and/or economic data analyses

for large and/or complex engineering projects.

Manages a group of Network Engineers in the

design and planning of the company’s network,

products/systems.

Recommends upgrading of appropriate systems and

designs enhancements to the network.

Manages network upgrades and projects that impact

the requirements of the transmission network and

the company’s product and services portfolio.

Specifications:

University Degree in

Engineering, often at

postgraduate level.


experience, at least 3 of which

in Telecom management.

Very good knowledge of

English.

Typically reports to: Network Engineering Director

Typically supervises: 8-10 Engineers

HTND 3. IP/VoIP NETWORK ENGINEER

Duties:

Responsible for the design and maintenance of

IP/VoIP switches

Has extensive knowledge of IP/VoIP technology

and protocols

Prepares equipment configuration, dimensioning

and pricing and tests the new deployed equipment

and services

Follows up on new technologies and services and

provides support for the Integration and deployment

of new infrastructures and data services

Specifications:

University or TEI Degree in

Engineering.

Usually 4-6 years of relative

experience.

Very good knowledge of

English.

Typically reports to: Network Engineering Manager





April 2015

111


4.21 JOB FAMILY: HIGH-TECH - TELECOMMUNICATIONS / NETWORK OPERATIONS (HTNO)

HTNO 1. OPERATIONS DIRECTOR

Duties:

Plans and directs all aspects of an

organization’s network policies, objectives

and initiatives.

Oversees policies and procedures for

operational processes in order to ensure

optimization and compliance with

established standards and regulations.

May work closely with several functional

areas in an organization to ensure that the

network is operating according to clients

expectations.

Specifications:

University degree in Electronic

Engineering, often at postgraduate level




Fluency in English.


Typically supervises: 3-5 Managers

HTNO 2. VALUE ADDED SERVICES MANAGER

Duties:

Provides technical solutions, builds and

develops innovative, high revenue

generating products.

Ensures that the necessary requirements are

provided in order that the products

developed are in compliance with customer

needs.

Specifications:

University degree in Communication

Engineering, often at a postgraduate

level.

Usually 6-8 years of experience, in the

same field.


Typically reports to: Operations Director





April 2015

112


HTNO 3. NETWORK DEPLOYMENT MANAGER

Duties:

Ensures the best use of the organization’s

network resources by defining and

planning the organization’s network

system goals.

Determines need for new products and

systems based on budget, client needs and

improvements in technology.

Oversees policies and procedures for

operational processes in order to ensure

optimization and compliance with

established standards and regulations.

Works closely with several functional areas

in the organization to ensure that the

network is meeting clients’ expectations

Specifications:

University degree in Electronic

Engineering.


same field.



Typically supervises: 3-5 Technicians

HTNO 4. SITE ACQUISITION MANAGER

Duties:

Directs and oversees land/building

acquisitions, leasing, and site locations

required for telecommunication

installations.

Ensures that assignment and scheduling of

work follows timeline providing site

acquisition schedules, updates and reports

overall all site acquisition activities.

Evaluates current procedures and

recommends changes to improve the

efficiency of planning and scheduling of

site acquisition projects.

Specifications:


at postgraduate level, and extensive



real estate field.



Typically supervises: 2-3 Supervisors




April 2015

113


HTNO 5. FIELD MAINTENANCE MANAGER

Duties:

Oversees the installation, maintenance,

testing, troubleshooting, and repairing of

switches, cables and other

telecommunications equipment in the field

to ensure optimum network usage and

quality.

Ensures the timely completion of regular

maintenance and any irregular repair where

required.

Specifications:


at postgraduate level.





Typically supervises: 3-5 Supervisor Engineers

HTNO 6. TRANSMISSION MANAGER

Duties:

Manages daily activities of the

transmission service function for network

architecture and engineering.

Monitors and maintains quality levels for

the telecommunications network and

resolves problems with transmission

quality.

Specifications:


level and extensive professional

training.








April 2015

114


HTNO 7. CONSTRUCTION MANAGER

Duties:

Oversees all day-to-day operation of Civil

engineers.

Co-ordinates any company legal

requirements and co-ordinates the

acquisition of any relevant permissions.

Supervises work under construction to

ensure the required development

procedures are correctly implemented.

Supervises design, adaptation and

construction project plan to ensure quality

installation.

Specifications:

University degree in Civil Engineering,

often at postgraduate level, and

extensive professional training.





Typically supervises: 2-5 Supervisors