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TRISTAN FRIEND Toyota Motor Sales Career Portfolio

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As an individual who can balance both a career in Toyota Motor Sales

and the US Army Reserves, with proven experience in the fields of

managerial logistics, automotive finance, marketing and customer

service, my experiences and talents will greatly benefit any

organization seeking a creative and team orientated individual.

Cell: 949.394.5493

Work: 310.468.8423

Email: tristan.friend@toyota.com

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Table of Contents

INTRODUCTION ................................................................................................................... 3

RESUME ............................................................................................................................ 4

PROJECT INTRODUCTION ..................................................................................................... 5

TFS MT OVERVIEW ............................................................................................................. 6

LFS SIMPLE INTEREST BROCHURE .......................................................................................... 7

INSIGNIA AWARDS ANALYSIS ............................................................................................... 8

TRAVEL STATISTICS ANALYSIS ................................................................................................. 9

CLOSING ......................................................................................................................... 10

TRISTAN FRIEND Toyota Motor Sales Career Portfolio

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#TRD #goodlookingcar #4runner

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I grew up in Southern California and received my undergrad in Interpersonal

and Organizational Communication from California State University Long

Beach in 2011. I have always wanted to serve my country and I joined the

US Army Reserves as an Officer in 2012. The experiences and lessons I

learned in the military are traits that I carry over to TMS and beyond.

Outside of Toyota and military life, you can find me surfing, fishing or hunting.

Creating new memories and connections with people through the outdoors

is what really motivates me in my life. #workhardplayhard #outdoorsrule

#armyhooah #motivated #dedication

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#firstcarwasatoyota #solara

#surfsup #beachlife #professional #creative #fishingtrip #ahi #tunatime

#armystrong #LT #hooah #toyotabonding #cliffjumping

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+ Resume

WORK EXPERIENCE

Management Trainee – Toyota Motor Sales – Torrance, California – 2015 to present

Toyota Financial Services Rotation

Provide managers with analytical reports, regarding budget analysis, forecasts, and performance metrics

Cross-train in the Insurance Products, Finance Products and Marketing Departments, often simultaneously managing

multiple projects in each department

Directly impacted the proposed increase of funds allocated for FY17 budget, by creating a forecast of business travel

trends and a comparative analysis tool of the FY16 and FY17 budget

Successfully helped the Management Trainee (MT) program by creating a TFS overview packet that will provide future

MTs a general understanding of TFS products and business models

Led project designs for the TFS Marketing Department by effectively communicating ideas and themes to the design

team

Lexus Call Center Representative

Offered support and guidance to Lexus Customers in the Lexus Customer Satisfaction Department

Managed Customer requests for outside of warranty assistance as a Case Manager for the San Diego Area

Proficient in vehicle knowledge, vehicle technology and apps

First Lieutenant – United States Army Reserves – 478th Transportation Company– Oceanside, California – 2012 to present

Executive Officer

Currently acting as the second in command and oversee the daily operations of a company of 170+ enlisted Soldiers

and two junior Officers

Platoon Leader

Counseled and rated seven Non Commissioned Officers and 25 junior enlisted Soldiers from 2012 to 2015

Successfully managed Platoon water distribution operations, without incident and oversaw the maintenance of

equipment totaling over $2,000,000.00

Commanded and completed the first successful Transition of Authority in water ops at Quartermaster Exercise 2014

and managed the distribution of 500,000+ gallons of mission essential fresh water

Ocean Lifeguard - Long Beach Fire Department: Marine Safety Division – Long Beach, California – 2006 to 2015

Managed Lifeguard Headquarters’ hourly personnel and daily operations as the head lifeguard for 2012

Able to stay calm and collected in a stressful work environment by providing superior rescue and medical services to

the general public, which were often life or death scenarios

EDUCATION

Bachelor of Arts in Interpersonal and Organizational Communication - May 2011

California State University Long Beach – Long Beach, California

Quartermaster Basic Officer Leaders Course – April 2014

Army Logistics University – Fort Lee, Virginia

ADDITIONAL EXPERIENCE

Community Service Volunteer – La Habra, California - 2011 to 2012

Volunteered, monitored and mentored children at an after school program in the City of La Mirada

President, Vice President and Philanthropy Chairman– Kappa Sigma Fraternity – Long Beach, California - 2009 to 2011

Provided leadership and council to a national organization, which consisted locally of 100+ individuals and grossed

over $100,000.00 a year

Raised the chapter’s service hours and money donated to philanthropies to the number one spot, out of all the other

Kappa Sigma chapters in the nation, for the 2010-2011 academic school year

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+ Projects

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While managing a career in both Toyota and the US Army Reserves, I

continue to progress a dynamic skill set that will greatly benefit any

organization who is seeking an organized and creative individual. I

am a firm believer that one can shine through his or her work. The

following work samples are a few key projects that I have managed

and created during my rotations within Toyota. All the examples are

not a complete representation of all that I have to offer but represent

a sample of projects that highlight key skills. The skills that are

showcased, highlight Excel, teamwork, presentation and analytical

abilities. #workinghard #skills #competencies

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+ TFS MT Overview

Situation/Task: Management Trainees (MT) were receiving very little

to no information regarding Toyota Financial Services’ (TFS)

products and business models. During my rotation through the

Lexus Call Center, I found that customers would call in asking

about TFS products. My class as a whole would not know how to

respond or would regretfully offer incorrect information. Something

needed to fill in the gap of information in order to alleviate the

confusion. ? ?

?

Results: The informative document was forwarded to my current MT class and the Jan 2016 MT Class. The

document was received extremely well. MTs claimed the document was extremely beneficial and helpful,

especially those in the Call Center Rotations. This document will directly help increase customer satisfaction

levels by alleviating misinformation. The document was also adopted by the TFS GMA (Graduate Management

Associate) Program and is currently informing new GMAs within TFS.

Action: I created a four-page document in Microsoft Publisher that explained TFS business models and products.

The document was intended to be tailored to newly hired MTs but can also be easily substituted for any other new

hire seeking information on TFS.

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+ LFS Simple Interest Brochure

Situation/Task: TFS/LFS marketing material can often

go without updates for many years and can

sometimes become irrelevant to current market

conditions. These assets are what the customer relies

on to make an informed decision when purchasing a

financial product. The LFS Simple Interest Brochure

had not been updated in close to a decade and was

in need of updated verbiage, design and simple

interest calculations.

Action: I created a new and improved LFS brochure

that explains simple interest. The brochure was

rewritten by myself and a new look was added

through collaboration with the design team. I used

excel to create a new amortization chart and the

calculations were updated to reflect current Lexus

prices and market conditions.

Results: Through teamwork with the designer, the

brochure was completed and is now nationally

available to be distributed to the dealerships. The new

brochure is both more aesthetically pleasing and

offers customers examples that reflect current market

conditions and Lexus prices.

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+ Insignia Award Analysis

Situation/Task: Each year TFS awards dealers with the

Insignia Award, which recognizes dealers for superior

performance in selling TFS products. Some managers in

Marketing were concerned that some dealers were

giving away Toyota Auto Care (TAC) with a purchase of

a used vehicle. If a dealer was giving away TAC with

used vehicles, their total insurance volume would be

inflated and give them an unfair advantage to the

contest. I asked to review the standings and needed to

be prepared to present to the management team.

Action: I analyzed a data set of

the 2015 Insignia Award standings

to determine if the giveaway of

TAC products on used vehicle

sales has any correlation with

having an unfair advantage in the

contest. I created a new excel

spreadsheet and formulated a

page layout which listed the top

40 dealers in the contest and their

TAC sales.

Results: Through my descriptive

analysis and problem solving, I

was able to hypothesize that

certain dealers were receiving an

unfair advantage in the Insignia

Award contest. My findings will be

presented to the management

team in the TFS Marketing and

Brand department.

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+ Travel Statistics Analysis

Situation/Task: TFS Marketing and Brand product budget

target has not increased in the last several years. A

majority of the budget is consumed by dealer

incentives and prizes, which consist of extravagant trips

to exotic locations. The bottom line is travel is expensive.

The Marketing and Brand Department needed an

executive summary showcasing how travel cost have

increased in the last decade in order to justify an

increase in budget to cover the costs of dealer

incentive trips.

Action: Through researching travel

trends through various travel

organizations, I was able to show

the correlation between lower fuel

price and rising ticket costs. My

descriptive analysis also covered

the dramatic world-wide increase in

hotel prices.

Results: My analysis was presented

to corporate managers and VPs.

While the budget was regretfully not

increased, my efforts were not

unnoticed and the management

team commended me on the

quality of work that was presented.

A key take away from this project

was all efforts may not end in

success but one must look at the

experience and skills honed while

working on a project.

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+ Closing

Thank you for your time and if you have any questions about my qualifications or background

please feel free to contact me. Thank you and I look forward to hearing back from your

organization’s recruitment team!

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#teamlife #volunteer #TFSthanksteachers

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