genève aéroport cuts wait times by half _ blip systems
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7/26/2019 Genève Aéroport Cuts Wait Times by Half _ Blip Systems
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6/17/2016 Genève Aéroport Cuts Wait Times by Half : Blip Systems
http://blipsystems.com/geneve-aeroport-cuts-wait-times-by-half/
With the help of Bluetooth/Wi-Fi sensors and best practice security
checkpoint planning, Genève Aéroport (GVA) has been able to reduce
waiting times by half, and increase satisfactory performance days more
than 耂ve times.
Genève Aéroport (GVA), which is the 2nd busiest airport in Switzerland, has taken the
passenger experience and operational eciency to higher levels. By end of 2014, GVA
improved the existing security checkpoint layout and process and increased the
number of sta to cater for the increasing number of passengers. With these
measures, GVA has been able to reduce the average waiting time at security by 51%
from an average of 7 minutes to 3.5 minutes. In addition, the airport has increased the
number of days with satisfactory performance more than 耂ve times (from 54 days in
2014 to 297 days in 2015).
Equally, in 2014 a strategic decision was taken to optimize the planning and
performance evaluation of the security checkpoints at GVA. The airport adopted a
combined solution from Denmark-based BLIP Systems and Copenhagen Optimization
(C-OPT), to optimize the utilization of the resources and create operational and
managerial visibility with the help of real-time measurements and advanced data
intelligence.
The work of C-OPT includes passenger forecasts converted into a lane opening plan
securing the waiting time SLA as well as sta demand plans. The BlipTrack solution and
the C-OPT Security Performance Evaluation Tool, also known as SPET, allows GVA to
evaluate the performance of the checkpoints on a daily basis.
The combined solution measures and analyses all the key factors for queue
development, such as real-time queue and dwell time measurements, using BlipTrack
Bluetooth/Wi-Fi sensors, passenger forecasts vs actual, how actual opening of lanes
Genève Aéroport Cuts Wait Times by Half
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complies with the plan and production per
lane. The insights enable the airport to
evaluate why the queue evolved like it did
and to analyze where to focus on
improvements.
With this information, the airport is todayable to quickly pinpoint the drivers of poor
performance, such as inaccurate
forecasting or the lack of sta. It has
enabled GVA to better plan stang
patterns and response promptly and
eectively to irregular operations and disruptions, preventing bottlenecks.
The improvements have enabled GVA to set new ambitious standards of service.
Today the airport aims for 85% of all passengers experiencing less than seven
minutes of waiting time in the security process and that no passengers are
allowed to wait more than 20 minutes.
“The security planning organization has
been taken to new levels with accurate
and trusted plans. This has allowed us to
plan for the days ahead, but also to make
unique daily plans for a whole year inadvance. This has signi耂cantly increased
the quality of the budgeting and capacity
planning.” says Ruben Jimenez, Head of
Security at Genève Aéroport.
“BlipTrack and C-OPT have provided us with powerful tools which have allowed us to
gain a good understanding of the security check-point dynamics. In combination with
the operational experience of our security sta, we work in a more and more proactive
way. And most importantly our customers bene耂t directly by getting better service. We
are looking forward to have BLIP Systems and C-OPT by our side on our way forward.”
says Anita Filli, Project Manager Land-side Operations.
“We value the long-term cooperation with Genève Aéroport and their professional and
innovative approach in using data to ensure ecient operations and passenger
satisfaction. It has been a privilege to work with such dedicated people, from the 耂rst
BlipTrack installations at Central Security to now include several other airport
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processes, and from being used solely for measurements to also include prediction.
We look forward to be a part of Genève Aéroport ´s ongoing plan in becoming one of
Europe's most progressive and service-minded airports,” says Kim Hermansen,
Engineer at BLIP Systems.
BlipTrack is successfully employed in optimization eorts in more than 25 international
airports, including Schiphol Airport in Amsterdam, JFK Airport in New York, TorontoPearson, Dubai, El-Prat Airport in Barcelona, Dulles Airport in Washington,
Copenhagen, Oslo, Malpensa and Linate Airports in Milano, Manchester,
Brussels, Dublin, San Diego, Helsinki, Auckland, Berlin, Montreal, Genève, Birmingham,
Bristol, Cincinnati, Brussels South Charleroi, Keavik, Billund and Aalborg. The solution
is also implemented in road trac in Switzerland, New Zealand, USA, UK, Denmark,
Sweden, Norway, Canada and Ireland. In recent years, the solution has also been rolled
out in ports in Denmark and UK, train stations in Holland, ski resorts in USA,
amusement parks, and at events all over the world.
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BlipTrack Indoor Sensor
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BlipTrack Queue Measurement
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