george mason university assessing technology support: using portfolios to set goals and measure...
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George MasonUniversity
Assessing Technology Support: Using Portfolios
to Set Goals and Measure Progress
Assessing Technology Support: Using Portfolios
to Set Goals and Measure Progress
Anne Agee, Star Muir, Walt SevonInformation Technology Unit
George Mason UniversityMARC Presentation, December 3, 2001
Copyright Anne Agee, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared fornon-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given thatthe copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
George MasonUniversity
Overview of DoITOverview of DoIT
Division of Instructional and Technology Support Services
7 Departments– Classroom Technologies– Client Services (Support Center/Telecom)– GMU-TV– Instructional Resource Center– STAR Center– LAN/Desktop Support– Mason Media Lab
George MasonUniversity
Overview of Portfolio AssessmentOverview of Portfolio Assessment
Annual Process: Portfolios due June 30 Guidelines
– Collaborative project in the department– Content: mission, strategies, performance
data, improvement efforts, significant accomplishments, goals
– Evidence: service reports, usage stats, policy statements, support materials, written comments from clients, evaluation reports
– Public sharing: administration, staff and clients
George MasonUniversity
Conclusion: Benefits of PortfoliosConclusion: Benefits of Portfolios
Engagement of departments Insight into department performance Culture of assessment Relation to personal evaluations Visibility to administration and clients
George MasonUniversity
Additional InformationAdditional Information
Anne Agee ([email protected])
Star Muir ([email protected])
Walt Sevon ([email protected])
Portfolio Guidelines:
http://www.doiiit.gmu.edu/staff/assessment.htm