get off to a good start with action mapping
TRANSCRIPT
GET OFF TO
A GOOD
START WITH
ACTION MAPPING
1. Why use it, how to use it
2. How I used it at Lloyds
Norman Lamont
BEHAVIOUR CHANGE
Not education
WHY? FactfactfactfactfactitisessentialthatyoufactfactfactclipartlistofbulletpointslistofbulletpointsfactSTUPIDQUESTIONfactfactitisabsolutelycrucialalthatyoufactfactfactfactclickonalltheseheadingstoreadmorefactfactrecapclipart
itisessentialthatyoufactfactfactclipartlistofbulletpointslistofbulletpointsclipartfactSTUPIDQUESTIONfactfactitisabsolutelycrucialalthatyoufactfactfactfactclickonalltheseheadingstoreadmorefactfactrecap
QUIZ
Page 23 of 89
WHY? It’s their heads, Jack.
We gotta get this content into them!
save
Cathy MooreACTION MAPPING the
WORLDfrom b o r i n g
elearning
Your task:
H&S for line managers
Open it?
STAGE 1
What’s the aim?
What’s the aim? Line managers know their duty of care?
Line managers can state their duty of care?
Line managers can carry out their duty of care?
What’s the aim? Reduction in accidents?
Reduction in claims?
We measure those already!
STAGE 1Business outcomes
‘Accidents and claims will decrease by 10% during 2015 as line managers carry out their specific duties in relation to health and safety’
-‘Accidents and claims will decrease by 10% as
line managers carry out their specific duties in
relation to health and safety’
- success in enforcement audits & RAG audits as …
STAGE 1: measurable business outcomes
What is the content?
What do we tell them?
What are the learning objectives?
What is in the assessment?
STAGE 2
-Reduction in accidents
- reduction in claims
- success in enforcement audits & RAG audits
What do line managers actually do at work that contributes to this?
... that we can observe?
STAGE 2: actions in the workplace
-Reduction in accidents
- reduction in claims
- success in enforcement audits & RAG audits
LMs report accidentsand near-misses
LMs model the correct attitudesto health and safety and document the risks in their workplace
LMs communicate H&S updates toteams
LMs understand own duty of careLMs carry out workplace inspections
often enough, well enough
-Reduction in accidents
- reduction in claims
- success in enforcement audits & RAG audits
ACTIONS
LMs report accidents;
ACTIONS
LMs carry out workplace inspectionsoften enough, well enough;
ACTIONS
LMs document their workplace inspections and take actions to
resolve issues raised
ACTIONS
LMs model the correct attitudesto health and safety and can document
the risks in their workplace
ACTIONS
LMs communicate H&S updates toteams
STAGE 2: workplace actions
STAGE 2Actions people take to meet the business goal
Open it?
Are they doing it? Why not?
STAGE 3
LMs are not reporting accidents and near misses
KNOWLEDGEThey don’t know ….
SKILLThey know but aren’t able to …
MOTIVATIONThey don’t want to …
ENVIRONMENTThe structure /environment/system makes it difficult or rewards bad behaviour
blog.cathy-moore.com
STAGE 3Identify how far training can help with each action – is it a training problem?
What content to include?
Learning objectives?
Final test?
X
PRACTICE ACTIVITIES
STAGE 4
ACTIONS
LMs report accidents and near-misses
ACTIONS
LMs document their workplace inspections and take actions to
resolve issues raised
ACTIONS
LMs model the correct attitudesto health and safety and can document
the risks in their workplace
PRACTICEScenario: workplace
& identify risks;
PRACTICESelection Q: after an eventlocal authority investigates;What must LM have ready?
PRACTICEScenario: after accident
what do you report?What have you learned?
What to change
PRACTICEScenario: after inspection
what have you learned?What to change
STAGE 4Design practice activities
Just enough information for the practice activities
STAGE 5
ACTIONS
LMs report accidents and near-misses
ACTIONS
LMs document their workplace inspections and take actions to
resolve issues raised
ACTIONS
LMs model the correct attitudesto health and safety and can document
the risks in their workplace
PRACTICEScenario: workplace
& identify risks;
PRACTICESelection Q: after an eventlocal authority investigates;What must LM have ready?
PRACTICEScenario: after accidentwhat have you learned?
What to change
PRACTICEScenario: after inspection
what have you learned?What to change
Post-accidentchecklist
Planner – how to carry out
assessment;
checklistHow to report
inspection;Template;
How to requestrepairs,
equipment
STAGE 5Create enough content to enable learners to complete practice activities, but make it something they can use afterwards
ACTION MAPPING
1. Define business measures
2. List actions in the workplace
3. Be sure it’s a learning need – what’s the problem?
4. Design practice activities
5. Create or curate enough content for the practice activities
Our job is not to create content but to create an experience.
tell tell
Practicescenario
tell tell
Practicescenario
Practicescenario
Practicescenario
tell tell
COURSE STRUCTURE
OR
summary
FIND FIND
CASE STUDY
PROJECTTEAMS
SUPPLIERS
MUGGINS
APPLICATION
Audience:
ACTIONS
PRACTICE
INFO
What’s the performance problem?
KNOWLEDGEThey don’t know ….
SKILLThey aren’t able to …
MOTIVATIONThey don’t want to …
ENVIRONMENTThe structure /environment stopsthem…
Performance problem analysis
What’s the cost of doing nothing?
5 moments of need (Bob Mosher)
I’m learning for the first time
I want to learn more
I’m trying to remember or apply what I learned
Things have changed since I learned
I’m doing what I learned but it’s going wrong
1.
2.
3.
4.
5.
Above the line
Below the line
These are long term needs. We
should be planning for them
ACTIONSColleagues credibly discuss with customer
the possible needs for theirbusiness
PRACTICEgiven known SME customer
choose questionsto ask
PRACTICEgiven known SME customer
articulate the customerneeds
INFO4 stages of businesslife cycle high level
INFOtypical customer
needs at each stagehigh level
INFOquestions to ask
FIND
KNOW
WHAT THEY SAID
Antidote to ‘They need to know ... ‘
Didn’t take hours
Structure to thought process > precision
Good for new designers
Easy to learn and transfer to other situations
Get away from existing training – rethink
What we want colleague to do; get free of theory
‘The fact that an action map had been produced that could be brought to the session meant that a lot of the thinking we normally need to get the Subject Expert team doing had already been done. That is extremely useful as it saves a lot of time and makes the (startup) sessions more productive.’
PROJECTTEAMS
SUPPLIERS
Lessons learned
It is a transferable skill
A few didn’t get it: saw elearning only as pageturning
Sometimes suppliers ignored it or treated it as just another resource
It needs to be defended by the sponsor/SME
1h is not enough
Face to face is better
It’s nice when something works!
Easy to learn, easy to apply, makes sense
Aligned to business/organisation’s goals and measures
Material that reflects real work situations – seen as relevant
Not an information dump
Training when training’s the right thing, performance support when that’s the right thing
Use of existing resources wherever possible
Norman [email protected]
www.lighttouchlearning.com
@lighttouch
Cathy Mooreblog.cathy-moore.comelearningblueprint.com
Vintage photos from tackorama.net