getting on board new

GETTING ONBOARD

5

WELCOME ABOARD . . . . . . . . . . . . . . . . . . . . . . 9

JOINING THE BEST . . . . . . . . . . . . . . . . . . . . . . 10

ABOUT THIS BOOK . . . . . . . . . . . . . . . . . . . . . . 11

GENERAL EMPLOYMENT POLICY . . . . . . . . . . . . . . . . 12

PREPARING TO LEAVE HOME. . . . . . . . . . . . . . . . . . 13SHIP ASSIGNMENTS . . . . . . . . . . . . . . . . . . . . 13

EMPLOYMENT AGREEMENTS . . . . . . . . . . . . . . . . 13

DOCUMENTS YOU WILL NEED . . . . . . . . . . . . . . . 14

TRAVEL ARRANGEMENTS . . . . . . . . . . . . . . . . . . 16

APPEARANCE STANDARDS . . . . . . . . . . . . . . . . . . . 18UNIFORMS. . . . . . . . . . . . . . . . . . . . . . . . . 18

TAILORING . . . . . . . . . . . . . . . . . . . . . . . . 19

SHOES, SOCKS AND HOSIERY. . . . . . . . . . . . . . . . 20

TATTOOS, BRANDING AND PIERCING . . . . . . . . . . . . 20

JEWELRY . . . . . . . . . . . . . . . . . . . . . . . . . 20

GROOMING STANDARDS . . . . . . . . . . . . . . . . . . . . 22SHOWERING . . . . . . . . . . . . . . . . . . . . . . . . 22

ORAL HYGIENE. . . . . . . . . . . . . . . . . . . . . . . 22

HANDS AND FINGERNAILS . . . . . . . . . . . . . . . . . 22

BODY AND FACIAL HAIR . . . . . . . . . . . . . . . . . . 23

HAIR CARE AND STYLES . . . . . . . . . . . . . . . . . . 24

HAIR ACCESSORIES . . . . . . . . . . . . . . . . . . . . 24

COSMETICS . . . . . . . . . . . . . . . . . . . . . . . . 24

FRAGRANCES . . . . . . . . . . . . . . . . . . . . . . . 24

PACKING . . . . . . . . . . . . . . . . . . . . . . . . 25WHAT TO PACK . . . . . . . . . . . . . . . . . . . . . . 25

ARRIVING AT YOUR DESTINATION . . . . . . . . . . . . . . . 26CLEARING IMMIGRATION AND CUSTOMS . . . . . . . . . . 26

Contents

6

ABOUT YOUR JOB . . . . . . . . . . . . . . . . . . . . . . . 27WORKING HOURS AND SCHEDULES . . . . . . . . . . . . . 27

WORK . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

JOB RESPONSIBILITIES AND JOB DESCRIPTIONS . . . . . . 28

GETTING PAID . . . . . . . . . . . . . . . . . . . . . . . 28

BANKING . . . . . . . . . . . . . . . . . . . . . . . . . 29

SENDING MONEY HOME . . . . . . . . . . . . . . . . . . 29

KEEPING IN TOUCH . . . . . . . . . . . . . . . . . . . . . . 30MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

INTERNET CAFÉS. . . . . . . . . . . . . . . . . . . . . . 30

PHONE CALLS . . . . . . . . . . . . . . . . . . . . . . . 30

EMERGENCY PHONE CALLS . . . . . . . . . . . . . . . . . 30

PUBLIC AREAS . . . . . . . . . . . . . . . . . . . . . . . . 31GUEST AREAS . . . . . . . . . . . . . . . . . . . . . . . 31

RESTRICTED AREAS . . . . . . . . . . . . . . . . . . . . 31

ELEVATORS . . . . . . . . . . . . . . . . . . . . . . . . 31

RULES & REGULATIONS . . . . . . . . . . . . . . . . . . . . 33MASTER’S RULES & REGULATIONS . . . . . . . . . . . . . 33

CREW CONDUCT . . . . . . . . . . . . . . . . . . . . . . . 34STATEMENT OF FAIR TREATMENT. . . . . . . . . . . . . . 34

DISCRIMINATION FREE ENVIRONMENT . . . . . . . . . . . 34

VERBALLY ABUSIVE OR OFFENSIVE LANGUAGE . . . . . . . 36

INAPPROPRIATE OR ABUSIVE BEHAVIOR . . . . . . . . . . 36

UNSAFE BEHAVIOR. . . . . . . . . . . . . . . . . . . . . 36

ACCIDENT, INCIDENT AND CREW MEMBER

INJURY REPORTING . . . . . . . . . . . . . . . . . . . . 37

PROHIBITED ITEMS . . . . . . . . . . . . . . . . . . . . 38

SAFETY AND SECURITY . . . . . . . . . . . . . . . . . . . 39

ZERO TOLERANCE POLICY ON HARRASSMENT,

SEXUAL MISCONDUCT, CRIME AND ALCOHOL ABUSE. . . . . 39

INAPPROPRIATE GUEST INTERACTION . . . . . . . . . . . 40

ALCOHOL . . . . . . . . . . . . . . . . . . . . . . . . . 41

CONSEQUENCES . . . . . . . . . . . . . . . . . . . . . 45

7

KEY POLICIES . . . . . . . . . . . . . . . . . . . . . . . . . 46SAFETY POLICY . . . . . . . . . . . . . . . . . . . . . . 46

QUALITY POLICY . . . . . . . . . . . . . . . . . . . . . . 46

ENVIRONMENTAL POLICY- SAVE THE WAVES™ . . . . . . . 46

PERFORMANCE. . . . . . . . . . . . . . . . . . . . . . . 46

PROBATIONARY PERIOD . . . . . . . . . . . . . . . . . . 46

ILLNESS AND TARDINESS. . . . . . . . . . . . . . . . . . 47

PROGRESSIVE DISCIPLINE . . . . . . . . . . . . . . . . . 48

MASTER’S HEARING . . . . . . . . . . . . . . . . . . . . 48

SHIP ADDRESSES . . . . . . . . . . . . . . . . . . . . . . . 49

ACKNOWLEDGEMENT . . . . . . . . . . . . . . . . . . . . . 52

9

Welcome to Royal Caribbean Cruises, Ltd.! Whether you are joining Royal

Caribbean International, Azamara Cruises or Celebrity Cruises, you are joining

“As a global enterprise and as a leader in our industry, we recognize

end, we are committed to practices and policies that encourage

Richard Fain,

10

Joining the Best

in the world! When you join our Company you are joining world-class cruise

guests.

Best regards,

Maria Del Busto

and Vice President

11

About this Book…

This Getting Onboard guide is designed to assist you in your preparation

Right to Change Policy

12

General Employment Policy

Employment with Royal Caribbean International, Azamara Cruises and

the Company may pay traveling expenses,

Nothing in this guide is intended to, or should be interpreted to change

Azamara Cruises and Celebrity Cruises.

13

Preparing to Leave Home

Ship Assignments

Employment Agreements

the ship. This agreement will be based according to your position assignment

employment are outlined in your Employment Agreement. This agreement will

14


Documents You Will Need

Letter of Employment or Letter of Guarantee

A Human Resources Representative

or your Hiring Partner will issue you

a Letter of Employment (LOE) or

Letter of Guarantee (LOG) once a ship

assignment is made. This is a very

important document. It is a good idea

to keep it secure at all times!

PassportA passport valid for at least one

year from the date of employment is

required for all shipboard employees.

You will not be allowed to join the ship

if your passport is not valid for at least

a year.

Seaman’s BookA Seaman’s Book valid for at least

one year from the date of employment,

when applicable, may be used in

conjunction with a valid passport.

Your Hiring Partner Scheduler or HR

Representative will advise you if this

document is required.

VisasTo enter the United States, a valid

C1/D visa is required for all non-U.S.

citizens, excluding Canadian citizens

and U.S. Resident Alien card holders.

Once you receive your LOE or LOG

you will use it to obtain a C1/D visa.

It is your responsibility to obtain this

visa from your home country before

leaving for your onboard job. The C1/

D visa requested should be valid for

multiple entries and can be obtained

from the United States of America’s

home country. C1/D visa must be

valid for the entire contract + 1 month

in case of extensions.

If you will be joining a ship in a port

outside of the United States, you may

still need to obtain a C1/D visa and

any other country visa requirements.

Your Hiring Partner may assist you in

obtaining these visas for a service fee.

It is your choice whether you use

this service.

15


must pass a pre-employment medical

Your Hiring Partner may suggest

doctor’s report, including Forms A &B,

Licenses (Please make an extra

copy for your own records)

the ship. You will present these to

with any training records that you

Photographs

at least two recent passport-size

16


Travel Arrangements

departs.

Airline Ticket

or your Hiring Partner will tell you what

you need to do to obtain your airline

For Hotel employees, you may use the

Caribbean International, Azamara

and scheduling.

Luggage Restrictions

name and home address. You should

airline bag restrictions, such as: the

Hiring Partner.

Space in your cabin is limited

to consider luggage which is collapsible

17


Hotel ArrangementsDepending on where you are

Hiring Partner or Human Resources

detailed instructions to join your

please see your Human Resourses

Getting to the Ship

joining port, you will need to get to

the ship. The Human Resources

and how to get there.

MoneyYou will want to bring at least

$200-$300 cash in U.S. dollars or a

18

Royal Caribbean International, Azamara

presentation while onboard. Guidelines

grooming.

Uniform Guidelines

to the guidelines presented by your

themes and your ship’s itinerary.

Depending on your position, you may

stated in your Employment Agreement. Your

pressed, and in good repair at all times.

Your undergarments must not be seen

19

When going ashore, you should wear

your personal clothing and your ship’s

Tailoring

threads, missing buttons, and open seams

right away! Non-logo items and personal

20

The correct shoes, hosiery and

purchase onboard. It is essential that

proper shoes be worn at all times when

on duty.

that are the same color as your shoes

Tattoos, Branding and Piercing

Body art such as tattoos and or

one piercing in each earlobe, are not

acceptable. Tattoos should not be

JewelryFemales may wear a single earring

in each earlobe that are simple,

should be no larger than 2.4 cm or

while in guest areas.

In addition, you may wear one ring

per hand, a business-style watch and

while on duty.

22

You represent our Company.

appearance at all times. All shipboard

employees are to practice personal

hygiene standards on a daily basis.

Showering

you go on duty. Special attention

body odor. Wear antiperspirant to

are easily soiled should be especially

Oral HygieneAt least twice daily, use toothpaste

and mouthwash to help eliminate

guests and other shipboard employees.

Teeth must be clean at all times and

maintained in good repair.

Hands and FingernailsNails should be clean, neatly

and thumb. Women may wear clear

or colored nail polish that matches

appropriate when in guest areas.

23

Body and Facial HairEmployees are to appear

their sideburns trimmed and no longer

well-trimmed beard or moustache

is acceptable as long as the beard

on. Females whose underarms or

24

Your hair and scalp should always

be clean. Hair must be dry when

reporting to duty. Please do not

comb, brush, or arrange your hair in

and maintained in a clean, combed

should be no longer than collar length

on male employees. For women,

hair longer than collar length should

based on Company’s standards.

Hair AccessoriesHair accessories should be

Cosmetics

Fragrances

and grooming standards in mind as

25

Packing

What to Pack

also be able to shop when you’re in port, so bring only enough items to get you

Here are some items you will want to bring:

ClothingUndergarmentsJeans and/or long pants

Shorts and T-shirts

Running ShoesBeach ShoesSwimsuitShoes

Toiletry ItemsDeodorant and soapRazorsBrush/Comb Toothbrush/PasteShampoo

Feminine Products

Cosmetics

Other Items

contract Beach TowelCamera

26

Arriving At Your Destination

Clearing Immigration and Customs

go directly to your assigned ship or to your designated hotel.

I-94 FormFor non-US and non-Canadian employees joining a ship in the United States,

Puerto Rico, or St. Thomas, an I-94 Form will be stamped when you go through

27

About Your Job

Working Hours and Schedules

Work

28

About Your Job

Job Responsibilities and Job Descriptions

Getting Paid

their tips twice a month with their salary. Your Hiring Partner or Human

29

About Your Job

Banking

There are many options to secure your money while at sea:

Sending Money Home

on the account

set up.

30

Keeping In Touch

Mail

Mail is usually received at every

homeport and is distributed as soon

as possible. (See pages 49-50 for

your ship’s address.) Sending mail

is easy. Stamps are available in any

port where you can send your mail.

Parcels and small packages must be

cleared by Customs before leaving the

ship. You will need to complete a form

that you can obtain from the crew

can mail these items ashore.

Internet Cafés

Staying connected to family and

friends through the internet is simple.

Most of our ships have Internet Cafés

you can use to send e-mail to friends

and relatives. Some ships even have

internet access from your cabin! A per

minute fee will apply. Your immediate

Supervisor can provide you with the

details.

Phone Calls

It’s expensive to place or receive

calls from the ship. If you do need to

will give you the procedures.

Phone calls can be placed from

crew cabins using the long-distance

cards purchased onboard only. You

can purchase calling cards from the

vending machine located in the Crew

area. Cards purchased ashore may

be used at telephone booths in the

ports.

Emergency Phone Calls

immediate family may contact Human

number which is 1-305-539-6000.

Resources will relay the emergency

information to the ship.

31

Public Areas

Guest Areas

Depending on your position, you

may not enter guest areas unless

you’re performing a work-related

duty. Also, our guests always come

Guest StateroomsYou may only enter a guest

you are found in a guest stateroom and

No exceptions.

Restricted Areas

Elevators

crew areas.

33

Rules & Regulations

Master’s Rules & Regulations

Captain onboard our ships has the authority to establish his rules and regulations,

whether onboard or ashore.

3. No employee will use indecent language while on duty.

13. All shipboard employees must show their crew cards upon boarding the ship.

14. Shipboard employees must be properly dressed at all times.

16. Shipboard employees will not miss the ship.

34

At Royal Caribbean International, Azamara Cruises and Celebrity Cruises

and Celebrity Cruises. Failure to obey these rules and regulations, or any

a Royal Caribbean International, Azamara Cruises and Celebrity Cruises ship

means you will no longer be employed by the Company.

Statement of Fair Treatment

Royal Caribbean International, Azamara Cruises and Celebrity Cruises

Discrimination Free Environment

35

when it comes to their conduct.

All crew members will:

all times

Adhere to the Company’s Zero Tolerance Policy on harassment, inappropriate

36

Verbally Abusive or Offensive Language

permitted.

Inappropriate or Abusive Behavior

Unsafe Behavior

which could result in injury, such as standing on a crate to change a light

37

Accident, Incident, and Crew Member Injury

Reporting

demonstrate courtesy at all times, and respect common crew spaces and ship

tobacco onboard.

Dining Areas Dress Code

guidelines are unacceptable.

38

Hand Washing

Royal Caribbean International, Azamara Cruises and Celebrity Cruises

Royal Caribbean International, Azamara Cruises and Celebrity Cruises maintains

Prohibited Items Items with Heating Elements or Open Flames

on our ships. This includes clothing irons, hotplates, candles, incense, and any

Banned Food Items

Drugs or Other Illegal Substances No illegal drugs or other illegal substances are allowed onboard or during

39

ashore.

Safety and Security

locations at which we conduct business should immediately report this to the

Zero Tolerance Policy on Harassment, Inappropriate Guest Interaction, Alcohol Abuse, and Crime

40

Inappropriate Guest Interaction

with guests you can be dismissed immediately. This policy applies to all crew

leased by the Company.

the law.

41

authorization will be dismissed immediately.

in port.

by the Captain.

area.

Alcohol

42

consume alcohol must do so responsibly.

No crewmember shall use, possess, sell or assist in the sale or distribution

No crewmember may consume or otherwise use alcohol while on duty.

.04%.

termination.

beer, wine and spirits in designated employee lounges. Employees who are

circumstances:

1- Pre-Hire

2- Random Testing

3-

4-

44

a crewmember celebrates his/her 21st birthday while onboard, he/she may

any time, and those concealing or attempting to conceal alcohol will be subject

attempting to conceal alcoholic items in their luggage, when boarding, or

to all employees. Employees wishing to participate in the Alcohol Assistance

policy.

45

ConsequencesFailure to act in accordance with this policy may result in:

Disciplinary action up to and including termination

Establishing and articulating a Crew Member Conduct Policy helps ensure that

* Royal Caribbean has adopted Crew Conduct as policy 2007

46

Key Policies

Safety Policy

Royal Caribbean International, Azamara Cruises and Celebrity Cruises are

health are practiced at all times.

Quality Policy

Commitment, Communication, Conscientious, Compliance & Culture.

Environmental Policy- Save the Waves™

Performance

as Company policies and procedures.

Probationary Period

As a new employee, you will be placed on a probationary period when

and Celebrity Cruises. The Company may end your employment at any time

more details.

47

Key Policies

Illness and Tardiness

may lead to disciplinary action.

48

Key Policies

Progressive Discipline

discipline is also used.

scheduled.

Master’s Hearing

orientation.

49

Miami, FL 33101-9156 Miami, FL 33101-9264

Miami, FL 33101-9004 Miami, FL 33101-9026

Miami, FL 33101-9750 Miami, FL 33101-9001

Miami, FL 33101-9214 Miami, FL 33101-9266

Miami, FL 33101-9126 Miami, FL 33101-9983

Miami, FL 33101-9679 Miami, FL 33101-9269

Miami, FL 33101-9681 Miami, FL 33101-9081

Miami, FL 33101-9647 Miami, FL 33101-9268

Miami, FL 33101-9130 Miami, FL 33101-9267

Miami, FL 33101-9644 Miami, FL 33101-9645

50

Century

PO Box 019030

Miami, FL 33101-9030

Constellation

PO Box 019265

Miami, FL 33101-9265Galaxy

PO Box 019031

Miami, FL 33101-9031

Mercury

PO Box 019033

Miami, FL 33101-9033

PO Box 019073

Miami, FL 33101-9073

Millenium

PO Box 019008

Miami, FL 33101-9008Solstice

PO Box 019929

Miami, FL 33101-9929

Summit

PO Box 019158

Miami, FL 33101-9158

Journey

PO Box 019659

Miami, FL 33101-9659

Quest

PO Box 019913

Miami, FL 33101-9913

52

I understand that it is my responsibility to read the Royal Caribbean Ltd.

rules, regulations, policies and terms and conditions, and I agree to abide by

them.

Signature: ________________________________ Date _________

53

Notes

54

Notes

55

Notes

56

Notes

57

Notes

58

Notes