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36
Citrix Presentation Server 4.5 for Windows® Getting Started with Citrix Presentation Server For other guides in this document set, go to the Document Center .

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882019 Getting Started With Citrix Presentation Server

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882019 Getting Started With Citrix Presentation Server

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Copyright and Trademark Notice

Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement Copies of

the End User License Agreement are included in the root directory of the Citrix Presentation Server for Windows 2000 Server

or Windows Server 2003 CD and in the root directory of the Citrix Presentation Server Components CD

Information in this document is subject to change without notice Companies names and data used in examples herein are

fictitious unless otherwise noted Other than printing one copy for personal use no part of this document may be reproduced or

transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of

Citrix Systems Inc

Copyright copy 2001 ndash 2007 Citrix Systems Inc All rights reserved

Citrix Citrix Presentation Server Citrix Access Gateway GoToAssist ICA (Independent Computing Architecture) Program

Neighborhood Citrix Password Manager Citrix EdgeSight and Citrix Access Gateway are trademarks or registered

trademarks of Citrix Systems Inc in the USA and other countries

RSA Encryption copy 1996-1997 RSA Security Inc All Rights Reserved

Java and Sun are registered trademarks or trademarks of Sun Microsystems Inc in the US and other countries Solaris is a

registered trademark of Sun Microsystems Inc Sun Microsystems Inc has not tested or approved this product

Microsoft Windows Windows NT Windows 2000 Server Windows Server 2003 Access SQL Server SQL Server Express

and Windows CE are registered trademarks or trademarks of Microsoft Corporation in the USA and other countries

Tivoli NetView is a registered trademark of International Business Machines Corp (IBM)

HP OpenView is a trademark of Hewlett-Packard Company

Oracle is a registered trademark of Oracle Corporation

UniCenter is a registered trademark of Computer Associates International Inc

This product includes software developed by The Apache Software Foundation (httpwwwapacheorg)

All other trademarks are the property of their respective owners

Last updated February 2 2007 (elp)

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CONTENTSDocument Center

Contents

Chapter 1 Overview

Whatrsquos in the Citrix Presentation Server Media Pack 6

Getting More Information and Help 8

Product Documentation 8

Accessing Documentation 9

Document Conventions 9

Getting Service and Support 10

Subscription Advantage 11

Citrix Developer Network 11

Education and Training 11

Introduction to Citrix Presentation Server 12

Citrix Presentation Server 12

Citrix Web Interface for Integration with Your Web Server 13

Citrix Presentation Server Clients for Secure Remote Access 14

Secure Gateway for Secure Internet Traffic 15

Consoles for Managing Your Deployment 15

Citrix Access Management Console 16

Citrix Presentation Server Console 16

Extensible Solutions for Seamless Integration of Functionality 16

Chapter 2 The Citrix Presentation Server Family

Whatrsquos Included in Citrix Presentation Server Platinum Edition 18

Citrix EdgeSight for Presentation Server 18

Citrix Password Manager for Presentation Server 18Access Gateway 19

SmartAccess 19

SmoothRoaming 20

Secure by Design 20

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4 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21

Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22

Network Manager for Citrix Presentation Server 23

Citrix Presentation Server Provider and

Citrix Presentation Server Management Pack 24

Citrix Application Streaming 24

Whatrsquos Included in Citrix Presentation Server Advanced Edition 25

Citrix Presentation Server 25

Citrix Access Management Console 26

Citrix Presentation Server Console 27

Citrix Presentation Server Clients 27

Citrix Web Interface 28

The Secure Gateway 28

Citrix SSL Relay 29

Conferencing Manager for Citrix Presentation Server 29

Load Manager for Citrix Presentation Server 29

Chapter 3 New in this Release

Continuous Availability 31

Configuration Logging 31

Health Monitoring amp Recovery 32

Non-Administrator Client Installation 32

Enhanced End User Access Experience 32Easier Application Deployment 33

Secure Access 33

Further Enhancements in this Release 33

Subscription Advantage Customers Resetting the Product Edition 34

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CHAPTER 1Document Center

Overview

Thank you for purchasing Citrix Presentation Server for Windows Before you

install Citrix Presentation Server be sure to read this guide for information about

the materials in the media packThis guide contains

bull An overview of the CDs in the Citrix Presentation Server media pack

bull Information about how to get Citrix Presentation Server documentation

how to find other details about Citrix and how to get technical support

bull An overview of Citrix Presentation Server with descriptions of each

product edition Platinum Enterprise and Advanced

bull Information about new features and enhancements included in this release

of Citrix Presentation Server

bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise

and Advanced Editions of Citrix Presentation Server

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6 Getting Started With Citrix Presentation Server Document Center

Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs

bull Server CDs for Microsoft Windows Server 2003 and Microsoft

Windows Server 2003 x64 These CDs contain

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull An installation checklist

bull Citrix Licensing software

bull Citrix Presentation Server

bull The Citrix Access Management Console and the Citrix Presentation

Server Console

bull Citrix Web Interface

bull Presentation Server documentation

bull Management components (Load Manager Resource Manager

Installation Manager Network Manager and Citrix Presentation

Server Provider)

Load Manager is enabled for all product editions The other

management components are enabled only if you have purchased the

Enterprise or Platinum Edition For further details see ldquoThe Citrix

Presentation Server Familyrdquo on page 17

bull Components CD This CD contains

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Streaming Profiler

bull Citrix Web Interface

bull Conferencing Manager

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Chapter 1 Overview 7Document Center

bull Presentation Server 40 for Windows 2000 Server CD This CDcontains

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Web Interface

bull Presentation Server 40 for UNIX Operating Systems CD This CD

contains

bull Presentation Server 40 for UNIX

bull Presentation Server documentation

bull Edgesight 42 for Presentation Server This CD includes the following

Platinum Edition features

bull EdgeSight Server

bull EdgeSight for Presentation Server Agent

bull EdgeSight documentation

bull Password Manager 45 for Presentation Server This CD contains

bull Citrix Password Manager for Presentation Server

bull Central store creation utilities

bull The Citrix Access Management Console

bull Self-service password reset and account unlock

bull The Application Definition Tool

bull The Password Manager Agent software

bull The Password Manager Service

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Copyright and Trademark Notice

Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement Copies of

the End User License Agreement are included in the root directory of the Citrix Presentation Server for Windows 2000 Server

or Windows Server 2003 CD and in the root directory of the Citrix Presentation Server Components CD

Information in this document is subject to change without notice Companies names and data used in examples herein are

fictitious unless otherwise noted Other than printing one copy for personal use no part of this document may be reproduced or

transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of

Citrix Systems Inc

Copyright copy 2001 ndash 2007 Citrix Systems Inc All rights reserved

Citrix Citrix Presentation Server Citrix Access Gateway GoToAssist ICA (Independent Computing Architecture) Program

Neighborhood Citrix Password Manager Citrix EdgeSight and Citrix Access Gateway are trademarks or registered

trademarks of Citrix Systems Inc in the USA and other countries

RSA Encryption copy 1996-1997 RSA Security Inc All Rights Reserved

Java and Sun are registered trademarks or trademarks of Sun Microsystems Inc in the US and other countries Solaris is a

registered trademark of Sun Microsystems Inc Sun Microsystems Inc has not tested or approved this product

Microsoft Windows Windows NT Windows 2000 Server Windows Server 2003 Access SQL Server SQL Server Express

and Windows CE are registered trademarks or trademarks of Microsoft Corporation in the USA and other countries

Tivoli NetView is a registered trademark of International Business Machines Corp (IBM)

HP OpenView is a trademark of Hewlett-Packard Company

Oracle is a registered trademark of Oracle Corporation

UniCenter is a registered trademark of Computer Associates International Inc

This product includes software developed by The Apache Software Foundation (httpwwwapacheorg)

All other trademarks are the property of their respective owners

Last updated February 2 2007 (elp)

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CONTENTSDocument Center

Contents

Chapter 1 Overview

Whatrsquos in the Citrix Presentation Server Media Pack 6

Getting More Information and Help 8

Product Documentation 8

Accessing Documentation 9

Document Conventions 9

Getting Service and Support 10

Subscription Advantage 11

Citrix Developer Network 11

Education and Training 11

Introduction to Citrix Presentation Server 12

Citrix Presentation Server 12

Citrix Web Interface for Integration with Your Web Server 13

Citrix Presentation Server Clients for Secure Remote Access 14

Secure Gateway for Secure Internet Traffic 15

Consoles for Managing Your Deployment 15

Citrix Access Management Console 16

Citrix Presentation Server Console 16

Extensible Solutions for Seamless Integration of Functionality 16

Chapter 2 The Citrix Presentation Server Family

Whatrsquos Included in Citrix Presentation Server Platinum Edition 18

Citrix EdgeSight for Presentation Server 18

Citrix Password Manager for Presentation Server 18Access Gateway 19

SmartAccess 19

SmoothRoaming 20

Secure by Design 20

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4 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21

Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22

Network Manager for Citrix Presentation Server 23

Citrix Presentation Server Provider and

Citrix Presentation Server Management Pack 24

Citrix Application Streaming 24

Whatrsquos Included in Citrix Presentation Server Advanced Edition 25

Citrix Presentation Server 25

Citrix Access Management Console 26

Citrix Presentation Server Console 27

Citrix Presentation Server Clients 27

Citrix Web Interface 28

The Secure Gateway 28

Citrix SSL Relay 29

Conferencing Manager for Citrix Presentation Server 29

Load Manager for Citrix Presentation Server 29

Chapter 3 New in this Release

Continuous Availability 31

Configuration Logging 31

Health Monitoring amp Recovery 32

Non-Administrator Client Installation 32

Enhanced End User Access Experience 32Easier Application Deployment 33

Secure Access 33

Further Enhancements in this Release 33

Subscription Advantage Customers Resetting the Product Edition 34

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CHAPTER 1Document Center

Overview

Thank you for purchasing Citrix Presentation Server for Windows Before you

install Citrix Presentation Server be sure to read this guide for information about

the materials in the media packThis guide contains

bull An overview of the CDs in the Citrix Presentation Server media pack

bull Information about how to get Citrix Presentation Server documentation

how to find other details about Citrix and how to get technical support

bull An overview of Citrix Presentation Server with descriptions of each

product edition Platinum Enterprise and Advanced

bull Information about new features and enhancements included in this release

of Citrix Presentation Server

bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise

and Advanced Editions of Citrix Presentation Server

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6 Getting Started With Citrix Presentation Server Document Center

Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs

bull Server CDs for Microsoft Windows Server 2003 and Microsoft

Windows Server 2003 x64 These CDs contain

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull An installation checklist

bull Citrix Licensing software

bull Citrix Presentation Server

bull The Citrix Access Management Console and the Citrix Presentation

Server Console

bull Citrix Web Interface

bull Presentation Server documentation

bull Management components (Load Manager Resource Manager

Installation Manager Network Manager and Citrix Presentation

Server Provider)

Load Manager is enabled for all product editions The other

management components are enabled only if you have purchased the

Enterprise or Platinum Edition For further details see ldquoThe Citrix

Presentation Server Familyrdquo on page 17

bull Components CD This CD contains

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Streaming Profiler

bull Citrix Web Interface

bull Conferencing Manager

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Chapter 1 Overview 7Document Center

bull Presentation Server 40 for Windows 2000 Server CD This CDcontains

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Web Interface

bull Presentation Server 40 for UNIX Operating Systems CD This CD

contains

bull Presentation Server 40 for UNIX

bull Presentation Server documentation

bull Edgesight 42 for Presentation Server This CD includes the following

Platinum Edition features

bull EdgeSight Server

bull EdgeSight for Presentation Server Agent

bull EdgeSight documentation

bull Password Manager 45 for Presentation Server This CD contains

bull Citrix Password Manager for Presentation Server

bull Central store creation utilities

bull The Citrix Access Management Console

bull Self-service password reset and account unlock

bull The Application Definition Tool

bull The Password Manager Agent software

bull The Password Manager Service

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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CONTENTSDocument Center

Contents

Chapter 1 Overview

Whatrsquos in the Citrix Presentation Server Media Pack 6

Getting More Information and Help 8

Product Documentation 8

Accessing Documentation 9

Document Conventions 9

Getting Service and Support 10

Subscription Advantage 11

Citrix Developer Network 11

Education and Training 11

Introduction to Citrix Presentation Server 12

Citrix Presentation Server 12

Citrix Web Interface for Integration with Your Web Server 13

Citrix Presentation Server Clients for Secure Remote Access 14

Secure Gateway for Secure Internet Traffic 15

Consoles for Managing Your Deployment 15

Citrix Access Management Console 16

Citrix Presentation Server Console 16

Extensible Solutions for Seamless Integration of Functionality 16

Chapter 2 The Citrix Presentation Server Family

Whatrsquos Included in Citrix Presentation Server Platinum Edition 18

Citrix EdgeSight for Presentation Server 18

Citrix Password Manager for Presentation Server 18Access Gateway 19

SmartAccess 19

SmoothRoaming 20

Secure by Design 20

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4 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21

Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22

Network Manager for Citrix Presentation Server 23

Citrix Presentation Server Provider and

Citrix Presentation Server Management Pack 24

Citrix Application Streaming 24

Whatrsquos Included in Citrix Presentation Server Advanced Edition 25

Citrix Presentation Server 25

Citrix Access Management Console 26

Citrix Presentation Server Console 27

Citrix Presentation Server Clients 27

Citrix Web Interface 28

The Secure Gateway 28

Citrix SSL Relay 29

Conferencing Manager for Citrix Presentation Server 29

Load Manager for Citrix Presentation Server 29

Chapter 3 New in this Release

Continuous Availability 31

Configuration Logging 31

Health Monitoring amp Recovery 32

Non-Administrator Client Installation 32

Enhanced End User Access Experience 32Easier Application Deployment 33

Secure Access 33

Further Enhancements in this Release 33

Subscription Advantage Customers Resetting the Product Edition 34

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CHAPTER 1Document Center

Overview

Thank you for purchasing Citrix Presentation Server for Windows Before you

install Citrix Presentation Server be sure to read this guide for information about

the materials in the media packThis guide contains

bull An overview of the CDs in the Citrix Presentation Server media pack

bull Information about how to get Citrix Presentation Server documentation

how to find other details about Citrix and how to get technical support

bull An overview of Citrix Presentation Server with descriptions of each

product edition Platinum Enterprise and Advanced

bull Information about new features and enhancements included in this release

of Citrix Presentation Server

bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise

and Advanced Editions of Citrix Presentation Server

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6 Getting Started With Citrix Presentation Server Document Center

Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs

bull Server CDs for Microsoft Windows Server 2003 and Microsoft

Windows Server 2003 x64 These CDs contain

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull An installation checklist

bull Citrix Licensing software

bull Citrix Presentation Server

bull The Citrix Access Management Console and the Citrix Presentation

Server Console

bull Citrix Web Interface

bull Presentation Server documentation

bull Management components (Load Manager Resource Manager

Installation Manager Network Manager and Citrix Presentation

Server Provider)

Load Manager is enabled for all product editions The other

management components are enabled only if you have purchased the

Enterprise or Platinum Edition For further details see ldquoThe Citrix

Presentation Server Familyrdquo on page 17

bull Components CD This CD contains

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Streaming Profiler

bull Citrix Web Interface

bull Conferencing Manager

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Chapter 1 Overview 7Document Center

bull Presentation Server 40 for Windows 2000 Server CD This CDcontains

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Web Interface

bull Presentation Server 40 for UNIX Operating Systems CD This CD

contains

bull Presentation Server 40 for UNIX

bull Presentation Server documentation

bull Edgesight 42 for Presentation Server This CD includes the following

Platinum Edition features

bull EdgeSight Server

bull EdgeSight for Presentation Server Agent

bull EdgeSight documentation

bull Password Manager 45 for Presentation Server This CD contains

bull Citrix Password Manager for Presentation Server

bull Central store creation utilities

bull The Citrix Access Management Console

bull Self-service password reset and account unlock

bull The Application Definition Tool

bull The Password Manager Agent software

bull The Password Manager Service

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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4 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21

Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22

Network Manager for Citrix Presentation Server 23

Citrix Presentation Server Provider and

Citrix Presentation Server Management Pack 24

Citrix Application Streaming 24

Whatrsquos Included in Citrix Presentation Server Advanced Edition 25

Citrix Presentation Server 25

Citrix Access Management Console 26

Citrix Presentation Server Console 27

Citrix Presentation Server Clients 27

Citrix Web Interface 28

The Secure Gateway 28

Citrix SSL Relay 29

Conferencing Manager for Citrix Presentation Server 29

Load Manager for Citrix Presentation Server 29

Chapter 3 New in this Release

Continuous Availability 31

Configuration Logging 31

Health Monitoring amp Recovery 32

Non-Administrator Client Installation 32

Enhanced End User Access Experience 32Easier Application Deployment 33

Secure Access 33

Further Enhancements in this Release 33

Subscription Advantage Customers Resetting the Product Edition 34

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CHAPTER 1Document Center

Overview

Thank you for purchasing Citrix Presentation Server for Windows Before you

install Citrix Presentation Server be sure to read this guide for information about

the materials in the media packThis guide contains

bull An overview of the CDs in the Citrix Presentation Server media pack

bull Information about how to get Citrix Presentation Server documentation

how to find other details about Citrix and how to get technical support

bull An overview of Citrix Presentation Server with descriptions of each

product edition Platinum Enterprise and Advanced

bull Information about new features and enhancements included in this release

of Citrix Presentation Server

bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise

and Advanced Editions of Citrix Presentation Server

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6 Getting Started With Citrix Presentation Server Document Center

Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs

bull Server CDs for Microsoft Windows Server 2003 and Microsoft

Windows Server 2003 x64 These CDs contain

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull An installation checklist

bull Citrix Licensing software

bull Citrix Presentation Server

bull The Citrix Access Management Console and the Citrix Presentation

Server Console

bull Citrix Web Interface

bull Presentation Server documentation

bull Management components (Load Manager Resource Manager

Installation Manager Network Manager and Citrix Presentation

Server Provider)

Load Manager is enabled for all product editions The other

management components are enabled only if you have purchased the

Enterprise or Platinum Edition For further details see ldquoThe Citrix

Presentation Server Familyrdquo on page 17

bull Components CD This CD contains

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Streaming Profiler

bull Citrix Web Interface

bull Conferencing Manager

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Chapter 1 Overview 7Document Center

bull Presentation Server 40 for Windows 2000 Server CD This CDcontains

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Web Interface

bull Presentation Server 40 for UNIX Operating Systems CD This CD

contains

bull Presentation Server 40 for UNIX

bull Presentation Server documentation

bull Edgesight 42 for Presentation Server This CD includes the following

Platinum Edition features

bull EdgeSight Server

bull EdgeSight for Presentation Server Agent

bull EdgeSight documentation

bull Password Manager 45 for Presentation Server This CD contains

bull Citrix Password Manager for Presentation Server

bull Central store creation utilities

bull The Citrix Access Management Console

bull Self-service password reset and account unlock

bull The Application Definition Tool

bull The Password Manager Agent software

bull The Password Manager Service

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 1Document Center

Overview

Thank you for purchasing Citrix Presentation Server for Windows Before you

install Citrix Presentation Server be sure to read this guide for information about

the materials in the media packThis guide contains

bull An overview of the CDs in the Citrix Presentation Server media pack

bull Information about how to get Citrix Presentation Server documentation

how to find other details about Citrix and how to get technical support

bull An overview of Citrix Presentation Server with descriptions of each

product edition Platinum Enterprise and Advanced

bull Information about new features and enhancements included in this release

of Citrix Presentation Server

bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise

and Advanced Editions of Citrix Presentation Server

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6 Getting Started With Citrix Presentation Server Document Center

Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs

bull Server CDs for Microsoft Windows Server 2003 and Microsoft

Windows Server 2003 x64 These CDs contain

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull An installation checklist

bull Citrix Licensing software

bull Citrix Presentation Server

bull The Citrix Access Management Console and the Citrix Presentation

Server Console

bull Citrix Web Interface

bull Presentation Server documentation

bull Management components (Load Manager Resource Manager

Installation Manager Network Manager and Citrix Presentation

Server Provider)

Load Manager is enabled for all product editions The other

management components are enabled only if you have purchased the

Enterprise or Platinum Edition For further details see ldquoThe Citrix

Presentation Server Familyrdquo on page 17

bull Components CD This CD contains

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Streaming Profiler

bull Citrix Web Interface

bull Conferencing Manager

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Chapter 1 Overview 7Document Center

bull Presentation Server 40 for Windows 2000 Server CD This CDcontains

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Web Interface

bull Presentation Server 40 for UNIX Operating Systems CD This CD

contains

bull Presentation Server 40 for UNIX

bull Presentation Server documentation

bull Edgesight 42 for Presentation Server This CD includes the following

Platinum Edition features

bull EdgeSight Server

bull EdgeSight for Presentation Server Agent

bull EdgeSight documentation

bull Password Manager 45 for Presentation Server This CD contains

bull Citrix Password Manager for Presentation Server

bull Central store creation utilities

bull The Citrix Access Management Console

bull Self-service password reset and account unlock

bull The Application Definition Tool

bull The Password Manager Agent software

bull The Password Manager Service

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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6 Getting Started With Citrix Presentation Server Document Center

Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs

bull Server CDs for Microsoft Windows Server 2003 and Microsoft

Windows Server 2003 x64 These CDs contain

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull An installation checklist

bull Citrix Licensing software

bull Citrix Presentation Server

bull The Citrix Access Management Console and the Citrix Presentation

Server Console

bull Citrix Web Interface

bull Presentation Server documentation

bull Management components (Load Manager Resource Manager

Installation Manager Network Manager and Citrix Presentation

Server Provider)

Load Manager is enabled for all product editions The other

management components are enabled only if you have purchased the

Enterprise or Platinum Edition For further details see ldquoThe Citrix

Presentation Server Familyrdquo on page 17

bull Components CD This CD contains

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Streaming Profiler

bull Citrix Web Interface

bull Conferencing Manager

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Chapter 1 Overview 7Document Center

bull Presentation Server 40 for Windows 2000 Server CD This CDcontains

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Web Interface

bull Presentation Server 40 for UNIX Operating Systems CD This CD

contains

bull Presentation Server 40 for UNIX

bull Presentation Server documentation

bull Edgesight 42 for Presentation Server This CD includes the following

Platinum Edition features

bull EdgeSight Server

bull EdgeSight for Presentation Server Agent

bull EdgeSight documentation

bull Password Manager 45 for Presentation Server This CD contains

bull Citrix Password Manager for Presentation Server

bull Central store creation utilities

bull The Citrix Access Management Console

bull Self-service password reset and account unlock

bull The Application Definition Tool

bull The Password Manager Agent software

bull The Password Manager Service

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 1 Overview 7Document Center

bull Presentation Server 40 for Windows 2000 Server CD This CDcontains

bull The Citrix Access Management Console

bull Citrix Presentation Server Clients

bull Secure Gateway

bull Citrix Presentation Server Management Pack This component is

enabled only if you have purchased Enterprise or Platinum Edition

bull Network Manager Console plug-ins

bull Citrix Web Interface

bull Presentation Server 40 for UNIX Operating Systems CD This CD

contains

bull Presentation Server 40 for UNIX

bull Presentation Server documentation

bull Edgesight 42 for Presentation Server This CD includes the following

Platinum Edition features

bull EdgeSight Server

bull EdgeSight for Presentation Server Agent

bull EdgeSight documentation

bull Password Manager 45 for Presentation Server This CD contains

bull Citrix Password Manager for Presentation Server

bull Central store creation utilities

bull The Citrix Access Management Console

bull Self-service password reset and account unlock

bull The Application Definition Tool

bull The Password Manager Agent software

bull The Password Manager Service

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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8 Getting Started With Citrix Presentation Server Document Center

bull Password Manager documentation

Getting More Information and HelpThis section describes how to get more information about Citrix Presentation

Server and the support that is available

Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues

information and Help For information about terminology related to Presentation

Server see the Citrix Presentation Server Glossary

bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in

the root directory of the server CD and the components CD in your media

pack includes links to the most up-to-date versions of product

documentation for all features in the Advanced Enterprise and Platinum

Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the

Web at httpsupportcitrixcomarticleCTX112276

bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe

Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You

can download these products for free from Adobe Systemsrsquo Web site at

httpwwwadobecom

bull Be sure to read all the readme files and the installation checklist before you

install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes

last-minute documentation updates and corrections They are available as

described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are

Note For customers who purchased the Access Gateway appliance and

Presentation Server Platinum Edition the Citrix Access Gateway software

is installed on the appliance before delivery

Important Adobe Reader 80 is not supported with the Document Center

For best results use Adobe Acrobat Reader 505 with Search Adobe

Reader 60 or Adobe Reader 70

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 1 Overview 9Document Center

updated as necessary on the Citrix Web site (httpsupportcitrixcom

docs)

bull Help is available in many components

Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to

the current documentation for all product features and to additional Citrix support

resources

To open Welcome to Citrix Presentation Server from the Web

1 Open your Web browser and navigate to supportcitrixcomdocs

2 Select Presentation Server 45 and Components

3 Open Welcome to Citrix Presentation Server The page opens in your

browser

To open Welcome to Citrix Presentation Server from your product CD

1 Navigate to the root folder on your product CD

2 Open Read_Me_Firsthtml The page opens in your browser

Document ConventionsCitrix Presentation Server documentation uses the following typographic

conventions for menus commands keyboard keys and items in the product

interface

Convention Meaning

Boldface Commands names of interface items such as text boxes option buttons and user input

Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books

SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows

Monospace Text displayed in a text file

braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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10 Getting Started With Citrix Presentation Server Document Center

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors

Program Contact your supplier for first-line support or check for your nearest

Solutions Advisor at httpwwwcitrixcomsitepartners

In addition to the Citrix Solutions Advisors Program Citrix offers a variety of

self-service Web-based technical support tools from its Knowledge Center at

httpsupportcitrixcom Knowledge Center features include

bull A knowledge base containing thousands of technical solutions to support

your Citrix environment

bull An online product documentation library

bull Interactive support forums for every Citrix product

bull Access to the latest hotfixes and service packs

bull Security bulletins

bull Online problem reporting and tracking (for customers with valid support

contracts)

bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product

GoToAssist a member of our support team can view your desktop and

share control of your mouse and keyboard to get you on your way to a

solution

Another source of support Citrix Preferred Support Services provides a range of

options that allow you to customize the level and type of support for your organizationrsquos Citrix products

[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the

brackets themselves

| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete

hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas

Convention Meaning

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 1 Overview 11Document Center

Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to

stay current with the latest software version and information for your Citrix

products Not only do you get automatic access to download the latest feature

releases software upgrades and enhancements that become available during the

term of your membership you also get priority access to important Citrix

technology information

You can find more information on the Citrix Web site at

httpwwwcitrixcomservices (select Subscription Advantage) You can also

contact your Citrix sales representative Citrix Customer Care or a member of the

Citrix Solutions Advisors Program for more information

Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This

open-enrollment membership program provides access to developer toolkits

technical information and test programs for software and hardware vendors

system integrators ICA licensees and corporate IT developers who incorporate

Citrix computing solutions into their products

Many of the operations that you can perform using the Citrix Presentation Server

user interface can be customized using the Citrix Software Development Kits

(SDKs) You can download these SDKs from httpwwwcitrixcomcdn

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions

Instructor-led courses are offered through Citrix Authorized Learning Centers

(CALCs) CALCs provide high-quality classroom learning using professional

courseware developed by Citrix Many of these courses lead to certification

Web-based training courses are available through CALCs resellers and from the

Citrix Web site

Information about programs and courseware for Citrix training and certification is

available from httpwwwcitrixcomedu

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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12 Getting Started With Citrix Presentation Server Document Center

Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows

applications at the lowest costmdashanywhere Its application virtualization and

application streaming delivery methods enable the best access experience for any

user with any device working over any network Presentation Server allows

delivery of applications as a servicemdashproviding on-demand access to users while

affording the flexibility to leverage future application architectures

Whether your users rely on Windows or Macintosh PCs or laptops UNIX or

Linux workstations thin-client devices Windows-based terminals wireless

devices or other network appliances you can use Citrix Presentation Server

solutions to

bull Provide tailored secure access control in any access scenario

bull Deliver continuous access across devices networks and locations

bull Provide scalability and continuous availability for any business scenario

bull Protect information through a multidimensional secure architecture

bull Observe monitor and measure access infrastructure resources

Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in

separate protected sessions on a single server or on multiple servers You install

Citrix Presentation Server on computers running Windows Terminal Services and

install and publish the applications or other resources that you want to deploy on

computers running Citrix Presentation Server For example you may want to

install office productivity applications (such as word processors and

spreadsheets) enterprise resource planning applications such as SAP and

Peoplesoft or any other custom applications

You can group a number of servers together to form a server farm A server farm

is a group of computers that you manage as a single entity Server farms provide

you with a flexible and robust way of deploying applications and content to users

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 1 Overview 13Document Center

Citrix Web Interface for Integration with Your Web

Server Use the Web Interface to give users access to published resources through the

Web or your Intranet Users log on to the Web Interface using their usual Web

browser and see links to the applications that they are authorized to run

The Web Interface dynamically creates an HTML page that shows the server farm

for each of your users After logging on each user sees a Web page that includes

all the applications and resources in the server farm that you configure for that

user Using the Web Interface you can create stand-alone Web sites for

application access or Web sites that can be integrated into your corporate portal

You can use the Web Interface with the Access Gateway or Secure Gateway (see

ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data

securely over the Internet using standards-based security technology To control

secure access to applications on computers running Presentation Server you can

use Access Gateway access control policies and filters

The Platinum Edition provides Web Interface integration with the Password

Manager self-service features account unlock and self-service password reset

Set up the Password Manager Service and have users register security questions

when they launch the Password Manager agent software When the security

questions are registered the users can reset their domain passwords or unlock

their domain accounts from the Web Interface without help desk or administrator

intervention

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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14 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Clients for Secure

Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange

information between a userrsquos client device and the published resources on the

computer running Citrix Presentation Server The Citrix Presentation Server

client software is available for a range of different devices so users can connect to

published applications from various platforms

This diagram shows Citrix Presentation Server Clients connecting to a server farm and

accessing published applications and resources

You publish any given application or content once on the server but multiple

users can simultaneously access the published resources Application processing

on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates

between the server and the client so to the user of the client device it appears that

the software is running locally

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 1 Overview 15Document Center

Because applications run on the server and not on the client device users can

connect from any platform For example Microsoft Outlook running as a

published application looks and feels the same whether the user is connecting

from a Windows CE hand-held computer a Macintosh desktop or a Linux

workstation You can control user connections to the server to prevent over-

consumption of licenses or server resources

With many clients (including the Clients for Windows Java Macintosh and

Linux) you can secure ICA communications using the Secure Socket Layer

(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server

authentication encryption of the data stream and message integrity checks and

enables you to deliver applications securely within a LAN or across the Internet

Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and

out of a server farm You can secure all traffic traveling across the Internet among

computers running Citrix Presentation Server and SSL-enabled client

workstations Using the Secure Gateway makes firewall traversal easier and

provides heightened security by providing a single point of entry and secure

access to your server farms

Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and

remotely

This diagram shows local and remote control monitoring of a server farm using themanagement consoles

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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16 Getting Started With Citrix Presentation Server Document Center

Citrix Access Management Console

For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure

application access (both through the Web Interface and Program Neighborhood

Agent) and support Conferencing Manager guest attendee logons In addition

use the console to configure health monitoring tests troubleshoot alerts diagnose

problems in your farms view hotfix information for your Citrix products and

track administrative changes made with the console For more information about

the console see ldquoCitrix Access Management Consolerdquo on page 26

The Access Management Console provides additional benefits for Platinum

Edition customersmdasha single point of access for managing and monitoring the

password management SmartAccess and access control features of the Platinum

Edition

Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your

deployment to set up policies and printers and to manage application isolation

environments and zones for the entire farm Use the console to access

management components available only with the Advanced and Enterprise

Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server

Familyrdquo on page 17) For more information about the console see ldquoCitrix

Presentation Server Consolerdquo on page 27

Extensible Solutions for Seamless Integration of

FunctionalityMany additional features are available as part of various Citrix Presentation

Server solutions You install and use only the features that you need on each

server and customize the server according to your needs and the role of the server

in your enterprise Additional features include load balancing system monitoring

and analysis application packaging and delivery server performance monitoring

application streaming and presentation and conferencing services For more

information about these features see ldquoThe Citrix Presentation Server Familyrdquo on

page 17

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 2Document Center

The Citrix Presentation Server Family

Citrix Presentation Server is available in three tailored editions

bull Citrix Presentation Server Platinum Edition is the complete solution that

includes all of the features available with the Enterprise Edition and also

provides application performance monitoring powered by Citrix

EdgeSight secure remote access powered by Citrix Access Gateway

SmartAccess password management powered by Citrix Password

Manager and self-service password reset for domain passwords

bull Citrix Presentation Server Enterprise Edition is designed for single-point

control of servers licenses and resources in large organizations and

multinational corporations The Enterprise Edition enables all of the

features available with the Advanced Edition and also provides system

monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and

the Citrix Presentation Server Management Pack for MOM

bull Citrix Presentation Server Advanced Edition is designed to give businesses

outstanding performance from applications running on a central server The

Advanced Edition includes load balancing functionality

These solutions enable you to install and license only those features and

components that you need on a specific server Each solution is described in

detail

bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page

18

bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page

21

bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page

25

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Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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18 Getting Started With Citrix Presentation Server Document Center

Whatrsquos Included in Citrix Presentation Server Platinum

EditionCitrix Presentation Server Platinum Edition is the complete solution specifically

designed for large enterprises that require complete secure access to applications

with performance monitoring and password management It is designed for large

organizations and multinational corporations that provide always-on access and

that want to pinpoint network and application performance issues instantly

The Platinum Edition enables all of the features included with the Enterprise

Edition and also provides

bull Application performance monitoring powered by Citrix EdgeSight for

Presentation Server

bull Password management powered by Citrix Password Manager for

Presentation Server

bull Secure remote access powered by Citrix Access Gateway

Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance

management solution for computers running Citrix Presentation Server It

monitors user sessions and server performance in real time allowing you to

quickly analyze resolve and proactively prevent problems Use EdgeSight to

ensure that users in your enterprise have the required resources to work more

productively

Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that

provides secure and managed access to Windows Web and host-based

applications running in the Citrix environment as well as local applications on thedesktop

Users authenticate once and Password Manager does the rest automatically

logging on to password-protected information systems enforcing password

policies monitoring all password-related events and even automating user tasks

including password changes

Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end

performance management solution for end-user systems For more information

see the Citrix EdgeSight for Endpoints product documentation at

supportcitrixcom

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Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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Chapter 2 The Citrix Presentation Server Family 19Document Center

Designed to work seamlessly with all components in the Platinum Edition

Password Manager adds value to each of the component products

bull Citrix Presentation Server Password Manager provides single sign-on access

to password-protected applications published on servers running Presentation

Server

bull Citrix Access Gateway Users authenticate once and Password Manager passes

their credentials through to any information and application resource available

in the secure personalized computing environment

Password Manager provides a broad range of solutions

bull Centralized password management solution that can enforce a verifiable

security policy for current and legacy applications

bull Allow users to reset their Windows passwords and unlock their Windowsaccounts

bull Time-saving Hot Desktop feature to allow users to quickly access their own

environment on a shared system

Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure

always-on single point-of-access to all applications and protocols It has all of

the advantages of IPSec and SSL VPNs without their costly and cumbersome

implementation and management Customers who purchase the Access Gateway

and Platinum Edition are entitled to the Advanced Edition of Access Gateway

which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can

perform facilitating regulatory compliance Access Gateway delivers the best

access experience for everyone secure access to corporate data for the business

easy access for users and easy administration and management for IT

The Advanced Access Control software included with your Platinum Edition

expands your Access Gateway environment and provides your users with the

following standard features

SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level

of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of

access such as the ability to preview but not edit documents

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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20 Getting Started With Citrix Presentation Server Document Center

Advanced Access Control provides SmartAccess through two key phases sense

and respond In the sensing phase of SmartAccess the system analyzes the userrsquos

access scenario and then responds with an appropriate level of access Granted or

denied are no longer the only answers to an access attempt because organizations

not only control which resources users get access to based on their access

scenario but how they can use these resources when they gain access For

example a user at an airport kiosk could be allowed to only preview or read email

attachments and files but would not be allowed to download edit or print these

files However that same user working from home may be granted full download

editing and printing capabilities In addition Advanced Access Control

integrates seamlessly with Citrix Presentation Server to give organizations this

same level of granular control over published applications

SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that

as users move between devices networks and locations the appropriate level of

access is configured automatically for each new access scenario

Secure by DesignAdvanced Access Control provides users with access that is inherently secure by

design protecting both the security of company information as well as the

integrity of the network

SmartAccess SmoothRoaming and Secure by Design technologies work

together by combining the following features

Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network

Endpoint analysis further evaluates the integrity of connecting devices and allows

you to tailor the level of access you grant in policies according to analysis results

VPN connectivity Network resources enable direct SSL virtual private

network (VPN) connectivity to servers services and networks within the

corporate LAN

Action controls Allow administators to set policies that allow or deny viewing

editing and saving documents depending on the userrsquos identity device location

and connection

Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices

Browser-only access Provides access with any Web browser on any device to

Web sites files and email You can automatically render Microsoft Office

documents for HTML Preview

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 2 The Citrix Presentation Server Family 21Document Center

Secure access to Web-based email and files Provides access to corporate

email securely over the Internet through a Web-based user interface Allows users

to securely access Microsoft Outlook and Lotus Notes in real time and

synchronize information for offline use Enables access to corporate network file

shares securely over the Internet through a Web-based user interface

Advanced Presentation Server integration You can use endpoint analysis and

client location to control which published applications are available to the user

This feature extends SmartAccess to Presentation Server including the use of

Advanced Access Control filters to control local client drive mapping clipboard

operations and local printer mapping

Multilingual support Provides full server and client support for Japanese

German French and Spanish

Standards-based encryption Uses industry-standard SSL encryption to

provide secure access to corporate resources

Common management platform Provides a unified framework containing

client and server configuration licensing monitoring and reporting tools for

administrative simplicity business visibility and corporate security

Whatrsquos Included in Citrix Presentation Server EnterpriseEdition

Citrix Presentation Server Enterprise Edition offers robust management

capabilities specifically designed for single-point control of servers licenses and

resources It is designed for IT administrators in large organizations and

multinational corporations who must manage complex networks that include

diverse devices and operating systems

The Enterprise Edition enables all of the features included with the Advanced

Edition and also provides

bull System monitoring and analysis using Resource Manager for Citrix

Presentation Server

bull Application packaging and delivery using Installation Manager for Citrix

Presentation Server

bull Systems management capabilities using Network Manager for Citrix

Presentation Server and third-party SNMP management consoles

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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22 Getting Started With Citrix Presentation Server Document Center

bull Performance monitoring of servers in the Microsoft Operations Manager

2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack

bull Application streaming

Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system

performance application use and user activity

Resource Manager can track and store information about a wide variety of system

and network processes and events If the value of these metrics falls outside

normal limits Resource Manager can warn you by email and pager alerts

You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to

retrieve historical records on processes server events server metrics user

activities for individual servers or groups of servers and alerts You can also

generate bills based on resource usage

For more information about Resource Manager see Monitoring Server

Performance with Citrix Presentation Server

Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your

server farm from a central location

Installation Manager lets you install an application package such as Microsoft

Office 2000 from one server to all the servers in a domain or in a server farm

Use Installation Manager whenever you need to deploy applications files service

packs or software patches on the servers in your server farm

You can automate the application installation process enabling the replication of

published applications to computers running Citrix Presentation Server across the

enterprise Automating the process enables you to save time and reduce errors

when installing many applications or applications that are frequently updated

Installation Manager is installed automatically with Citrix Presentation Server

Enterprise Edition

For more information about Installation Manager for Citrix Presentation Server

see the Installation Manager Administratorrsquos Guide

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 2 The Citrix Presentation Server Family 23Document Center

Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-

party SNMP management console

Network Manager consists of the SNMP Agent for Citrix Presentation Server

installed automatically as part of Citrix Presentation Server Enterprise Edition

and plug-ins for supported SNMP management console applications Using a

third-party SNMP management console you can terminate processes send a

message to log off or disconnect from an active ICA session on a computer

running Citrix Presentation Server Enterprise Edition

Network Manager also includes the Management Information Base (MIB)

definition file for Citrix Presentation Server You can use any SNMP

management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server

The Network Manager plug-ins interact with the SNMP management consoles

through API calls provided by the SNMP management consoles The Network

Manager plug-ins automatically

bull Explore and gather information from servers on which the SNMP Agent is

enabled

bull Update the gathered data on the network map

bull Log server traps in the event database

Network Manager includes Windows plug-ins for the following SNMP

management console applications

bull Tivoli NetView

bull HP OpenView Network Node Manager

bull CA Unicenter

For details about the versions of the SNMP management consoles that the

Network Manager plug-ins support see the Network Manager Administratorrsquos

Guide

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3636

36 Getting Started With Citrix Presentation Server Document Center

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24 Getting Started With Citrix Presentation Server Document Center

Citrix Presentation Server Provider and

Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft

Windows Management Instrumentation (Citrix Presentation Server Provider) and

the Citrix Presentation Server Management Pack for Microsoft Operations

Manager (Citrix Presentation Server Management Pack) enable system

administrators to monitor the health and availability of server farms running

Citrix Presentation Server Enterprise Edition This enables administrators to

anticipate and react quickly to any problems that may occur

Windows Management Instrumentation (WMI) is the standard management

infrastructure included as part of Microsoft Windows 2000 or later Two key

components of WMI are WMI providers and WMI consumers

The Citrix Presentation Server Provider is a WMI provider that extracts

information about the server on which it is installed and the farm in which the

server is a member The Citrix Presentation Server Provider presents the

information to a WMI consumer such as Microsoft Operations Manager a

management solution for Microsoft Windows 2000 server deployments

The Citrix Presentation Server Management Pack is a plug-in to Microsoft

Operations Manager that interprets and reports information supplied by the Citrix

Presentation Server Provider The Management Pack also includes an extensive

knowledge base with links to Citrix Knowledge Center articles and other sources

of information that administrators can use to interpret events and troubleshoot

problems

The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather

information

For more information about using Citrix Presentation Server with Microsoft

Operations Manager and WMI see the Management Pack Administratorrsquos Guide

and the Provider for Microsoft Windows Management Instrumentation

Administratorrsquos Guide

Citrix Application StreamingThe application streaming feature simplifies application deployment to users

With the application streaming feature you can install and configure an

application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to

update or patch an application stored in one place on the file server

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2536

Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2836

28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2936

Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

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Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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Chapter 2 The Citrix Presentation Server Family 25Document Center

The application streaming feature offers the following benefits to enterprises

bull Cost effective scalable application delivery to users and servers

bull Lower cost of installing and maintaining applications and servers in large

farms

bull Access any application anywhere anytime regardless of connection

bull There are additional benefits when streamed applications are run on client

desktops

bull Optimal utilization of computing resources

bull Elimination of application compatibility issues

bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many

streaming features included with this release of Presentation Server

Your Presentation Server Enterprise or Platinum Edition includes connection

licenses for application streaming for desktops

Whatrsquos Included in Citrix Presentation Server AdvancedEdition

Citrix Presentation Server Advanced Edition is designed to provide a predictable

computing experience with outstanding performance from applications runningon a central server This section describes the components included with the

Advanced Edition

Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access

infrastructure computing solutions

You install Citrix Presentation Server on one or more servers and install and

publish the applications server desktop or other resources that you want users to

access

For each server farm you need a database called a data store Citrix Presentation

Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers

applications and administrators in the server farm Using a data store ensures a

scalable and flexible system for managing your servers

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2636

26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

882019 Getting Started With Citrix Presentation Server

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2836

28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2936

Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

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26 Getting Started With Citrix Presentation Server Document Center

Depending on the size and complexity of the server farm you can use a

Microsoft-supplied database tool or a true clientserver database Microsoft

Access and Microsoft SQL Server Express are suitable for small to mid-size

server farms Clientserver databases such as Oracle Microsoft SQL Server or

IBM DB2 are suitable for server farms of any size

For conceptual information and procedures about how to install configure and

maintain Citrix Presentation Server see the Citrix Presentation Server

Administratorrsquos Guide

Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your

deployment by integrating many of the administrative features of your Citrix

products into the Microsoft Management Console (MMC) The Access

Management Console is a stand-alone snap-in to the MMC Management

functionality is provided through a number of management tools (extension snap-

ins) that you can select when you install the Access Management Console or at

any time later

Use the Access Management Console to carry out the following tasks

bull Manage applications and servers in multiple farms For example you can

publish applications and configure farm and server properties

bull Manage client sessions and server processes

bull Create Citrix administrators and modify their privileges

bull Monitor server performance and display performance data

bull Get context-sensitive information about alerts

bull Create reports

bull Configure application and content access and Conferencing Manager guest

attendee logons using the Web Interface

bull Create trace logs to assist Citrix Technical Support with problem analysis

bull View Citrix hotfix information

bull Manage your Password Manager environment (Platinum Edition only)

bull Administer your Access Gateway appliance (Platinum Edition only)

You can install the Access Management Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2736

Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2836

28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2936

Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

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Chapter 2 The Citrix Presentation Server Family 27Document Center

You install the Access Management Console from either the server CD or the

components CD For information about how to install configure and use the

Access Management Console see the Citrix Presentation Server Administratorrsquos

Guide See the Help in the console for additional information about using this

tool

Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in

your deployment Use the Presentation Server Console to

bull Create policies for usersrsquo connections

bull Set up and manage printers

bull Manage application isolation environments

bull Manage zones

bull Manage Load Manager Resource Manager Installation Manager and

Network Manager

You can install the Presentation Server Console on computers running Citrix

Presentation Server Alternatively you can install it on a workstation This allows

you to log on to and manage your servers remotely

You install the Presentation Server Console from the server CD For information

about how to install configure and use the Presentation Server Console see the

Citrix Presentation Server Administratorrsquos Guide See the Help in the console for

additional information about using this tool

Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can

connect to your Windows applications from virtually any client device and

platform including

bull All Windows platforms

bull Java

bull Linux and UNIX operating systems

bull Windows CE handheld computers and Windows-based terminals

bull DOS

bull OS2 Warp

bull Macintosh

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2836

28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2936

Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

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30 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

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36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

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28 Getting Started With Citrix Presentation Server Document Center

You install client software from the components CD For an introduction to the

methods you can use to deploy clients see the Citrix Presentation Server

Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to

help you deploy and configure the client

Citrix continually updates its client software to support new client computing

platforms and operating system versions Visit the Citrix Web site download area

at httpwwwcitrixcomdownload for information about new and updated

clients

Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application

access or Web sites that you can integrate into your corporate portal Deploying

the Web Interface involves the interaction of three network components

bull A server farm

bull A Web server on which you install the Web Interface

bull A client device with a Web browser and depending on the platform you

choose client software

See the Web Interface Administratorrsquos Guide for instructions about how to install

configure and customize the Web Interface Note that before you install the Web

Interface you must install the Access Management Console

The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host

published resources that network users can access over the LAN or WAN and to

access centers which allow access to Web content internal Web servers and

published resources The Secure Gateway transparently encrypts and

authenticates all user connections to protect against data tampering and theft

When a user clicks an application icon using the Web Interface the Web

Interface contacts a service called the Secure Ticket Authority (STA) for a

ldquosecure ticketrdquo

The userrsquos connection to the application is then routed through the Secure

Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway

server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application

You install the Secure Gateway from the components CD The STA is

automatically installed with Citrix Presentation Server it does not have to be

installed on a separate server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2936

Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3036

30 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3236

32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

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36 Getting Started With Citrix Presentation Server Document Center

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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2936

Chapter 2 The Citrix Presentation Server Family 29Document Center

For more information about the Secure Gateway see the Secure Gateway for

Windows Administratorrsquos Guide

Citrix SSL RelayIf you want to secure all communications within your environment using SSL or

TLS you can use Citrix SSL Relay to secure communications among supported

clients the Web Interface and computers running Citrix Presentation Server

To deploy Citrix SSL Relay you need server certificates on each computer

running Citrix Presentation Server or the Web Interface

Citrix SSL Relay is a feature of all Citrix Presentation Server installations

For more information about Citrix SSL Relay see the Citrix Presentation Server

Administratorrsquos Guide

Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation

Server that eliminates the geographical distance between team members

increases the productivity of meetings and allows easy collaboration

Citrix Presentation Server Advanced Edition is designed with the small to

medium business in mind The Advanced Edition enables all of the features

included with the Standard Edition and also provides advanced load management

using Load Manager

Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads

in a server farm so that users can run the published applications they need quickly

and efficiently

The criteria you define in Load Manager determine which servers are least busy

and can best run an application When users launch published resources Load

Manager selects which server will run the application or desktop session based

on server load Load Manager ensures that the application runs on a server that is

not overloaded and so improves performance for users

Using Load Manager also offers increased availability By configuring a pool of

servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without

affecting application availability

Load Manager is installed automatically when you install Citrix Presentation

Server Advanced Edition For more information about Load Manager for Citrix

Presentation Server see the Load Manager Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

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30 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

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36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

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30 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3236

32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3636

36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136

CHAPTER 3Document Center

New in this Release

This chapter introduces you to the new features and enhancements included in

this release of Citrix Presentation Server which strengthen support in the

following areas

bull Continuous availability

bull Enhanced end user experience

bull Easy application deployment

bull Secure access

New features and enhancements are available in all editions of Citrix Presentation

Server unless stated otherwise

For detailed information about system requirements configuration and usage

instructions see the Citrix Presentation Server Administratorrsquos Guide

Continuous AvailabilityThe following new features significantly reduce end user down time and increase

the consistency of user access experience

Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made

to your server farms which administrator made the change what the change was

and when it was made It also enables you to revert those changes if necessary

You can also create a Report Center report that lists these details and also

indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how

to configure and use Configuration Logging see the Citrix Presentation Server

Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3236

32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

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34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

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36 Getting Started With Citrix Presentation Server Document Center

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32 Getting Started With Citrix Presentation Server Document Center

Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA

Service may be down or there may be a problem with Terminal Services) this does

not interfere with the userrsquos ability to access the application through another server

You can specify different recovery actions to be taken automatically if a server fails

a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed

Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests

Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health

Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide

Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as

a computer in an Internet cafe or a kiosk can download and install a modified

Web Client on a per user basis In this way users can have secure remote access

to their applications For further information on non-administrator client

installation see the Clients for Windows Administratorrsquos Guide

Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of

graphics-intensive applications offered through SpeedScreen Progressive

Display This feature also facilitates remote use of these graphics-intensive

applications and reduces bandwidth usage

A lossy compression scheme reduces the size of image files for faster throughput

The compression scheme removes redundant data while attempting to minimize

the loss of information In this way SpeedScreen Progressive Display offers you

a trade-off between the quality of photographic image files as they appear on

client devices and the amount of bandwidth the files consume on their way from

server to client

For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

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36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336

Chapter 3 New in this Release 33Document Center

Easier Application DeploymentYou can install and configure an application on one file server and the application

is streamed to any other server on demand Upgrading or patching applications is

quick because only one installation needs to be updated

Application streaming offers the following benefits to enterprises

bull Cost effective scalable application delivery to end users

bull Lower installation and maintenance costs for applications and servers in

large farms

bull Access to any application anywhere any time regardless of connection

Application streaming is available only with the Enterprise Edition of Citrix

Presentation Server For further information see the Citrix Application Streaming

Guide

Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption

Standard (AES) support It also protects clients and users from connecting to

untrusted servers Clients can specify the requirements for trust and determine

whether or not they trust a connection to the server

For example a client connecting to a certain address (such as httpscitrixcom)

with a specific connection type (such as SSL) is directed to a trusted zone on the

server This trust relationship increases the confidence of client administrators

and users in the integrity of data on client devices and prevents the malicious use

of client connections For further information on trusted server configuration see

the Clients for Windows Administratorrsquos Guide

Further Enhancements in this ReleaseFurther enhancements in this release include

Alerts storage and reporting Alerts can now be stored in the Resource

Manager summary database together with related information such as when the

alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For

further information on alerts storage and reporting see Monitoring Server

Performance with Citrix Presentation Server

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3636

36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436

34 Getting Started With Citrix Presentation Server Document Center

Microsoft Operations Manager 2005 support The Citrix Presentation Server

Management Pack now provides full support for MOM 2005 features For further

information see the Management Pack Administratorrsquos Guide

Monitoring profiles Rather than configuring metrics for each server you can

configure a set of metrics save them as a monitoring profile then apply that

profile to a range of servers For further information on monitoring profiles see

Monitoring Server Performance with Citrix Presentation Server

Automatic proxy detection support Proxy servers can be automatically

detected this means users do not have to configure the proxy server manually In

larger environments this also means administrators do not have to support

incorrect or dynamic configurations For further information see the Clients for

Windows Administratorrsquos Guide

Program Neighborhood Agent backup URL support Administrators can

specify backup URLs for Program Neighborhood Agent in their Web Interface

configuration In addition if Program Neighborhood Agent cannot connect to the

Web Interface administrators can specify backup URLs in a new MSI package

property For further information see the Web Interface Administratorrsquos Guide

Multilingual user interface The Windows Installer package automatically

installs the clients in all supported languages Beginning with version 100 of the

Clients for Windows language-specific installation packages are no longer

available For further information about the multilingual user interface see the

Clients for Windows Administratorrsquos Guide

Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments

your Subscription Advantage agreement may entitle you to upgrade to

Presentation Server 45 Advanced Edition Check with your Citrix reseller for

eligibility requirements

Because of the difference between the editions it is necessary for you to change

the edition of your farms from Standard to Advanced You must also upgrade

your licenses as described in the Citrix white paper Licensing Migrating

Upgrading and Renaming found at

httpsupportcitrixcomarticleCTX108655

To change the edition of a server from Standard to Advanced

1 From the Access Management Console expand the farm and Servers

nodes and select the server whose edition you want to change

2 From Other Tasks choose Set server edition

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3636

36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536

Chapter 3 New in this Release 35Document Center

3 In Set Citrix Presentation Server Edition choose Citrix Presentation

Server Advanced Edition and click OK

Repeat this procedure for each upgraded server in the farm

882019 Getting Started With Citrix Presentation Server

httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3636

36 Getting Started With Citrix Presentation Server Document Center

882019 Getting Started With Citrix Presentation Server

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36 Getting Started With Citrix Presentation Server Document Center