getting started with citrix presentation server
TRANSCRIPT
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Copyright and Trademark Notice
Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement Copies of
the End User License Agreement are included in the root directory of the Citrix Presentation Server for Windows 2000 Server
or Windows Server 2003 CD and in the root directory of the Citrix Presentation Server Components CD
Information in this document is subject to change without notice Companies names and data used in examples herein are
fictitious unless otherwise noted Other than printing one copy for personal use no part of this document may be reproduced or
transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of
Citrix Systems Inc
Copyright copy 2001 ndash 2007 Citrix Systems Inc All rights reserved
Citrix Citrix Presentation Server Citrix Access Gateway GoToAssist ICA (Independent Computing Architecture) Program
Neighborhood Citrix Password Manager Citrix EdgeSight and Citrix Access Gateway are trademarks or registered
trademarks of Citrix Systems Inc in the USA and other countries
RSA Encryption copy 1996-1997 RSA Security Inc All Rights Reserved
Java and Sun are registered trademarks or trademarks of Sun Microsystems Inc in the US and other countries Solaris is a
registered trademark of Sun Microsystems Inc Sun Microsystems Inc has not tested or approved this product
Microsoft Windows Windows NT Windows 2000 Server Windows Server 2003 Access SQL Server SQL Server Express
and Windows CE are registered trademarks or trademarks of Microsoft Corporation in the USA and other countries
Tivoli NetView is a registered trademark of International Business Machines Corp (IBM)
HP OpenView is a trademark of Hewlett-Packard Company
Oracle is a registered trademark of Oracle Corporation
UniCenter is a registered trademark of Computer Associates International Inc
This product includes software developed by The Apache Software Foundation (httpwwwapacheorg)
All other trademarks are the property of their respective owners
Last updated February 2 2007 (elp)
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CONTENTSDocument Center
Contents
Chapter 1 Overview
Whatrsquos in the Citrix Presentation Server Media Pack 6
Getting More Information and Help 8
Product Documentation 8
Accessing Documentation 9
Document Conventions 9
Getting Service and Support 10
Subscription Advantage 11
Citrix Developer Network 11
Education and Training 11
Introduction to Citrix Presentation Server 12
Citrix Presentation Server 12
Citrix Web Interface for Integration with Your Web Server 13
Citrix Presentation Server Clients for Secure Remote Access 14
Secure Gateway for Secure Internet Traffic 15
Consoles for Managing Your Deployment 15
Citrix Access Management Console 16
Citrix Presentation Server Console 16
Extensible Solutions for Seamless Integration of Functionality 16
Chapter 2 The Citrix Presentation Server Family
Whatrsquos Included in Citrix Presentation Server Platinum Edition 18
Citrix EdgeSight for Presentation Server 18
Citrix Password Manager for Presentation Server 18Access Gateway 19
SmartAccess 19
SmoothRoaming 20
Secure by Design 20
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4 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21
Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22
Network Manager for Citrix Presentation Server 23
Citrix Presentation Server Provider and
Citrix Presentation Server Management Pack 24
Citrix Application Streaming 24
Whatrsquos Included in Citrix Presentation Server Advanced Edition 25
Citrix Presentation Server 25
Citrix Access Management Console 26
Citrix Presentation Server Console 27
Citrix Presentation Server Clients 27
Citrix Web Interface 28
The Secure Gateway 28
Citrix SSL Relay 29
Conferencing Manager for Citrix Presentation Server 29
Load Manager for Citrix Presentation Server 29
Chapter 3 New in this Release
Continuous Availability 31
Configuration Logging 31
Health Monitoring amp Recovery 32
Non-Administrator Client Installation 32
Enhanced End User Access Experience 32Easier Application Deployment 33
Secure Access 33
Further Enhancements in this Release 33
Subscription Advantage Customers Resetting the Product Edition 34
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CHAPTER 1Document Center
Overview
Thank you for purchasing Citrix Presentation Server for Windows Before you
install Citrix Presentation Server be sure to read this guide for information about
the materials in the media packThis guide contains
bull An overview of the CDs in the Citrix Presentation Server media pack
bull Information about how to get Citrix Presentation Server documentation
how to find other details about Citrix and how to get technical support
bull An overview of Citrix Presentation Server with descriptions of each
product edition Platinum Enterprise and Advanced
bull Information about new features and enhancements included in this release
of Citrix Presentation Server
bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise
and Advanced Editions of Citrix Presentation Server
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6 Getting Started With Citrix Presentation Server Document Center
Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs
bull Server CDs for Microsoft Windows Server 2003 and Microsoft
Windows Server 2003 x64 These CDs contain
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull An installation checklist
bull Citrix Licensing software
bull Citrix Presentation Server
bull The Citrix Access Management Console and the Citrix Presentation
Server Console
bull Citrix Web Interface
bull Presentation Server documentation
bull Management components (Load Manager Resource Manager
Installation Manager Network Manager and Citrix Presentation
Server Provider)
Load Manager is enabled for all product editions The other
management components are enabled only if you have purchased the
Enterprise or Platinum Edition For further details see ldquoThe Citrix
Presentation Server Familyrdquo on page 17
bull Components CD This CD contains
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Streaming Profiler
bull Citrix Web Interface
bull Conferencing Manager
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Chapter 1 Overview 7Document Center
bull Presentation Server 40 for Windows 2000 Server CD This CDcontains
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Web Interface
bull Presentation Server 40 for UNIX Operating Systems CD This CD
contains
bull Presentation Server 40 for UNIX
bull Presentation Server documentation
bull Edgesight 42 for Presentation Server This CD includes the following
Platinum Edition features
bull EdgeSight Server
bull EdgeSight for Presentation Server Agent
bull EdgeSight documentation
bull Password Manager 45 for Presentation Server This CD contains
bull Citrix Password Manager for Presentation Server
bull Central store creation utilities
bull The Citrix Access Management Console
bull Self-service password reset and account unlock
bull The Application Definition Tool
bull The Password Manager Agent software
bull The Password Manager Service
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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Copyright and Trademark Notice
Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement Copies of
the End User License Agreement are included in the root directory of the Citrix Presentation Server for Windows 2000 Server
or Windows Server 2003 CD and in the root directory of the Citrix Presentation Server Components CD
Information in this document is subject to change without notice Companies names and data used in examples herein are
fictitious unless otherwise noted Other than printing one copy for personal use no part of this document may be reproduced or
transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of
Citrix Systems Inc
Copyright copy 2001 ndash 2007 Citrix Systems Inc All rights reserved
Citrix Citrix Presentation Server Citrix Access Gateway GoToAssist ICA (Independent Computing Architecture) Program
Neighborhood Citrix Password Manager Citrix EdgeSight and Citrix Access Gateway are trademarks or registered
trademarks of Citrix Systems Inc in the USA and other countries
RSA Encryption copy 1996-1997 RSA Security Inc All Rights Reserved
Java and Sun are registered trademarks or trademarks of Sun Microsystems Inc in the US and other countries Solaris is a
registered trademark of Sun Microsystems Inc Sun Microsystems Inc has not tested or approved this product
Microsoft Windows Windows NT Windows 2000 Server Windows Server 2003 Access SQL Server SQL Server Express
and Windows CE are registered trademarks or trademarks of Microsoft Corporation in the USA and other countries
Tivoli NetView is a registered trademark of International Business Machines Corp (IBM)
HP OpenView is a trademark of Hewlett-Packard Company
Oracle is a registered trademark of Oracle Corporation
UniCenter is a registered trademark of Computer Associates International Inc
This product includes software developed by The Apache Software Foundation (httpwwwapacheorg)
All other trademarks are the property of their respective owners
Last updated February 2 2007 (elp)
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CONTENTSDocument Center
Contents
Chapter 1 Overview
Whatrsquos in the Citrix Presentation Server Media Pack 6
Getting More Information and Help 8
Product Documentation 8
Accessing Documentation 9
Document Conventions 9
Getting Service and Support 10
Subscription Advantage 11
Citrix Developer Network 11
Education and Training 11
Introduction to Citrix Presentation Server 12
Citrix Presentation Server 12
Citrix Web Interface for Integration with Your Web Server 13
Citrix Presentation Server Clients for Secure Remote Access 14
Secure Gateway for Secure Internet Traffic 15
Consoles for Managing Your Deployment 15
Citrix Access Management Console 16
Citrix Presentation Server Console 16
Extensible Solutions for Seamless Integration of Functionality 16
Chapter 2 The Citrix Presentation Server Family
Whatrsquos Included in Citrix Presentation Server Platinum Edition 18
Citrix EdgeSight for Presentation Server 18
Citrix Password Manager for Presentation Server 18Access Gateway 19
SmartAccess 19
SmoothRoaming 20
Secure by Design 20
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4 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21
Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22
Network Manager for Citrix Presentation Server 23
Citrix Presentation Server Provider and
Citrix Presentation Server Management Pack 24
Citrix Application Streaming 24
Whatrsquos Included in Citrix Presentation Server Advanced Edition 25
Citrix Presentation Server 25
Citrix Access Management Console 26
Citrix Presentation Server Console 27
Citrix Presentation Server Clients 27
Citrix Web Interface 28
The Secure Gateway 28
Citrix SSL Relay 29
Conferencing Manager for Citrix Presentation Server 29
Load Manager for Citrix Presentation Server 29
Chapter 3 New in this Release
Continuous Availability 31
Configuration Logging 31
Health Monitoring amp Recovery 32
Non-Administrator Client Installation 32
Enhanced End User Access Experience 32Easier Application Deployment 33
Secure Access 33
Further Enhancements in this Release 33
Subscription Advantage Customers Resetting the Product Edition 34
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CHAPTER 1Document Center
Overview
Thank you for purchasing Citrix Presentation Server for Windows Before you
install Citrix Presentation Server be sure to read this guide for information about
the materials in the media packThis guide contains
bull An overview of the CDs in the Citrix Presentation Server media pack
bull Information about how to get Citrix Presentation Server documentation
how to find other details about Citrix and how to get technical support
bull An overview of Citrix Presentation Server with descriptions of each
product edition Platinum Enterprise and Advanced
bull Information about new features and enhancements included in this release
of Citrix Presentation Server
bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise
and Advanced Editions of Citrix Presentation Server
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6 Getting Started With Citrix Presentation Server Document Center
Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs
bull Server CDs for Microsoft Windows Server 2003 and Microsoft
Windows Server 2003 x64 These CDs contain
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull An installation checklist
bull Citrix Licensing software
bull Citrix Presentation Server
bull The Citrix Access Management Console and the Citrix Presentation
Server Console
bull Citrix Web Interface
bull Presentation Server documentation
bull Management components (Load Manager Resource Manager
Installation Manager Network Manager and Citrix Presentation
Server Provider)
Load Manager is enabled for all product editions The other
management components are enabled only if you have purchased the
Enterprise or Platinum Edition For further details see ldquoThe Citrix
Presentation Server Familyrdquo on page 17
bull Components CD This CD contains
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Streaming Profiler
bull Citrix Web Interface
bull Conferencing Manager
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Chapter 1 Overview 7Document Center
bull Presentation Server 40 for Windows 2000 Server CD This CDcontains
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Web Interface
bull Presentation Server 40 for UNIX Operating Systems CD This CD
contains
bull Presentation Server 40 for UNIX
bull Presentation Server documentation
bull Edgesight 42 for Presentation Server This CD includes the following
Platinum Edition features
bull EdgeSight Server
bull EdgeSight for Presentation Server Agent
bull EdgeSight documentation
bull Password Manager 45 for Presentation Server This CD contains
bull Citrix Password Manager for Presentation Server
bull Central store creation utilities
bull The Citrix Access Management Console
bull Self-service password reset and account unlock
bull The Application Definition Tool
bull The Password Manager Agent software
bull The Password Manager Service
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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CONTENTSDocument Center
Contents
Chapter 1 Overview
Whatrsquos in the Citrix Presentation Server Media Pack 6
Getting More Information and Help 8
Product Documentation 8
Accessing Documentation 9
Document Conventions 9
Getting Service and Support 10
Subscription Advantage 11
Citrix Developer Network 11
Education and Training 11
Introduction to Citrix Presentation Server 12
Citrix Presentation Server 12
Citrix Web Interface for Integration with Your Web Server 13
Citrix Presentation Server Clients for Secure Remote Access 14
Secure Gateway for Secure Internet Traffic 15
Consoles for Managing Your Deployment 15
Citrix Access Management Console 16
Citrix Presentation Server Console 16
Extensible Solutions for Seamless Integration of Functionality 16
Chapter 2 The Citrix Presentation Server Family
Whatrsquos Included in Citrix Presentation Server Platinum Edition 18
Citrix EdgeSight for Presentation Server 18
Citrix Password Manager for Presentation Server 18Access Gateway 19
SmartAccess 19
SmoothRoaming 20
Secure by Design 20
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4 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21
Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22
Network Manager for Citrix Presentation Server 23
Citrix Presentation Server Provider and
Citrix Presentation Server Management Pack 24
Citrix Application Streaming 24
Whatrsquos Included in Citrix Presentation Server Advanced Edition 25
Citrix Presentation Server 25
Citrix Access Management Console 26
Citrix Presentation Server Console 27
Citrix Presentation Server Clients 27
Citrix Web Interface 28
The Secure Gateway 28
Citrix SSL Relay 29
Conferencing Manager for Citrix Presentation Server 29
Load Manager for Citrix Presentation Server 29
Chapter 3 New in this Release
Continuous Availability 31
Configuration Logging 31
Health Monitoring amp Recovery 32
Non-Administrator Client Installation 32
Enhanced End User Access Experience 32Easier Application Deployment 33
Secure Access 33
Further Enhancements in this Release 33
Subscription Advantage Customers Resetting the Product Edition 34
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CHAPTER 1Document Center
Overview
Thank you for purchasing Citrix Presentation Server for Windows Before you
install Citrix Presentation Server be sure to read this guide for information about
the materials in the media packThis guide contains
bull An overview of the CDs in the Citrix Presentation Server media pack
bull Information about how to get Citrix Presentation Server documentation
how to find other details about Citrix and how to get technical support
bull An overview of Citrix Presentation Server with descriptions of each
product edition Platinum Enterprise and Advanced
bull Information about new features and enhancements included in this release
of Citrix Presentation Server
bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise
and Advanced Editions of Citrix Presentation Server
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6 Getting Started With Citrix Presentation Server Document Center
Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs
bull Server CDs for Microsoft Windows Server 2003 and Microsoft
Windows Server 2003 x64 These CDs contain
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull An installation checklist
bull Citrix Licensing software
bull Citrix Presentation Server
bull The Citrix Access Management Console and the Citrix Presentation
Server Console
bull Citrix Web Interface
bull Presentation Server documentation
bull Management components (Load Manager Resource Manager
Installation Manager Network Manager and Citrix Presentation
Server Provider)
Load Manager is enabled for all product editions The other
management components are enabled only if you have purchased the
Enterprise or Platinum Edition For further details see ldquoThe Citrix
Presentation Server Familyrdquo on page 17
bull Components CD This CD contains
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Streaming Profiler
bull Citrix Web Interface
bull Conferencing Manager
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Chapter 1 Overview 7Document Center
bull Presentation Server 40 for Windows 2000 Server CD This CDcontains
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Web Interface
bull Presentation Server 40 for UNIX Operating Systems CD This CD
contains
bull Presentation Server 40 for UNIX
bull Presentation Server documentation
bull Edgesight 42 for Presentation Server This CD includes the following
Platinum Edition features
bull EdgeSight Server
bull EdgeSight for Presentation Server Agent
bull EdgeSight documentation
bull Password Manager 45 for Presentation Server This CD contains
bull Citrix Password Manager for Presentation Server
bull Central store creation utilities
bull The Citrix Access Management Console
bull Self-service password reset and account unlock
bull The Application Definition Tool
bull The Password Manager Agent software
bull The Password Manager Service
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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4 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Enterprise Edition 21
Resource Manager for Citrix Presentation Server 22Installation Manager for Citrix Presentation Server 22
Network Manager for Citrix Presentation Server 23
Citrix Presentation Server Provider and
Citrix Presentation Server Management Pack 24
Citrix Application Streaming 24
Whatrsquos Included in Citrix Presentation Server Advanced Edition 25
Citrix Presentation Server 25
Citrix Access Management Console 26
Citrix Presentation Server Console 27
Citrix Presentation Server Clients 27
Citrix Web Interface 28
The Secure Gateway 28
Citrix SSL Relay 29
Conferencing Manager for Citrix Presentation Server 29
Load Manager for Citrix Presentation Server 29
Chapter 3 New in this Release
Continuous Availability 31
Configuration Logging 31
Health Monitoring amp Recovery 32
Non-Administrator Client Installation 32
Enhanced End User Access Experience 32Easier Application Deployment 33
Secure Access 33
Further Enhancements in this Release 33
Subscription Advantage Customers Resetting the Product Edition 34
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CHAPTER 1Document Center
Overview
Thank you for purchasing Citrix Presentation Server for Windows Before you
install Citrix Presentation Server be sure to read this guide for information about
the materials in the media packThis guide contains
bull An overview of the CDs in the Citrix Presentation Server media pack
bull Information about how to get Citrix Presentation Server documentation
how to find other details about Citrix and how to get technical support
bull An overview of Citrix Presentation Server with descriptions of each
product edition Platinum Enterprise and Advanced
bull Information about new features and enhancements included in this release
of Citrix Presentation Server
bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise
and Advanced Editions of Citrix Presentation Server
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6 Getting Started With Citrix Presentation Server Document Center
Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs
bull Server CDs for Microsoft Windows Server 2003 and Microsoft
Windows Server 2003 x64 These CDs contain
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull An installation checklist
bull Citrix Licensing software
bull Citrix Presentation Server
bull The Citrix Access Management Console and the Citrix Presentation
Server Console
bull Citrix Web Interface
bull Presentation Server documentation
bull Management components (Load Manager Resource Manager
Installation Manager Network Manager and Citrix Presentation
Server Provider)
Load Manager is enabled for all product editions The other
management components are enabled only if you have purchased the
Enterprise or Platinum Edition For further details see ldquoThe Citrix
Presentation Server Familyrdquo on page 17
bull Components CD This CD contains
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Streaming Profiler
bull Citrix Web Interface
bull Conferencing Manager
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Chapter 1 Overview 7Document Center
bull Presentation Server 40 for Windows 2000 Server CD This CDcontains
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Web Interface
bull Presentation Server 40 for UNIX Operating Systems CD This CD
contains
bull Presentation Server 40 for UNIX
bull Presentation Server documentation
bull Edgesight 42 for Presentation Server This CD includes the following
Platinum Edition features
bull EdgeSight Server
bull EdgeSight for Presentation Server Agent
bull EdgeSight documentation
bull Password Manager 45 for Presentation Server This CD contains
bull Citrix Password Manager for Presentation Server
bull Central store creation utilities
bull The Citrix Access Management Console
bull Self-service password reset and account unlock
bull The Application Definition Tool
bull The Password Manager Agent software
bull The Password Manager Service
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 1Document Center
Overview
Thank you for purchasing Citrix Presentation Server for Windows Before you
install Citrix Presentation Server be sure to read this guide for information about
the materials in the media packThis guide contains
bull An overview of the CDs in the Citrix Presentation Server media pack
bull Information about how to get Citrix Presentation Server documentation
how to find other details about Citrix and how to get technical support
bull An overview of Citrix Presentation Server with descriptions of each
product edition Platinum Enterprise and Advanced
bull Information about new features and enhancements included in this release
of Citrix Presentation Server
bull An overview of how a Citrix Presentation Server solution fits together andhow to find out more about each component in the Platinum Enterprise
and Advanced Editions of Citrix Presentation Server
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6 Getting Started With Citrix Presentation Server Document Center
Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs
bull Server CDs for Microsoft Windows Server 2003 and Microsoft
Windows Server 2003 x64 These CDs contain
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull An installation checklist
bull Citrix Licensing software
bull Citrix Presentation Server
bull The Citrix Access Management Console and the Citrix Presentation
Server Console
bull Citrix Web Interface
bull Presentation Server documentation
bull Management components (Load Manager Resource Manager
Installation Manager Network Manager and Citrix Presentation
Server Provider)
Load Manager is enabled for all product editions The other
management components are enabled only if you have purchased the
Enterprise or Platinum Edition For further details see ldquoThe Citrix
Presentation Server Familyrdquo on page 17
bull Components CD This CD contains
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Streaming Profiler
bull Citrix Web Interface
bull Conferencing Manager
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Chapter 1 Overview 7Document Center
bull Presentation Server 40 for Windows 2000 Server CD This CDcontains
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Web Interface
bull Presentation Server 40 for UNIX Operating Systems CD This CD
contains
bull Presentation Server 40 for UNIX
bull Presentation Server documentation
bull Edgesight 42 for Presentation Server This CD includes the following
Platinum Edition features
bull EdgeSight Server
bull EdgeSight for Presentation Server Agent
bull EdgeSight documentation
bull Password Manager 45 for Presentation Server This CD contains
bull Citrix Password Manager for Presentation Server
bull Central store creation utilities
bull The Citrix Access Management Console
bull Self-service password reset and account unlock
bull The Application Definition Tool
bull The Password Manager Agent software
bull The Password Manager Service
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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6 Getting Started With Citrix Presentation Server Document Center
Whatrsquos in the Citrix Presentation Server Media PackYour Citrix Presentation Server media pack includes the following CDs
bull Server CDs for Microsoft Windows Server 2003 and Microsoft
Windows Server 2003 x64 These CDs contain
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull An installation checklist
bull Citrix Licensing software
bull Citrix Presentation Server
bull The Citrix Access Management Console and the Citrix Presentation
Server Console
bull Citrix Web Interface
bull Presentation Server documentation
bull Management components (Load Manager Resource Manager
Installation Manager Network Manager and Citrix Presentation
Server Provider)
Load Manager is enabled for all product editions The other
management components are enabled only if you have purchased the
Enterprise or Platinum Edition For further details see ldquoThe Citrix
Presentation Server Familyrdquo on page 17
bull Components CD This CD contains
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml)
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Streaming Profiler
bull Citrix Web Interface
bull Conferencing Manager
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Chapter 1 Overview 7Document Center
bull Presentation Server 40 for Windows 2000 Server CD This CDcontains
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Web Interface
bull Presentation Server 40 for UNIX Operating Systems CD This CD
contains
bull Presentation Server 40 for UNIX
bull Presentation Server documentation
bull Edgesight 42 for Presentation Server This CD includes the following
Platinum Edition features
bull EdgeSight Server
bull EdgeSight for Presentation Server Agent
bull EdgeSight documentation
bull Password Manager 45 for Presentation Server This CD contains
bull Citrix Password Manager for Presentation Server
bull Central store creation utilities
bull The Citrix Access Management Console
bull Self-service password reset and account unlock
bull The Application Definition Tool
bull The Password Manager Agent software
bull The Password Manager Service
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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Chapter 1 Overview 7Document Center
bull Presentation Server 40 for Windows 2000 Server CD This CDcontains
bull The Citrix Access Management Console
bull Citrix Presentation Server Clients
bull Secure Gateway
bull Citrix Presentation Server Management Pack This component is
enabled only if you have purchased Enterprise or Platinum Edition
bull Network Manager Console plug-ins
bull Citrix Web Interface
bull Presentation Server 40 for UNIX Operating Systems CD This CD
contains
bull Presentation Server 40 for UNIX
bull Presentation Server documentation
bull Edgesight 42 for Presentation Server This CD includes the following
Platinum Edition features
bull EdgeSight Server
bull EdgeSight for Presentation Server Agent
bull EdgeSight documentation
bull Password Manager 45 for Presentation Server This CD contains
bull Citrix Password Manager for Presentation Server
bull Central store creation utilities
bull The Citrix Access Management Console
bull Self-service password reset and account unlock
bull The Application Definition Tool
bull The Password Manager Agent software
bull The Password Manager Service
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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8 Getting Started With Citrix Presentation Server Document Center
bull Password Manager documentation
Getting More Information and HelpThis section describes how to get more information about Citrix Presentation
Server and the support that is available
Product DocumentationThe documentation for Citrix Presentation Server includes guides known issues
information and Help For information about terminology related to Presentation
Server see the Citrix Presentation Server Glossary
bull ldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) located in
the root directory of the server CD and the components CD in your media
pack includes links to the most up-to-date versions of product
documentation for all features in the Advanced Enterprise and Platinum
Editions ldquoWelcome to Citrix Presentation Serverrdquo is also available on the
Web at httpsupportcitrixcomarticleCTX112276
bull Guides are provided as Adobe Portable Document Format (PDF) files Toview search and print the PDF documentation you need to have Adobe
Acrobat Reader 505 with Search or Adobe Reader 60 through 70 You
can download these products for free from Adobe Systemsrsquo Web site at
httpwwwadobecom
bull Be sure to read all the readme files and the installation checklist before you
install Citrix Presentation Server or any of its components or whentroubleshooting These files contain important information that includes
last-minute documentation updates and corrections They are available as
described in ldquoAccessing Documentationrdquo on page 9 Note that readmes are
Note For customers who purchased the Access Gateway appliance and
Presentation Server Platinum Edition the Citrix Access Gateway software
is installed on the appliance before delivery
Important Adobe Reader 80 is not supported with the Document Center
For best results use Adobe Acrobat Reader 505 with Search Adobe
Reader 60 or Adobe Reader 70
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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Chapter 1 Overview 9Document Center
updated as necessary on the Citrix Web site (httpsupportcitrixcom
docs)
bull Help is available in many components
Accessing DocumentationldquoWelcome to Citrix Presentation Serverrdquo (Read_Me_Firsthtml) provides links to
the current documentation for all product features and to additional Citrix support
resources
To open Welcome to Citrix Presentation Server from the Web
1 Open your Web browser and navigate to supportcitrixcomdocs
2 Select Presentation Server 45 and Components
3 Open Welcome to Citrix Presentation Server The page opens in your
browser
To open Welcome to Citrix Presentation Server from your product CD
1 Navigate to the root folder on your product CD
2 Open Read_Me_Firsthtml The page opens in your browser
Document ConventionsCitrix Presentation Server documentation uses the following typographic
conventions for menus commands keyboard keys and items in the product
interface
Convention Meaning
Boldface Commands names of interface items such as text boxes option buttons and user input
Italics Placeholders for information or parameters that you provide For example filename in a procedure means you type the actual nameof a file Italics are also used for new terms and the titles of books
SystemRoot The Windows system directory which can be WTSRV WINNTWINDOWS or any other name you specify when you installWindows
Monospace Text displayed in a text file
braces A series of items one of which is required in command statementsFor example yes | no means you must type yes or no Do nottype the braces themselves
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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10 Getting Started With Citrix Presentation Server Document Center
Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Advisors
Program Contact your supplier for first-line support or check for your nearest
Solutions Advisor at httpwwwcitrixcomsitepartners
In addition to the Citrix Solutions Advisors Program Citrix offers a variety of
self-service Web-based technical support tools from its Knowledge Center at
httpsupportcitrixcom Knowledge Center features include
bull A knowledge base containing thousands of technical solutions to support
your Citrix environment
bull An online product documentation library
bull Interactive support forums for every Citrix product
bull Access to the latest hotfixes and service packs
bull Security bulletins
bull Online problem reporting and tracking (for customers with valid support
contracts)
bull Citrix Live Remote Assistance Using Citrixrsquos remote assistance product
GoToAssist a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a
solution
Another source of support Citrix Preferred Support Services provides a range of
options that allow you to customize the level and type of support for your organizationrsquos Citrix products
[ brackets ] Optional items in command statements For example [ping]means that you can type ping with the command Do not type the
brackets themselves
| (vertical bar) A separator between items in braces or brackets in commandstatements For example hold | release | delete means youtype hold or release or delete
hellip (ellipsis) You can repeat the previous item or items in command statementsFor example routedevicename[hellip] means you can typeadditional devicenames separated by commas
Convention Meaning
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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Chapter 1 Overview 11Document Center
Subscription AdvantageYour product includes a one-year membership in the Subscription Advantage program The Citrix Subscription Advantage program gives you an easy way to
stay current with the latest software version and information for your Citrix
products Not only do you get automatic access to download the latest feature
releases software upgrades and enhancements that become available during the
term of your membership you also get priority access to important Citrix
technology information
You can find more information on the Citrix Web site at
httpwwwcitrixcomservices (select Subscription Advantage) You can also
contact your Citrix sales representative Citrix Customer Care or a member of the
Citrix Solutions Advisors Program for more information
Citrix Developer NetworkThe Citrix Developer Network (CDN) is at httpwwwcitrixcomcdn This
open-enrollment membership program provides access to developer toolkits
technical information and test programs for software and hardware vendors
system integrators ICA licensees and corporate IT developers who incorporate
Citrix computing solutions into their products
Many of the operations that you can perform using the Citrix Presentation Server
user interface can be customized using the Citrix Software Development Kits
(SDKs) You can download these SDKs from httpwwwcitrixcomcdn
Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions
Instructor-led courses are offered through Citrix Authorized Learning Centers
(CALCs) CALCs provide high-quality classroom learning using professional
courseware developed by Citrix Many of these courses lead to certification
Web-based training courses are available through CALCs resellers and from the
Citrix Web site
Information about programs and courseware for Citrix training and certification is
available from httpwwwcitrixcomedu
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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12 Getting Started With Citrix Presentation Server Document Center
Introduction to Citrix Presentation Server Citrix Presentation Server is the industry standard for delivering Windows
applications at the lowest costmdashanywhere Its application virtualization and
application streaming delivery methods enable the best access experience for any
user with any device working over any network Presentation Server allows
delivery of applications as a servicemdashproviding on-demand access to users while
affording the flexibility to leverage future application architectures
Whether your users rely on Windows or Macintosh PCs or laptops UNIX or
Linux workstations thin-client devices Windows-based terminals wireless
devices or other network appliances you can use Citrix Presentation Server
solutions to
bull Provide tailored secure access control in any access scenario
bull Deliver continuous access across devices networks and locations
bull Provide scalability and continuous availability for any business scenario
bull Protect information through a multidimensional secure architecture
bull Observe monitor and measure access infrastructure resources
Citrix Presentation Server Citrix Presentation Server enables multiple users to log on and run applications in
separate protected sessions on a single server or on multiple servers You install
Citrix Presentation Server on computers running Windows Terminal Services and
install and publish the applications or other resources that you want to deploy on
computers running Citrix Presentation Server For example you may want to
install office productivity applications (such as word processors and
spreadsheets) enterprise resource planning applications such as SAP and
Peoplesoft or any other custom applications
You can group a number of servers together to form a server farm A server farm
is a group of computers that you manage as a single entity Server farms provide
you with a flexible and robust way of deploying applications and content to users
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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Chapter 1 Overview 13Document Center
Citrix Web Interface for Integration with Your Web
Server Use the Web Interface to give users access to published resources through the
Web or your Intranet Users log on to the Web Interface using their usual Web
browser and see links to the applications that they are authorized to run
The Web Interface dynamically creates an HTML page that shows the server farm
for each of your users After logging on each user sees a Web page that includes
all the applications and resources in the server farm that you configure for that
user Using the Web Interface you can create stand-alone Web sites for
application access or Web sites that can be integrated into your corporate portal
You can use the Web Interface with the Access Gateway or Secure Gateway (see
ldquoSecure Gateway for Secure Internet Trafficrdquo on page 15) to transport data
securely over the Internet using standards-based security technology To control
secure access to applications on computers running Presentation Server you can
use Access Gateway access control policies and filters
The Platinum Edition provides Web Interface integration with the Password
Manager self-service features account unlock and self-service password reset
Set up the Password Manager Service and have users register security questions
when they launch the Password Manager agent software When the security
questions are registered the users can reset their domain passwords or unlock
their domain accounts from the Web Interface without help desk or administrator
intervention
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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14 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Clients for Secure
Remote AccessCitrix uses the Independent Computing Architecture (ICA) protocol to exchange
information between a userrsquos client device and the published resources on the
computer running Citrix Presentation Server The Citrix Presentation Server
client software is available for a range of different devices so users can connect to
published applications from various platforms
This diagram shows Citrix Presentation Server Clients connecting to a server farm and
accessing published applications and resources
You publish any given application or content once on the server but multiple
users can simultaneously access the published resources Application processing
on the client is kept to a minimum because the application runs entirely on theserver The ICA protocol sends keystrokes mouse clicks and screen updates
between the server and the client so to the user of the client device it appears that
the software is running locally
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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18 Getting Started With Citrix Presentation Server Document Center
Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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Chapter 1 Overview 15Document Center
Because applications run on the server and not on the client device users can
connect from any platform For example Microsoft Outlook running as a
published application looks and feels the same whether the user is connecting
from a Windows CE hand-held computer a Macintosh desktop or a Linux
workstation You can control user connections to the server to prevent over-
consumption of licenses or server resources
With many clients (including the Clients for Windows Java Macintosh and
Linux) you can secure ICA communications using the Secure Socket Layer
(SSL) or Transport Layer Security (TLS) protocols SSLTLS provides server
authentication encryption of the data stream and message integrity checks and
enables you to deliver applications securely within a LAN or across the Internet
Secure Gateway for Secure Internet TrafficThe Secure Gateway is a secure Internet gateway for ICA data traveling into and
out of a server farm You can secure all traffic traveling across the Internet among
computers running Citrix Presentation Server and SSL-enabled client
workstations Using the Secure Gateway makes firewall traversal easier and
provides heightened security by providing a single point of entry and secure
access to your server farms
Consoles for Managing Your DeploymentCitrix provides two consoles for managing servers and farms both locally and
remotely
This diagram shows local and remote control monitoring of a server farm using themanagement consoles
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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16 Getting Started With Citrix Presentation Server Document Center
Citrix Access Management Console
For Citrix Presentation Server use the Access Management Console to manageapplications servers and farm properties Create a variety of reports configure
application access (both through the Web Interface and Program Neighborhood
Agent) and support Conferencing Manager guest attendee logons In addition
use the console to configure health monitoring tests troubleshoot alerts diagnose
problems in your farms view hotfix information for your Citrix products and
track administrative changes made with the console For more information about
the console see ldquoCitrix Access Management Consolerdquo on page 26
The Access Management Console provides additional benefits for Platinum
Edition customersmdasha single point of access for managing and monitoring the
password management SmartAccess and access control features of the Platinum
Edition
Citrix Presentation Server ConsoleUse the Presentation Server Console to connect to any single server farm in your
deployment to set up policies and printers and to manage application isolation
environments and zones for the entire farm Use the console to access
management components available only with the Advanced and Enterprise
Editions of Citrix Presentation Server (see ldquoThe Citrix Presentation Server
Familyrdquo on page 17) For more information about the console see ldquoCitrix
Presentation Server Consolerdquo on page 27
Extensible Solutions for Seamless Integration of
FunctionalityMany additional features are available as part of various Citrix Presentation
Server solutions You install and use only the features that you need on each
server and customize the server according to your needs and the role of the server
in your enterprise Additional features include load balancing system monitoring
and analysis application packaging and delivery server performance monitoring
application streaming and presentation and conferencing services For more
information about these features see ldquoThe Citrix Presentation Server Familyrdquo on
page 17
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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CHAPTER 2Document Center
The Citrix Presentation Server Family
Citrix Presentation Server is available in three tailored editions
bull Citrix Presentation Server Platinum Edition is the complete solution that
includes all of the features available with the Enterprise Edition and also
provides application performance monitoring powered by Citrix
EdgeSight secure remote access powered by Citrix Access Gateway
SmartAccess password management powered by Citrix Password
Manager and self-service password reset for domain passwords
bull Citrix Presentation Server Enterprise Edition is designed for single-point
control of servers licenses and resources in large organizations and
multinational corporations The Enterprise Edition enables all of the
features available with the Advanced Edition and also provides system
monitoring and analysis application packaging and delivery applicationstreaming integration with third-party SNMP management consoles and
the Citrix Presentation Server Management Pack for MOM
bull Citrix Presentation Server Advanced Edition is designed to give businesses
outstanding performance from applications running on a central server The
Advanced Edition includes load balancing functionality
These solutions enable you to install and license only those features and
components that you need on a specific server Each solution is described in
detail
bull ldquoWhatrsquos Included in Citrix Presentation Server Platinum Editionrdquo on page
18
bull ldquoWhatrsquos Included in Citrix Presentation Server Enterprise Editionrdquo on page
21
bull ldquoWhatrsquos Included in Citrix Presentation Server Advanced Editionrdquo on page
25
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Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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Whatrsquos Included in Citrix Presentation Server Platinum
EditionCitrix Presentation Server Platinum Edition is the complete solution specifically
designed for large enterprises that require complete secure access to applications
with performance monitoring and password management It is designed for large
organizations and multinational corporations that provide always-on access and
that want to pinpoint network and application performance issues instantly
The Platinum Edition enables all of the features included with the Enterprise
Edition and also provides
bull Application performance monitoring powered by Citrix EdgeSight for
Presentation Server
bull Password management powered by Citrix Password Manager for
Presentation Server
bull Secure remote access powered by Citrix Access Gateway
Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server is an end-to-end performance
management solution for computers running Citrix Presentation Server It
monitors user sessions and server performance in real time allowing you to
quickly analyze resolve and proactively prevent problems Use EdgeSight to
ensure that users in your enterprise have the required resources to work more
productively
Citrix Password Manager for Presentation Server Citrix Password Manager is an enterprise-class single sign-on solution that
provides secure and managed access to Windows Web and host-based
applications running in the Citrix environment as well as local applications on thedesktop
Users authenticate once and Password Manager does the rest automatically
logging on to password-protected information systems enforcing password
policies monitoring all password-related events and even automating user tasks
including password changes
Note Citrix Systems also offers Citrix EdgeSight for Endpoints an end-to-end
performance management solution for end-user systems For more information
see the Citrix EdgeSight for Endpoints product documentation at
supportcitrixcom
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Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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Chapter 2 The Citrix Presentation Server Family 19Document Center
Designed to work seamlessly with all components in the Platinum Edition
Password Manager adds value to each of the component products
bull Citrix Presentation Server Password Manager provides single sign-on access
to password-protected applications published on servers running Presentation
Server
bull Citrix Access Gateway Users authenticate once and Password Manager passes
their credentials through to any information and application resource available
in the secure personalized computing environment
Password Manager provides a broad range of solutions
bull Centralized password management solution that can enforce a verifiable
security policy for current and legacy applications
bull Allow users to reset their Windows passwords and unlock their Windowsaccounts
bull Time-saving Hot Desktop feature to allow users to quickly access their own
environment on a shared system
Access GatewayCitrix Access Gateway is a universal SSL VPN appliance that provides a secure
always-on single point-of-access to all applications and protocols It has all of
the advantages of IPSec and SSL VPNs without their costly and cumbersome
implementation and management Customers who purchase the Access Gateway
and Platinum Edition are entitled to the Advanced Edition of Access Gateway
which includes Advanced Access Control Use Advanced Access Control tofinely control both the resources users can access and what actions they can
perform facilitating regulatory compliance Access Gateway delivers the best
access experience for everyone secure access to corporate data for the business
easy access for users and easy administration and management for IT
The Advanced Access Control software included with your Platinum Edition
expands your Access Gateway environment and provides your users with the
following standard features
SmartAccessSmartAccess analyzes the access scenario and then delivers the appropriate level
of access without compromising security Depending on who and where users areand what device and network they are using users are granted different levels of
access such as the ability to preview but not edit documents
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Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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20 Getting Started With Citrix Presentation Server Document Center
Advanced Access Control provides SmartAccess through two key phases sense
and respond In the sensing phase of SmartAccess the system analyzes the userrsquos
access scenario and then responds with an appropriate level of access Granted or
denied are no longer the only answers to an access attempt because organizations
not only control which resources users get access to based on their access
scenario but how they can use these resources when they gain access For
example a user at an airport kiosk could be allowed to only preview or read email
attachments and files but would not be allowed to download edit or print these
files However that same user working from home may be granted full download
editing and printing capabilities In addition Advanced Access Control
integrates seamlessly with Citrix Presentation Server to give organizations this
same level of granular control over published applications
SmoothRoamingAdvanced Access Control supports SmoothRoaming technology by ensuring that
as users move between devices networks and locations the appropriate level of
access is configured automatically for each new access scenario
Secure by DesignAdvanced Access Control provides users with access that is inherently secure by
design protecting both the security of company information as well as the
integrity of the network
SmartAccess SmoothRoaming and Secure by Design technologies work
together by combining the following features
Integrated endpoint security Provides continuous real-time monitoring toensure that the device is safe to connect and remain connected to the network
Endpoint analysis further evaluates the integrity of connecting devices and allows
you to tailor the level of access you grant in policies according to analysis results
VPN connectivity Network resources enable direct SSL virtual private
network (VPN) connectivity to servers services and networks within the
corporate LAN
Action controls Allow administators to set policies that allow or deny viewing
editing and saving documents depending on the userrsquos identity device location
and connection
Mobile device awareness Refactors email and file interfaces for personaldigital assistants (PDAs) and small form factor devices
Browser-only access Provides access with any Web browser on any device to
Web sites files and email You can automatically render Microsoft Office
documents for HTML Preview
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Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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Chapter 2 The Citrix Presentation Server Family 21Document Center
Secure access to Web-based email and files Provides access to corporate
email securely over the Internet through a Web-based user interface Allows users
to securely access Microsoft Outlook and Lotus Notes in real time and
synchronize information for offline use Enables access to corporate network file
shares securely over the Internet through a Web-based user interface
Advanced Presentation Server integration You can use endpoint analysis and
client location to control which published applications are available to the user
This feature extends SmartAccess to Presentation Server including the use of
Advanced Access Control filters to control local client drive mapping clipboard
operations and local printer mapping
Multilingual support Provides full server and client support for Japanese
German French and Spanish
Standards-based encryption Uses industry-standard SSL encryption to
provide secure access to corporate resources
Common management platform Provides a unified framework containing
client and server configuration licensing monitoring and reporting tools for
administrative simplicity business visibility and corporate security
Whatrsquos Included in Citrix Presentation Server EnterpriseEdition
Citrix Presentation Server Enterprise Edition offers robust management
capabilities specifically designed for single-point control of servers licenses and
resources It is designed for IT administrators in large organizations and
multinational corporations who must manage complex networks that include
diverse devices and operating systems
The Enterprise Edition enables all of the features included with the Advanced
Edition and also provides
bull System monitoring and analysis using Resource Manager for Citrix
Presentation Server
bull Application packaging and delivery using Installation Manager for Citrix
Presentation Server
bull Systems management capabilities using Network Manager for Citrix
Presentation Server and third-party SNMP management consoles
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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22 Getting Started With Citrix Presentation Server Document Center
bull Performance monitoring of servers in the Microsoft Operations Manager
2000 and 2005 environments using the Citrix Presentation Server Provider and the Citrix Presentation Server Management Pack
bull Application streaming
Resource Manager for Citrix Presentation Server Resource Manager enables you to collect display and analyze data about system
performance application use and user activity
Resource Manager can track and store information about a wide variety of system
and network processes and events If the value of these metrics falls outside
normal limits Resource Manager can warn you by email and pager alerts
You can also use Resource Manager to store longer term data in an externalMicrosoft SQL Server or Oracle databaseYou can use the summary database to
retrieve historical records on processes server events server metrics user
activities for individual servers or groups of servers and alerts You can also
generate bills based on resource usage
For more information about Resource Manager see Monitoring Server
Performance with Citrix Presentation Server
Installation Manager for Citrix Presentation Server You can use Installation Manager to install applications on the servers in your
server farm from a central location
Installation Manager lets you install an application package such as Microsoft
Office 2000 from one server to all the servers in a domain or in a server farm
Use Installation Manager whenever you need to deploy applications files service
packs or software patches on the servers in your server farm
You can automate the application installation process enabling the replication of
published applications to computers running Citrix Presentation Server across the
enterprise Automating the process enables you to save time and reduce errors
when installing many applications or applications that are frequently updated
Installation Manager is installed automatically with Citrix Presentation Server
Enterprise Edition
For more information about Installation Manager for Citrix Presentation Server
see the Installation Manager Administratorrsquos Guide
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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Chapter 2 The Citrix Presentation Server Family 23Document Center
Network Manager for Citrix Presentation Server Network Manager allows you to remotely control and monitor the status of computers running Citrix Presentation Server Enterprise Edition using a third-
party SNMP management console
Network Manager consists of the SNMP Agent for Citrix Presentation Server
installed automatically as part of Citrix Presentation Server Enterprise Edition
and plug-ins for supported SNMP management console applications Using a
third-party SNMP management console you can terminate processes send a
message to log off or disconnect from an active ICA session on a computer
running Citrix Presentation Server Enterprise Edition
Network Manager also includes the Management Information Base (MIB)
definition file for Citrix Presentation Server You can use any SNMP
management console application that supports MIB browsing to monitor andcontrol computers running Citrix Presentation Server
The Network Manager plug-ins interact with the SNMP management consoles
through API calls provided by the SNMP management consoles The Network
Manager plug-ins automatically
bull Explore and gather information from servers on which the SNMP Agent is
enabled
bull Update the gathered data on the network map
bull Log server traps in the event database
Network Manager includes Windows plug-ins for the following SNMP
management console applications
bull Tivoli NetView
bull HP OpenView Network Node Manager
bull CA Unicenter
For details about the versions of the SNMP management consoles that the
Network Manager plug-ins support see the Network Manager Administratorrsquos
Guide
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536
Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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24 Getting Started With Citrix Presentation Server Document Center
Citrix Presentation Server Provider and
Citrix Presentation Server Management PackWorking together the Citrix Presentation Server Provider for Microsoft
Windows Management Instrumentation (Citrix Presentation Server Provider) and
the Citrix Presentation Server Management Pack for Microsoft Operations
Manager (Citrix Presentation Server Management Pack) enable system
administrators to monitor the health and availability of server farms running
Citrix Presentation Server Enterprise Edition This enables administrators to
anticipate and react quickly to any problems that may occur
Windows Management Instrumentation (WMI) is the standard management
infrastructure included as part of Microsoft Windows 2000 or later Two key
components of WMI are WMI providers and WMI consumers
The Citrix Presentation Server Provider is a WMI provider that extracts
information about the server on which it is installed and the farm in which the
server is a member The Citrix Presentation Server Provider presents the
information to a WMI consumer such as Microsoft Operations Manager a
management solution for Microsoft Windows 2000 server deployments
The Citrix Presentation Server Management Pack is a plug-in to Microsoft
Operations Manager that interprets and reports information supplied by the Citrix
Presentation Server Provider The Management Pack also includes an extensive
knowledge base with links to Citrix Knowledge Center articles and other sources
of information that administrators can use to interpret events and troubleshoot
problems
The Citrix Presentation Server Management Pack requires the Citrix PresentationServer Provider to be installed on every server about which you want to gather
information
For more information about using Citrix Presentation Server with Microsoft
Operations Manager and WMI see the Management Pack Administratorrsquos Guide
and the Provider for Microsoft Windows Management Instrumentation
Administratorrsquos Guide
Citrix Application StreamingThe application streaming feature simplifies application deployment to users
With the application streaming feature you can install and configure an
application on one file server and deliver it to any desktop or server on demandUpgrading or patching an application is simple because you are required only to
update or patch an application stored in one place on the file server
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httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2536
Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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Chapter 2 The Citrix Presentation Server Family 25Document Center
The application streaming feature offers the following benefits to enterprises
bull Cost effective scalable application delivery to users and servers
bull Lower cost of installing and maintaining applications and servers in large
farms
bull Access any application anywhere anytime regardless of connection
bull There are additional benefits when streamed applications are run on client
desktops
bull Optimal utilization of computing resources
bull Elimination of application compatibility issues
bull Elimination of peripherals-access issuesYour organization can profit from these benefits by taking advantage of the many
streaming features included with this release of Presentation Server
Your Presentation Server Enterprise or Platinum Edition includes connection
licenses for application streaming for desktops
Whatrsquos Included in Citrix Presentation Server AdvancedEdition
Citrix Presentation Server Advanced Edition is designed to provide a predictable
computing experience with outstanding performance from applications runningon a central server This section describes the components included with the
Advanced Edition
Citrix Presentation Server Citrix Presentation Server is the server component of Citrixrsquos access
infrastructure computing solutions
You install Citrix Presentation Server on one or more servers and install and
publish the applications server desktop or other resources that you want users to
access
For each server farm you need a database called a data store Citrix Presentation
Server uses the data store to centralize configuration information for a server farm in one location The data store maintains information about the servers
applications and administrators in the server farm Using a data store ensures a
scalable and flexible system for managing your servers
882019 Getting Started With Citrix Presentation Server
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
882019 Getting Started With Citrix Presentation Server
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
882019 Getting Started With Citrix Presentation Server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336
Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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26 Getting Started With Citrix Presentation Server Document Center
Depending on the size and complexity of the server farm you can use a
Microsoft-supplied database tool or a true clientserver database Microsoft
Access and Microsoft SQL Server Express are suitable for small to mid-size
server farms Clientserver databases such as Oracle Microsoft SQL Server or
IBM DB2 are suitable for server farms of any size
For conceptual information and procedures about how to install configure and
maintain Citrix Presentation Server see the Citrix Presentation Server
Administratorrsquos Guide
Citrix Access Management ConsoleThe Access Management Console extends your ability to manage your
deployment by integrating many of the administrative features of your Citrix
products into the Microsoft Management Console (MMC) The Access
Management Console is a stand-alone snap-in to the MMC Management
functionality is provided through a number of management tools (extension snap-
ins) that you can select when you install the Access Management Console or at
any time later
Use the Access Management Console to carry out the following tasks
bull Manage applications and servers in multiple farms For example you can
publish applications and configure farm and server properties
bull Manage client sessions and server processes
bull Create Citrix administrators and modify their privileges
bull Monitor server performance and display performance data
bull Get context-sensitive information about alerts
bull Create reports
bull Configure application and content access and Conferencing Manager guest
attendee logons using the Web Interface
bull Create trace logs to assist Citrix Technical Support with problem analysis
bull View Citrix hotfix information
bull Manage your Password Manager environment (Platinum Edition only)
bull Administer your Access Gateway appliance (Platinum Edition only)
You can install the Access Management Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
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CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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Chapter 2 The Citrix Presentation Server Family 27Document Center
You install the Access Management Console from either the server CD or the
components CD For information about how to install configure and use the
Access Management Console see the Citrix Presentation Server Administratorrsquos
Guide See the Help in the console for additional information about using this
tool
Citrix Presentation Server ConsoleYou can use the Presentation Server Console to manage any single server farm in
your deployment Use the Presentation Server Console to
bull Create policies for usersrsquo connections
bull Set up and manage printers
bull Manage application isolation environments
bull Manage zones
bull Manage Load Manager Resource Manager Installation Manager and
Network Manager
You can install the Presentation Server Console on computers running Citrix
Presentation Server Alternatively you can install it on a workstation This allows
you to log on to and manage your servers remotely
You install the Presentation Server Console from the server CD For information
about how to install configure and use the Presentation Server Console see the
Citrix Presentation Server Administratorrsquos Guide See the Help in the console for
additional information about using this tool
Citrix Presentation Server ClientsAfter you install Citrix Presentation Server and publish your resources you can
connect to your Windows applications from virtually any client device and
platform including
bull All Windows platforms
bull Java
bull Linux and UNIX operating systems
bull Windows CE handheld computers and Windows-based terminals
bull DOS
bull OS2 Warp
bull Macintosh
882019 Getting Started With Citrix Presentation Server
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
882019 Getting Started With Citrix Presentation Server
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
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30 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136
CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
882019 Getting Started With Citrix Presentation Server
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36 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
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28 Getting Started With Citrix Presentation Server Document Center
You install client software from the components CD For an introduction to the
methods you can use to deploy clients see the Citrix Presentation Server
Administratorrsquos Guide Each client also has a separate Administratorrsquos Guide to
help you deploy and configure the client
Citrix continually updates its client software to support new client computing
platforms and operating system versions Visit the Citrix Web site download area
at httpwwwcitrixcomdownload for information about new and updated
clients
Citrix Web InterfaceUsing the Web Interface you can create stand-alone Web sites for application
access or Web sites that you can integrate into your corporate portal Deploying
the Web Interface involves the interaction of three network components
bull A server farm
bull A Web server on which you install the Web Interface
bull A client device with a Web browser and depending on the platform you
choose client software
See the Web Interface Administratorrsquos Guide for instructions about how to install
configure and customize the Web Interface Note that before you install the Web
Interface you must install the Access Management Console
The Secure GatewayThe Secure Gateway enables you to secure access to server farms which host
published resources that network users can access over the LAN or WAN and to
access centers which allow access to Web content internal Web servers and
published resources The Secure Gateway transparently encrypts and
authenticates all user connections to protect against data tampering and theft
When a user clicks an application icon using the Web Interface the Web
Interface contacts a service called the Secure Ticket Authority (STA) for a
ldquosecure ticketrdquo
The userrsquos connection to the application is then routed through the Secure
Gateway which is usually in the demilitarized zone (DMZ) The Secure Gateway
server validates the ticket with the STA If the ticket is valid the STA providesthe address of the server that can provide the application
You install the Secure Gateway from the components CD The STA is
automatically installed with Citrix Presentation Server it does not have to be
installed on a separate server
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 2936
Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
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30 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136
CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3236
32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336
Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436
34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536
Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
882019 Getting Started With Citrix Presentation Server
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36 Getting Started With Citrix Presentation Server Document Center
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Chapter 2 The Citrix Presentation Server Family 29Document Center
For more information about the Secure Gateway see the Secure Gateway for
Windows Administratorrsquos Guide
Citrix SSL RelayIf you want to secure all communications within your environment using SSL or
TLS you can use Citrix SSL Relay to secure communications among supported
clients the Web Interface and computers running Citrix Presentation Server
To deploy Citrix SSL Relay you need server certificates on each computer
running Citrix Presentation Server or the Web Interface
Citrix SSL Relay is a feature of all Citrix Presentation Server installations
For more information about Citrix SSL Relay see the Citrix Presentation Server
Administratorrsquos Guide
Conferencing Manager for Citrix PresentationServer This component adds intuitive application conferencing to Citrix Presentation
Server that eliminates the geographical distance between team members
increases the productivity of meetings and allows easy collaboration
Citrix Presentation Server Advanced Edition is designed with the small to
medium business in mind The Advanced Edition enables all of the features
included with the Standard Edition and also provides advanced load management
using Load Manager
Load Manager for Citrix Presentation Server You can set up monitor and balance the server and published application loads
in a server farm so that users can run the published applications they need quickly
and efficiently
The criteria you define in Load Manager determine which servers are least busy
and can best run an application When users launch published resources Load
Manager selects which server will run the application or desktop session based
on server load Load Manager ensures that the application runs on a server that is
not overloaded and so improves performance for users
Using Load Manager also offers increased availability By configuring a pool of
servers capable of running your usersrsquo applications you can easily bring serversoff-line for maintenance or add more servers for increased performance without
affecting application availability
Load Manager is installed automatically when you install Citrix Presentation
Server Advanced Edition For more information about Load Manager for Citrix
Presentation Server see the Load Manager Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
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30 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136
CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336
Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436
34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536
Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
882019 Getting Started With Citrix Presentation Server
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36 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
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30 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136
CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3236
32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336
Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436
34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536
Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3636
36 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3136
CHAPTER 3Document Center
New in this Release
This chapter introduces you to the new features and enhancements included in
this release of Citrix Presentation Server which strengthen support in the
following areas
bull Continuous availability
bull Enhanced end user experience
bull Easy application deployment
bull Secure access
New features and enhancements are available in all editions of Citrix Presentation
Server unless stated otherwise
For detailed information about system requirements configuration and usage
instructions see the Citrix Presentation Server Administratorrsquos Guide
Continuous AvailabilityThe following new features significantly reduce end user down time and increase
the consistency of user access experience
Configuration LoggingConfiguration Logging enables you to keep track of administrative changes made
to your server farms which administrator made the change what the change was
and when it was made It also enables you to revert those changes if necessary
You can also create a Report Center report that lists these details and also
indicates whether or not the change was successful the object the changeaffected and various further details of the change For further information on how
to configure and use Configuration Logging see the Citrix Presentation Server
Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3236
32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
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Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
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34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
882019 Getting Started With Citrix Presentation Server
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
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32 Getting Started With Citrix Presentation Server Document Center
Health Monitoring amp RecoveryYou can proactively monitor farm health by running Health Monitoring tests onservers to ensure that if one of them has a problem (for example the Citrix IMA
Service may be down or there may be a problem with Terminal Services) this does
not interfere with the userrsquos ability to access the application through another server
You can specify different recovery actions to be taken automatically if a server fails
a test these include restarting the server or preventing it from being used for load balancing until the problem is fixed
Citrix supplies a set of tests that run by default on all servers and you can alsosupply your own or third party tests
Health Monitoring amp Recovery is available only with the Platinum and EnterpriseEditions of Citrix Presentation Server For further information on Health
Monitoring amp Recovery see the Citrix Presentation Server AdministratorrsquosGuide
Non-Administrator Client InstallationUsers who do not have administrator privileges on a locked down device such as
a computer in an Internet cafe or a kiosk can download and install a modified
Web Client on a per user basis In this way users can have secure remote access
to their applications For further information on non-administrator client
installation see the Clients for Windows Administratorrsquos Guide
Enhanced End User Access ExperienceEnd user access experience is enhanced by the increased responsiveness of
graphics-intensive applications offered through SpeedScreen Progressive
Display This feature also facilitates remote use of these graphics-intensive
applications and reduces bandwidth usage
A lossy compression scheme reduces the size of image files for faster throughput
The compression scheme removes redundant data while attempting to minimize
the loss of information In this way SpeedScreen Progressive Display offers you
a trade-off between the quality of photographic image files as they appear on
client devices and the amount of bandwidth the files consume on their way from
server to client
For further information on SpeedScreen Progressive Display see the Citrix Presentation Server Administratorrsquos Guide
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336
Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436
34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536
Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
882019 Getting Started With Citrix Presentation Server
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36 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3336
Chapter 3 New in this Release 33Document Center
Easier Application DeploymentYou can install and configure an application on one file server and the application
is streamed to any other server on demand Upgrading or patching applications is
quick because only one installation needs to be updated
Application streaming offers the following benefits to enterprises
bull Cost effective scalable application delivery to end users
bull Lower installation and maintenance costs for applications and servers in
large farms
bull Access to any application anywhere any time regardless of connection
Application streaming is available only with the Enterprise Edition of Citrix
Presentation Server For further information see the Citrix Application Streaming
Guide
Secure AccessCitrixrsquos optimized secure architecture now provides Advanced Encryption
Standard (AES) support It also protects clients and users from connecting to
untrusted servers Clients can specify the requirements for trust and determine
whether or not they trust a connection to the server
For example a client connecting to a certain address (such as httpscitrixcom)
with a specific connection type (such as SSL) is directed to a trusted zone on the
server This trust relationship increases the confidence of client administrators
and users in the integrity of data on client devices and prevents the malicious use
of client connections For further information on trusted server configuration see
the Clients for Windows Administratorrsquos Guide
Further Enhancements in this ReleaseFurther enhancements in this release include
Alerts storage and reporting Alerts can now be stored in the Resource
Manager summary database together with related information such as when the
alert occurred and which server was affected This enables you to create a reportlisting all the alerts that were generated during a particular period of time For
further information on alerts storage and reporting see Monitoring Server
Performance with Citrix Presentation Server
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436
34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536
Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
882019 Getting Started With Citrix Presentation Server
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36 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3436
34 Getting Started With Citrix Presentation Server Document Center
Microsoft Operations Manager 2005 support The Citrix Presentation Server
Management Pack now provides full support for MOM 2005 features For further
information see the Management Pack Administratorrsquos Guide
Monitoring profiles Rather than configuring metrics for each server you can
configure a set of metrics save them as a monitoring profile then apply that
profile to a range of servers For further information on monitoring profiles see
Monitoring Server Performance with Citrix Presentation Server
Automatic proxy detection support Proxy servers can be automatically
detected this means users do not have to configure the proxy server manually In
larger environments this also means administrators do not have to support
incorrect or dynamic configurations For further information see the Clients for
Windows Administratorrsquos Guide
Program Neighborhood Agent backup URL support Administrators can
specify backup URLs for Program Neighborhood Agent in their Web Interface
configuration In addition if Program Neighborhood Agent cannot connect to the
Web Interface administrators can specify backup URLs in a new MSI package
property For further information see the Web Interface Administratorrsquos Guide
Multilingual user interface The Windows Installer package automatically
installs the clients in all supported languages Beginning with version 100 of the
Clients for Windows language-specific installation packages are no longer
available For further information about the multilingual user interface see the
Clients for Windows Administratorrsquos Guide
Subscription Advantage Customers Resettingthe Product EditionFor Subscription Advantage customers who have Standard Edition deployments
your Subscription Advantage agreement may entitle you to upgrade to
Presentation Server 45 Advanced Edition Check with your Citrix reseller for
eligibility requirements
Because of the difference between the editions it is necessary for you to change
the edition of your farms from Standard to Advanced You must also upgrade
your licenses as described in the Citrix white paper Licensing Migrating
Upgrading and Renaming found at
httpsupportcitrixcomarticleCTX108655
To change the edition of a server from Standard to Advanced
1 From the Access Management Console expand the farm and Servers
nodes and select the server whose edition you want to change
2 From Other Tasks choose Set server edition
882019 Getting Started With Citrix Presentation Server
httpslidepdfcomreaderfullgetting-started-with-citrix-presentation-server 3536
Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center
882019 Getting Started With Citrix Presentation Server
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Chapter 3 New in this Release 35Document Center
3 In Set Citrix Presentation Server Edition choose Citrix Presentation
Server Advanced Edition and click OK
Repeat this procedure for each upgraded server in the farm
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36 Getting Started With Citrix Presentation Server Document Center