Ross LewisChief Executive Officer

Break Thru PeoPle SoluTionS hunTer nSW Trial SiTe

Graham OpieChief Executive Officer

MoTor neurone aSSociaTion nSW(Ice Bucket Challenge organisation)

hunTer nSW Trial SiTe

Greg Killeen

conSuMer

Toby oConnorChief Executive Officer

ST laWrence BarWon Vic Trial SiTe

Why invest in this conference?

Only conference dedicated to tackling workforce issues associated with the nDiS

Gain insights from organisations in all of the major trial sites

Hear innovative & cost effective approaches to recruitment

A unique opportunity to hear what the consumer needs from your workforce

Key Speakers

Researched by

Getting workforce ready for the NDIS

24th & 25th February 2015, Sydney Boulevard hotel

A - How to improve workforce quality & efficiency

B - How to get workforce ready for the NDIS

C - How to ensure financial sustainability under the NDIS> see page 5

WORKSHOPS Places are limited!

Building a quality workforce to ensure survival

Register 2 delegates at the ‘standard price’ & bring a 3rd delegate FREE!

phone 1300 316 882 fax 1300 918 334 registration@criterionconferences.com www.ndisworkforce.com

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By the time the NDIS is fully rolled-out, the disability workforce will need to double. In a time of significant change and with many workers being employed on a casual basis, this is proving very challenging.

To add to the difficulty, it’s not just about increasing the numbers, it’s also about getting the staff with the right skills, qualities and attributes for the new, person-centred environment.

This conference, the only one of its kind in Australia, has been designed to help you tackle these challenges. You will hear presentations from organisations in the trial sites and also organisations that are developing innovative strategies and making great progress.You will learn how to:

• Recruit and retain the right staff for the NDIS era • Ensure workforce quality and therefore be more competitive in the NDIS ‘market-place’

• Ensure staff work in a person-centred way

Building a workforce to secure your organisations’ future

Free Pass Applications

People with disability are encouraged to attend. We have several free passes available for people with disability, families & carers.

To apply please contact Fionn Faherty at fionn.faherty@criterionconferences.com

To register phone 1300 316 882 fax 1300 918 334 registration@criterionconferences.com www.ndisworkforce.com

Plus key contributions from:Frank Sedmakcerebral Palsy alliance hunTer nSW Trial SiTe

David Hogglifestyle Solutions hunTer nSW Trial SiTe

Glenn Campbelloptia inc TaS Trial SiTe

Peter Cullencarrinbundi

Glenn Rappensbergnovita and community options Sa Trial SiTe

Anne Paredesroyal institute for Deaf and Blind children hunTer nSW Trial SiTe

Jim LongleyDept of Family & community Services, nSW

Steven Heraldcivic Disability Services hunTer nSW Trial SiTe

Catherine Daleyintegratedliving hunTer nSW Trial SiTe

Gordon WilkinsDisability Services australia hunTer nSW Trial SiTe

John GilpinSt Michael’s association TaS Trial SiTe

Tony Jonesconsumer

ConsumerhunTer nSW Trial SiTe

Roland NaufalDisability Marketing Specialists

Media partners

Who will attend?Senior representatives of disability service providers

& peak bodies with the role of:

• Chief Executive Officer

• General Manager

• Human Resources/ People & Culture

• Employment

• Direct Care Leaders/Coordinators

The workforce numbers will go to something north of 870,000 people. So we need to have a strategy.The Hon Mitch Fifield, Minister for Aged Care and Disabilities, 2014

The series has been designed to help the disability industry access knowledge, share ideas and network in order to empower leadership and drive positive change in an era of reform.

Endorsed by

8.30 Registration, coffee & networking

9.00 Welcome remarks from the Chair

Innovative & cost effective approaches to recruitment & retention

9.10 Innovative strategies to market your organisation to recruit quality staff (from the organisation behind the Ice Bucket Challenge)

• How to make a simple concept work for your organisation • Is it all about the money?• Highlighting your organisation as a great place to work for potential

employees

Graham Opie Chief Executive OfficerMotor Neurone Association NSWHUNTER NSW TRIAL SITE

10.50 Morning Tea & networking

11.20 Innovative approaches to recruitment from Europe • New business models used for staff recruitment that work• Models that promote control and choice for clients and staff• Making recruitment processes effective and efficient

Roland Naufal DirectorDisability Marketing Specialists

12.00 Identifying & developing the capability & resources required for service delivery

• Focussing on the needs of clients• The value of a contented and engaged workforce• Building employee capability and capacity

Anne Paredes People & Performance DirectorRoyal Institute for Deaf and Blind Children HUNTER NSW TRIAL SITE

12.40 Networking Lunch

Building a quality workforce to become more competitive

1.40 Harnessing the expertise of lived experience • The benefits of a diverse and inclusive workforce for your business• Accessing motivated and reliable workers eager for an opportunity• Improving your bottom line with innovative workplace solutions that identify

and retain talent

Ross Lewis Chief Executive OfficerBreak Thru People Solutions HUNTER NSW TRIAL SITE

2.20 Applying a marketing strategy to build a targeted workforce• Introduction to the marketing mix strategy and why it is applicable to

your organisation • The recruitment mix and sources of talent available• Post initial recruitment – adding value to your workforce

John Gilpin Chief Executive OfficerSt Michael’s Association TAS TRIAL SITE

3.00 Afternoon tea & networking

3.30 Achieving competitive advantage through workforce development

• Fostering an environment that encourages informal learning and sharing• Encouraging retention and engagement of both younger and older

generations of worker • Getting workforce “buy in” to your business strategy

Peter Cullen General ManagerCarrinbundi

4.10 Reducing costs associated with recruitment & workforce management

• Innovative methods to source the right talent• Developing a change management and communication strategy• Maximising the return on investment from your workforce

Glenn Rappensberg Chief Executive OfficeNovita and Community OptionsSA TRIAL SITE

4.50 Closing remarks from the Chair & end of day one

Day 1 Tuesday 24th February, 2015

SAVE $400 when you register & pay by 5th December 2014*

9.50 What the consumer wants & needs from their workforce

A unique opportunity for organisations to hear from consumers as to what their needs and wants are from the workforce. This session will be interactive. Greg KilleenConsumerTony JonesConsumerConsumerHUNTER NSW TRIAL SITE

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Day 2Wednesday 25th February, 2015

8.30 Welcome coffee & networking

9.00 Welcome remarks from the Chair

Increasing efficiency to become more competitive 9.10 How to create permanent positions & opportunities

for growth• Offering “good jobs” to potential employees• How to get in the position to create more permanent roles• How to make your organisation stand out from the crowd

Toby oConnor, Chief Executive OfficerSt Lawrence BARWON TRIAL SITE

9.50 Transitioning to the NDIS – NGO workforce attraction, retention & career development in NSW

• Preparing for projected workforce growth resulting from NDIS roll out• A fresh approach to attracting new workers into the disability sector• Making working in the disability sector an attractive career option

Jim Longley, Chief ExecutiveDept of Family & Community Services, NSW

10.30 Developing a new workforce culture for the NDIS• Aligning a culture change process with organisational strategy• The fundamentals of changing a culture• The business outcomes of culture change

Gordon Wilkins, General Manager Human ResourcesDisability Services Australia HUNTER NSW TRIAL SITE

11.10 Morning tea & networking

11.40 Increasing the effectiveness of the workforce to become more competitive

• Developing a new service model in your organisation• Creating a framework to support your organisations strategic goals• Cost effective methods to train your staff

Catherine Daley, Chief Executive Officerintegratedliving HUNTER NSW TRIAL SITE

12.20 Looking beyond qualifications and focusing on staff qualities

• What defines a good employee? • Looking at the individual skills and behaviours of each employee• How to make workforce have an impact on your organisation

Glenn Campbell Chief Executive OfficerOptia Inc TAS TRIAL SITE

1.00 Networking lunch

Ensuring staff work in the person-centred way2.00 Identifying the capabilities of the existing workforce &

increase working in a person-centred way • Workforce identification and development strategies• Supported networks and leadership programmes to help you work in a

person-centred way• Accountability requirements for your workforce

David Hogg Managing DirectorLifestyle Solutions HUNTER TRIAL SITE

2.40 Creating clarity in the best customer experience: foundations in workforce development

• Defining the customer journey• Developing staff skills and knowledge to provide the best experience• Developing structures and systems to support good practice

Rosie Lawn Chief Executive OfficerPerth Home Care Services

3.20 Afternoon tea & networking

3.40 Becoming more customer focused to remain competitive• Customer Focus – An agent of change?• How can a customer focus help sustainability?• How does a customer focus support employee attraction and retention?

Frank Sedmak Director of People, Culture & LearningCerebral Palsy Alliance HUNTER TRIAL SITE

5.00 Closing remarks from the Chair & close of conference

Find us at: www.ndisworkforce.com #ndisworkforce Australian Not-for-Profits Discussion Group

SAVE $300 when you register & pay by 16th January 2015*

4.20 What changes are needed to meet the future workforce skill needs of disability support services?

Greg KilleenConsumerPeter CullenCarrinbundiDavid HoggLifestyle Solutions

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WorkshopsMonday 23rd February, 2015 Tuesday 24th February, 2015Thursday 26th February, 2015

SAVE $200 when you register & pay by 13th February 2015*

What you will take away from this workshop:• How to evaluate outcomes and demonstrate effective strategies• How to identify the key behaviours needed to create the right culture• How to develop a culture and corporate dashboards• Understand the importance of culture and its influence on

strategic business KPI’s• Practical tools on how to recruit and retain your workforce• Knowledge on how to ensure efficiency and accountability

through effective management

Your workshop leader

Stephen Becsi, Former Chief Executive Officer Bethanie Pulse Australasia

How to improve workforce quality & efficiency Pre Conference Workshop A Monday 23rd February 2015, 9.00am-4.00pm

With all of the changes to the disability sector, one of the biggest challenges for organisations is improving the workforce quality and efficiencies needed in the changing environment. This is because a lot of organisations are working with limited resources and they need to ensure that they get the most out of their workforce. It is imperative that you have the right strategies in place to ensure your workforce have the right behaviours, skills, knowledge and mindset to help you remain financially sustainable. Key themes include:• Staff behaviours, knowledge and skills• Staff productivity• Staff recruitment and retention

How to ensure financial sustainability under the NDISPost Conference Workshop C Thursday 26th February 2015, 9.00am-5.00pm

While clients are currently slow to ‘switch’ service providers, social media will soon create huge changes in NDIS demand patterns. Success in these markets will come from providing better services and/or lower costs. Getting the right business model to enhance customer service, improve operating systems and deliver best practice service models is mission critical to survival.

Why attend this workshop?• Learn about the drivers of consumer demand across all service types• Understand the new NDIS pricing system• Identify the aspects of your business you need to change

What you will take away by attending• Tools to analyse your organisation’s business model/s• Ideas for building your organisation’s strategic capability• Strategies for developing your competitive advantage

Your workshop leader

Roland Naufal, DirectorDisability Marketing Specialists (DMS)

How to get workforce ready for the NDISMid Conference Workshop B Tuesday 24th February 2015, 5.30pm-8.30pm

Employers need motivated people with the right skills for the job. Organisations need a workforce who have the highest skills and who are highly productive employees. However, this is difficult to achieve because the majority of the workforce are employed on a casual basis. It is vital to have a committed workforce of employees who are passionate about listening to what clients need from your organisation but also that you create a workforce that they want to remain in.

Key themes include:• Delivering innovative, quality services for clients• Helping staff reach their full potential• Offering “good jobs” to your workforce

What you will take away from this workshop:• Training and assessment strategies for recruitment and retention• Strategies for continuous workforce improvement• Implementing innovative workforce solutions for your organisation

Your workshop leader

Toby oConnor, Chief Executive OfficerSt Lawrence BARWON VIC TRIAL SITE

How To Register

Team DiscountsRegister 2 delegates at the ‘standard price’ & bring a 3rd delegate FREEPlease note that the standard price will be charged for team discounted registrations, early bird prices are not available for registrations utilising team discounts. Delegates must be registered at the same time from the same organisation in order to receive the team discount. For larger group bookings call us on 1300 316 882 to find out how you may qualify for greater discounts.

Venue AccommodationSydney Boulevard Hotel90 William Street, Sydney NSW 2011 +61 2 9383 7222

Delegate DetailsPlease complete: (Please photocopy for additional delegates)DELEGATE ONE

Delegate First Name: ___________________________________________________

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Department/Branch: ___________________________________________________

Company/Organisation: _________________________________________________

Email: _____________________________________________________________

Telephone: ________________________ Fax: ___________________________

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Signature: __________________________________________________________

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CancellationsShould you be unable to attend, a substitute delegate is welcome at no extra charge.The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.

Privacy Policy:Any information provided by you in relation to this conference is being collected by CriterionConferences ABN: 50 878 562 414 and will be added to our database with the primary purposeof contacting you with regards to ongoing research, product development and providing youwith information about future Criterion Conferences products and services. If you do not wishto be contacted for these purposes, please tick here when you fax back your registration.We may also share information from our database with other professional organisations(including our event sponsors) to promote relevant services. Please tick here if you do notwant your details to be passed on and send this form back to us. Changes to Conference and Agenda:Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event.

Event Prices

* Early bird prices subject to availability. If there is a package you require that is not mentioned above, please contact us and we will be happy to provide you with a quote. *GST is charged at 10%. Registration fee includes lunch, refreshments and conference documentation. Please contact us for any special dietary requirements. Full payment must be received prior to the conference to ensure admission. Delegates may not “share” a pass between multiple attendees. Workshop attendees must also register for the conference.

How To Pay

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Please make payable to Criterion Conferences Pty Ltd & mail to Criterion Conferences,PO Box R1478, Royal Exchange, NSW 1225, Quote 4878 on the remittance.

Please forward me an invoice Purchase Order No: _________________________

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Registration Page

Criterion Conferences ABN number: 50 878 562 414

Getting workforce ready for the NDIS24th & 25th February 2015, Sydney

Please call the Sydney Boulevard Hotel on 02 9383 7222 and quote the code ‘GA003310’ to receive your discounted accommodation rate.

Account Name: Criterion Conferences Pty LtdBranch: Broadway, NSW, AustraliaAddress: SHOP LG 4/5 THE BROADWAY S/C, Broadway, NSW 2007, Australia

Bank Name: Westpac BSB Code: 032-249Account Number: 23-2532Ref: 4878

Tick relevant boxBook & pay by 5 Dec 2014

Book & pay by 16 Jan 2015

Book & pay by 13 Feb 2015

Standard price after 13 Feb 2015

Discounted rates for not-for-profit organisations

2 Day Conference $1899 + GST = $2088.90* SAVE $400

$1999 + GST = $2198.90* SAVE $300

$2099 + GST = $2308.90* SAVE $200

$2299 + GST = $2528.90

Upgrade your package with our Pre, Mid and Post Conference Workshops

Pre Conference Workshop A $799 + GST = $878.90

Mid Conference Workshop B $399 + GST = $438.90

Post Conference Workshop C $799 + GST = $878.90

Calculate your ticket price $________________

Standards rates for government, corporates

2 Day Conference $2599 + GST= $2858.90* SAVE $400

$2699 + GST= $2968.90*SAVE $300

$2799 + GST= $3078.90*SAVE $200

$2999 + GST= $3298.90

Upgrade your package with our Pre, Mid and Post Conference Workshops

Pre Conference Workshop A $999 + GST = $1098.90

Mid Conference Workshop B $599 + GST = $658.90

Post Conference Workshop C $999 + GST = $1098.90

Calculate your ticket price $________________

Audio CD Please send me ________ set(s) $999 + GST = $1098.90

Commercial Solution Providers

$3999 + GST = $4398.90

Online: www.ndisworkforce.com Fax: 1300 918 334 From outside Aust +61 2 8188 1760

Tel: 1300 316 882 From outside Aust +61 2 9239 5700 Mail: Criterion Conferences Pty Ltd

PO Box R1478Royal Exchange, NSW 1225Email: registration@criterionconferences.com

Quote the code CC*APO when registering & SAVE $100 off the current price!!

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