gilbert benchmark report july 25, 2014. why performance management? increased demand for government...
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Gilbert Benchmark ReportJuly 25, 2014
Why Performance Management?
Increased demand for government accountability Focus on community’s highest priorities Allows for data-driven decisions Engages employees at every level / provides targets Monitor progress Provides context to operations Turn principle >> practice
OVERVIEW
2
Why Continue to Measure?Past performance does not guarantee future results
Why Benchmark? Greater context “How do we compare?” – prepare for
the inevitable question Best practices Are we where we want to be?
Explored various models Developed
comprehensive approach that was right fit for Town of Gilbert:3 main performance tools
But, first…
Strategy for GilbertOVERVIEW
5
Performance
Indicator
Process Improvem
ent
Performance
Management
Provide order/structure
Strategy for GilbertOVERVIEW
6
Types: Input Output Efficiency
Measures Outcomes
Performance IndicatorsHow to measure – department education
OVERVIEW
7
Can take the form of: Performance
Measure Benchmark Dashboard
Metric
Gilbert Benchmark Report Component of performance management
strategy
Project Timeline
August – Department meetings Sept.-Oct. – Benchmark review &
revision Oct. – Met with Town Manager’s Office November – Additional revisions December – Design and final
revisions/ feedback from other cities January – TMO sign-off & present to
Council
17 Departments
Town Manager Attorney Clerk Communications Management & Budget Human Resources Intergovernmental
Relations Information Technology Economic Development Development Services Police
Professional Standards Patrol Services Special Enforcement
Criminal Investigations Fire Management Services
Accounting Utility Billing Facilities
Court Prosecutor Parks & Recreation Public Works
Streets Water Wastewater Environmental Services
Gilbert Departments in Report
Department benchmarks Gilbert Benchmark Report
Strategic Initiative
Department benchmarks: 2-3 local, 2-3 outside AZ
Tie to performance measures
Report ExamplesFTE per 1,000 Residents
0.00
2.00
4.00
6.00
8.00
10.00
12.00
5.446.46
10.87
8.65 8.90
11.69 11.55
Min $1,353
Max $1,990
Gilbert: $1,353
Estimated Average Residential Household Cost
Report Examples
Fire – Average Response Times
Min 3:48
Max 5:34
Gilbert: 3:49 minutes
Max 5.29 acres
Min 2.57 acres
Total Developed Parks Acreage per 1,000 ResidentsGilbert: 2.57 acres
Next Steps Alignment with budget process
Revisit, continue to align with other components of performance management strategy
Lessons learned, future revisionsDepartment educationGlossary, definitionsOrg-wide metricsAdditional divisions/ revisions to existing
Budget Reques
t
Data
Decision
Follow-Up
Resources
Gilbert Benchmark Report
Other helpful links: ICMA Center for Performance Analytics City of Tempe Cost of Service City of Scottsdale Report to Citizens Results Washington City of Virginia Beach UNC Utility Rates Dashboard Harvard Kennedy School Article on PM