gis compli-9 user manual

Table of Contents

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Welcome to the I-9 Dashboard.......................................................1
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Initiate an I-9 ...............................................................................52

Create, Maintain, & Delete Employee Records.............................. 16
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Completing Section 1 of the Form I-9........................................... 32
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Completing Section 2 of the Form I-9........................................... 40
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Reverification of Documents (Form I-9 Section 3) ......................... 51
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Attaching Copies of Documents ................................................... 617

Verify Documents with Pending Receipts ..................................... 75
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Pending Social Security Numbers for Form I-9 Section 1 ............... 80
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View Reports.............................................................................. 84
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Create & Maintain Company Users ............................................... 87
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Update & Maintain Company Information ..................................... 992
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Update & Maintain Company Locations or Levels*........................ 105
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Appendix A: Form I-9................................................................. 110
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Appendix B: Resources .............................................................. 119
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Appendix C: Error Message......................................................... 120
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Appendix D: Employment Eligibility Verifications (EEV)/E-Verify... 121
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Electronic I-9 Solutions | 888.333.5696 | [email protected] | www.geninfo.com | effective March 2014 |

Welcome to the I-9 Dashboard 1

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| | Electronic I-9 Solutions | 888.333.5696 | [email protected] | www.geninfo.com | effective March 2014 | page | 1

Welcome to the I-9 Dashboard

Step 1: Navigate to the Electronic I-9 Solutions site at: https://members.compli-9.com/Login.aspx.You will be automatically transferred to a secure server.

Step 2: The Login to COMPLI-9 page displays. Type your e-mail address user name in the Usernamefield, type your case-sensitive password in the Password field, and then click Log In.

Step 3: The COMPLI-9 Dashboard page displays. The COMPLI-9 Dashboard page serves as the homepage for the Compli-9 system. You can use the COMPLI-9 Dashboard page to view pendingwork, overdue work, and navigate to other sections of the system.

https://members.compli-9.com/Login.aspx


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The COMPLI-9 Dashboard page consists of four primary sections, which differ based on thestatus of the corresponding Form I-9 verification. Overdue items, which comprise verificationsthat require immediate attention, display as the first item in this section, followed bypending verification items.

The following list provides details for each verification status section of the COMPLI-9Dashboard page:

Overdue I-9 Verifications – Refers to I-9 verifications where the employee has not yet
completed Section 1 or the employer representative has not yet completed Section 2, and theI-9 verification process has exceeded the requirement of the 3 business day period of the dateemployment begins.
Pending I-9 Verifications – Refers to I-9 verifications where the employee has not yet

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completed Section 1 or the employer representative has not yet completed Section 2, but theI-9 verification process has not exceeded the requirement of the 3 business day period of thedate employent begins.The Pending I-9 Verifications status may also refer to instances wheredocuments were not produced at the time Section 2 was completed but the I-9 verification isstill within the 90 day period.

Overdue I-9 Re-Verifications – Refers to I-9 verifications where the Work Authorization

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documentation has expired for the employee.

Pending I-9 Re-Verifications – Refers to I-9 verifications where the Work Authorization

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| Electronic I-9 Solutions | 888.333.5696 | [email protected] | www.geninfo.com | effective March 2014 | page | 2

documents for employee will expire within 90 days or less.4


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The COMPLI-9 Dashboard page also includes a Navigation Menu that allows you to navigate to other areasof the Compli-9 system.

The following list a description of the menu hyperlinks for the Navigation Menu:

Dashboard – Click to return to the COMPLI-9 Dashboard page from other areas of the system.

Initiate an I-9 – Click to initiate the I-9 verification process by either adding a new employee

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or selecting from a list of current employees.

Employees – Click to create, maintain, and delete employee records.

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Verifications – Click to verify documents that new employees present. You can also click the
Verifications hyperlink to access details on pending and overdue I-9 verifications that displayon the COMPLI-9 Dashboard page.
Reverifications –Click to re-verify documents that rehired or current employees present.Employers will re-verify upon rehire, or upon expiration of legal documents.

Doc Receipt Pending – Click to certify actual document numbers of documents for which you

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originally only receive a receipt when verifying documents that employees present.

Sec. 1 SSN Pending – Click to review employees that did not originally provide a Social

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Security Number(SSN) when completing Section 1 of the Form I-9 and update credentials soemployees can supply their SSN as necessary and then provide their electronic signature tocomplete Section 1. The Sec. 1 SSN Pending hyperlink only displays if your business ororganization submits EEV/E-Verify orders and if system administrators configure your Compli-9 environment to allow employees to avoid providing their SSN when completing Section 1.

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Reports – Click to generate reports from the Compli-9 system. Compli-9 system reports allowyou to choose several reporting options and include a variety of information from the I-9verification process in report format, such as the I-9 status, employee status, or user status,among other options.

Administration – Click to access administrative functions for the Compli-9 system. The

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Administration menu is only available to system users with a User Type of Administrator. TheAdministration menu item includes three subitems: User Administration, Company Profile, andCompany Hierarchy.

• User Administration – Click to create and maintain Compli-9 system users.• Company Profile – Click to update and maintain company business information and

rules.• Company Hierarchy – Click to create and maintain company locations or corporate

levels, for viewing security and reporting purposes. The Company Hierarchysubmenu item may not display if your business or organization does not utilize theCompli-9 Company Hierarchy functionality.

Resources – Click to access important informative resources for the I-9 verification process.

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The Resources menu may differ based on your configuration, and can include the followingsubmenu items: User’s Manual, Training Video, Frequently Asked Questions, Official Form andInstructions, Official Employer’s Handbook, Surname Instructions, Completed Example, andContact Us.

Logout – Click to log out of the Compli-9 system. Once you log out of the system, you must

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re-type your user name and password in order to log back into the system.1

Initiate an I-9 2

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Initiate an I-9

Step 1: From the COMPLI-9 Dashboard page, click the Initiate an I-9 hyperlink from the NavigationMenu section to start the I-9 verification process.

Step 2: The Initiate an I-9 page displays. The initial Initiate an I-9 page includes two radio buttonfields you can use to specify how you want the I-9 verification process to start:

Add a new employee – Select to indicate that you want to create a new employeerecord and then initiate the I-9 verification process for the new employee. In thiscase, continue to Steps 3-11 of this chapter.

Find an existing employee – Select to indicate that you want to initiate the I-9verification process for an existing employee within the Compli-9 system. In this case,proceed to Steps 14-18 of this chapter.

Initiate an I-9


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Step 3: Select the Add a new employee radio button from the initial Initiate an I-9 page and thenclick Next. The Initiate an I-9 page refreshes to display fields you can use to enterdemographic information for the new employee.

Step 4: Type the employee’s first and last name in the First Name and Last Name fields, respectively.

Step 5: Do one the following based on the e-mail address of the employee:

If you want the employee to complete Section 1 of the Form I-9 at home, type thepersonal e-mail address for the employee in the eMail Address field.

If you want the employee to complete Section 1 of the Form I-9 at work, type thework e-mail address for the employee in the eMail Address field.

Initiate an I-9


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Step 6: Type the date, in MM/DD/YYYY format, by which the employee is set to begin employmentwith your business or organization in the Start Date field.

Step 7: Do one of the following to create a user name for the employee to utilize when completingSection 1 of the Form I-9:

Click Use Email Address to create a user name for the employee based on the e-mailaddress you provided for the employee. The Username field populates with the samevalue as the eMail Address field.

Click Generate Username to automatically create a user name based on the employeeand company name. The Username field populates with a value based on the firstcharacter of the First Name field, the Last Name field, the at sign (@) character, andthen the name of the company, such as “[email protected]”.

Initiate an I-9


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Step 8: The User Location section displays if your company utilizes the Compli-9 Company Hierarchyfunctionality. You can also click Show Location List to choose the location for the employeeas necessary.

When you click Show Location List, the User Location section refreshes to display a list of allthe locations you are authorized to view. Click the name of the location to select the locationfor the employee. The Location field refreshes to display the location name you selected.

Initiate an I-9


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Step 9: Carefully review and confirm the employee information that displays on the Initiate an I-9page. Click Next to save your changes or click Previous to cancel your changes and return tothe initial Initiate an I-9 page.

Step 10: When you click Next, the Compli-9 Duplicate Entry function may execute. The Compli-9Duplicate Entry function is designed to compare the full name of the employee you created,along with the Start Date and Location you provided to determine if you are attempting toadd a duplicate record in an attempt to avoid duplicating employee records.

If an employee record does not already exist for the employee in the Compli-9 system, TheInitiate an I-9 page refreshes to display the Employee Information section, which indicatesthat the employee data has been saved. The Employee Information section provides basicinformation for the new employee record along with buttons you can use to print credentialsfor the employee or e-mail credentials and instructions to the employee as the final step ininitiating the I-9 verification request.

Initiate an I-9


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If an employee record does appear to already exist for the employee in the Compli-9 system,the Duplicate Check page displays. The Duplicate Check page consists of two sections:Employee Being Added and Possible Duplicates. The Employee Being Added section displaysinformation for the new employee record you are attempting to create. The PossibleDuplicates section displays information for employee records that may possibly match thenew employee record you are attempting to create.

If the employee record you are attempting to create is not a duplicate record, click Continueto continue adding the record for the new employee.

If the employee record you are attempting to add is a duplicate record, click the Selecthyperlink from the Possible Duplicates section for the corresponding existing employeerecord.

If you are not whether the employee record you are attempting to add is a duplicate record,or if you need to cancel initiating the I-9 to confirm this transaction, click Cancel to return tothe initial Initiate an I-9 page.

Initiate an I-9


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The Initiate an I-9 page refreshes to display the Employee Information section, whichindicates that the employee data has been saved. The Employee Information section providesbasic information for the new employee record along with buttons you can use to printcredentials for the employee or e-mail credentials and instructions to the employee as thefinal step in initiating the I-9 verification request.

If you click Email Credentials, continue to Step 11. If you click Print Credentials, continue toSteps 12-13.

Step 11: Once you click Email Credentials from the final Employee Information section of the Initiatean I-9 page, the final Initiate I-9 Completed page displays, indicating that you havesuccessfully initiated the I-9 verification request for the employee and that the Initiate an I-9procedure for the new employee is complete. From the final Initiate I-9 Completed page, youcan click Initiate Another I-9 to initiate another I-9 verification request or click Go to theDashboard to return to the COMPLI-9 Dashboard page.

Initiate an I-9


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Step 12: If you did not click Email Credentials in Step 10 and the employee is going to completeSection 1 of the Form I-9 in the HR department at a specified terminal, click PrintCredentials.

Step 13: When you click Print Credentials, the Print User Info page displays. The Print User Info pageincludes the Username, Passphrase, and URL that the employee needs to navigate to in orderto complete Section 1 of the Form I-9.

Initiate an I-9


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You can click Print from the Print User Info page to print a copy of the page and then give thecopy to the employee as they complete Section 1 of the Form I-9 on-site. Once you distributethe copy to the employee, click Go to Dashboard to return to the COMPLI-9 Dashboard page.At this point, the Initiate an I-9 procedure for the new employee is complete.

Step 14: From the initial Initiate an I-9 page, select the Find an Existing Employee radio button andthen click Next. The ability to initiate an I-9 verification request for an existing employee isuseful for companies that enter basic employee information prior to the hire date. Once thisbasic information exists, the employer representative can add or update the employee recordas they receive more information from the employee.

Step 15: The Initiate an I-9 page refreshes to display the Employee Search section, which lists allemployees in the system.

Initiate an I-9


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The Employee Search section consists of the Search parameters and Employees sections. TheSearch parameters section includes fields you can use to define a variety of search and filtercriteria, such as name, employee ID, Social Security Number, or location criteria, in order tolocate the employee for which you want to update or initiate an I-9 from the Employeessection. Once you use the Search parameter fields to type or select the criteria by which youwant to search or filter for employees, you can click Search to apply your criteria and refreshthe employee records that display in the Employees section.

Step 16: Click the Select hyperlink of the corresponding employee record from the Employees sectionfor which you want to update or initiate an I-9.

Initiate an I-9


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Step 17: The Initiate an I-9 page refreshes to display fields that include demographic information forthe existing employee.

Step 18: Update the demographic information that displays on the Initiate an I-9 page and then clickNext to initiate the I-9 process. The Initiate an I-9 page refreshes to display the EmployeeInformation section. Refer to Steps 10-13 to complete the Initiate an I-9 procedure.

Create, Maintain, & Delete Employee Records 3

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Create, Maintain, & Delete Employee Records

Step 1: From the COMPLI-9 Dashboard page, click the Employees hyperlink from the Navigation Menusection to create, maintain, and delete employee records in the Compli-9 system.

Step 2: The initial Employee Page displays. Do one of the following:

If you want to update or delete an existing employee record for an employee,continue to Steps 3-11 of this chapter.

If you want to initiate an I-9 verification request for an existing employee, proceed toSteps 14-18 of this chapter.

You should only add an employee from the Employee Page when if you want to scan a papercopy of the Form I-9 into the Compli-9 system. If you want to initiate an I-9 verification requestfor a new hire, refer to Step 1 of the previous Initiate an I-9 chapter.



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Step 3: From the Employee Search section of the Employee Page, perform a search or apply filtercriteria to locate the employee record for which you want to update information or deleteand then click the corresponding Select hyperlink from the Employees section.

The Employee Search section consists of the Search parameters and Employees sections. TheSearch parameters section includes fields you can use to define a variety of search and filtercriteria, such as name, employee ID, Social Security Number, or location criteria, in order tolocate the employee record of the employee you want to update or delete. Once you use theSearch parameter fields to type or select the criteria by which you want to search or filter foremployees, you can click Search to apply your criteria and refresh the employee records thatdisplay in the Employees section.

Step 4: The Employee Page refreshes to display one of the following pages, based on the selectedPersonal Data, Credentials, or I-9 Documents tab:

Employee Edit



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Employee Credentials

Employee Documents



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Step 5: Select the Personal Data tab to access the Employee Edit page and then update basicinformation for the employee as necessary. In this example, we have changed the employee’saddress:

Step 6: The Termination Date field from the Employee Edit page is required in order for theAutomated Retention Period Schedule for Deletion function to work properly in the Compli-9system. If you need to insert a Termination Date value, you should type the termination datefor the employee record in the Termination Date field.

You must remove the existing termination date from the Termination Date field if you intend torehire the employee.



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Step 7: Do one of the following as necessary:

Click Save & Return to List to save your changes and return to the initial EmployeePage.

Click Save & Continue to save your changes and proceed to the Employee Credentialspage.

Step 8: When you click either Save & Return to List or Save & Continue, the Compli-9 DuplicateEntry function may execute. The Compli-9 Duplicate Entry function is designed to comparethe full name of the employee you created, along with the Start Date and Location youprovided to determine if you are attempting to add a duplicate record in an attempt to avoidduplicating employee records.

Step 9: If an employee record does not already exist for the employee in the Compli-9 system, TheEmployee Edit page refreshes to display the Employee Information section, which indicatesthat the employee data has been saved. The Employee Information section provides basicinformation for the new employee record along with buttons you can use to print credentialsfor the employee or e-mail credentials and instructions to the employee as necessary.



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If an employee record does appear to already exist for the employee in the Compli-9 system,the Duplicate Check page displays. The Duplicate Check page consists of two sections:Employee Being Added and Possible Duplicates. The Employee Being Added section displaysinformation for the employee record you are attempting to update. The Possible Duplicatessection displays information for employee records that may possibly match the new employeerecord you are attempting to update.

If the employee record you are attempting to update is not a duplicate record, click Continueto continue adding the record for the new employee.

If the employee record you are attempting to add is a duplicate record, click the Selecthyperlink from the Possible Duplicates section for the corresponding existing employeerecord.



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If you are not whether the employee record you are attempting to add is a duplicate record,or if you need to cancel this transaction, click Cancel to return to the initial Employee Page.

The Employee Edit page refreshes to display the Employee Information section, whichindicates that the employee data has been saved. The Employee Information section providesbasic information for the new employee record along with buttons you can use to printcredentials for the employee or e-mail credentials and instructions to the employee asnecessary.

Step 10: From the Employee Credentials page, if you want to reset the Compli-9 user accountpassword for the employee, do one the following:

Click Reset Password & Print Credentials and then print a copy of the updatedcredential information for the employee that displays on the Print User Info page.

Click Reset Password & Email Credentials to send an e-mail notification of theupdated credential information to the employee.



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Step 11: Click Save & Return to Dashboard to return to the COMPLI-9 Dashboard page or click Save &Return to User List to return to the initial Employee Page.

Step 12: From the initial Employee Page, click Add an Employee to add a new employee record.

You should only add an employee from the Employee Page when if you want to scan a papercopy of the Form I-9 into the Compli-9 system. If you want to initiate an I-9 verification requestfor a new hire, refer to Step 1 of the previous Initiate an I-9 chapter.



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Step 13: The Employee Edit page displays. Use the employee information fields on the Employee Editpage to provide details for the new employee record as necessary.


Click Save & Return to List to save your changes and return to the initial EmployeePage.

Click Save & Continue to save your changes and proceed to the Employee Credentialspage.



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Step 15: Click the I-9 Documents tab to navigate to the Employee Documents page and then click thePrint hyperlink to print the Form I-9 for the employee as necessary.

Each record on the Employee Documents page corresponds to each subsequent phase of the Form I-9 completionprocess. Additionally, each record can display with one of the following values in the Status column to identifythe status of the corresponding Form I-9 document record:

New – Indicates that Section 1 of the Form I-9 is not complete.

Employee signed – Indicates that Section 1 of the Form I-9 is complete and is awaiting completion ofSection 2.

Employer signed – Indicates that Section 2 of the Form I-9 is complete.

Void – Indicates that an employer representative has voided the Form I-9.

Scanned – Indicates that the Form I-9 record was initially created by uploading, attaching, or importingdocuments, such as a scanned paper copy of the Form I-9.

Historical version – Indicates that the Form I-9 record serves as a historical record only, and is not themost updated version of the Form I-9 for the employee. The Historical version status is only applicable ifsystem administrators configure your Compli-9 environment to allow employees to avoid providing theirSSN when completing Section 1. Under these circumstances, only the Print hyperlink displays as activefor the Form I-9 record.



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Step 16: If you want to void the Form I-9 and current I-9 verification information for the employee,from the Employee Documents page, locate the I-9 record you want to avoid for theemployee.

Step 17: Click the Void I-9 hyperlink from the Void column of the Employee Documents page to voidthe corresponding Form I-9 and I-9 verification record for the employee.



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Step 18: The Void I-9 page displays. Select the corresponding radio button that best describes thereason for voiding the Form I-9 and I-9 verification record from the Reason field and then typethe date by which you want to void the Form I-9 and I-9 verification record in the EffectiveDate of Void field. The Effective Date of Void field displays the current date by default.

Step 19: Click Void I-9. A message displays to confirm whether you want to void the Form I-9 and I-9verification record for the employee. Click OK to continue.



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Step 20: The Employee Documents page refreshes, and the Status column of the page displays a valueof Void for the Form I- and I-9 verification record you voided. You can click the Viewhyperlink from the Void column to view the voided Form I-9.

Step 21: The Voided I-9 page displays, which includes the reason for voiding the I-9 and the effectivedate of the void transaction. You can click Print Voided I-9 to access a printable copy of thevoided Form I-9 for the employee.

Step 22: The voided Form I-9 displays as a PDF file within a new window, and you can click the Printicon to print a copy of the voided Form I-9 as necessary.



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Step 23: Once you void the Form I-9 and I-9 verification record for the employee, you can initiate anew I-9 verification request for the employee as necessary. When you initiate a new I-9verification request, an additional record will display on the Employee Documents page forthe employee.

Step 24: In the event that duplicate employee records exist in the Compli-9 system for the sameemployee, and you do not require more than one employee record for that employee, you canalso delete duplicate employee records as necessary. From the initial Employee Page, locatethe employee for which you want to delete duplicate records and then click the Selecthyperlink.



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Step 25: Select the Personal Data tab to access the Employee Edit page. From the Employee Edit page,click Delete Employee Record.

Step 26: The Delete Employee Record page displays. Select the radio button that best describes thereason for deleting the employee record from the Reason field and then click Delete.



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Step 27: A message displays to confirm whether you want to delete the employee record. Click OK toproceed with deleting the employee record or click Cancel to cancel the delete transaction.

Completing Section 1 of the Form I-9 4

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Completing Section 1 of the Form I-9

Employees will receive their credential information for the I-9 verification request by e-mail or printeddocument, depending on the method you choose when initiating the I-9 verification request. Thecredential information includes the User Name and Passphrase the employee can use to log in to theCompli-9 system and complete Section 1 of the Form I-9. Upon successfully logging in to the system, theEmployee Information and Attestation page displays. Required fields on the Employee Information andAttestation page display with a red asterisk (*).

Step 1: From the Employee Information and Attestation page, the employee provides their nameinformation in the First Name, Middle Initial, and Last Name fields.



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Step 2: The employee types any other names by which they have been known, such as their maidenname, in the Other Names Used field as necessary. If the employee does not have any othernames by which they have been known, the employee selects the No other names checkbox.

Step 3: The employee provides their address information in the Address, Apartment/Unit #, City orTown, State, and ZIP Code fields.



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Step 4: The employee types their date of birth, in MM/DD/YYYY format, in the Date of Birth field andthen does one of the following as necessary, depending on whether they have a SocialSecurity Number (SSN):

If the employee has an SSN, the employee types their SSN in the Social Security # andRe-enter SSN fields. The Social Security # and Re-enter SSN fields display as required ifyour business or organization submits EEV / E-Verify orders and system administratorsdo not configure your Compli-9 environment to allow employees to avoid providingtheir SSN when completing Section 1.

If the employee does not have an SSN, but has applied for their SSN and systemadministrators configure your Compli-9 environment to allow employees to avoidproviding their SSN when completing Section 1, the employee selects the SocialSecurity Number Applied For checkbox.

If the employee selected the Social Security Number Applied For checkbox wheninitially completing Section 1 of the Form I-9, and is returning to provide their SSN,the employee types their SSN in the Social Security # and Re-enter SSN fields. Underthese circumstances, all other fields display as inactive on the Employee Informationand Attestation page, and the employee can click Next to proceed to the EmployeeeSignature page.

If employees initially select the Social Security Number Applied For checkbox to indicate thatthey have applied for their SSN, your business or organization automatically or manually submitsEEV / E-Verify orders, and system administrators configure your Compli-9 environment to allowemployees to avoid providing their SSN when completing Section 1, you should use the Sec. 1SSN Pending function to reset their login credentials once they receive their SSN. Once youreset login credentials for the employee, they should provide their SSN via the EmployeeInformation and Attestation page and then electronically sign Section 1 of the Form I-9, whichallows you to complete Section 2 of the Form I-9 as necessary if you have not already done so.At this point, you can automatically or manually submit the EEV / E-Verify order. Refer to thePending Social Security Numbers for Form I-9 Section 1 chapter for more information on thisfunctionality.



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Step 5: The employee types their e-mail address in the E-mail Address field and types their phonenumber in the Telephone Number field as necessary.

Step 6: From the Citizenship section of the Employee Information and Attestation page, the employeecan do one of the following:

Select the A citizen of the United States radio button to indicate that they are acitizen of the United States, click Next, and then proceed to Step 7.

Select the A noncitizen national of the U.S. radio button to indicate that they are anoncitizen national of the United States, click Next, and then proceed to Step 7.

Select the A lawful permanent resident radio button to indicate that they are alawful permanent resident and then continue to the next step.

Select the An alien authorized to work radio button to indicate that they are an alienauthorized to work, click Next, and then continue to Step 4.



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Step 7: The Alien Registration Number / USCIS Number field displays. The employee types their 9-digit Alien number in the Alien Registration Number / USCIS Number field and then clicksNext. Continue to Step 7.

Step 8: The Employee Information and Attestation page refreshes to display fields the employee canuse to provide additional citizenship information for their citizenship status. The employeecan do one of the following to complete the Alien Work Until Date field:

If the employment authorization for the employee has an expiration date, theemployee types their employment authorization work date, in MM/DD/YYYY format, inthe Alien Work Until Date fields.

If the employment authorization for the employee does not expire, the employeeselects the checkbox next to the statement below the Alien Work Until Date fields.



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Step 9: The employee can do one of the following as necessary, depending on their employmentauthorization documents:

If the employee has an Alien Registration Number or USCIS Number, the employeeselects the Alien Registration/USCIS Number radio button and then types their 9-digitAlien Number in the additional field that displays. Proceed to Step 7.

If the employee has a Form I-94 Admission Number, the employee selects the Form I-94 Admission Number radio button and then types their 11-digit Admission Number inthe additional field that displays. Continue to the next step.

Step 10: The employee can do one of the following as necessary in response to the subsequentquestion regarding how they obtained their Admission Number:

If the employee obtained their Admission Number from the U.S. Customs and BorderProtection (CBP), the employee selects the Yes radio button, types their passportnumber in the Passport Number field, selects the country of issuance for their passportfrom the Country Of Issuance drop-down field, and then clicks Next.

If the employee did not obtain their Admission Number from the CBP, the employeeselects the No radio button and then clicks Next.



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Step 11: The Employee eSignature page displays. From the Employee eSignature page, the employeemust click the checkbox to indicate that they have read and agree with the certificationstatement, type their first and last name as their electronic signature, and then click Next. Ifthe employee types a different name than the one they provided on the EmployeeInformation and Attestation page, an error message displays, indicating that the name theytype on the Employee eSignature page does not match the name information they provided.

Step 12: If the employee had a preparer or translator assist in the completion of Section 1, they canselect the Yes radio button for the Has the form been prepared by a person other than you?field, complete the additional Preparer and /or Translator Certification section that displays,and then click Next.



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Step 13: Upon clicking Next, the Employee Reminder page displays, indicating that the employee hassuccessfully completed Section 1 of the Form I-9. The Employee Reminder section includesfurther instructions for the employee along with a list of the appropriate employmenteligibility documents the employee needs to provide to their employer representative in orderto complete Section 2 of the Form I-9.

Completing Section 2 of the Form I-9 5

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Employer representatives can use the Verifications or Reverifications functions to verify employmenteligibility documents and complete Section 2 of the Form I-9 once employees successfully completeSection 1 of the Form I-9.

If employees select the Social Security Number Applied For checkbox when completing Section 1of the Form I-9, your business or organization automatically or manually submits EEV / E-Verifyorders, and system administrators configure your Compli-9 environment to allow employees toavoid providing their SSN when completing Section 1, you can use the Sec. 1 SSN Pendingfunction to reset their login credentials and allow them to provide their SSN and electronicsignature. Refer to the Pending Social Security Numbers for Form I-9 Section 1 chapter for moreinformation on this functionality.

Step 1: From the COMPLI-9 Dashboard page, do one of the following:

Click the Verifications hyperlink from the Navigation Menu section to verifyemployment eligibility documents that the new employee presents.

If the I-9 verification is currently pending but overdue, click the overdue I-9verifications hyperlink from the COMPLI-9 Dashboard page and proceed to Step 3.

If the I-9 verification is currently pending and not overdue, click the pending I-9verifications hyperlink from the COMPLI-9 Dashboard page and proceed to Step 3.



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Step 2: The Employee Verifications page displays. From the Employee Verifications page, you canclick Pending Verifications to access the Pending Verifications page or click OverdueVerifications to access the Overdue Verifications page. Refer to the Welcome to the I-9Dashboard chapter for more information on the pending and overdue I-9 verification statuses.

Step 3: Click the Select hyperlink for the employee record for which you want to verify employmenteligibility documents. The Select hyperlink only displays for employees who successfullycomplete Section 1 of the Form I-9 and for which a value of Employee signed displays withinthe Status column on the Overdue Verifications or Pending Verifications page.



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Step 4: The Verify I-9 Document page displays, and the name of the employee displays within theEmployee field.

Step 5: Click Show Sec. 1 details as necessary to view the information that the employee providedwhen completing Section 1 of the Form I-9. If you click Show Sec. 1 details, you cansubsequently click Hide Sec. 1 details to collapse this information on the Verify I-9 Documentpage.



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Step 6: The Verify I-9 Documents page refreshes to display the Section 1 Information section, whichprovides an overview of the information the information the employee provided whencompleting Section 1 of the Form I-9.

Step 7: Do one of the following as necessary, depending on the employment eligibility documentsthat the employee presents after completing Section 1 of the Form I-9:

Click List A from the Documents section if the employee provides an employmenteligibility document from List A of the Form I-9 and then continue to Step 8.

Click List B/C from the Documents section if the employee provides employmenteligibility documents from List B and C of the Form I-9 and then continue to Step 10.

You can also click Help if you need additional assistance.



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Step 8: From the Documents section of the Verify I-9 Document page, click the Select hyperlink forthe List A document. The Verify I-9 Documents page refreshes and the Documents sectiondisplays fields you can use to provide details for the selected List A document.

If your business or organization automatically or manually submits EEV / E-Verify orders and theemployee presents a U.S. Passport, U.S. Passport Card, Permanent Resident Card I-551, orEmployment Authorization Document I-766, you are required to make a copy of this documentand retain it with the Form I-9.

Step 9: Once you provide details for the List A document, click Next to save the information and thenproceed to Step 15.



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Step 10: From the Documents section of the Verify I-9 Document page, click the Select hyperlink forthe List B document.

Step 11: The Verify I-9 Documents page refreshes and the Documents section displays fields you canuse to provide details for the selected List B document. Complete the fields from theDocuments section to provide details for the List B document.

If the employee provides an employment eligibility document from List B, the document mustcontain a photograph in order to process the EEV order.



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Step 12: Click Next. The Verify I-9 Documents page refreshes and the Documents section displays ListC documents.

Step 13: Click the Select hyperlink for the List C document. The Verify I-9 Document page refreshes todisplay fields you can use to provide details for the selected List C document.

If you click the Select hyperlink for the Social Security Acct Number carddocument type from the Documents section and then select the Applied Forcheckbox to indicate the employee is providing a temporary Social SecurityNumber (SSN) receipt, you must use the Doc Receipt Pending function to verifythe SSN for the employee once they receive their actual Social Security Cardfrom the Social Security Administration. Refer to the Verify Documents withPending Receipts chapter for more information on this functionality.

Additionally, if employees select the Social Security Number Applied Forcheckbox when completing Section 1 of the Form I-9, your business ororganization automatically or manually submits EEV / E-Verify orders, and systemadministrators configure your Compli-9 environment to allow employees to avoidproviding their SSN when completing Section 1, you should use the Sec. 1 SSNPending function to reset their login credentials once they receive their SSN.Once you reset login credentials for the employee, they should provide their SSNvia the Employee Information and Attestation page and then electronically signSection 1 of the Form I-9, which allows you to complete Section 2 of the Form I-9as necessary if you have not already done so. At this point, you can automaticallyor manually submit the EEV / E-Verify order. Refer to the Pending Social SecurityNumbers for Form I-9 Section 1 chapter for more information on thisfunctionality.



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Step 14: Once you provide details for the List C document, click Next to save the information.



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Step 15: The User eSignature page displays. The User eSignature page is designed to verify the startdate for the employee, certify that you have read and agree with the certification statementof the Form I-9, and obtain your electronic signature to meet legal requirements of the I-9verification process. Select the checkbox to indicate you have read and agree with thecertification statement and then type your name in the subsequent eSignature text field. TheDate signed field displays the current date by default.

Step 16: Click Next to complete Section 2 of the Form I-9 and save the data.



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Step 17: In the event that your business or organization is an EEV Client that utilizes the EEV / E-Verifyordering process, an additional E-Verify pop-up may display. All employers are required tocomplete the Form I-9 within 3 business days of the date employment begins. If your companyparticipates in EEV/E-Verify, and the Form I-9 has not been completed within the required 3day period, the E-Verify pop-up is designed to record the reason why the EEV/E-Verify orderwas not completed on a timely basis when you click Next from the User eSignature page.Select the radio button of the appropriate reason for the delay and then click Next.

Step 18: The final Verification Completed page displays. Do one of the following as necessary:

Click the View EEV Details / Close EEV hyperlink to navigate to the E-Verify CaseDetails page. The View EEV Details / Close EEV hyperlink only displays if your businessor organization automatically submits EEV / E-Verify orders.

Click Print this I-9 to open the completed Form I-9 in PDF file format within a newbrowser window and then print a copy of the Form I-9 as necessary.

Click Go to Dashboard to return to the COMPLI-9 Dashboard page.



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If your business or organization manually submits EEV / E-Verify orders, the Order an EEVbutton also displays. You can click Order an EEV to manually initiate the EEV order process.Under these circumstances, the View EEV Details / Close EEV hyperlink does not initiallydisplay. In this case, you must click Order an EEV before you click the View EEV Details /Close EEV hyperlink to navigate to the E-Verify Case Details page.

If your business or organization automatically or manually submits EEV / E-Verify orders, referto Appendix D for further instructions on completing the EEV/E-Verify request.

If employees select the Social Security Number Applied For checkbox when completing Section 1of the Form I-9, your business or organization automatically or manually submits EEV / E-Verifyorders, and system administrators configure your Compli-9 environment to allow employees toavoid providing their SSN when completing Section 1, you should use the Sec. 1 SSN Pendingfunction to reset their login credentials and allow them to provide their SSN and electronicsignature. At this point you can automatically or manually submit the EEV / E-Verify order. Referto the Pending Social Security Numbers for Form I-9 Section 1 chapter for more information onthis functionality.

Reverification of Documents (Form I-9 Section 3) 6

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Reverification of Documents (Form I-9 Section 3)

Step 1: From the COMPLI-9 Dashboard page, do one of the following:

Click the Reverifications hyperlink from the Navigation Menu section to reverifydocuments that a current employee presents.

If the Work Authorization documentation has expired for the employee, click theoverdue I-9 re-verifications hyperlink from the COMPLI-9 Dashboard page and proceedto Step 3.

If the Work Authorization documents for employee will expire within 90 days or less,click the pending I-9 re-verifications hyperlink from the COMPLI-9 Dashboard page andproceed to Step 3.



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Step 2: The Employee Verifications page displays. From the Employee Verifications page, you canclick Pending Reverifications to access the Pending Reverifications page or click OverdueReverifications to access the Overdue Reverifications page. Refer to the Welcome to the I-9Dashboard chapter for more information on the pending and overdue I-9 reverificationstatuses.

Step 3: Click the Reverify now hyperlink for the employee record for which you want to reverifyemployment eligibility documents. The Reverify now hyperlink only displays for employeeswho have Work Authorization documents associated with their employee record that haveeither already expired or that will expire within 90 days.



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Step 4: The Employee Verifications page refreshes to display fields you can use to indicate yourpreference for the reverification process. Do one of the following:

Select the Complete Section 3 on the existing Form I-9 radio button to completeSection 3 on the current Form I-9 during the reverification process and continue toStep 5.

DHS requires all reverifications to be completed on the most current version of the Form I-9. Ifthe Form I-9 from the original verification uses an expired version of the form, the Compli-9system is designed to automatically apply the changes you make during the reverificationprocess towards the most current version of the Form I-9.

Select the Initiate a new Form I-9 radio button to initiate a new I-9 verificationrequest to obtain the updated Work Authorization documents for the employee andthen click Next. Refer to Steps 14-18 of the Initiate an I-9 chapter for details on howto initiate the new I-9 verification request.

Step 5: The Employee Verifications page refreshes to display fields you can use to specify the type ofreverify action you want to perform. Do one or more of the following as necessary:

Select the New Name checkbox if you need to make changes to the employee’s name. Select the Rehire checkbox if you are rehiring the employee. Select the Reverification of work authorization checkbox if you only want to reverify

the Work Authorization documents for the employee.



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Step 6: Click Next. The Re-verification page displays. The Re-verification page includes fields you canuse to update the employee’s name, provide the rehire date, or update their employmenteligibility documents as necessary. Depending on the reverify action you selected in theprevious step, some fields may display as inactive in sections A, B, or C on the Re-verificationpage. For example, if you only select the Reverification of work authorization checkbox in theprevious step, only the Section C section includes active fields.

Step 7: Click Show Sec. 1 details as necessary to view the information that the employee providedwhen completing Section 1 of the Form I-9. If you click Show Sec. 1 details, you cansubsequently click Hide Sec. 1 details to collapse this information on the Re-verificationpage.



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Step 8: Do one of the following:

If you selected the New Name checkbox in Step 5, continue to the next step. If you selected the Rehire checkbox in Step 5, proceed to Step 10. If you selected the Reverification of work authorization checkbox in Step 5, refer to

Step 11.

Step 9: From Section A, type the new first name, middle initial, and last name for the employee inthe First Name, Initial, and Last Name fields. Do one of the following:

If you only selected the New Name checkbox in Step 5, continue to Step 13. If you also selected the Rehire checkbox in Step 5, proceed to the next step. If you did not select the Rehire checkbox but selected the Reverification of work

authorization checkbox in addition to the New Name checkbox in Step 5, proceed toStep 11.



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Step 10: From Section B, type the rehire date, in MM/DD/YYYY format, for the employee in the Dateof Rehire fields. Do one of the following:

If you only selected the Rehire checkbox in Step 5, continue to Step 13. If you also selected the Reverification of work authorization checkbox checkbox in

Step 5, proceed to the next step.

Step 11: Do one of the following as necessary, depending on the type of employment eligibilitydocument you want to reverify:

From Section C, click List A if the employee provides an employment eligibilitydocument from List A of the Form I-9.

From Section C, click List C if the employee provides an employment eligibilitydocument from List C of the Form I-9.



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Step 12: Click the corresponding Select hyperlink for the List A or List C document you want toreverify. The Section C section refreshes to display fields you can use to provide details forthe employment eligibility document. Complete the fields from the refreshed Section Csection.

Step 13: The User eSignature page displays. The User eSignature page is designed to certify that youhave read and agree with the certification statement of the Form I-9 and obtain yourelectronic signature to meet legal requirements of the I-9 reverification process. Select thecheckbox to indicate you have read and agree with the certification statement and then typeyour name in the subsequent eSignature text field. The Date signed field display the currentdate by default.



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Step 14: Click Next to complete Section 3 of the Form I-9 and save the data.



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Step 16: In the event that you need to initiate a new I-9 for a rehired employee, on the COMPLI-9Dashboard page, click the Employees hyperlink from the Navigation Menu section, perform asearch to locate the employee record on the Employee Page as necessary, and then click thecorresponding Select hyperlink for the rehired employee.



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Step 17: Select the I-9 Documents tab to access the Employee Documents page. From the EmployeeDocuments page, click the Re-verify hyperlink, and then repeat Steps 4-14 of this chapter.

Attaching Copies of Documents 7

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Attaching Copies of Documents

The Compli-9 system provides two different methods for attaching copies of documents for employees:

• Upload a scanned paper copy of the Form I-9

• Attach Form I-9 employment eligibility document supplements

The primary difference between these two methods is that you must initiate a new I-9 verificationrecord when uploading a scanned paper copy of the Form I-9 to retain for employees. When attachingemployment eligibility documents to supplement an existing I-9 verification record, you do not need toinitiate a new I-9 verification record for the employee. Instead, you can simply upload and attach thedocument to the existing I-9 verification record for the employee via the Employee Documents page.

Uploading Form I-9 Copies

Step 1: In order to attach a file copy of the scanned paper Form I-9 to the employee record foremployees, you must initiate a new I-9 verification record for the employee. From theCOMPLI-9 Dashboard page, click the Initiate an I-9 hyperlink from the Navigation Menu.



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Step 2: Since an employee record already exists for your employee within the Compli-9 system, fromthe initial Initiate an I-9 page, select the Find an existing Employee radio button and thenclick Next.

Step 3: From the Employee Search section of the Initiate an I-9 page, perform a search and applyfilter criteria as necessary to locate the employee and then click the corresponding Selecthyperlink for the employee record.



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Step 4: The Initiate an I-9 page refreshes to display fields that include demographic information forthe existing employee. Do not change any of the information. Click Next.

Step 5: The Initiate an I-9 page refreshes to display the Employee Information section, whichindicates that the employee data has been saved and a new I-9 verification record has beeninitiated for the employee. Click Print Credentials.



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Step 6: From the Print User Info page, avoid printing the updated credentials for the employee. ClickGo to Dashboard.

Step 7: From the COMPLI-9 Dashboard page, click the Employees hyperlink from the Navigation Menu.



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Step 8: From the Employee Search section of the Employee Page, perform a search or apply filtercriteria to locate the employee record for which you want to attach the document and thenclick the corresponding Select hyperlink for the employee record.

Step 9: Click the I-9 Documents tab to access the Employee Documents page and then locate the I-9verification record for which you want to attach the document, which displays with a Statuscolumn value of New. Click the Attach hyperlink from the Attachments column for thecorresponding record.



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Step 10: The Attach a File page displays. From the Attach a File page, select the Form I-9 (or PaperForm I-9) option from the Attachment Type drop-down field.

Step 11: From the Attach a File page, click Browse, locate and select the scanned paper Form I-9 fileyou want to attach, and then click Upload this file.



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Step 12: The Attach a File page refreshes to display a message to indicate that the document has beenuploaded successfully. Click Attach This File to confirm you want to attach the file.

Step 13: The Attach a File page refreshes to display a message to indicate that you have successfullyattached the file. Click Continue.



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Step 14: The Employee Documents page displays. Note that the Status column value for the I-9verification record to which you attached the document in Steps 9-13 now displays with aStatus column value of Scanned on the Employee Documents page, indicating that you havesuccessfully attached a copy of the document for the employee. The Attachments column alsodisplays a number in parenthesis to indicate that Form I-9 employment eligibility documentsupplements exist for the I-9 verification record. You can click the number hyperlink toexpand the Attachments section for the I-9 verification record.

Step 15: From the expanded Attachments section, you can click the View/Print column hyperlink toopen and then view or print the scanned paper copy of the Form I-9. You can also click theDelete column hyperlink to remove the document as necessary.



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Uploading and Attaching Form I-9 Employment Eligibility Document Supplements

Step 1: In order to upload and attach file copies of Form I-9 employment eligibility documents tosupplement the existing I-9 verification record for an employee, you do not need to initiate anew I-9 verification record for the employee. Instead, from the COMPLI-9 Dashboard page,click the Employees hyperlink from the Navigation Menu section.

Step 2: From the Employee Search section of the Employee Page, perform a search or apply filtercriteria to locate the employee record for which you want to upload and attach Form I-9employment eligibility documents and then click the corresponding Select hyperlink from theEmployees section.



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Step 3: Click the I-9 Documents tab to navigate to the Employee Documents page.

Step 4: From the Employee Documents page, click the Attach hyperlink from the Attachments columnof the corresponding I-9 verification record for which you want to upload and attach Form I-9employment eligibility documents.



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Step 5: The Attach a File page displays. From the Attach a File page, do one of the following asnecessary, depending on the type or category for the employment eligibility document:

If a standard attachment type option is applicable, select the attachment type for thedocument from the Attachment Type drop-down field.

If a standard attachment type option from the Attachment Type drop-down field is notapplicable, select the Other option from the Attachment Type drop-down field andthen type a description for the document in the subsequent Attachment Descriptionfield. You can type up to 80 alphanumeric characters for the Attachment Descriptionfield.



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Step 6: Click Browse, locate and select the employment eligibility document you want to attach, andthen click Upload this file.

Step 7: The Attach a File page refreshes to display a message to indicate that the employmenteligibility document has been uploaded successfully. Click Attach This File to confirm youwant to attach the file.



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Step 8: The Attach a File page refreshes to display a message to indicate that you have successfullyattached the file. Click Continue.

Step 9: The Employee Documents page displays, and the Attachments column displays a number inparenthesis to indicate that Form I-9 employment eligibility document supplements exist forthe I-9 verification record. You can click the number hyperlink to expand the Attachmentssection for the I-9 verification record.



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Step 10: From the expanded Attachments section, you can click the View/Print column hyperlink toopen and then view or print the document. You can also click the Delete column hyperlink toremove the document as necessary.

Verifying Pending Document Receipts 8

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Verify Documents with Pending Receipts

Step 1: When verifying I-9 documents, if the employee provides a temporary receipt for a SocialSecurity Number (SSN) card, you must use the Doc Receipt Pending function to provide theactual SSN for the employee once they receive their official SSN card from the Social SecurityAdministration. From the COMPLI-9 Dashboard page, click the Initiate an I-9 hyperlink fromthe Navigation Menu.

Step 2: The Document Receipts Pending page displays. From the Document Receipts Pending page,perform a search and apply filter criteria as necessary to locate the employee for which youwant to provide the official SSN.

Verifying Pending Document Receipts


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Step 3: Click the Doc Received hyperlink for the corresponding employee record for which you wantto provide the official SSN.

Step 4: The Document Pending Verification page displays. Review the previously entered informationfor the employee that displays in Section 1 and Section 2, List B. The information thatdisplays will be retained on the new Form I-9.



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Step 5: When the employee provides the Social Security Number (SSN) card, type the official SSN forthe employee in the Document# field from the List C column of Section 2 and then click Next.

Step 6: The User eSignature page displays. Click the checkbox indicating you have read and agreewith the statement above.



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Step 7: Type your name, exactly as it displays for your User record, in the box to acknowledge thatyou are providing a valid eSignature. The Date signed field displays the current date bydefault.

Step 8: Click Next to complete your changes to the pending employment eligibility document andsave the data.



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Click the View EEV Details / Close EEV hyperlink to navigate to the E-Verify CaseDetails page. The View EEV Details / Close EEV hyperlink only displays if your businessor organization automatically submits EEV / E-Verify orders.



If your business or organization manually submits EEV / E-Verify orders, the Order an EEVbutton also displays. You can click Order an EEV to manually initiate the EEV order process.Under these circumstances, the View EEV Details / Close EEV hyperlink does not initiallydisplay. In this case, you must click Order an EEV before you click the View EEV Details /Close EEV hyperlink to navigate to the E-Verify Case Details page.

If your business or organization automatically or manually submits EEV / E-Verify orders, referto Appendix D for further instructions on completing the EEV/E-Verify request.

If employees select the Social Security Number Applied For checkbox when completing Section 1of the Form I-9, your business or organization automatically or manually submits EEV / E-Verifyorders, and system administrators configure your Compli-9 environment to allow employees toavoid providing their SSN when completing Section 1, you should use the Sec. 1 SSN Pendingfunction to reset their login credentials and allow them to provide their Social Security Numberand electronic signature. At this point, you can automatically or manually submit the EEV / E-Verify order. Refer to the Pending Social Security Numbers for Form I-9 Section 1 chapter formore information on this functionality.

Pending Social Security Numbers for Form I-9 Section 1 9

Pending Social Security Numbers for Form I-9 Section 1
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When employees work to complete Section 1 of the Form I-9, if system administrators configure yourCompli-9 environment to allow employees to avoid providing their Social Security Number (SSN) whencompleting Section 1, employees can optionally choose not to provide their SSN as they provide theirname, address, personal identification, and contact information via the Employee Information andAttestation page. However, if your business or organization automatically or manually submits EEV / E-Verify orders, the employee must provide their SSN before you can successfully process the EEV / E-Verify order. Under these circumstances, you can update the login credentials for the employee so theycan present their SSN via the Employee Information and Attestation page and then supply theirelectronic signature for Section 1. Once the employee provides their SSN and electronic signature, andyou verify I-9 documents for the employee, you can automatically or manually submit the EEV / E-Verifyorder.

Step 1: From the COMPLI-9 Dashboard page, click the Sec. 1 SSN Pending hyperlink from theNavigation Menu.



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Step 2: The Section 1 SSN Pending page displays. From the Section 1 SSN Pending page, perform asearch and apply filter criteria as necessary to locate the employee for which you want toupdate login credentials from the Section 1 SSN Pending list so they can provide their SSN andelectronic signature.

Employee records that display with red font in the Section 1 SSN Pending list indicate that theemployee has exceeded the due date to provide their SSN. The Compli-9 system is designed toautomatically apply this font color change to records in the Section 1 SSN Pending list if theemployee does not provide their SSN within 90 days of their Hire Date.

Step 3: Click the SSN Received hyperlink of the corresponding employee record for which you want toupdate login credentials.



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Step 4: The User Credentials page displays. Do one of the following as necessary:

Click Reset Passphrase & Print Credentials to print the updated login credentials forthe employee via the Print User Info page.

Click Reset Passphrase & Send Email to send the updated login credentials to the e-mail address associated with the employee’s system user account.

Once the employee logs in to the Compli-9 system, provides their SSN via the Employee Information andAttestation page, and then supplies their electronic signature for Section 1, you can verify I-9 documentsfor the employee as necessary and then automatically or manually submit the EEV / E-Verify order.When employees log in to the Compli-9 system to provide their SSN via the Employee Information andAttestation page, it is important to note that the employee can only modify the SSN-related fields on thepage, and all other fields display as inactive or disabled.



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In the event that your business or organization automatically submits EEV orders and you verified I-9documents for the employee and provided your electronic signature for Section 2 before the employeeprovides their SSN and electronic signature for Section 1, the EEV / E-Verify order is automaticallysubmitted.

If your business or organization automatically or manually submits EEV / E-Verify orders, refer toAppendix D for further instructions on completing the EEV/E-Verify request.

View Reports 10

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View Reports

Step 1: From the COMPLI-9 Dashboard page, click the Reports hyperlink from the Navigation Menu togenerate Compli-9 system reports.

Step 2: The initial Reports Page displays. Select the type of report you want to generate from thePlease select the report to view drop-down field.

View Reports


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Step 3: The Reports Page refreshes to display report parameter fields you can use to apply filtercriteria or choose options for the report data. For example, you can use the Begin Date andEnd Date fields to effectively filter report data to only display records that meet the daterange you choose. The report parameter fields that display on the refreshed Reports Pagemay differ based on the type of report you selected in the previous step.

Step 4: Use the report parameter fields to apply filter criteria or choose report options as necessaryand then click View Report.

View Reports


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Step 5: The Compli-9 Reports page displays within a new browser window. The Compli-9 page allowsyou to view the results of the report you chose to generate. Do one of the following asnecessary:

Click Print Report to print a copy of the current report. Click View as Spreadsheet to convert the report to CSV (Comma-separated Values)

file format and then either save a copy of the file or open the file within MicrosoftExcel.

Create & Maintain Company Users 11

Create & Maintain Company Users1
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Step 1: The Administration menu hyperlink from the Navigation Menu of the COMPLI-9 Dashboardpage allows you to access administrative functions for the Compli-9 system. From the COMPLI-9 Dashboard page, point to the Administration menu hyperlink and then select the UserAdministration submenu hyperlink.

Step 2: The User Administration Page displays. Do one of the following:

If you want to create a Compli-9 user account for a new company user, continue toSteps 3-9.

If you want to update user account information for an existing company user, proceedto Steps 10-13.

If you want to deactivate or reactivate the login credentials for an existing companyuser, refer to Steps 14-22.

Create & Maintain Company Users


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Step 3: When you create a new Compli-9 system accounts for a new system user, in most cases, theuser is also a new company employee. Under these circumstances, you should initiate an I-9verification request for the new employee, the employee should complete Section 1 of theForm I-9, and the employer representative should complete Section 2 of the Form I-9 beforeyou attempt to create a new Compli-9 system account for the new employee.

Step 4: Once the I-9 verification process is complete, or if the user is an existing company employee,click the Employees hyperlink from the Navigation Menu section, locate the employee forwhich you want to create a new Compli-9 system account, and then click the correspondingSelect hyperlink for the employee record.

Step 5: Click the Personal Data tab to access the Employee Info page. Since the employee hascompleted the I-9 verification process, notice that the Employee radio button is currentlyselected for the User Type field.



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Step 6: Select the radio button of the user type option you want to apply to the new user account forthe employee from the User Type field. The user type option you select effectivelydetermines the permission level for the user account, and in most cases you should chooseeither the Standard or Administrator radio buttons. The following provides a summary of thepermissions for each user type option you can select from the User Type field:

Administrator – Indicates the user can access functions available from theAdministration menu hyperlink of the Navigation Menu section, such as creating andmaintaining company users and the company profile, in addition to the Compli-9system functionality available with the Standard user type.

Standard – Indicates the user can initiate I-9 verification requests, verify employmenteligibility documents, and re-verify documents. In most cases, users for which youselect this user type option consist of employer representatives for your business ororganization.

Limited – Indicates the user has permissions to verify and re-verify employmenteligibility documents.

Auditor – Indicates the user has basic read-only permissions for the Comli-9 system,which only allows the user to view information that other users provide during the I-9verification process.

Employee – Indicates the user can access the Compli-9 system to complete Section 1 ofthe Form I-9. The Compli-9 system is designed to automatically apply the Employeeuser type option for new user accounts that you create as you initiate new I-9verification requests by default.



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Step 7: Once you select a user type radio button from the User Type field, the User Edit pagedisplays, since the employee no longer has a basic user account with Employee user typepermissions. At this point, you need to update the login credentials for the new user account.From the User Edit page, type a description of the Job Title for the employee as necessaryand then select the Credentials tab.

Step 8: The User Credentials page displays. Note that the Username field displays the user name forthe original basic user account you created during the I-9 verification process. While the username is still valid in this case, you can click Generate Username or Use Email Address tomodify the user name for the new Compli-9 system user account as necessary.



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Step 9: The User Credentials page also allows you to reset the previous passphrase for the useraccount and then either print the updated credentials or e-mail the updated credentials forthe new user account. Click Reset Passphrase & Print Credentials to print the updated logincredentials for the employee via the Print User Info page, or click Reset Passphrase & SendEmail to send the updated login credentials to the e-mail address associated with theemployee’s new system user account.

The User Credentials page refreshes to display a message indicating that you have successfullyupdated the new user account for the employee. At this point, the user can log in to theCompli-9 system and access the COMPLI-9 Dashboard page.



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Step 10: From the User Administration Page, use the Search parameters section to perform a searchand apply filter criteria to locate the user whose information you want to update asnecessary, and then click the corresponding Select hyperlink for the user account.

Step 11: Select the Personal Data tab to access the User Edit page.



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Step 12: Use the fields that display on the User Edit page to modify the information for the useraccount as necessary, such as the job title for the user.

Step 13: Click Save & Return to List to save your changes and return to the User Administration Pageor click Save & Continue to proceed to the User Credentials page for the current systemaccount.

Step 14: From the User Administration Page, use the Search parameters section to perform a searchand apply filter criteria to locate the user account you want to deactivate as necessary, andthen click the corresponding Select hyperlink for the user account.



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Step 15: Select the Credentials tab to access the User Credentials page.

Step 16: Select the Disable User Credentials checkbox to deactivate the login credentials for the useraccount. Notice that the Effective Date field displays the current date by default. Continue tothe next step to modify the Effective Date, otherwise proceed to Step 18.



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Step 17: Click the hyperlink for the Effective Date value hyperlink to modify the date by which youwant to deactivate the login credentials for the user account as necessary. The UserCredentials page refreshes to display the Calendar control, which you can use to choose theeffective date.

Step 18: Click Save & Return to Dashboard to save your changes and return to the COMPLI-9Dashboard page or click Save & Return to User List to save your changes and return to theUser Administration Page.



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Step 19: Once you deactivate login credentials for the user account, the employee can no longer usertheir login credentials to access the Compli-9 system. However, if you need to reactivate theuser account, from the User Administration Page, use the Search parameters section toperform a search and apply filter criteria to locate the user account you want to reactivate asnecessary, and then click the corresponding Select hyperlink for the user account



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Step 20: Click the Credentials tab to access the User Credentials page.

Step 21: Deselect the Disable User Credentials checkbox to reactivate the login credentials for theuser account for the current date.

For security purposes, all reactivations are effective on the day you make the change. While youcan click the hyperlink for the Effective Date value and then choose a new date from theCalendar control, once you save your changes, the current date displays as the Effective Datevalue.



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Step 22: Click Save & Return to Dashboard to save your changes and return to the COMPLI-9Dashboard page or click Save & Return to User List to save your changes and return to theUser Administration Page.

Update & Maintain Company Information 12

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Update & Maintain Company Information

Step 1: From the COMPLI-9 Dashboard page, point to the Administration menu hyperlink and thenselect the Company Profile submenu hyperlink.

Step 2: The initial Update Company Profile page displays. The initial Update Company Profile pageincludes fields that display information about your company, such as address, main contact,passphrase expiration for user accounts, and other system options.



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The following table provides details of the fields that display on the initial Update CompanyProfile page:

Field Definition

Company Name Text field used to type the name of the company.

Address 1, Address2

Text fields used to type first and second lines of the street address for the company.

City Text field used to type the city for the company address.

State Drop-down field used to select the state for the company address.

ZIP Code Text field used to type the postal code for the company address.

Contact Name Text field used to type the name of the main contact for the company.

Contact eMailAddress

Text field used to type the e-mail address of the main contact for the company.

Contact Phone Text fields used to type the primary phone number and extension of the main contact for thecompany.

Contact Fax Text fields used to type the fax number and extension of the main contact for the company.

PassphraseExpiration Period

Radio buttons used to select choose the number days after which the login passphrase for useraccounts is set to expire for the company. Options are:

Thirty days Sixty days Ninety days

I-9 CompletionRequest eMails

Checkbox used to indicate whether you want to send automatic e-mail notifications toemployees when initiating I-9 verification requests.

Destruction Checkbox used to indicate whether you want to activate the Delete/Purge functionality, whichallows you to delete or purge Form I-9 records within the Compli-9 system at the end of therecord retention period.

Destruction Email Checkbox used to indicate whether you want to continue to send e-mail notifications if the I-9verification record is either set to be destroyed or has already been destroyed.

Alerts Checkbox used to indicate whether you want to automatic e-mail notifications for overdueitems.



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Step 3: Use the fields that display on the initial Update Company Profile page to modify the companyprofile information as necessary and then click Save & Continue.

Step 4: The Update Company Profile page refreshes to display the Business Day Settings section. TheBusiness Day Settings section allows you to define holidays and normal business days for thecompany.



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When defining holidays and normal business days for the company, if your company utilizesthe Compli-9 Company Hierarchy functionality, you can use the Location field in the BusinessDay Settings section of the Update Company Profile page to choose the location to which youwant to apply changes.

If you choose a highest level location from the Location field and then apply holiday orbusiness day changes, the changes you make apply to all locations under the location youselect based on the company hierarchy. If you want to apply holiday or business day changesto a specific location other than the highest level location in the company hierarchy, youshould choose the specific location from the Location field before you save your changes.

Step 5: Do one or more of the following as necessary:

If you want to add update holidays for the company, continue to Step 6. If you want to modify normal business days for the company, continue to Step 8.



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Step 6: Do one or more of the following to update holidays for the company as necessary:

Type a description of the holiday you want to add for the company in the Descriptionfield, type the date, in MM/DD/YYYY format, for the holiday in the Date field, andthen click Add Holiday to add new holidays to the Holidays list.

Click the corresponding Delete hyperlink to remove existing holidays from the Holidayslist.

Step 7: Select the corresponding checkboxes for the business days that the company processes I-9verifications from the Workweek section.



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Step 8: Click Save & Complete to save your changes and return to the COMPLI-9 Dashboard page.

Update & Maintain Company Locations or Levels* 13

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Update & Maintain Company Locations or Levels*

Step 1: From the COMPLI-9 Dashboard page, point to the Administration menu hyperlink and thenselect the Company Hierarchy submenu hyperlink to create and maintain the Compli-9Company Hierarchy for the company.

Step 2: The initial Company Hierarchy page displays. The Company Hierarchy page containsinformation about the locations or hierarchy levels in your company’s structure.

If your business or organization submits EEV / E-Verify orders, you cannot access the CompanyHierarchy page. In this case, GIS is responsible for creating and maintaining your companyhierarchy to ensure that it stays in synch with the hierarchy within the GIS eQuest+ system.



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If you want to add locations, click the hyperlink for the location under which you wantto add a location, click Add this location, and then continue to Step 4.

If you want to update existing locations, click the hyperlink for the location or locationlevel you want to update from the Locations list, click Update selected location, andthen proceed to Steps 6-7.

If you want to remove existing locations refer to Steps 8-9.

Step 4: The Company hierarchy page refreshes to display fields you can use to provide information forthe new location. Type the location name if the Description field and then type the locationcode in the optional Location Code field.



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Step 5: Click Add this location to save your changes and return to the initial Company Hierarchypage.

Step 6: The Company Hierarchy page refreshes to display fields you can use to update the existinglocation or location level you selected. Use the fields that display on the Company Hierarchypage to update the description, location code, and contact information for the company asnecessary.



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Step 7: Click Save Changes to save your changes and return to the initial Company Hierarchy page.

Step 8: From the initial Company Hierarchy page, click the hyperlink for the location or location levelyou want to remove from the Locations list and then click Remove selected location.



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Step 9: The Company Hierarchy page refreshes to display a message indicating that the location orlevel has been deleted, and the location or location level you removed no longer displays inthe Locations list.

Appendix A: Form I-9 A

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Appendix A: Form I-9

The following content consists of sample images from the official Form I-9, effective3/8/2013:



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Appendix B: Resources B

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Appendix B: Resources

Throughout the system, there are a number of resources that can be used to assist you withany questions, additional information, or help you may need. You can access this informationfrom the Navigation Menu section by pointing to the Resources hyperlink and then selectingany of the submenu hyperlinks.

Appendix C: Error Message C

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Appendix C: Error Message

When using the Compli-9 system, if you receive the following error as you attempt to log in orat any time after you successfully log in and begin using the system, please contact your GISAccount Manager, who can assist you in troubleshooting the issue.

Appendix D: Employment Eligibility Verifications (EEV)/E-Verify D

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Appendix D: Employment Eligibility Verifications (EEV)/E-Verify

Step 1: From the final Verification Completed page, click Order an EEV. The Verification Completedpage refreshes to display a message indicating whether the EEV/E-Verify order was orderedsuccessfully and the View EEV Details / Close EEV hyperlink displays.

Step 2: Do one of the following as necessary to review the EEV order:

If you want to review the EEV order from the Employee Documents page, click theEmployees hyperlink from the Navigation Menu section and continue to Step 3.

If you want to review the EEV order directly from the Verification Completed page,click the View EEV Details / Close EEV hyperlink and proceed to Step 5.

Step 3: From the Employees Page, perform a search and apply filter criteria to locate the employeerecord as necessary, and then click the Select hyperlink for the employee record.



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Step 4: Click the I-9 Documents tab to access the Employee Documents page and then click the ViewDetails / Close EEV hyperlink that displays next to the EEV Status field from the EEVInformation section.

Step 5: The Background Report page displays. From the Background Report page, point to the EEVmenu item and then select Status to access the EEV/E-Verify Case Details page.



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Step 6: The Employment Eligibility Verification (EEV) – Case Details page displays. The Case Detailspage serves as a historical record of the case you initiated via the work order. The CaseVerification Number value also displays on the Form I-9 PDF file within the Compli-9 system.

Please refer to the GIS EEV User Manual for further instructions on the processing ofEEV/E-Verify cases.