BUSINESS INTELLIGENCE FOR THE REAL ESTATE INDUSTRY

WHY PARTNERWITH KINGSLEY?

Satisfied tenants are times more likely to renew their lease than dissatisfied tenants

Maintain a competitive market position by exceeding benchmark goals

Strengthen customer loyalty to increase retention and avoid the cost of replacing a tenant

UNDERSTAND YOUR CUSTOMERSASSESS YOUR PERFORMANCE ELEVATE YOUR BUSINESSSince 1985, real estate leaders have turned to Kingsley Associates to provide actionable intelligence through proven survey programs and proprietary industry benchmarks. Our tools and insights drive smarter and more informed decisions focused on enhancing operations, developing customer loyalty, and increasing property and portfolio returns.

3.5

Identify strengths and weaknesses to focus business initiatives and capital expenditures

Develop actionable strategies to increase satisfaction, revenues, and profitability

DATA-DRIVEN SOLUTIONS TO ENHANCE THE CUSTOMER EXPERIENCE

TENANT/RESIDENTSURVEYS

Improve satisfaction, occupancy, and retention

Organizations that monitor service delivery can set performance standards to drive operational excellence. We evaluate factors aff ecting satisfaction and renewal.

CLIENT/INVESTORSURVEYS

EMPLOYEE ENGAGEMENT

STUDIES

BROKERPERCEPTION

STUDIESStand out among your peers with a positive reputation

We uncover key drivers of client and/or investor satisfaction, gauge perceptions of your fi rm, and drive loyalty through our comprehensive phone interviews and surveys.

Increase your workforce productivity and profi tability

Employees are a company’s most valuable asset. We determine signifi cant motivators of employee engagement, loyalty, retention, and productivity.

Boost your brand image and close more business

Think of brokers as your customers when the competition for new tenants is fierce. We take action to assess broker perception and competitive market positioning.

Extensive experience surveying stakeholders inmore than 120,000commercial tenants

Each year, we survey

& over 5 millionprospects and residents

KINGSLEY INDEX™BENCHMARKS

Compare your portfolio and property performance against industry peers with reliable benchmarks constructed from recent data from over 20,000 offi ce, logistics, multifamily, and retail propertiesaround the world

41countries

18languages

&

SAN FRANCISCO +1 (415) 777 1140 | ATLANTA +1 (770) 908 1220

TRUSTED RESEARCH PARTNER OF OVER 200 REAL ESTATE FIRMS INCLUDINGAEWAimcoAlliance Residential CompanyAmerican Realty AdvisorsAXA Investment ManagersBaringsBeacon Capital PartnersBentall KennedyBlackRockBoston PropertiesBrandywine Realty TrustBrookfi eld PropertiesCBREClarion PartnersCNL Healthcare PropertiesCOIMAConAm Cortland PartnersCushman & Wakefi eldDigital Realty TrustDuke RealtyEmpire State Realty TrustEquity Offi ceEssex Property TrustFirst Industrial Realty TrustFPI ManagementGazeleyGLPGreystarHCAHCP, Inc.Healthcare Realty TrustHinesIDI Logistics

InvescoJamestownJBG SmithJLLJ.P. MorganLaSalle Investment ManagementLiberty Property TrustLillibridgeLincoln Property CompanyMorgan StanleyNew York Life InvestmentsNIAM ABNuveen, a TIAA CompanyPGIMPiedmont Offi ce Realty TrustPrincipal PrologisRockhill ManagementRREEFSL GreenStarwood CapitalSTRS OhioThe RMR GroupTishman SpeyerTranswesternTriovestUBSUrbanovaUSAA Real EstateVillage GreenVornado Realty TrustWeidner Apartment HomesWelltowerWinnCompanies

ENGAGEMENTS WITH12 of the 15largest real estate

investment managers

The top 10 largest offi ce owners

9 of the 15 largest logistics

owners

8 of the 10largest apartment managers