GLOBAL LEADERSHIP

GLOBAL LEADERSHIP

REALISING A VISION

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The people at AVIAREPS passionately believe that the pursuit of professional excellence and connecting international best practice with local expertise creates a better, more-meaningful, peaceful and wealthier world.

AVIAREPS actively seeks visionary partners within the aviation, tourism, retail and trade promotion industries, as we believe that when our clients in these industries thrive they deliver grass-roots anti-poverty and wealth-generati-on results, as well as international understanding opportunities, faster and more effectively than any other.

We believe that what we and our clients do does make a difference.

AVIAREPS is the global leader in the fields of Airline GSA (General Sales Agent), Tourism and Destination Marketing & Public Relations.

For 20 years AVIAREPS has continued to be the vehicle of success for organisations seeking the development of international markets and a global presence through efficient outsourcing solutions.

The brand integrity of our clients is fully guaranteed as our specialists act as a fully-fledged employee of the client. Through their relevant sales, marketing and PR activities the client’s brand engagement is further enhan-ced, widening our client’s brand awareness and affinity within the market.

AVIAREPS’ strength lies in providing clients with a simplified platform for market development, the globalisation of brands, and the ability to change fix costs into variable costs. At the heart of our success ultimately is our performance and ability to generate additional and growing revenues, incre-ased visitor numbers and increased media exposure and value for our clients.

As an organisation our average year-on-year growth rate of +18% is testi-mony to the level of trust and satisfaction experienced by our established and growing clientele.

Portugal

Colombia

USA (Miami)

Canada

INTERNATIONAL OUTREACH

INTERNATIONAL OUTREACH

NETWORK OF SUCCESS

MILESTONES

1994AVIAREPS is established

1996Expansion within Europe

1998Incorporated as joint-stock company AG

1999Expansion into Russia

2001Expansion into USA

2003Diversification into tourism

2006Expansion into Asia

2007Expansion into Australia and India

2009Expansion into Africa

2010Expansion into Latin America

2012Diversification intotrade and retail promotion

2013Expansion into South East Asia

Bringing people to the world and the world to people is the AVIAREPS mantra.

The people of AVIAREPS are committed to professional excellence and client satisfaction. By offering globalisation, diversification and specialisation, our clients are provided the platforms and expertise to realise their expansion goals. Through our established integrity within each market and proven financial stability our clients are given the confidence to develop their global footprint. Through hard work and a dedication to achieving results our clients succeed.

USA (Chicago)USA (New York)

USA (Los Angeles) USA (Houston)

Mexico

Venezuela

Peru

Brazil

Chile

Argentina

SpainSwitzerland

FranceBelgium

UK

Netherlands

Italy

Germany (Frankfurt)

Germany (Munich)

Scandinavia & Finland

Austria

Baltics Russia (St. Petersburg)

Russia (Moscow)Poland

Czech Republic

HungaryUkraine

Russia (Kazan)

Turkey

Saudi Arabia

UAE

IndiaMyanmar

Thailand

Malaysia

Singapore

Indonesia

Australia

Taiwan

China (Shanghai)

China (Beijing) Japan

South Korea

South Africa

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Russia (Vladivostok)Kazakhstan

China (Guangzhou)

SEIZING OPPORTUNITIES

SEIZING OPPORTUNITIES

SYNERGIES & STRATEGIC ADVANTAGE

Throughout our international network the people of AVIAREPS speak the languages of the aviation, tourism, destination marketing, retail and trade promotion industries. We understand the differentiation of needs, goals and approaches within each field. We live a culture of first-hand information and are ahead of the industry trends, challenges and movements taking place. We identify opportunities. AVIAREPS is unique in providing a value proposition for clients that creates synergies between these fields and amongst clients for the mutual strategic advantage of all parties.

AIRLINES

TRADE & RETAIL

CRUISE LINES

AIRPORTS

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DESTINATIONS

HOTELS CARS & TRAINS

ATTRACTIONS & TOs

235 Clients 53 Offices Worldwide

FLYING FORWARD

FLYING FORWARDAVIAREPS IN FIGURES

We take pride in our steady year-on-year growth as it indicates client satisfaction, the provision of a valued proposition, and the sustainability of our corporate business model and approach.

1994 19981996 20001995 19991997 200420022001 2003 2005 20092007 20112006 20102008 20132012 2014

4 8 10 14 12 29 36 40 45 50 67 98 115 143 165154 170 183 190 210 235

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25

28

31

40 40

45

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BESPOKE APPROACHES

BESPOKE APPROACHES A PORTFOLIO OF DISTINCTION

Every brand AVIAREPS is entrusted with is unique and distinct. As such every approach and strategy must be tailored and bespoke. Goals and strategies naturally differ, as do institutional and corporate procedures and cultures. AVIAREPS provides local expertise with international best practice while understanding these differences. Each partnership is completely unique.

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Airlines

Destinations

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Destinations

Hotels & Resorts

Trade and Retail

Airports

Cruiselines

Cars & Trains

Attractions and TOs

BESPOKE APPROACHES

BESPOKE APPROACHES A PORTFOLIO OF DISTINCTION

AVIAREPS has predominately grown organically. Nevertheless, mergers and acquisitions have always played a role in the company’s growth strategy. A point of pride reflective of our approach to partnership and the pursuit of international best practice is that no other company in our field has exercised so many successful mergers in a mere two decades. The ability to recognise successful innovators within each market or competency and acquire their skills, technologies and know-how has provided AVIAREPS a history and focus of consistently delivering cutting edge solutions and the utmost satisfaction of our clients.

A FOCUS ON EXPERTISE

A FOCUS ON EXPERTISE

MERGERS & ACQUISITIONS

1996 Saspo, Austria

1997TMS, Sweden

Leibler Group, Australia

1998Airline Directors, Sweden

2000Global Contact,Germany

2002Gato,Germany

2004Mangum Group,Germany

2005Hills Balfour,UK

2006Blue Bird,Czech Republic

2007Marketing Garden,Asia

Brower Betist,The Netherlands

2008Integra Tourism,Australia

2010Cellet,France

Circle Solution,UK

2011Airworld,USA

Airline Management,Estonia

2013Airmark Turizm,Turkey

Adam Communication,Italy

2014Myanmar Aviation Center

Yellow Sky, Finland

2001AVIAREPS,USA

M&A SINCE 199621

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The people of AVIAREPS take personal responsibility for their client’s success and immense pride in their work. Creativity, innovation and best practice are keenly fostered and encouraged throughout the AVIAREPS network. Awards are not championed to boast, but are highly valued by us for the appreciation of our work that they represent.

VIETNAM AIRLINES

Award for Excellency

AMERICAN AIRLINES

Best GSA award

SOUTH AFRICAN AIRWAYS

Best GSA award

NEW YORK CITY

Best city promotion

AIR ARABIA

Award as Best GSA

CHOICE Awards

For Best PR and representation

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ROYAL JORDANIAN AIRLINES

Award for Invaluable support

CHIC OUTLET

Award for Best sales performanceSINGAPORE AIRLINES

Award for Best serviceAVIS

Award for Outstanding achievements

PRIDE & PASSION

PRIDE & PASSION

AWARD WINNING WORK

CHINA SOUTHERN

Award for Top GSAVISIT CALIFORNIA

Web Award Korea

UNITED AIRLINES

Korea Advertising Award

TEAMS

TEAMS

MEET THE PEOPLE

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CHINA, BEIJING

AUSTRIA BRAZIL

BELGIUM

CZECH REPUBLIC

CHINA, SHANGHAI

FRANCE

GERMANY, FRANKFURT

GERMANY, MUNICH

HUNGARY

INDIA

ITALY

MEXICO

TEAMS

TEAMS

MEET THE PEOPLE

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RUSSIA, MOSCOW

NETHERLANDS

KOREA

TAIWAN

SCANDINAVIA

SOUTH AFRICA

RUSSIA, ST. PETERSBURG

UNITED KINGDOM

JAPAN

UAE

SWITZERLAND

POLAND

UKRAINERUSSIA, KAZAN

“I cansay that

AVIAREPS Marketing Garden is the most aggressive company in terms of overseas

destination promotions in Korea.“

Asiana AirlinesKwang-hee Ryu

Executive Vice President

A QUEST FOR EXCELLENCE

A QUEST FOR EXCELLENCE

CLIENT REFERENCES

We feel privileged to receive so many testimonials from our clients from all over the world. They do encourage us. Nevertheless, the pursuit of excellence has no bounds. We do not rest on our laurels – there is always betterment and room to improve.

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“The Greater Miami

Convention & Visitors Bureau has been a major success in the Italian market

due to the contribution and dedication of their team. We will highly recommend using their

services in the Italian market.“

Greater MIAMI Convention & Visitors BureauJudith Patrón-Fernandez Director of Sales, Europe

“The efficient work, dynamic, competent and helpful

staff and a lot of years of experience in the Polish tourism market make AVIAREPS

Warsaw an excellent, reliable and trustworthy partner in Poland.“

Turismo de Portugal, I.P.Ewa Mikke

Portuguese Tourism Board “I would confidently recommend AVIAREPS Mar-

keting Garden Korea, as the best.“

United AirlinesDavid R Ruch

General Manager Korea

“They have a great passion

for Indonesia, its people and culture and are always hands on.“

Republic of IndonesiaGary Jusuf - Consul General

“We can only highly

recommend the team of AVIAREPS for anyone wanting to

expand their sales & marketing on the Hungarian market.“

EVA AirEdward Ho - General Manager

EVA Air Austria & Eastern Europe“In short: AVIAREPS knows the

market and the market knows AVIAREPS. The company works efficient and most economical.“

Swiss International AirlinesMarkus Schmid

Director Sales Asia Pacific

“...this is all thanks to

them and their extensive and aggressive marketing of the

Air Namibia product.“

Air NamibiaJacqui Dadford

Manager Commercial

“AVIAREPS Mar-

keting Garden has been extremely successful in enhancing our image as constantly expanding

our travel trade marketing programs.“

Marianas Visitors AuthorityPerry John P. Tenorio Managing Director

“We appreciate to

AVIAREPS and their team the excellent work and we hope to conti-

nue with this relationship for years to come.“

NH HotelesMaite Aguilar

Director of Leisure Sales & Intl. Sales Offices

“The team provides a

high level of professionalism, a can-do attitude and attention

to detail.“

NYC & Company Makiko Matsuda Healy

Vice President, Tourism Development

“Starting off with

7 countries AVIAREPS is currently Condor´s appointed GSA in 18 countries.

Therefore, we can highly recommend AVIAREPS as a reliable partner regarding

GSA business.“

CondorAchim Lameyer

Vice President Passenger Sales

“In the past year they

greatly increased our business and we looked forward to continue on that

path. Thank you.”

Carnival Cruise Lines Jessica Mueller – International Business

Development Manager

“The team is so passionate

in what they do, which makes working with them such a great

experience!“

Dubai Shopping Festival OfficeKhulood Al Thani

Marketing Director

“AVIAREPS Branch

Poland is an excellent example of professionalism and determination

necessary for success in Aviation Business, especially in present difficult macroecono-

mic environment.“

EmiratesHenry Hasselbarth – Vice President

North & Central Europe

“I just wanted to send a note to say thanks for offering such a good service

at such a great price.“

US AirwaysGary Kershaw

Manager Offline Sales

“We are extremely grateful.”

Jet AirwaysRaj Desai

Regional Manager Europe

“AVIAREPS has

been contracted by Marriott International since 2001 and has, over

the years, done a stellar job representing Marriott in these markets.“

Marriott Hotels International Philip M. Andreopoulus

Director GSA Network Europe

“AVIAREPS, amongst the many GSAs

I have worked with, is the most professional and has very

good and competent staff working for them.“

Singapore AirlinesPaul Tan - Regional Vice

President Europe

202020Agend

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VISION

VISION

AGENDA 2020

In 2013 AVIAREPS launched the Agenda 2020 programme, which is a strategic corporate plan to increase growth whilst remaining sustainable and ensuring that AVIAREPS remains ahead of its competition and at the forefront of international best practice. Our values, genetic code and strategy are defined. We have a vision. We know where we are going.

CORE VALUES

GENETIC CODE

STRATEGY

Peoplecommitment • expertise • proactive • results-driven

valued and coached

Growthexpand global network • opportunities and client partnerships

Quality

international best practice • local expertise • consistency and reliability

Innovationdiversification of products and services • market leader & trend setter

Image

confident • assertive • creative and engaged • communicative

Profitabilityclient satisfaction • sustainability • strength

trust and confidence

A mbition

C ommitment

D iscipline

C ompetence

Globalisation

Diversification

Specialisation

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1994 19981996 20001995 19991997 200420022001 2003 2005 20092007 20112006 20102008 20132012 2014

10 18 28 54 52 83 98 120 128 134 175 235 320 375 484430 495 544 525 585 620

620 Employees worldwide

500% Share Valueincrease

BUILDING A LEGACY

BUILDING A LEGACY

SUSTAINABLE DEVELOPMENT

We understand that a growing company requires a special focus in values and culture. It is our commitment to create a platform for people, organisations, regions and nations to globalise their businesses in the most effective and efficient way. We proactively focus and prepare now for the changes, innovations and developments of the future – for both our clients’ success and our own. We seek to spearhead our industry trends from a position of leadership through creativity and innovation. Long term vision and value building is the foundation of our corporate ethos. We understand that it is only from sustainable development that organisations can thrive and endure, and from corporate durability respected legacies are created.

We are global citizens with local hearts and souls – bringing people to the world and the world to people.

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Bringing people to the world and the world to people.