global process management - wordpress.com · cegedim global process management from theory to...
TRANSCRIPT
Cegedim Global Process Management
From Theory to Practice Project Management and Software Development
This document should not be distributed without Cegedim authorization ndash Copyright 2012
2
Agenda
Cegedim Quality strategy
Internal Process Model
Software Project Management
All company or product names are used for identification purposes only and are trademarks or
registered trademarks of their respective companies
01 Cegedim Quality strategy
This document should not be distributed without Cegedim authorization ndash Copyright 2012
4
Cegedim Executive Commitment
Jean-Claude Labrune November 2008
ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and
consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that
flexibility and achieve that goal rdquo
Subsequently the objectives and plan have been clearly set up At strategic level
Find the best mix between Universal Model Customer Needs Economic Model
Find the right balance between Corporate Regional Local needs or constraints
At tactic level
Assign Group BU Local QM organizations
Design a Cegedim model adapted from standards ldquoCgMMrdquo
Set up a roadmap and capture feedbacks to close the loop
Publish the model and share it with all employees
At operational level
Inform all employees about the strategy and the repository
Launch CgMM Project to evaluate needed effort and prepare documentation
Rollout for all Bronze level process at minimum as needed for customer requirements
Train all employees on process applicable to their activities
This document should not be distributed without Cegedim authorization ndash Copyright 2012
5
World Class Practices History
Software development
Methodology based on Rational
Unified Process (RUP)
First ISO9001 certification in
France
Global Software Development and
Service Management methodology
enhanced with Cegedim Maturity
Model - CgMM
Cegedim group development
methodology compliant with Capability
Maturity Model Integrated CMMI
Europe IT start to certify resources for
ITIL US IT is ISO9001 certified
Security Policy is align on ISO27001
best practices
Development methodology
enhanced to Capability
Maturity Model (CMM) ndash India
certified to standard level 4
Quality Policy setup with
ISO17799 best practices
SAS 70 for one major
customer
2001 2003 2005 2007 2009 2011 2013
Global annual plan for
Process quality audits amp
improvements Corporate
Quality Manual published
9001 17799 27001
Rollout of revised SOPs
based on RUP model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
6
Global Quality Strategy
Cegedim Group
Product
Development
Product
Deliverable
Operations
Configuration amp
Support
Hosting
Global IT
Product
Customization
Partners
Integrators
Strategy
CgMM on all process domain
Specific or Excellence certificate
locally (CMMI PRINCE2 ISO) MI Certification
GMP Validation
Support
02 Internal Process Model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
2
Agenda
Cegedim Quality strategy
Internal Process Model
Software Project Management
All company or product names are used for identification purposes only and are trademarks or
registered trademarks of their respective companies
01 Cegedim Quality strategy
This document should not be distributed without Cegedim authorization ndash Copyright 2012
4
Cegedim Executive Commitment
Jean-Claude Labrune November 2008
ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and
consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that
flexibility and achieve that goal rdquo
Subsequently the objectives and plan have been clearly set up At strategic level
Find the best mix between Universal Model Customer Needs Economic Model
Find the right balance between Corporate Regional Local needs or constraints
At tactic level
Assign Group BU Local QM organizations
Design a Cegedim model adapted from standards ldquoCgMMrdquo
Set up a roadmap and capture feedbacks to close the loop
Publish the model and share it with all employees
At operational level
Inform all employees about the strategy and the repository
Launch CgMM Project to evaluate needed effort and prepare documentation
Rollout for all Bronze level process at minimum as needed for customer requirements
Train all employees on process applicable to their activities
This document should not be distributed without Cegedim authorization ndash Copyright 2012
5
World Class Practices History
Software development
Methodology based on Rational
Unified Process (RUP)
First ISO9001 certification in
France
Global Software Development and
Service Management methodology
enhanced with Cegedim Maturity
Model - CgMM
Cegedim group development
methodology compliant with Capability
Maturity Model Integrated CMMI
Europe IT start to certify resources for
ITIL US IT is ISO9001 certified
Security Policy is align on ISO27001
best practices
Development methodology
enhanced to Capability
Maturity Model (CMM) ndash India
certified to standard level 4
Quality Policy setup with
ISO17799 best practices
SAS 70 for one major
customer
2001 2003 2005 2007 2009 2011 2013
Global annual plan for
Process quality audits amp
improvements Corporate
Quality Manual published
9001 17799 27001
Rollout of revised SOPs
based on RUP model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
6
Global Quality Strategy
Cegedim Group
Product
Development
Product
Deliverable
Operations
Configuration amp
Support
Hosting
Global IT
Product
Customization
Partners
Integrators
Strategy
CgMM on all process domain
Specific or Excellence certificate
locally (CMMI PRINCE2 ISO) MI Certification
GMP Validation
Support
02 Internal Process Model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
01 Cegedim Quality strategy
This document should not be distributed without Cegedim authorization ndash Copyright 2012
4
Cegedim Executive Commitment
Jean-Claude Labrune November 2008
ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and
consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that
flexibility and achieve that goal rdquo
Subsequently the objectives and plan have been clearly set up At strategic level
Find the best mix between Universal Model Customer Needs Economic Model
Find the right balance between Corporate Regional Local needs or constraints
At tactic level
Assign Group BU Local QM organizations
Design a Cegedim model adapted from standards ldquoCgMMrdquo
Set up a roadmap and capture feedbacks to close the loop
Publish the model and share it with all employees
At operational level
Inform all employees about the strategy and the repository
Launch CgMM Project to evaluate needed effort and prepare documentation
Rollout for all Bronze level process at minimum as needed for customer requirements
Train all employees on process applicable to their activities
This document should not be distributed without Cegedim authorization ndash Copyright 2012
5
World Class Practices History
Software development
Methodology based on Rational
Unified Process (RUP)
First ISO9001 certification in
France
Global Software Development and
Service Management methodology
enhanced with Cegedim Maturity
Model - CgMM
Cegedim group development
methodology compliant with Capability
Maturity Model Integrated CMMI
Europe IT start to certify resources for
ITIL US IT is ISO9001 certified
Security Policy is align on ISO27001
best practices
Development methodology
enhanced to Capability
Maturity Model (CMM) ndash India
certified to standard level 4
Quality Policy setup with
ISO17799 best practices
SAS 70 for one major
customer
2001 2003 2005 2007 2009 2011 2013
Global annual plan for
Process quality audits amp
improvements Corporate
Quality Manual published
9001 17799 27001
Rollout of revised SOPs
based on RUP model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
6
Global Quality Strategy
Cegedim Group
Product
Development
Product
Deliverable
Operations
Configuration amp
Support
Hosting
Global IT
Product
Customization
Partners
Integrators
Strategy
CgMM on all process domain
Specific or Excellence certificate
locally (CMMI PRINCE2 ISO) MI Certification
GMP Validation
Support
02 Internal Process Model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
4
Cegedim Executive Commitment
Jean-Claude Labrune November 2008
ldquoCEGEDIM is willing to offer to the clients both quality service and cost level that are scalable per region and
consistent with SLAs Universal methods are one-piece made and are not modular enough to provide that
flexibility and achieve that goal rdquo
Subsequently the objectives and plan have been clearly set up At strategic level
Find the best mix between Universal Model Customer Needs Economic Model
Find the right balance between Corporate Regional Local needs or constraints
At tactic level
Assign Group BU Local QM organizations
Design a Cegedim model adapted from standards ldquoCgMMrdquo
Set up a roadmap and capture feedbacks to close the loop
Publish the model and share it with all employees
At operational level
Inform all employees about the strategy and the repository
Launch CgMM Project to evaluate needed effort and prepare documentation
Rollout for all Bronze level process at minimum as needed for customer requirements
Train all employees on process applicable to their activities
This document should not be distributed without Cegedim authorization ndash Copyright 2012
5
World Class Practices History
Software development
Methodology based on Rational
Unified Process (RUP)
First ISO9001 certification in
France
Global Software Development and
Service Management methodology
enhanced with Cegedim Maturity
Model - CgMM
Cegedim group development
methodology compliant with Capability
Maturity Model Integrated CMMI
Europe IT start to certify resources for
ITIL US IT is ISO9001 certified
Security Policy is align on ISO27001
best practices
Development methodology
enhanced to Capability
Maturity Model (CMM) ndash India
certified to standard level 4
Quality Policy setup with
ISO17799 best practices
SAS 70 for one major
customer
2001 2003 2005 2007 2009 2011 2013
Global annual plan for
Process quality audits amp
improvements Corporate
Quality Manual published
9001 17799 27001
Rollout of revised SOPs
based on RUP model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
6
Global Quality Strategy
Cegedim Group
Product
Development
Product
Deliverable
Operations
Configuration amp
Support
Hosting
Global IT
Product
Customization
Partners
Integrators
Strategy
CgMM on all process domain
Specific or Excellence certificate
locally (CMMI PRINCE2 ISO) MI Certification
GMP Validation
Support
02 Internal Process Model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
5
World Class Practices History
Software development
Methodology based on Rational
Unified Process (RUP)
First ISO9001 certification in
France
Global Software Development and
Service Management methodology
enhanced with Cegedim Maturity
Model - CgMM
Cegedim group development
methodology compliant with Capability
Maturity Model Integrated CMMI
Europe IT start to certify resources for
ITIL US IT is ISO9001 certified
Security Policy is align on ISO27001
best practices
Development methodology
enhanced to Capability
Maturity Model (CMM) ndash India
certified to standard level 4
Quality Policy setup with
ISO17799 best practices
SAS 70 for one major
customer
2001 2003 2005 2007 2009 2011 2013
Global annual plan for
Process quality audits amp
improvements Corporate
Quality Manual published
9001 17799 27001
Rollout of revised SOPs
based on RUP model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
6
Global Quality Strategy
Cegedim Group
Product
Development
Product
Deliverable
Operations
Configuration amp
Support
Hosting
Global IT
Product
Customization
Partners
Integrators
Strategy
CgMM on all process domain
Specific or Excellence certificate
locally (CMMI PRINCE2 ISO) MI Certification
GMP Validation
Support
02 Internal Process Model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
6
Global Quality Strategy
Cegedim Group
Product
Development
Product
Deliverable
Operations
Configuration amp
Support
Hosting
Global IT
Product
Customization
Partners
Integrators
Strategy
CgMM on all process domain
Specific or Excellence certificate
locally (CMMI PRINCE2 ISO) MI Certification
GMP Validation
Support
02 Internal Process Model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
02 Internal Process Model
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
8
CgMM - Management Eacutequitablereg
2 Un projet drsquoentreprise coheacuterent dont la gouvernance les objectifs et les indicateurs-
cleacutes traduisent lrsquoengagement eacutequitable de lrsquoorganisation et orientent ses deacutemarches
3 Une organisation claire connue de tous et des missions valorisantes qui permettent
agrave chacun de comprendre en quoi il contribue agrave la reacuteussite collective et agrave la creacuteation de
valeur
5 Un mode de management positionnant aux justes niveaux la concertation la
deacuteconcentration et la deacuteleacutegation dans la prise de deacutecision et dans lrsquoexeacutecution
7 Des pratiques reacuteguliegraveres qui favorisent le dialogue interhieacuterarchique la progression
des compeacutetences lrsquoeacutevolution des carriegraveres
10 Un management preacutevisionnel des effectifs permettant drsquoeacutequilibrer les expertises et
drsquoancrer les compeacutetences dans un cadre peacuterenne
14 La volonteacute de proposer des produits et services de qualiteacute qui apportent une valeur
ajouteacutee deacutemontrable aux clients
15 La volonteacute de deacutevelopper une relation respectueuse et sincegravere avec les
fournisseurs et les partenaires
httpwwwaframefr
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
9
CgMM - Process areas
Has processes for
service management
Includes
management of service
level agreements and
indicators change and
release management
problem management
validation of services
and other processes
Includes best
practices from ITILreg and
ISO 20000
Has processes for
management of projects
and portfolios including
risk management
Managing planning
organizing resources
tracking and taking
corrective actions to
ensure project
completion
Includes best
practices from PMIreg
PRINCE2reg and CMMIreg
Program Management Service Management
PRINCE2reg and ITILreg are trademarks of UK Cabinet Office
reg
reg
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
10
CgMM - Process areas
Has processes for
organization management
and development
Includes audit and
review process
information security
human resources training
and knowledge
management organization
reporting and other
processes
Mainly provides
organizational processes
coming from ISO 9001 and
ISO 27001
Has processes about
technical activities for
design development
and maintenance of
software products and
solutions
Support also the
product integration and
validation as a value-
added process
Includes best
practices from CMMIreg
and RUPreg
Product Engineering Organizational Management
CMMIreg is trademark of Software Engineering Institute RUPreg is trademark of Rational Software Corporation
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
11
CgMM ndash Cegedim Maturity Model
Bro
nze
Silver
Go
ld
Program
Management
Product
Engineering
Service
Management Organizational
Management
PMO
RSKM
MAM
PM
BSM
OPM
ORM
TSRD
PSI
PVL
RQM
PCM
ECM
FBM
PBM
SDM
INC
SCM
RCM
CCM
SVL
REQ
SLM
SLC
CDAR
HRM
TKM
PPQA
SAM
ISM
Process Blocks
Process Areas
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
Process Block titles
PM
MAM
RSKM
PMO
Project Management
Measures amp Analysis Management
Risk Management
Project Management Office
Program
Management ECM
PCM
RQM
PVL
PSI
TSRD
Evolution amp Change Management
Project Configuration Management
Requirements Management
Product Validation Tests
Product amp System Integration
Technical Solution amp Requirement Development
Product
Engineering
INC
RCM
REQ
SDM
SVL
CCM
Incident Management
Release amp Change Management
Request Management
Service Delivery amp Account Management
Service amp System Validation
Service Continuity amp Capacity Management
Service
Management
SCM
SLC
SLM
Service Configuration Management
Service Life Cycle Management
Service Level Agreement Management
PBM Problem Management
FBM Financial amp Budgeting Management
ISM
PPQA
SAM
ORM
TKM
BSM
Information Security Management
Process amp Product Quality Assurance
Supplier Agreement Management
Organization amp Reporting Management
Training amp Knowledge Management
Balanced Scorecard Management
OPM Organizational Process Management
CDAR Causal amp Decision Analysis Resolution
Organizational
Management
HRM Human Resources Management
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
03 Software Project Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
14
CgMM integration in SDLC(1)
Evaluation Elaboration Construction Testing Roll-out Closure
RQM
ECM PVL TSRD
PM
PCM
PPQA PPQA PPQA PPQA PPQA
PSI
SAM TKM
Life
Cycle
RCM Customer
Customer
INC
RSKM RSKM RSKM RSKM
(1) SDLC Software Development Life Cycle
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
15
SOP integration in Product SDLC
Evaluation Elaboration Construction Testing Roll-out Closure Life
Cycle
Customer
Customer
Product
Management
needs gathering
Product
Management
Requirements
Development
Process
Configuration Management
Quality Control
for Testing
Product Development Software Development Life Cycle
Product Development Project Management (RACI)
Product
Documentation
Product
Training
Release Management amp
Product Definition Package
AE Issue Escalation amp
Product Maintenance
Process
Request for Change Management
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
16
Product - Software Development Life Cycle poster
EVALUATION ELABORATION CONSTRUCTION TESTING ROLL-OUT
Organization
Business need identified
Roadmap adequacy checked
Customers commitments identified (proposals signed contracts)
Technical orientations confirmed
Requirements defined
Workload evaluated
Technical and functional perimeter chosen
Potential technical impacts identified
Global Project Leader in place
Project Manager Officer in place
Risks identified
Key Success Factors identified
EVR
General Orientation
CLOSURE
Specification documents itemized
Description of each functionality to develop
Mock-ups feedback
Contents and perf Levels clearly defined understood and approved
Datetarget budget validated and approved
Technical impacts (performances environment operation migrationhellip) integrated to the project
ELR
Customers commitments identified pilot sites and test clients planned sales forecasts estimated
Software installs and launches properly
Proof of the existence of documentations
Launchinternal trainings actions planned
COR
Customers commitments and sales forecasts confirmed
Datebudget targets validated amp approved
All software validations are positive or with known issues
Documentations available
Localization launch and trainings actions planned
VLR
Support teams operational
First clients installed
All local versions ready
Sales forecasts confirmed
Performance levels comply to objectives
Traceability of the resultspecifications
All internal personnel (sales support integrators) trained
ROR
Infrastructures and given service level comply to key SLA
Encountered amp discussed issues during the project are documented
All documents concerning the project are archived or destroyed
All actions to be undertaken are identified
CLR
Workload Evaluation
Product conceived
Product completed amp support
ready
Results Results
amp Actions
Dev Test Results
QA Test Script Cases
Design Documents
Communication kit - Mktg internal amp external collaterals - Solution pricing -Demo database amp script -Mobile Intelligence Global Product Overview
Release documents
Becircta versions
Internal trainings
Production
QA Test Plan
Industrialization
Feedback Affiliates
amp Customers
Mock up
MA
NA
GE
ME
NT
E
NG
INE
ER
ING
C
HE
CK
-LIS
T
User Interface Prototype for main
functionalities
Deadlines amp contents
Statement Of Work (SOW)
Business amp System
Requirements (BSR)
Business Requirements
(BUR)
Software Development
Plan (SDP)
Updated SDP
Product developed
Architecture Documents
Data Interface Document DIDIRD
Pre commercia-
lization
Code Review
Documentations
Product documentation - CCD (Customer
Customization Doc) - FDD (Functional Description Doc) - Functional presentations - User guide - Online help
Training support - Training plan - E-learning - Trainer guide
- Installation Guide - Client HWSW prerequisites - Server SW prerequisites
Test Summary Report (TSR)
Certifi- cation
Customer Customi-
zation Document
(CCD) filled in
Project plan
Approval form
Support template
Action Plans
for futures releases
Technical
Review
forms
Project Plan
Incl QAP
SDP
Project
Summary
Form
RACI
Roles amp
Responsib
Chart
Schedules
Workloads
Budgets
Risks log
Controlled
Changes
log
Steering amp
risks forms
Meeting
minutes amp
supporting
documents
Project Post-
mortem
Requirements
Traceability
Matrix
Version
Release
Process
Pilot Version amp
sites
Production version
QA
Checklists
Defect Analysis
Document
Certification Assessment
Plan
Sample Data Set
Configuration
Tools Operations
Guide
Configuration Guidelines
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
17
Project Management Activities with PRINCE2
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
This document should not be distributed without Cegedim authorization ndash Copyright 2012
18
Project Deliverables with PRINCE2
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom
Merci de votre attention
Eric SOUDY VP Operational Excellence Compliance
Responsable Qualiteacute ndash Seacutecuriteacute ndash Environnement (QSE)
Email ericsoudycegedimcom
wwwcegedimcom