Global Support

Reasons to choose Invenio to maintain ‘business as usual’

…an invenio business solutions presentation

To maintain the stability of your SAP system, and to ensure it can meet the demands of an improving economic outlook, you need to ensure optimal system performance with 24/7 availability….

…. So, look at Invenio

Europe

• United Kingdom• Ireland• France • Italy• Germany• Austria• Netherlands• Belgium• Finland• Sweden• Denmark• Norway• Switzerland

Asia-Pacific

• India• Malaysia• Singapore• Thailand• Sri Lanka• Japan

Africa and Middle East

• Egypt • Dubai• South Africa• Kenya• Saudi Arabia

North America

• United States• Canada

Invenio support including experience of local reporting and regulatory requirements is available in the following countries

Local Support

24/7 Application Management Support

SAP System Monitoring and EarlyWatch Alerts

SAP Change Request Management

Root Cause Analysis

SAP OSS Support Mgmt

SLA Report

SAP Support Services

What we offer to support you

40%

Save up to 40% on support costs and enhance your SAP investment

Cost Saving

“The Invenio people are incredibly helpful, with a strong ‘can do’ ethos. Their skills in SAP are clearly very evident.”

Damian Hudson, Head of IT, SPP Pumps

Absolute Transparency

We combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.

• Flat-rate pricing across all services• No higher rates for reduced hours or length of

contract• No hidden fees• No admin charges• No top-up costs• No unnecessary ‘optional’ extras• No lock-in

Breadth of Expertise

5 years3 years

Senior Support Consultants offer over five years SAP experience

Support Consultants have three years SAP experience

We promote a continual learning culture whereby our consultants are encouraged to expand their knowledge through structured learning and formal solution certification processes.

Customer Service

Rigorous SLA’s In 2012 Invenio met their SLA commitments across all support agreements in 99% of cases.

Named Support TeamAssigned consultants will be fully trained in your system, and will understand your SAP landscape, customisations and any specific requirements – whether industry or geographically.

“Invenio’s staff turnover has been very low, affording us continuity and familiarity…and the consultants’ experience in their field is first rate”

Neopost

Director Commitment

One of our Directors takes personal responsibility for your relationship with Invenio and is available 24/7 for anything you wish to discuss.

“We find Invenio to be very proactive in sitting down with the business and its users to really understand how we use SAP – thus making the support they provide highly tailored to our needs.”

Random House

Expertise

SAP Partner Centre of Expertise Accreditation (PCoE)

Awarded to only the most qualified implementation and support partners.

Consistently delivering reliable support and great customer service for a range of SAP software solutions.

Why Invenio Why choose Invenio for SAP

Support?Here are just a few of the benefits our customers have seen by using Invenio Global Support Services:

• Simplified support – helping to resolve problems faster.• Increased uptime and system availability – improving user

satisfaction.• Reduced operating costs and increased system efficiency.• Support for all resource and skill constraints.• Reduced number of system outages and related costs.• Savings of up to 40% on SAP Support costs.

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+44 (0)330 440 1800

info@invenio-solutions.comwww.invenio-solutions.com@invenio_sap

to find out more please contact us on….

…an invenio business solutions presentation