sap support

Global SAP Supportwith local knowledge

…an invenio business solutions presentation

You NeedOptimal system performance with…

Global SAP Support

You Need

24/7availability

Global SAP Support

Optimal system performance with…

a SAP Support Partner with….

You Need

Global SAP Support

a SAP Support Partner with….

Local Regulatory knowledge.

Availability across ALL time zones.

First-class SAP knowledge.

You Need

Global SAP Support

You Needa SAP Support Partner with….



First-class SAP knowledge.

Invenio

Delivers

Global SAP Support

You Needan SAP Support Partner with….



First-class SAP knowledge.and here’s

how…

Global SAP Support

Invenio are accredited to deliver SAP Support under the..

SAP Partner Centre of Expertise

…certification

1. We’re fully certified…

…and we are an SAP Gold Channel Partner.

1. We’re fully certified…

Invenio offer the following services:

Around the clock SAP Application Management Support.

SAP Systems Monitoring and EarlyWatch Alerts.

SAP Change Request Management.

2. We offer complete services…

Invenio offer the following services:

Around the clock SAP Application Management Support.

SAP Systems Monitoring and EarlyWatch Alerts.

SAP Change Request Management.

Root Cause Analysis.

SAP OSS Support Management.

Comprehensive SLA Reporting.

2. We offer complete services…

Today, Invenio delivers SAP Support to customers in:

• United Kingdom• Ireland• France• Italy• Germany• Austria• Netherlands• Belgium• Finland• Sweden• Denmark• Norway

Europe

• India• Malaysia• Singapore• Thailand• Sri Lanka

Asia-Pacific

• Egypt• Dubai

Africa & Middle East

• United States• Canada

North America

3. We offer global support…

Our customers get…

Entirely Transparent and Flexible Services

• One, easy to understand contract.

• Flat-rate published pricing.

• Flexible, changeable service scope.

• No cancellation penalties or contract tie-ins.

• No admin or management fees.

3. We offer global support with a difference…


Responsive, Personal Customer Service

• 99% of SLA commitments met in 2012.

• A named support team - so you always know who you are dealing with.

• Director-led Account Management.

• Regular consulting days, User Surgeries and an annual Customer Forum.



“Always-On” Support

• Around the clock support access 24/7/365.

• 24-7 access to the Invenio Management Team.



Strong Domain Expertise

• All Senior Support consultants have at least 5 years domain experience.

• Internal promotion of a learning culture so all our consultants keep up to date with the latest knowledge.


We’re GREAT at what we do…

Global SAP Support

(but you don’t have to take OUR word for it!)

Global SAP Support

Here’s what some of our

CUSTOMERS think of us…

We’re GREAT at what we do…

(but you don’t have to take OUR word for it!)

A word from our customers…

The Invenio people are

incredibly helpful, with a strong ‘can do’ ethos. Their skills in SAP manufacturing are clearly very evident.

We have been most

impressed by the enthusiasm of the whole team and the willingness of people in the combined SPP / KBL and Invenio team to put business benefit as their highest priority.

Invenio as an

organisation has a management

team who have many years’

experience behind them in SAP.

And that helps, because not only

do they understand the product

well, but they also understand a

customer’s expectations.


Invenio are doing a really

fantastic job. We have real confidence

in the team and are happy that we

made the right decision for XP…

In Invenio, we have found an

SAP Partner who can provide the

expertise and support we need to

ensure that our system supports our

business requirements both now, and

in the future...


thanks for watching

+44 (0)330 440 1800

[email protected]

www.invenio-solutions.com/sap-service/sap-support/

@invenio_sap

For more details on SAP Support contact us by using the details below

Global SAP Support

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