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GLOCO – Integrated Corporate Portal Final Presentation

Presented by Team 3

Team 3 Members: Joyce TorresKenneth KittredgePamela FisherRuzhena SaltiskyVishal Nath

Instructor:

Teaching Assistants:

Zoya Kinstler

Basem NeseimValar Jayaprakash

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ISMT E-200 Trends in Enterprise Information Systems

1. GLOCO’s acquisition of companies has resulted in an IT infrastructure that is maintaining multiple independent systems and portals.

2. Employees currently must access multiple portals to perform their work.

3. GLOCO is in the process of consolidating all applications and databases at corporate headquarters as part of an infrastructure improvement and consolidation program.

4. The company wants to install and configure a modern portal to improve access and employee productivity.

Problem Statement

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Business Requirements

ISMT E-200 Trends in Enterprise Information Systems

1. All GLOCO applications accessible through a single portal

2. A single login to reduce the number of user ids and passwords

3. A system capable of a user-configurable interface to present applications to user groups

4. Blogs, wikis and RSS feeds to provide employees with social-networking capabilities

5. A Travel Search application integrated with PeopleSoft Expense ERP module

6. Email and the iStore Order Management System accessible on the portal.

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Scope

ISMT E-200 Trends in Enterprise Information Systems

The implementation of the portal will include the following:1. Implementation of the

Oracle WebCenter Suite• User configuration• Security Configuration

2. Configuration of WebCenter Services and WebCenter Spaces

3. Developing portlets for current GLOCO applications such as• Order Management System• Travel Search application• Microsoft Outlook• Timecard System, etc.

4. Training materials designed for the end user community.

ROI Mapped Over 5 Years

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AS-IS

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Architectural Approach

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TO-BE Process

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Security Structure

Web Security Layers (Source: Oracle)

How a Policy Grants Access to a Resource (Source: Oracle)

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Risk and Mitigation Risk 1: Perceived loss of

applications by owners

Mitigation: Applications will continue to be owned and managed by the same group that managed them before

Risk 2: Managing change is a crucial part of any transition

Mitigation: Implementation of online training program on portal use for users

ISMT E-200 Trends in Enterprise Information Systems

Risk 4: Delay in the response from the applications via WebCenter

Mitigation: Applications and databases hosted at one site. Use of AJAX (or similar technologies) in application development

Risk 5: Security on the portal is a major concern

Mitigation: WebCenter’s robust security model mitigates the security risk

Risk 6: Delays by either GLOCO or A2TI could affect the timeline

Mitigation: Weekly meetings will enable the team to monitor progress and communicate concerns

Risk 3: JavaScript and anchor tags throw application out of portal infrastructure

Mitigation: Custom header/footer/menu system

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The Travel Application

XML Query Sent

XML Response

QPX Airfare

Shopping & Pricing

Engine

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Deployment Process

ISMT E-200 Trends in Enterprise Information Systems

Install WebCenter & Setup Portals

•Portalize Applications

•Move all Applications to the Corporate Application Farm

•Set Up User Email

•Set Up Divisional Portals

Training

•Provide Training to End Users

•Provide Training to Support Staff

•Support Staff Complete Oracle University Training

Pilot Deployment

•Pilot Groups from Each Division •Incidents Reported to GLOCO Help Desk•A2TI Responds to Incidents

Full Deployment

•Incidents Reported to GLOCO Help Desk•A2TI and GLOCO Respond to Incidents

Warranty Period

•Incidents Reported to GLOCO Help Desk•A2TI and GLOCO Respond to Incidents

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Operational Considerations

ISMT E-200 Trends in Enterprise Information Systems

1. Post production support is the responsibility of the GLOCO IT Operations department

2. Development support will remain with the existing development teams

3. Enhancement requests and incidents will be submitted to GLOCO’s internal ticketing system

4. Emergency fixes will be prioritized by the affected development and business leadership

5. Tickets can be opened at helpdesk site or by sending them an email

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ISMT E-200 Trends in Enterprise Information Systems

Prototype - My Gloco

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Training

ISMT E-200 Trends in Enterprise Information Systems

•Online Training developed in Adobe Captivate 5• Animated WebCenter Suite demonstration modules

topics• Navigation• Use of blogs, wiki’s, RSS, group spaces• Search• Collaboration tools• Configuration process for developers•Modules available online prior to production•Help desk will be established simultaneously with

training modules• Employees will be updated and notified about training

and timeline for implementation through emails• Onsite training for programmers at corporate

headquarters with webinars for remote developers

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Success Metrics

ISMT E-200 Trends in Enterprise Information Systems

The introduction of portal will provide measurable benefits to GLOCO.

1. Applications will see a 100% adoption rate in the first year (assumption: all other access to migrated applications is removed)By tracking user visits to each page Web Center Analytics helps determine • portal adoption• application use• collaboration rates

2. Decrease in overall operation cost• Number of application can be consolidated

• Timesheet• Email

• Eventual reduction of IT support

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Prototype - Gloco Common->Portal Management

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Thank You

Team 3

ISMT E-200 Trends in Enterprise Information Systems