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GLOCO – Integrated Corporate Portal Final Presentation

Presented by Team 3

Team 3 Members: Joyce TorresKenneth KittredgePamela FisherRuzhena SaltiskyVishal Nath

Instructor:

Teaching Assistants:

Zoya Kinstler

Basem NeseimValar Jayaprakash

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ISMT E-200 Trends in Enterprise Information Systems

1. GLOCO’s acquisition of companies has resulted in an IT infrastructure that is maintaining multiple independent systems.

2. There are duplicate applications and services.

3. Employees currently must access multiple portals to perform their work.

4. GLOCO needs to provide a single access point to reduce costs and improve employee productivity.

Problem Statement

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Business Requirements

ISMT E-200 Trends in Enterprise Information Systems

1. All GLOCO applications will be accessible through a single place, the portal

2. A single login will reduce the number of user ids and passwords

3. A user-configurable interface will present applications to user groups

4. Blogs, wikis and RSS feeds will provide employees with social-networking capabilities.

5. A Travel Search application, email and Order Management System will be accessible on the portal.

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Scope

ISMT E-200 Trends in Enterprise Information Systems

The implementation of the portal will include the following:1. Implementation of the

Oracle WebCenter Suite• User configuration• Security Configuration

2. Configuration of WebCenter Services and WebCenter Spaces

3. Portalization of GLOCO applications currently in use, such as• Order Management System• Travel Search application• Microsoft Outlook• Timecard System, etc.

4. Training materials designed for the end user community.

Year 1

Year 2

Year 3

Year 4

Year 5

($1,000,000)

($500,000)

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

ROI Mapped Over 5 Years

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AS-IS

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Architectural Approach

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TO-BE Process

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Security Structure

Web Security Layers (Source: Oracle)

How a Policy Grants Access to a Resource (Source: Oracle)

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Risk and Mitigation Risk 1: The owners of legacy

applications may have a difficult time accepting the perceived loss of their applications

Mitigation: The applications need to be manage by the same group that managed them before

Risk 2: Managing change is a crucial part of any transition

Mitigation: A training program on portal use will be instituted prior to, during, and after implementation to ease the users transition

ISMT E-200 Trends in Enterprise Information Systems

Risk 3: Delay in the response from the applications via WebCenter

Mitigation: Move applications and databases into corporate datacenter. And, use AJAX (or similar technologies) in application development

Risk 4: Security on the portal is a major concern

Mitigation: WebCenter’s robust security model mitigates the security risk

Risk 5: Delays by either GLOCO or A2TI could affect the timeline

Mitigation: Weekly meetings will enable the team to monitor progress and communicate concerns

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The Travel Application

XML Query Sent

XML Response

QPX Airfare

Shopping & Pricing

Engine

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Deployment Process

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Install WebCenter & Setup Portals

•Portalize Applications

•Move all Applications to the Corporate Application Farm

•Set Up User Email

•Set Up Divisional Portals

Training

•Provide Training to End Users

•Provide Training to Support Staff

•Support Staff Complete Oracle University Training

Pilot Deployment

•Pilot Groups from Each Division •Incidents Reported to GLOCO Help Desk•A2TI Responds to Incidents

Full Deployment

•Incidents Reported to GLOCO Help Desk•A2TI and GLOCO Respond to Incidents

Warranty Period

•Incidents Reported to GLOCO Help Desk•A2TI and GLOCO Respond to Incidents

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Operational Considerations

ISMT E-200 Trends in Enterprise Information Systems

1. Post production support is the responsibility of the GLOCO IT Operations department

2. Development support will remain with the existing development teams

3. Enhancement requests and incidents will be submitted to GLOCO’s internal ticketing system

4. Emergency fixes will be prioritized by the affected development and business leadership

5. Tickets can be opened at helpdesk intranet site or by sending them an email

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ISMT E-200 Trends in Enterprise Information Systems

Prototype - My Gloco

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Training

ISMT E-200 Trends in Enterprise Information Systems

•Online Training• Animated WebCenter Suite demonstration modules

topics• Navigation• use of blogs, wiki’s, RSS, group spaces• Search• collaboration tools• Configuration process•Modules available online prior to production•Help desk will be established simultaneously with

model• Employees will updated and notified about training and

timeline for implementation • Onsite training for programmers at corporate

headquarters

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Success Metrics

ISMT E-200 Trends in Enterprise Information Systems

The introduction of portal will provide measurable benefits to GLOCO.

1. Applications will see a 100% adoption rate in the first year (assumption: all other access to migrated applications is removed)By tracking user visits to each page Web Center Analytics helps determine • portal adoption• application use• collaboration rates

2. Decrease in overall operation cost• Number of application can be consolidated

• Timesheet• Email

• Eventual reduction of IT support

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Prototype - Gloco Common->Portal Management

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Thank You

Team 3

ISMT E-200 Trends in Enterprise Information Systems