gme l360 awards presentation sharedv2
TRANSCRIPT
L360 AwardsBest Loyalty Program
May 2016
Background: Who is GameStop? We’re a $10B Specialty Retailer
Video Games
#1 Market Share
Publishing
#1 Digital Magazine
Digital/MobileGaming
Top 10 Mobile Publisher
$800M Digital Business
Wireless/Technology
Fastest Growing AT&T Wireless
Reseller
AT&T National Dealer
Largest Authorized Reseller
More than 4,500 GameStop Stores in the USDominant Leader in Global Video Game Category
What Makes GameStop Unique?Employees are our Number one Differentiator
Loyalty
40,000+ PassionateAssociates
Multichannel
Buy / Sell / Trade
40M+ GLOBAL MEMBERS
PowerUp Rewards Engaging Customers
1 in 5U.S. PENETRATION
74%% OF SALES
3xSALES
5xPROFIT
PowerUp Rewards Program Enables Engagement
Right Messages at the Right Time
Reward Redemption
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40K+ Knowledgeable, Passionate Associates Associate/customer
gaming community Key product knowledge First hand access, beta
participation, sample products
Mentoring & development Happy employees harbor
long term customer loyalty
GameStop Employee Approach
“There’s nothing more powerful than a personal review, referral or endorsement.”
GameStop Conclusion 46 million members worldwide
3X the sales and 5X the profit from loyalty customers
Paid tier membership generates tens of thousands of fee dollars annually and deepens engagement with our best customers
The PowerUp Rewards program gives our employees what they need to make every interaction meaningful
PowerUp Rewards drives GameStop’s continued success as the premier neighborhood gaming destination
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Thank You