going virtual to expand access presented by stephanie kimbro attorney, kimbro legal services, llc...
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Going Virtual to Expand Access
presented by
Stephanie KimbroAttorney, Kimbro Legal Services, LLC
LSC TIG Annual ConferenceJanuary 11, 2012
Online companies such as Legal Zoom, when available for specific areas of law, are being turned to by the public and individuals who may otherwise have consulted with a lawyer.
There is a growing online market for legal services.
In July 2011 - one month alone - an estimated 434,000 people in the US searched online seeking legal solutions through the Legal Zoom website.
Customer service has changed.
THEN
NOW
All law firms must make CUSTOMER SERVICE a part of delivering quality legal services.
Good Customer Service = Communicating and being accessible using methods thatare currently embraced and relied upon by clients.
They are used to using social media with friends and family online.
The public conducts the following tasks online:
ShopSellBankInvestTradePay TaxesE-fileObtain degreesWork
Are we ready to serve the “Digital Natives”?
Online Delivery
Benefits For the Public Use of tech decreases costs and streamlines boilerplate
work .o Savings are passed down to the clientsoAllows private practitioners to handle more pro bono work.
Clients may handle legal needs without taking time off work or paying for child care Access for clients in remote or rural areas Lessens burden on court systems handling pro-se litigants
Virtual Law Practice A virtual law office is a professional law practice that is
located online through a secure portal and is accessible to both the client and the attorney anywhere the parties may access the Internet.
Depends on Cloud Computing, SaaS
Username:
Password:
LOGIN
How Attorneys Use Virtual Law Offices Completely Web-based
Unbundled or limited legal services
Integrated into a traditional law office Unbundled and full-service
Unbundling Legal Services Break out tasks associated with a legal matter and provide the
client with only specific portions of the legal work
Clearly define for online client the nature and scope of unbundled legal services – what will and will NOT be covered
Provide comparisons/education for the client to make an informed judgment
ABA Model Rule 1.2(c) “A lawyer may limit the scope of the representation if the limitation is reasonable under the circumstances.
Sample Unbundled Services Ghostwriting Drafting pleadings, briefs, declarations or orders Document review Conducting legal research Negotiating Making limited appearances Advising on court procedures and courtroom behavior Coaching on strategy or role playing Preparing exhibits Organizing discovery materials Drafting contracts and agreements Providing legal guidance or opinions Providing direction to resources such as local and state rules “Collaborative lawyering”
Last Will & Testament
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You don't just ‘fill out’ an automated document – you create it.
The answers you enter create a custom legal document, built from a library of state-specific and relevant legal text, that is tailored to client’s specific facts.
FINISH
Automated Document Assembly
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do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in
culpa qui officia deserunt mollit anim id est laborum.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Online Case & Client ManagementClients have access to their own online case files with
limited control
Backend online law office with case and client management
Other law practice management tools
Traditional Firm w/Virtual Law Office
Multijurisdictional Virtual Law Firm
Virtual Law Office - Home Office
Future Online Delivery
Movement from passive law firm web sites to interactive virtual law firms.
Pressured by change in consumer behavior and competitors like LegalZoom and branded networks.
WatsonJD, FairOutcomes.com & applications of AI
Other Forms of Online Legal Service Delivery Web Calculators Web Advisors Legal Q&A sites Legal Crowdsourcing Online dispute resolution (ODR) Increasing Use of Social Media Collaborating with branded networks to deliver unbundled
services online
How can a Legal Aid Program collaborate and/or integrate some of these emerging technology trends
to increase access and appeal to private practitioners?
Branded Network Concept
For Legal Aid Programs:
How will you:
• Identify candidates for online delivery?
• Match lawyer volunteers with prospective online limited scope matters?
• Integrate online delivery methods?
• Address technology and security concerns in serving clients online?
• Use tech to collaborate with private practitioners, law schools, and legal SaaS providers to increase access to justice?
Future innovations in the delivery of legal services will include more applications to allow the public to directly interact with their attorney online.