ACKNOWLEDGEMENT

WE WOULD LIKE TO THANK OUR PARENTS WHO GAVE US PROPER SUPPORT AND TO GOD WHO GAVE US THE POWER TO COMPLETE THIS PROJECT.

OUR SPECIAL THANKS TO ALL THE PEOPLE WHO GAVE US A FEEDBACK FOR OUR SURVEY. IT IS BECAUSE OF THEIR ASSISTANCE AND COMPETENCE THAT WE HAVE REACHED THIS MILESTONE.

WE WOULD LIKE TO EXPRESS OUR GRATITUDE AND SINCERE THANKS TO OUR PROCET GUIDE SANTOSH SIR , FOR INSTILLING CONFIDENCE IN US TO CARRY OUT THIS STUDY AND EXTENDING VALUABLE GUIDANCE AND ENCOURAGEMENT FROM TIME TO TIME, WITHOUT WHICH IT WOULD NOT HAVE BEEN POSSIBLE TO UNDERTAKE AND COMPLETE THIS PROJECT.

WE ALSO WISH TO EXTEND OUR APPRECIATION TO THE MANAGEMENT AND STAFF OF MY COLLEGE, BMS COURSE CO-ORDINATOR SACHIN SIR FOR THEIR KIND CO –ORDINATION AND SUPPORT AND LAST BUT NOT THE LEAST OUR COLLEAGUES FOR THEIR VALUABLE COMMENTS AND SUGGESTIONS FOR MAKING THIS A CHERISHABLE EXPERIENCE FOR US.

THANKING YOU.

BY:

1. CHIRAG JAIN.

2. HITESH MANE.

3. DARSHAN JADHAV.

4. ROHIT DULGACH.

5. SANKET THAKUR.

INDEX:

Sr.

No.

TOPIC. Pg.

No.

1. Executive Summary Of Britannia.

2. Introduction Of Britannia.

3. History Of Britannia.

4. Types Of Products Offered By Britannia.

5. Product Introduction: Good Day.

6. Target Market and Market Segmentation.

7. SWOT Analysis.

8. Market Mix Strategies.

9. Umbrella Brand Strategy For Good Day.

10. 4 P’s Of Britannia.

11. Product Life Cycle Of Good Day.

12. Conclusion.

13. Bibliography and Webliography.

14. Word Of Thanks.

EXECUTIVE SUMMARY [Britannia Industries Ltd.]

Britannia Industries Limited is a major player in the ready to eat food segment with leadership

position in Bakery category. Its brand portfolio includes Tiger, Marie Gold, Good Day, 50:50,

Nutri choice and Treat.

The Company's plants are situated in Kolkata, Delhi, Chennai, Mumbai, Uttarakhand , Orissa &

Bihar with a capacity of 160,000 MT.

The company currently has 33% market share in the biscuit segment with leadership position in

various cream & cookies categories. The company has transformed itself from being a primarily

a biscuit company in FY08 with diversification efforts into other bakery products & dairy.

In two years there is a structural change in company’s revenue and product mix from 90 percent

+ biscuit contribution to revenue to currently 77%. Britannia made its strong presence felt in

dairy this year and recently forayed into ready to eat Indian breakfast market & savory market.

We expect this new initiative to start yielding results from FY14.

Company’s product categories are all growing at 15%+ while the overall l industry is growing at

10%+.

INTRODUCTION [Britannia Industries Ltd.]

The story of one of India's favourite brands reads almost like a fairy tale. Once upon a time, in

1892 to be precise, a biscuit company was started in a nondescript house in Calcutta (now

Kolkata) with an initial investment of Rs. 295. The company we all know as Britannia today.

The beginnings might have been humble-the dreams were anything but. By 1910, with the

advent of electricity, Britannia mechanised its operations, and in 1921, it became the first

company east of the Suez Canal to use imported gas ovens. Britannia's business was flourishing.

But, more importantly, Britannia was acquiring a reputation for quality and value. As a result,

during the tragic World War II, the Government reposed its trust in Britannia by contracting it to

supply large quantities of "service biscuits" to the armed forces.

As time moved on, the biscuit market continued to grow… and Britannia grew along with it. In

1975, the Britannia Biscuit Company took over the distribution of biscuits from Parry's who till

now distributed Britannia biscuits in India. In the subsequent public issue of 1978, Indian

shareholding crossed 60%, firmly establishing the Indianness of the firm. The following year,

Britannia Biscuit Company was re-christened Britannia Industries Limited (BIL). Four years

later in 1983, it crossed the Rs. 100 crores revenue mark.

On the operations front, the company was making equally dynamic strides. In 1992, it celebrated

its Platinum Jubilee. In 1997, the company unveiled its new corporate identity - "Eat Healthy,

Think Better" - and made its first foray into the dairy products market. In 1999, the "Britannia

Khao, World Cup Jao" promotion further fortified the affinity consumers had with 'Brand

Britannia'.

Britannia strode into the 21st Century as one of India's biggest brands and the pre-eminent food

brand of the country. It was equally recognised for its innovative approach to products and

marketing: the Lagaan Match was voted India's most successful promotional activity of the year

2001 while the delicious Britannia 50-50 Maska-Chaska became India's most successful product

launch. In 2002, Britannia's New Business Division formed a joint venture with Fonterra, the

world's second largest Dairy Company, and Britannia New Zealand Foods Pvt. Ltd. was born. In

recognition of its vision and accelerating graph, Forbes Global rated Britannia 'One amongst the

Top 200 Small Companies of the World', and The Economic Times pegged Britannia India's 2nd

Most Trusted Brand.

Today, more than a century after those tentative first steps, Britannia's fairy tale is not only going

strong but blazing new standards, and that miniscule initial investment has grown by leaps and

bounds to crores of rupees in wealth for Britannia's shareholders. The company's offerings are

spread across the spectrum with products ranging from the healthy and economical Tiger biscuits

to the more lifestyle-oriented Milkman Cheese. Having succeeded in garnering the trust of

almost one-third of India's one billion population and a strong management at the helm means

Britannia will continue to dream big on its path of innovation and quality. And millions of

consumers will savour the results, happily ever after.

The company's factories have an annual capacity of 433,000 tonnes. The brand names of biscuits

include VitaMarieGold, Tiger, Nutrichoice Junior,Good day, 50 50, Treat, Pure Magic, Milk

Bikis, Good Morning, Bourbon, Thin Arrowroot, Nice, Little Hearts and many more.

Tiger, the mass market brand, realised $150.75 million in sales including exports to countries

including the U.S. and Australia, or 20% of Britannia revenues in 2006.

History [Britannia Industries Ltd.]:

Britannia Industries Limited (BIL) is a major player in the Indian Foods market with leadership

position in Bakery category. Its brand portfolio includes Tiger, Marie Gold, Good Day, 50:50

and Treat. The Company was born in 21st March of the year 1918 as a public limited company.

The Company's plants are situated in Kolkata, Delhi, Chennai, Mumbai and Uttarakhand. In

1921, it became the first company east of the Suez Canal to use imported gas ovens. Britannia's

business was flourishing. But, more importantly, Britannia was acquiring a reputation for quality

and value. As a result, during the tragic World War II, the Government reposed its trust in

Britannia by contracting it to supply large quantities of 'service biscuits' to the armed forces. A

new factory was established in the year 1924 at Kasara Pier Road in Mumbai. In the same year,

the Company became a subsidiary of Peek, Frean & Company Limited, U.K., a leading biscuit

manufacturing company, and further strengthened its position by expanding the factories at

Calcutta and Mumbai. In 1952, the Kolkata factory was shifted from Dum Dum to spacious

grounds at Taratola Road in the suburbs of Kolkata. During the same year automatic plants were

installed in Calcutta and later in 1954 the automatic plants were installed in Mumbai plant, also

in the same year the development of high quality sliced and wrapped bread in India was initiated

by the company and was first manufactured at Delhi and a new bread bakery was set up at Delhi

in the year 1965. Britannia Biscuit Company takes over biscuit distribution from Parry's during

the year 1975. In 1976, the company had introduced Britannia bread in Calcutta and Chennai.

During the year 1978, the company made Public issue, in that Indian shareholding crossed 60%.

The Company re-christened from Britannia Biscuit Company Limited to Britannia Industries

Limited with effect from 3rd October of the year 1979. The Company had signed a 10-year

technical collaboration agreement with Nebico Pvt Ltd., Nepal during the year 1980 for the

supply of know-how relating to manufacturing, packaging and marketing of biscuits and

selection of plant and machinery. During the year 1989, BIL's Executive Office was relocated to

Bangalore.

During the year 1990, two new brands of biscuits, Elaichi Creamand and Petit Beurre were

launched. Also, in the same year a new cashew badam variant of the brand Milk Bikis and brand

extension of pure magic biscuit Vanilla cream were launched, Fruit bread was launched in Delhi.

The Company launched two new speciality brands in the year 1991 viz., Britannia milk bread

and Britannia brown bread in Delhi and extended nationally its main brands Petit Beurre and

Elaichi Cream. In 17th August of the year 1991, the Company handed over its Soya unit at

Vidisha, MP to SM Dychem Ltd. BIL had celebrated its Platinum Jubilee in the year 1992. After

a year in 1993, Wadia Group had acquired the stake in ABIL, UK and becomes an equal partner

with Group Danone in BIL. The Company was in re birth phase during the year 1997, new

corporate identity 'Eat Healthy, Think Better' leads to new mission of 'Make every third Indian a

Britannia consumer' and in the same year BIL entered into the dairy products market. In 1998,

BIL had launched Half/Half, a soft cake filled with cream in two variants, chocolate-vanilla and

vanilla-orange. The Company had rolled out its flavored milk brand Zip-Sip' in tetrapaks in the

year 1999. Zip-Sip had been launched in Mumbai and some markets in the South. Forbes Global

Ranking was rated the company during the year 2000, Britannia among Top 300 small

companies. In the same year, the company had launched Britannia Milkman Butter, a product

under the Milkman brand. BIL made its fund in-principle agreement to acquire 49 per cent of

Kwality Biscuits in the year 2001 through internal accruals. During the year 2002, the company

had entered into a joint venture with the Fonterra Cooperative Group, New Zealand's biggest

company and one of the leading diary co-operative groups in the world and the Britannia New

Zealand Foods Pvt. Ltd was born. Pure Magic, the company's product was winner of the

Worldstar, Asiastar and Indiastar award for packaging in the same year 2002. After a year, in

2003, BIL had launched 'Treat Duet', most successful of the year and Britannia Khao World Cup

Jao rocks the consumer lives yet again. During the year 2004, Britannia accorded the status of

being a 'Superbrand' and the brand Good Day added a new variant Choconut in its range.

Reviewed marketing alliance with the Kolkata-based Thacker Dairy Products Pvt Ltd. In the year

2005, Britannia New Zealand had launched health drink for adult. The new plant in Uttaranchal,

commissioned during the year 2005, it was ahead of schedule. In the same year, launched yet

another exciting snacking option the Britannia 50-50 Pepper Chakkar. BIL had forged a strategic

alliance with CCD Daily Bread Pvt Ltd in the year 2006, a Bangalore based Company engaged

in manufacturing and retailing of premium breads, cakes snacks and high end ready to eat foods.

In the year 2007, Britannia industries formed a joint venture with the Khimji Ramdas Group and

acquired a 70 percent beneficial stake in the Dubai-based Strategic Foods International Co. LLC

and 65.4% in the Oman-based Al Sallan Food Industries Co. SAOG.

The company was rated as the No 1 Most Trusted Food Brand in a survey conducted by AC

Nielsen ORGO-MARG and published in Economic Times in the year 2007. Britannia launched

Iron fortified 'Tiger Banana' biscuits, 'Good Day Classic Cookies', Low Fat Dahi and renovated

'MarieGold' during the period of 2008. BIL was ranked 27th place in the list of India's Fastest

Growing Large Companies by Business Today, Special on June of the year 2008.

Types Of Products Offered By Britannia:

Looking over wide number of products from Britannia. There are wide ranges of products from

Britannia and it is famous worldwide.Various products from Britannia like Biscuits, Bread,

Cakes, Rusk, and Dairy product sectors are as follows:

Biscuits:

Goodday.

Tiger.

MarieGold.

VitaMarie.

Bourbon.

Treat.

50-50.

Bread:

100% Whole Wheat Bread.

Cakes:

Cup Cakes.

Chunk Cakes.

Veg Cakes.

Dairy Products:

Cheese.

Butter.

Ghee.

Milk.

Dahi.

Goodday: The Brand Key Of Britannia.

Britannia Good Day was launched in 1986 in two delectable avatars - Good Day Cashew and

Butter. Over the years, new variants were introduced - Good Day Pista Badam in 1989, Good

Day Chocochips in 2000 and Good Day Choconut in 2004.

This rich cookie enjoys a fan following of consumers across all ages, loyal to the brand promise

of a great taste, evident from the visibly abundant ingredients. Good Day is among the fastest

growing brands in Britannia's portfolio and it has been the leader in the cookies category ever

since its launch. The brand is synonymous with everyday treats that infuse happiness into

people's lives.

After two decades of magnificent success; it was time to give the nation yet another reason to

have a good day. Abundance, goodness, indulgence and now unrestrained joy - that is the

message of this new campaign.

The new TT ad is the uncontrollable expression of the ticket collector's happiness and joy that is

stimulated by consumption of the cookie, that spreads cheer amongst the people around him

creating an atmosphere of shared joy that's unorchestrated and straight from the heart. The

celebration was taken to the IPL as Good day cheered along with a million cricket fans in the

stadiums, each screaming and proclaiming "Ho gaya re Good Day". The dazzling brilliance of

this endeavour, the contagious rhythm needs to be lived and spread through the nation, making

'Iska toh ho Gaya Re Good Day' a part of the common lingo and a way of life.

Good Day truly believes laughter and happiness are infectious, it transcends race, caste creed

unifying humanity in an inclusive emotion.

The brand perseveres to infuse cheer, hearten the nation and enliven lives. With its rightful place

on the front page of The Times of India, Good Day gifts the nation a priceless treasure, that of

spreading JOY!

Types Of Britannia Goodday:

Butter.

Cashew.

Coconut.

Butterscotch.

Honey & Raisin.

Choclate Chip.

Pista Badam.

TARGET MARKET & MARKET SEGMENTATION.

Target Market: A target market is a group of customers towards which a business has decided to aim its marketing efforts and ultimately its merchandise. A well-defined target market is the first element to a marketing strategy.

The marketing mix variables of product, place (distribution), promotion and price are the four elements of a marketing mix strategy that determine the success of a product in the marketplace.

Britannia targets almost all class of people whether it may be of a high-class people consuming ‘Britannia Nutri Choice Hi-Fibre Digestive Biscuits’ costing around 55 Rs. or lower-class people consuming Britannia Tiger/Britannia Marie costing around 5 Rs.

It has its main motto of covering all class of people. This is the reason why Britannia has differently priced products for different class of people.

Market Segmentation: Market segmentation is a marketing strategy that involves dividing a broad target market into subsets of consumers who have common needs and priorities, and then designing and implementing strategies to target them.

Market segmentation strategies may be used to identify the target customers, and provide supporting data for positioning to achieve a marketing plan objective. Businesses may develop product differentiation strategies, or an undifferentiated approach, involving specific products or product lines depending on the specific demand and attributes of the target segment.

Methods of Segmentation:

Geographical Segmentation: Area differentiation: different class of areas prefers different type of product depending upon the standard of living of that particular area.

Demographical Segmentation: Age: Kids -Fruit Rolls, Tiger & Treat Matured People: Good Day, Cream Cracker Youth- Little Hearts, Cream Biscuits Income: Lower Income Group- Tiger, Marie Higher Income Group-Good day, Nutri Choice Gender: For both Male & Female.

Behavioral Segmentation: For Health Benefits; All Nutri Products, Tea Time Snack Biscuits & Sujie Toast User Status- Little Heart Biscuit & Time Pass for Lovers. Usage Rate-Marie Gold is for High Usage Rate Customers. Occasion- Snack Biscuit, Fruit Rolls for occasion purposes. Psychographic Segmentation Britannia has adopted itself according to the convenience and lifestyle of the Indian consumers so Britannia came up with a different and new product.

SWOT Analysis:

A SWOT analysis (alternatively SWOT matrix) is a structured planning method used to evaluate the strengths, weaknesses, opportunities, and threats involved in a project or in a business venture. A SWOT analysis can be carried out for a product, place, industry or person. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieve that objective.

Strengths:

Characteristics of the business or project that give it an advantage over others. Strengths of Britannia are:

Pricing is low which gives advantage for a high quality product. Good advertising and visibility. Good product quality and packaging. Britannia's distribution and brand name has strong impact. Strong brand portfolio. Focus on innovation. Dominance in the higher margin non-glucose biscuit segment. Monetary assistance provided. Barriers of market entry. High profitability and revenue. Domestic market. Existing distribution and sales networks.

Weaknesses: Characteristics that place the business or project at a disadvantage relative to others. Weaknesses of Britannia are:

Many competitors in this segment means limited market share. Food product means limited shelf life if retailer or grocery doesnt sell on time. High dependence on Indian market. Future competition. Small business units.

Opportunities: Elements that the project could exploit to its advantage. Opportunities of Britannia are:

Tie-up with schools and corporate as a part of meals. Untapped rural market. Emerging Indian dairy industry. Increasing demand for healthy food products. Growth rates and profitability. New markets. New products and services. Income level is at a constant increase.

Threats: Elements in the environment that could cause trouble for the business or project. Threats of Britannia are:

Severe threat from wafer and salted snacks segment. Similar biscuit categories coming up fast. Rising cost of raw materials. Increase in labor costs. Financial capacity. Rising raw material prices. Lawsuits and Litigations. Intense Competition.

 

MARKET MIX STRATEGIES:

“Eat Healthy. Think Better. Buy Britannia”

The 80-year-old biscuit king is reinventing itself. Britannia now wants to become a foods giant,

with the newly-added tag of health and nutrition. What's more, with a clever formula of prices

and products, it is targeting every segment of the Indian market.

Who does not know Britannia Rules! During period of A day before the World Cup Of Cricket

1999 began in England on May 14, 1999, one of Britannia Industries' senior-most marketing

managers was spotted at Mumbai's Sahara International Airport-escorting a gaggle of excited

children, all of them sporting Britannia caps, Britannia T-shirts, and other assorted Britannia

paraphernalia. No, he wasn't test-positioning yet another brand of biscuits on a group of

unsuspecting young 'uns in an airport lounge. Those kids were actually some of the 100 mega-

winners of the Britannia Khao, World Cup Jao contest, being flown off on charters to Old

Blighty to watch the World Cup at Britannia's expense. See Cricket. Sleep Cricket. Eat Only

Britannia (sic!) so we can say that, this session is more powerful to catch the customer.

The marketing strategies for any company are not about a fixed concept. Rather it is full of new

challenges every day, and the companies must respond to it very positively. The market process

is applicable to more than goods and services. Anything related to market including ideas,

events, policies, prices and personalities comes under market strategy. However it is important to

emphasize opportunity in the market through market strategy.

The following strategies are basically adopted by Britannia in order to capture a good market

share.

1. A strong quality of the product and customer satisfaction:

General customers are basically concerned about the quality of product rather than the price of

the product. In our survey we found that basically people are first looking for the quality. If good

quality is there in the product then they are only looking for the price. But if the quality is not

satisfactory they even don’t looking about the pricing of the product. In this regard Britannia

always maintained much more importance over there product quality. That’s why they are

among the very successful brand of today.

2. A growing relationship with customer and customer retention:

Now-a- days a good relation with the customer is very important for organization. Sale is totally

depending on the relation with the customers. Customer's retention is also a major aspect for

growing business. It means keep the old customer and try to make new customer. Britannia’s

customer relationship management is very strong which is one of the major causes of selling of

their product continuously.

3. Focus on competitor’s activity:

Every organization should must be careful about its competitors step, because they can disturb

the growing sales process of the organization. Continuous watching over competitor’s strategies

and development help Britannia a lot.

4. A growing emphasis on global thinking and local marketing planning:

Companies are increasing by pursuing market beyond their borders. When they enter other

countries they must follow the tradition of that country and also they make plan for local market

that which type of product has more demand and how can it run in the market.

5. A growing emphasis on global thinking and local marketing planning:

Companies are increasing by pursuing market beyond their borders. When they enter other

countries they must follow the tradition of that country and also they make plan for local market

that which type of product has more demand and how can it run in the market. For Britannia

different variation in their product depending over various locations and the economic status of

the people is being very much helpful for the company.

6. Promotional Strategy:

Under the market strategy promotional idea is very important. Organization provides some

schemes or rebates to retailers or consumers. They make advertisement according to convenient

of the people and the feature of the product. Sometimes Britannia comers to market with new

offerings and of course with cost benefits to the customers. Giving discounts over bulk purchase

also comes under this strategy.

Britannia bakes umbrella brand strategy for Good Day

Britannia Industries Limited has chalked out an umbrella branding strategy for `Good Day'. As a first step in this direction, the company rebranded its Merricake range of small cakes and relaunched the same under the Britannia Good Day name in January this year. The company plans to further grow the number of product offerings under the Good Day name. It has already launched Good Day Plum Cake priced at Rs 35 for a 300 gm pack.

Good Day is one of Britannia's stronger sub-brands with a variety of offerings in the cookies segment of the Rs 2,000-crore Indian branded biscuits market.

``The decision emanates from consumer research conducted late last year which highlighted tremendous potential for the Good Day brand equity and its extension possibility to other categories,'' says product manager Britannia Industries Limited, Somesh Dayal, commenting on the fresh strategy for the Good Day sub-brand.

The GoodDay basket of small cakes address a variety of price points- including convenient packs priced at Rs 5.00 to larger packs priced at Rs 20. In the future the company will grow the GoodDay basket of goodies with the addition of new products with rich ingredients from time to time. With the GoodDay range of cakes the company is looking at growing the nascent branded cakes market in the country. Only one third of the small cake market is in the organised segment, say analysts. Cakes currently contribute about two per cent to the Britannia's turnover.

The company enjoys a 25 per cent share of the market. The small cake market is however dominated by Monginis with a 40 per cent market share. This despite the fact that Monginis, as opposed to Britannia, is present in Western India only.

All Britannia products share the common communication platform of `Eat healthy, think better.' However, sub-brands have developed distinct values and target audiences-for example, the Nutri-Choice range of biscuits which drives heavily from the `health' plank. GoodDay will hence be positioned on the `source of richness' platform. Says Dayal,``GoodDay will stand for a brand with rich ingredients, offering taste and eating pleasure.'' GoodDay offers three variants of cookies in the branded biscuits market currently.

Britannia Industries leads in the Indian branded biscuits market - which are the revenue drivers for the Rs 824 crore company. Rival Parle Foods Limited is currently number two in this market with around 38 per cent market share.

4 P’s of Britannia Good Day.

PRODUCT LIFE CYCLE:

CONCLUSION:

BIBLIOGRAPHY & WEBLIOGRAPHY:

WORD OF THANKS: