government services for enterprises in bremen – lessons learned for pan- european service design...
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Government services for enterprises in Bremen – Lessons learned for Pan-European service design
Gisela Schwellach
Dr. Martin Hagen
bremen online services GmbH & Co KG
Department of E-Government, Senator for Finances, Bremen
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Bremen – A short portrait
Bremen is Germany‘s smallest city-state: state and local governments are combined; population in the city is about 540.000
One of three winners of Germany‘s biggest E-Government competition („MEDIA@Komm“); resulting in ca. € 20 Mio matching funds from 1999 – 2003
E-Government is strategic development option for Bremen:
Modernization of public administration
Support E-Commerce development
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Enterprises – early adopters of E-Government
Intermediaries such as lawyers, tax consultants and architects have professional relationship with administrations = high incentive for participation
IT-support is fairly widespread in enterprises = high-pay off from eliminating „paper interface“
Additional costs are comparatively low (card + cardreader, certificate management, internet access, etc. ...)
Result: Intermediaries are prime target group for Bremen‘s administration
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More than 50 different types of transactions with 28 service providers (both public and private)!
Citizens:- Moving- Family- Transportation- Education- Leisure- Money
Intermediaries:- Online-Registers- Collect outstanding liabilities- Tax-related affairs- Construction permits- car registration
Enterprises:- Procurement- Tax- Payment- Online-Registers
www.bremer-online-service.de
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Online-Register
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Handelsregister
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OptiMahn and ProfiMahn
Collection outstanding liabilities for professionals and lay-persons
OptiMahn: web-based entry of data with many support features and plausibility checks
ProfiMahn: direct transmission and paperless workflow including electronic signature
Result:
Three agencies merged into one
60% less personell
30 % of all professional applications are received online
Sold to Northrhine-Westphalia, Baden-Württemberg, Hessen, Hamburg and others
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E-Procurement
Goals:
Process optimization
Integration in Erstausbildung
Standardized workflows
Transparency and legal security
More and better controlling data
Integrated project:
All tenders of any kind
Electronic Catalogue (MRO)
Paper less tendering process
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Multi-Language Support
Increasing importance of „special user groups“
English-language alternatives
Other aspects: „Access for All“
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Citizen
Professional
Enterprise
Portal -intermediary
platform
CA CACA
other ...
finances
socialservices
civil services
financialclearinghouse
Key-Challenge: „Opening up closed systems“
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A common basis: GOVERNIKUS of bremen online services
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Supported electronic signatures
GOVERNIKUS supports electronic signatures (qualified electronic signatures according to EU directive) of the following trust-centers (proven functionality)
- PKS-Card, T-Systems TeleSec - SEA-Card, Deutsche Post SignTrust - e:secure-Card, DATEV - Karte der Steuerberaterkammer Nürnberg (e:secure-Card) - Medizon Signaturkarte, Medizon AG * - BNotK-Karte, Bundesnotarkammer *
In addition, all cards based on Sign-Trust or Datev-cards, for example BAWü-Card, Steuerberaterkammer Bremen, Saarland, München, Bamberg, Berlin, etc. work
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Supported card readers
• Card readers with display and PIN-Pad (class 3)
Kobil Systems KAAN Professional COM
Omnikey CardMan 8630 TrustCOM, USB
CpayS Cashmouse COM• Signature-PIN is entered via card reader (Kobil) or
keyboard.
• Bremen offers additional card-manager for all supported cards
• Card readers without display and PIN-pad: 12 readers from Towitoko, Omnikey (Utimaco), Kobil Systems, Giesecke & Devrient, Reiner SCT, ORGA.
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E-Payment – Einbindung in Applikationen (3/3)
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A common standard: Online Services Computer Interface
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OSCI - Design Highlights
XML-based standard
Two-Layer-technology:
Common security/routing protocols (according to EU-directive on digital signature)
Content: process-specific DTDs: allows easy translation/integration of existing data formats
End-to-end-security
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OSCI-Standardization effort
OSCI Clearinghouse
OSCI Bases
OSCI Quality Assuarance
Open Process (as eGIF inEngland –>)
Cooperation with IDA,eGIF, eLINK intended