governors center lbj school of public affairs the university of texas at austin joyce sparks...
TRANSCRIPT
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Governor’s CenterLBJ School of Public AffairsThe University of Texas at Austin
Joyce Sparks
TexShareInterlibrary Loan
Workshop
October 9, 2009Austin, Texas
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• More change
• Coming faster
• More variables
• More interdependence
• More unanticipated consequences
• Less time to react to events
• Increased ambiguity & uncertainty
AC
CELER
ATIO
NA
CC
ELER
ATIO
N
Past TodayTIME
VolumeMomentumComplexity
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What Change are you
experiencing?
Personally & Organizationall
y
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Whatfrustrates
you most?
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Change?
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When Experience Doesn’t Match
Expectations
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After?Before?
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Macro
Micro
Organizational
“I”Must Change
“We”Must Change
“Everyone”Must Change
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TIME
EMOTIONAL RESPONSE
PassivePassive
AActivectiveAngerAngerAngerAnger
BargainingBargainingBargainingBargaining
DenialDenialDenialDenial
DepressionDepressionDepressionDepression
TestingTestingTestingTesting
AcceptanceAcceptanceAcceptanceAcceptance
ImmobilizationImmobilizationImmobilizationImmobilization
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Pessim
ism
Pessim
ism
Checking OutChecking Out
TimeTime
Informed PessimismInformed Pessimism
Hopeful RealismHopeful Realism
Informed OptimismInformed Optimism
Uninformed OptimismUninformed OptimismCompletionCompletion
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Transition
DescribeFutureState
AnalyzeCurrentReality
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People change for their
reasons …not
yours.
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Changes radically different than
culture are difficult to achieve
Changes consistent with
culture are more likely to be successful
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Primate CommunitiesExperiment
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Primate CommunitiesExperiment
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Primate CommunitiesExperiment
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Primate CommunitiesExperiment
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Primate CommunitiesExperiment
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Resistance toChange
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Recognize fear is natural Remember past successes Visualize the positive end Fake it!
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Know when to let go Focus on what you can control Keep your goals in sight Check out your support network
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Can you
absorb?
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Lower Demand Raise Capacity
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Stupid Change
Good Ideas
Business
Imperatives
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How do we get
beyond just
coping?
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Positive
Focused
Flexible
Organized
Proactive
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Listen to your self-talk.
Review your personal mission.
Keep an open mind to new
possibilities.
Take care of yourself.
Check your support network.
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What does your
“self-talk”
sound like?
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What we don’t
want to lose
Vision for where
we are going
What could go
wrong?
Crisis or danger
we are facing
1
2
From Polarity Management by Barry Johnson
3
4
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Try to influence the situation
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Try to influence the situation
Try to see things differently
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Try to influence the situation
Try to see things differently
Go somewhere else!
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It will only get faster.
Stop waiting for things to slow down.
Stop expecting to be happy with change.
Pay attention to how you learn, not what you
know.
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The Dog Poop InitiativeBy Kirk Weisler
A true story of pointers and scoopers!
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What one thing will…
do to promote your own and your organization’s effectiveness at managing
change?
Page #10of Handout