Graham Roberts-PhelpsBusiness skills training consultantOver the last twenty years I have personally trained orcoached over 25,000 business professionals in 30countries and hundreds of organisations, including manyof the World’s largest and most successful companies.My enthusiasm for training is equally matched by myexpertise in the main subjects I specialise in. Theseinclude a full range of business, sales, customer service,management and leadership skills..Delivery StyleMy delivery style has been described as highlyparticipative, interactive and practical. I can build rapportand credibility easily and naturally with any size or levelof group and would consider myself an experiencedfacilitator, trainer and communicator. My depth andbreadth of both business and training experience allowme to call on a huge wealth of relevant and knowledgeable examples and case-studies.I can also design and develop bespoke and customised training courses and learningactivities.Professional ExperienceMy background is in B2B IT systems, financial markets and business services. Over twentyyears I have established a successful track-record as a top-performing Account Manager,Sales Manager and Sales and Marketing Director with organisations including Hoskyns PLC,the Pearson Group and most recently Head of Sales Performance (Europe) for ThomsonReuters.I hold a degree from the Chartered Institute of Marketing and is am also a qualified NLPMaster Trainer and member of International Institute of Coaching.Other areas of interestBesides undertaking regular professional training and coaching, I also, write and designlearning materials, act as a coach and mentor to individuals and groups and also a prolificbusiness author. I have written a number of business books, including 'Working Smarter,'Companies don't succeed people do', 'Telephone Tactics' and 'Customer ExperienceMarketing'.What other participants have said about Graham“Very knowledgeable and extremely well presented and structured”

“A very intensive course and a lot of concrete tools provided.”

“A useful data, tools and insights, engaging and interesting as always.”

“Very confident in the subject, and amusing too. Made the course very interesting. A veryclear good sales model to use going forward.”

“Brilliant course, really interesting and very focused to my job role & day to day work.”

“Very good…contained everything we do on a regular basis and problems we have comeacross…the exercises made it very interesting too.”

Contact: Contact@grahamphelps.com Tel: 07515 851691

Graham Roberts-Phelps and Associates - Training, Coaching and ConsultingAll these subjects are available as training courses for 12 people or 121 coaching forindividuals or smaller groups. Duration varies from 1-5 days. Full course outlines on request.Full UK and International coverage.

BUSINESS SKILLS1. The Fundamentals of Effective Leadership2. Management Skills Master-class3. Managing Priorities and Meeting Deadlines4. Introduction to Finance, Budgeting and Forecasting

Skills5. The Power to Persuade – Personal Influence Skills6. Professional Presentation Skills7. Customer Service Strategies8. Procurement methods and cost-reduction techniques

COMMERCIAL SKILLS COURSES:1. Consultative and Customer-Centric Selling Strategies2. Business Negotiation Skills3. Advanced Contract, Tendering and Supplier Management4. Key Account Management5. Winning Complex Sales and Strategic Selling6. Writing Winning Sales Proposals7. International Business Skills8. Sourcing New Business and B2B Lead Generation Skills

BRILLIANT CUSTOMER SERVICE1. Brilliant Customer Service2. Internal Customer Service3. Technical and IT Help Desk Skills4. Service with a Sale5. Coaching Skills for Customer Service Managers6. Training Skills for Customer Service Trainers7. Telephone Skills Workshop8. Email and Business Writing Skills

All courses can be tailored and developed to suit almost any requirement.