Graham Roberts-PhelpsBusiness skills training consultantHere are some featured courses and topics that I specialise in. They are all half, one or twoday courses. Full outlines on request. Free customisation of all materials and exercises.Contact@grahamphelps.com 07515 851 691

Writing Winning Sales ProposalsHow to structure, create, edit and proof-readsales proposals that help you stand out andwin more business.

Consultative Selling SkillsValue-added and consultative sales processand skills, ideal for technical, solution andprofessional services.

Advanced Negotiation SkillsOne-day intensive and practical course fullof proven techniques and tactics for moreskilled business and commercialnegotiation.

Persuasive Presentation SkillsHow to design and deliver persuasive andinfluential sales presentations that clearlyexplain your USP’s, value and advantages.

Account Management StrategySix-step model for more skilled, pro-activeand consistent management of keycustomers and accounts. Work on real-lifeaccounts with expert coaching.

Better Business Writing SkillsHow to create, edit and complete compelling,well-written and error-free emails, reports,web content, articles and documents.

Brilliant Customer ServiceA very practical course. Includes managingexpectations, adding value, first and lastimpressions and service skills best practice.

Service with a SaleHow to stop selling and help people buy! Aselling-skills-booster for all showroom,telephone and service staff. Includesup-selling and cross-selling techniques.

Complaint HandlingHalf-day workshop plus at the desk oron-line coaching around real-life difficult anddemanding customer service situations.

Effective Business Communication SkillsA practical workshop on improving yourpeople skills in a range of businesssituations. Including network, meetings,interviews and ‘difficult’ conversations.

Sales Accelerator ProgramHow to increase your sales by 20% over asix month period. Sales process mappingand benchmarking analysis followed by sixhalf-day workshops and on-line coaching.

Key sales ratios and results tracked over thesix month period.

BackgroundOver the last twenty years I have personally trained or coached over 25,000 businessprofessionals in 30 countries and hundreds of organisations, including many of the World’slargest and most successful companies.My training and coaching experience covers all industry sectors including manufacturing, oiland power, IT, technical support, finance, professional services, capital equipment,engineering, public sector and distribution.

Contact@grahamphelps.com 07515 851 691