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Great Plans Are a Smart Thing;

Training is Everything!

1

SIA EastGreat Plans

Are a Smart Thing;Training is Everything!

Housekeeping

• Emergency Exits• Copy of Presentation• Survey• Cell Devices

Bo Mitchell911 Consulting

President

Police Commissioner (Ret.)

Certified Emergency Manager

CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3,

CERT, CMC

Expert Consultant

• Landmark Legal Cases• Expected Settlements:

$1 Billion Each• “Failure to Plan”• “Failure to Train”

911 Consulting ClientsGE HQHyatt HQSubway HQHealth NetRolls Royce HQSwiss Army HQ

CablevisionExxonMobilGoodrichPratt & WhitneyGreenwich CapMasterCard HQ

911 Consulting Clients

•25 Secondary•Western CT Univ.•Central CT Univ.•John Jay College•Housatonic CC

Speaker•NPFA•ASSE•SHRM•IFMA•CPE-NYC

Speaker

•FEMA(4X)•IACLEA•NASRO•CUPIC•NECUSA

High RisesNationwide

36 High Rises

•San Fran•Detroit•Chicago•Atlanta

•Boston•Seattle•Phila•NYC

High Rises

Waldorf=AstoriaNY, NY

1 WTC 7 WTC

When We Train…

When We Train,

We Train Our

POP QUIZ

Emergency Planning in US

30%-80% SAY they Have an Emergency

Plan

Emergency Plan?• Called DR?

Emergency Plan?• Called DR?• About Data?

Emergency Plan?• Called DR?• About Data?• Called EAP?

Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?


• Trained Annually?



• ALL Employees?



• ALL Employees?

• OSHA Compliant?

“Everything Always

CoreMgmt

Responsibility

POP QUIZ

500 +Plans

Reviewed

POP QUIZ

OSHA Compliant?

POP QUIZ

OSHA Compliant:

Not OSHA Compliant

None Had OSHA-

Compliant Training

Fair Warning!!!

Tell Me:What’s

Required by Law?

EmployersCompliance

Issues

Emergency Planning

•Authorities•Who Is Covered•Responsible Party

Why We Plan

OSHAis not a town in

Wisconsin.

OSHA

29 CFR 1910.34

“Sections 1910.34 through 1910.39 apply

to workplaces in general industry except mobile

workplaces such as vehicles or vessels”

Mandatory

OSHA Regulations 29 CFR 1910.38/.39

• Emergency Action Plan• Fire Prevention Plan

SCOTUS

Only Courts Can Set/Adopt the Standards that

Juries Use to Judge YOU.

Standard

NFPA 1600:Recognized in Law by US Congress as

the Standard.

NFPA 1600 Standard

•California•Florida•Connecticut

Live in CA & FL

Americans

New York City

•Most Robust Emergency Planning Law in the World

New York City

• Most Robust Emergency Planning Law in the World

•Inspired by NFPA 1600

New for 2011

New for 2012

DHS has Published New Regs Aimed

Specifically atAll Pvt-Sector

Employers!

New for 2012

New for 2012

•S&P Wants to Audit Your

So….•OSHA: Shall Create/Train Plans

•NFPA 1600: Contents: All Hazards

All-Hazards Planning

This Is Not Your Father’s

FirePlan!

All-Hazards Planning

Not Just:•Fire•Weather

All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo

10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage

18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out

34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts

Your Plan???

1. Fire2. Evacuation3. Headcounts4. Bomb 5. Chem Spill

6. Drills7. Weather8. Sus Pkg9. Sus Pers10.Pwr Out

Everything!

Who Is Covered?

1.Employees (OSHA)2.All Occupants (Fire Code)3.Contractors (OSHA)4.Special Needs (ADA+)5.Visitors (Prem Liability/FC)

Responsible Officer?

Responsible Party?

SCOTUS

CEO: Responsible Party

•Civilly


•Civilly•Personally


•Civilly•Personally•Criminally

CEO = Resp Officer

1.Does Your CEO Know This?

CEO = Resp Officer


2.Shouldn’t They?

CEO = Resp Officer


2.Shouldn’t They?3.Wouldn’t You?

Contractors

• Imbedded• Short Term• Cafeteria• Landscaping• Cleaning Crew

• IT• HR• Security• Shuttle

Contractors

•OSHA: You’re the “Host Employer.”

•Shall Treat Them Like FTEs

Contractors

You Can NOTOutsource Risk.

You CAN share it by contract

No Training=Negligence

•“Failure to Plan”•“Failure to

”

Why Plan?

U.S.: Justice Measured in

$$$

Why Plan?• U.S.: Justice Measured in $$$

•More Justice? More $$$

Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$

•Juries Armed: Commas & Zeros

Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$• Juries Armed: Commas & Zeros

•Jurors: Most Are Employees

Cook County Fire (Chi)

Cook Co. Fire6 Dead

$4-5 Billion

One Meridian Plaza (Phila)

1 Meridian Plaza3 Dead

$4 Billion

First Interstate Bank (LA)

1st Interstate1 Dead

$2 Billion

What Are the Risks to

YOU

Threats

3.8 MillionConcussions

YearlyCDC

Threats

10,000Sudden Cardiac

EventsAmerican Red Cross

Threats

Adult Diabetics

Americans (NDIC)

Threats

Adult Diabetics, Diabetics/Don’t Know, Pre Diabetic

AmericansCDC

Threats

4.1 MMWorkplace Injuries

AnnuallyDOJ

Threats

2 millionWorkplace Violence

Annually

DOJ

Threats

Every Day:•2 People Murdered

Every Hour•26 Rapes

DOJ

Threats

349,500 HazMat Spills

NFPA

Threats

HazMat Spills• 800,000 Shpmnts Daily

• 60,000 Spills Yearly• Train-on-Vehicle Collision:

Every 90 minutesDOT & EPA

Threats

1 Million Calls to 911

Every DayNENA

Threats

4,690Workplace

DeathsOSHA

Threats

111,500Structural Fires

NFPA

Threats

78%Orgs Out of Biz

In 2 YearsAgility Recovery Solutions

Threats

90%Can’t Resume: 5 Days

Out of Biz: 1 YearAgility Recovery Solutions

Police /Fire /EMTs

are not the 1st

responders

Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

People Do NOT Rise to the Occasion…

People Do NOT Rise to the Occasion…

They Sink toTheir Level of

Training!

Employees Hate This Stuff!

National Research

Safety: MOST Important

Issue at Work

National Research

•85%• Safety: MOST Important Issue at Work• More Imp than:

»Wages»Leave»Sick Days»Overtime»Union

Your Employees

Of

Training

•Trained 24,000 Employees

Training

•Trained 24,000 Employees

•98.5% Confident

98.5% Appreciation

•Took “Scary” out of Discussion

98.5% Appreciation

• Took “Scary” out of Discussion

•Made Everyone Comfortable

98.5% Appreciation

• Took “Scary” out of Discussion

• Made Everyone Comfortable

•Empowered All

Compliant Training

• Training Manual• 2 Hours+• Sign-In Sheets: 3 Yrs• Guests?• Parents?• Trustees?

Promise

Your Emps Will Know What to

Do in Any Emergency

Landlords

Landlords

So Evil at This That Cable TV Has Dedicated a Whole Week to Landlords.

Yo! It’s Landlord Week! on the Discovery Channel

Overriding Issue

Sales

OSHA-CompliantTraining

On-Screen Training?

•OSHA Since 1985•On-Screen: Great!•Can Supplement ONLY

On-Screen Training?• OSHA Since 1985• On-Screen: Great!• Can Supplement ONLY

Never

OSHARequires

Every Emp:Emergency

Team

Police /Fire /EMTs are not the 1st

responders

Employees are the 1st responders

CommandControl

Communications

Failure

CCC1.W/O CCC,

We Will Fail1.CCC = Em Team2.Em Team: Must Be

Trained Superbly

Size:Emergency Team???

Emergency Teams

Is Your Team Way Too Small?

Size of Emergency Team

•NDRF•NIMS

•ICS•NFPA 1600

Emergency Team

NFR NIMS ICS FEMA NFPA 1600

Emergency Team

NFR NIMS ICS FEMA NFPA1600

Training: The Law

Mandatory

Training: The LawMandatory

•Train AllEmployees


• Train All Employees

•In Classroom


• Train All Employees• In Classroom

•Annually & At Hire


• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer

(by Experience, Training)

On-Screen Training

•Can Supplement

•Can Never Substitute

Training

Must Include:EmployeesContractors

Training

OSHA 29 CFR 1910.3829 CFR 1910.39

CommandControl

Communications

Emergency Team

•NRF•ICS•NIMS•NFPA 1600

Chain of Command• Is it Real?• Not Clear Cut Who

Commands in Absence of Top People

• Fail to Command Everyone

CommandControl

Communications

Communications

How Will You Communicate:•Headcounts•Injured Person•Unfolding Situations

Communications

Only Way:2-Way Radios

For All

Training is Everything

• 737 Canada Fiery Crash Evacuation

No Fatalities

• 737 Greek Fiery Crash55/137 Fatalities

Training is EverythingDifference?

• Non-Fatal Crash: 75% were frequent business flyers

• 55 Fatalities: Almost 100% were 1st-time flyers

Hudson River

Survival was not the result of a miracle…

Hudson River

Survival was the result of training.

Duty of Care

Many Groups & Venues =

Training Issues Multiply

Exponentially

We Must Train

•Employees•Contractors•Visitors

Contractors

• Imbedded• Short Term• Cafeteria• Landscaping• Cleaning Crew

• IT• HR• Security• Bus

Special Needs• Required by St. & Fed Law• Emp, Contractors, Visitors• 2011 Changes: Regs• Pregnant, Move Slowly, Hard

of Hearing, No English…Temporarily on Crutches,

etc.

Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600

Special Needs Personnel

• Huge CCC Issues• Covering All Bldgs• Covering All Venues• Integrate into Em Team• Training Critical

Common MistakesHeadcounts & AAs•Employees•Visitors•Contaractors•24/7/365

Employee Headcounts

•Required by Federal Law

Employee Headcounts


•Real Process

Employee Headcounts


•Real Process

•Vital to Safety

Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)

Medical Emergency• Establish Standard of Care• Emp, Contractors, Visitors,

SNPs, etc. • When to Call 911• Prohibit Transport Off

Premises• Who is Trained/How Many

Medical Emergency

1st Aid:29 CFR 1910.151

Bloodborne Pathogens:29 CFR 1910.1030

18xMore Likely to Have

Violence than a Fire

at WorkDOJ & NFPA

Police at Law FirmWhere Client Killed 2, Wounded 3

St Louis: 4 Dead

U.S. Capitol: Shooter Dead

Hartford Distributors: 9 Dead

NASA Contractor: 2 Dead

Sharp Spike

•B4 Sandy Hook:

Sharp Spike

•B4 Sandy Hook: 1X/Mo.

•Since Sandy Hook:

Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:

Active Shooter

•Run•Hide•Fight

Active Shooter

Lockdown

• Nearest Room

Lockdown

• Nearest Room• Windowless Best

Lockdown

• Nearest Room• Windowless Best• Close Door. Lock. Barricade

Lockdown

• Nearest Room• Windowless Best• Close Door. Lock. Barricade• Arrange Furniture

Lockdown

• Nearest Room• Windowless Best• Close Door. Lock. Barricade• Arrange Furniture• Hide

Lockdown

• Nearest Room• Windowless Best• Close Door. Lock. Barricade• Arrange Furniture• Hide• Quiet: Silence Phones

Lockdown

• Nearest Room• Windowless Best• Close Door. Lock. Barricade• Arrange Furniture• Hide• Quiet: Silence Phones• DON’T Answer Door

Lockdown• Nearest Room• Windowless Best• Close Door. Lock. Barricade• Arrange Furniture• Hide• Quiet: Silence Phones• DON’T Answer Door• ONLY PD

Active Shooter

•Run•Hide•Fight

What’s Missing Here???

Almost AllShootings:Over in <8 Minutes

So, Police Probably

Can’t Help

Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

Run Hide FightTraining

Training

How Do We Get People to

Training Sessions?

This Is A Real

Challenge!

Denial: Excuses•Money

Denial: Excuses•Money•Time: Sr

Denial: Excuses•Money•Time: Sr•Time: Emps

Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars

We Don’t Have Silos!

We Don’t Have Silos!We Have

of


•Scare Emps


•Scare Emps

• Ignorance


•Scare Emps

• Ignorance•Apathy

Getting Personnel to

Training Is Like Herding

Cats!

Ironic• 98.5% Love Training• “Why Didn’t You Do This Before?”

• “Can We Train More Than Annually?”

Training Is More Than Training

1.Not Just Training

Training Is More Than Training1. Not Just Training

2.Bond Emps into Safety Culture

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture

3.Build Emp Awareness

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness

4.Knock Down Silos

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos

5.Integrate Safety into Their Jobs

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs

6.Instill Sense of Responsibility

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility

7.Increase Emp Ownership: Safety & Security

Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility7. Increase Emp Ownership:

Safety & Security

Recommendations1.Must Get CEO Buy-in2.Must Mount Marketing

Plan3.Must F/U4.Must Police

Common Mistakes“No One Cares”

•Common Belief•200,000 Calls: OSHA•Costs: Fines +Sr.Time+Lawyers

“No One Cares”“There are precautions so imperative that even their universal disregard will not excuse omission”

SCOTUS

“We’ve Had No Incidents”

“We’re a Family”“We’ve Been

Lucky”

Overriding Issue

USS Montana

ROI

If We’re Never Hit, our ROI is Zero…

ROI

If We’re Never Hit, our ROI is Zero…ThankGod!

ROI• If We’re Never Hit, our ROI is

Zero…Thank God!

•If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!

ROI1.Protect Brand

ROI1.Protect Brand2.Protect People

ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior


4.Protect Productivity


4.Protect Productivity5.Protect $$$


4.Protect Productivity5.Protect $$$6.85% ID Safety


4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff



8. Bond Emps into Safety Culture




9. Build Emp Awareness





10. Knock Down Silos





10. Knock Down Silos11. Integrate Safety:

Their Jobs






Their Jobs12. Instill Sense of

Responsibility







Responsibility13. Incr Emp Ownership

Summary

Threats

•4.1 MM Injuries•2 MM WPV•349,500 Haz Spills

Threats

•10,000 Attks•3.8 MM Cncusns•1 MM Calls: 911

Threats

•800,000 Haz Shipments/Day

•60,000 Spills/Year•Every 90 Mins:

Train on Vehicle

Threats

•78% w/o a Plan: Out of Biz: 2 Yrs

•90%: If Can’t Op in 5 Days Out of Biz in 1 Yr.

Authorities?

OSHASt/City Fire CodeCourts/Juries

•Premises Liability•Case Law

Who Is Covered?

Employees (OSHA)All Occupants (Fire Code)Contractors (OSHA)Special Needs (ADA+)Visitors (Prem Liability/FC)

Responsible Party?

SCOTUS


•Civilly•Personally•Criminally

NFPA 1600•Congress•DHS•S&P•FDNY

•California•Florida•Conn•Juries

National Research

Safety: MOST Important

Issue at Work

Your Employees

Of

Training•Trained 24,000 Employees

Confident

Training Mandatory

•Train All Personnel•In Classroom•Annually & At Hire•“Qualified” Trainer

On-Screen Training?

Substitute

Training:Emergency TeamAll Personnel Incl ContractorsTemps

Training:24/7/12 Mos.XmasAll Venues

Training:Drills: All VenuesDrills: 24/7/365FE PolicyFE Training

$1 of Prevention

=$10 Million of

Cure

Challenge

This is a huge, ugly

job.

Huge JobLong To-Do ListBig ResponsibilityFew ResourcesNo One Wants to Do ThisNo Support from Mgmt

Resources

TimeMoneyPeople

Expertise: Internal or ExternalMgmt Support

•Threats: Manifest

•Threats: Manifest

•Vulnerabilities: Ubiquitous & Foreseeable

•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable

•Responsibility: Absolute

• Threats: Manifest• Vulnerabilities: Ubiquitous & Foreseeable

• Responsibility: Absolute

•Liabilities: Titanic

•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable

•Responsibility: Absolute

•Liabilities: Titanic

The ScariestWord at Any Org?

NOT:“Cost” or“Price” or

“Budget” or“Headcount”

Scariest Word?

In all Orgs, Change Almost Always Occurs Because of…

Blunt Force Trauma from the Outside…

…Never by Inspired

Leadership from the Inside…

“Jaws”: Cultural Earthquake

•1975: 1st

Hollywood Blockbuster

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster

•$260,000,000: 75 days

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days

•130MM: All US Adults 18+

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+

•Scared the @#%* out of America

“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of America

•Music Recognized Today Worldwide

HDWSI

“JAWS”:About

“Jaws”: Cultural Earthquake• “Won’t Close the

Beaches” = $$$


Beaches” = $$$• “Can’t Hire More

Lifeguards” =$$$



Lifeguards” =$$$• “I’ve Never Seen this Shark”



Lifeguards” =$$$• “I’ve Never Seen this Shark”• “Are You Sure We Have a

Problem?”

We Never Seethe Monster in the 1st 60

Minutes

Recommendations

We Need a Bigger Boat

1.Abandon Denial


1.Abandon Denial2.Recognize Titanic

Threats



Threats3.Alert Your Captain



Threats3.Alert Your Captain4.Assess Your Boat

We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic

Threats3. Alert Your Captain4. Assess Your Boat

5. Get Compliant



5. Get Compliant6. All-Hazards

Plan




Plan7. Train All




Plan7. Train All8. Exercise







Responsibility13. Incr Emp Ownership

Recommendations

1.Inside Allies

Recommendations

1.Inside AlliesLegalInsurance

Recommendations

2.Outside Audit

Recommendations

2. Outside AuditFire MarshalPoliceInsurance Co.Other Expert

Recommendations

3.Tabletop Exercise

Recommendations

3.Tabletop ExerciseOutsiderInsider

Recommendations

1. Inside Allies2. Outside Audit3. Tabletop Exercise

Recommendations

•It Won’t Be Easy•But, That’s Our Mission

•Safety: AllPersonnel

Help for YOU

1.Copy of This Presentation

Help for YOU1.Copy of This Presentation

2.Brief: 10 Commandments Training

Help for YOU

1.Copy of This Presentation

2.Brief: 10 Commandments Training

great plans are a smart thing; training is · pop quiz 500 + plans reviewed. pop quiz osha...

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