Step1: Overview of Open City Portal

OpenCityPortal

Delta Nigeria, November 2008

Group Discussion

Contents1. What is the current situation of municipal portal?

3. What are the major issues in the municipal service delivery? 3.1. Stand-alone government portal

3.2. Linking the government portal to the government systems

2. What are the citizens' need for information?

4. What are the main goals of the municipal portal?

1. Current situation of municipal portalCreate a table with all the different portals existing in the municipality.

Portal Holder Organism

Information provided

User interaction allowed

Other organisms involved

Lacks&problems of this portal

2. Citizens’ need for informationThinking as a citizen, outline the most important needs of information you have.

You can select a certain subject following the section-category structure proposed by OCP

3. Major issues in the service deliveryWhich are the main problems faced when delivering a public administration service to the public?

- Lack of people responsible of following the complete track (specially important when several departments or administrations are involved)

- Long time since the application until the citizen receive finally the service

- Loose of important documents along the whole process

- …

Write down as many examples of different service deliveries as possible in order to realice which areas are the most problematic ones and which challenges do they present to the new e-government.

4. Main goals of the municipal portalWrite down the mailstones you consider more important with regards to the following items in your municipality: