growth through operational excellence files/fcs_pdfs/events/comms installer/ci10/fcs_ci… ·...
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
![Page 2: Growth Through Operational Excellence files/fcs_pdfs/events/comms installer/ci10/fcs_ci… · Fleetmatics Software 27 FREE software releases in 5 years FleetMatics Version 7.0 (launched](https://reader033.vdocument.in/reader033/viewer/2022050201/5f549ea8d1dc1f260018ff9a/html5/thumbnails/2.jpg)
Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Claire PenfoldEuropean Customer Operations Manager
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
'WINNING BUSINESS THROUGH THE DEMONSTRATION OF QUAL ITY'
Company Overview
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Company Overview
• GPS vehicle tracking solution provider• Established in Dublin in 2005• 120,000 units and + 12,000 Clients• Small to Mediums sized fleets – 15 to 99
vehicles ( few larger fleets under management)
• Typically on 36 / 48 month lease agreements
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Company Overview
• Currently 180+ employees across 11 locations
• European Operation based in Reading– US Operations HQ in Boston.
• Product development based in Dublin • Two Channels to Market
– Field & Web– UK Sales HQ based in Glasgow
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Partner Overview
Function
Generate Transmit / Receive Hosting / Storage Process F ront End
Solutions Provider
Highlights
Standards based hardware
Transmits over standard
CDMA/GPRS cellular data
networks
Scalable top-tier data centers
Highly scalable database design
Accessible anywhere via
MicrosoftWeb browser
New CoNew Co
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Installations Partners in Europe
Installs & Service calls undertaken by accredited 3rd party suppliers in Europe.
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Provide Engineers for New VTU installations Service Calls – trouble shooting & problem solvingDe-fitting & Re-fitting VTU’s
Fleetmatics provides training & support
Partners are monitored for Quality & Efficiency
Partners managed by robust Service Level Agreements & KPI’s
Installation Partners in Europe
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Fleetmatics Software
27 FREE software releases in 5 years
FleetMatics Version 7.0 (launched April 2010)
A New Standard for GPS Tracking
• Data mining• Powerful new and enhanced reporting features • One-click Hyper-zoom to Live Position • Easy, anytime system access via FleetMatics
Mobile
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Key Metrics – last 12 Months
Customer Service • 42,300 inbound calls answered• 99.8% answered in 30 seconds• 13,800 outbound calls • 13,500 cases logged for investigation • Handle + 70 % of issues on first call • + 450 On demand user training sessions• + 230 One to one tailored sessions
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Key Metrics – last 12 Months
FleetMatics System
• Up time 99.96%
• Processed nearly 4 billion messages
• ZERO lost messages
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Key Metrics – last 12 Months
Field Operations
• Total Engineering visits 9,240
• 99.9% appointments confirmed in 2 hours
• Any Location in 5 days
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Our Association with FCS
• We are a FITAS Patron / stakeholder committed supporting the Installer training program
• FITAS Training & Accreditation scheme An assurance of -
Good workmanship
Proven knowledge
Practical ability to provide a quality, safe install
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
Our Association with FCS
• Accreditation based upon recognised industry code of practice
• Offers Installers opportunity for continued learning and development.
• Register of Installers
• We are keen to forge Partnership with companies who have committed their support to the scheme.
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Growth Through Operational ExcellenceThe fastest growing telematics company in the world
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