grp 9 presentation
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Consumer ScienceTRANSCRIPT
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PSP 3001INTRODUCTION TO CONSUMER SCIENCESEM 1 2015/2016LECTERUR: PROF. MADYA DR. SHARIFAH AZIZAH BINTI
HARON TOPIC: COMPLAINT BEHAVIORS AMONG GENERATION Y
MOHAMMAD AZMAN BIN SHAARI 185441
MUHAMMAD MUSTAQIM BIN ABDUL MALEK 185330UMMI RAIDAH AFIQAH BINTI MOHAMAD 185520
SUREKHA A/P K MADHAVAN KUTTY 184141
UMMI KALTHOM BINTI MAKTAR 185923
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What is Complaint????
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C&!4+(%&! eneration Y is very conscious
satisfaction.
They will complain if the service or
product they are not satisfied them
as promised by the seller.
as a seller we have to be sensitive to
consumer complaints and receivin
any complaints than about users.
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