gs100 the story behind the numbers

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  • 1.0011 0010 1010 1101 0001 0100 1011 GS100-The Story Behind the Numbers 0011 0010 1010 1101 0001 0100 1011 Ed Nair, Editor, Global Services12Global Services (A Cybermedia Brand) . Rights reserved.4

2. Agenda 0011 0010 1010 1101 0001 0100 1011 The Reset Economy and Outsourcing 12 The GS100 Survey- Through the Numbers GS100 Model for Service Providers Global Services (A Cybermedia Brand) . Rights reserved.4 3. The Reset Economy 0011 0010 1010 1101 0001 0100 1011 Outsourcing market still robust in 2008,bottomed out mid-200912 Recovery begins New behaviors, new agenda some call it4the new normal Service providers adapt to the new normalGlobal Services (A Cybermedia Brand) . Rights reserved. 4. The GS100 Survey 0011 0010 1010 1101 0001 0100 1011 The GS100 List recognizes leadershipamongst global ITO and BPO providers12 Based on both quantitative and qualitativedata collected on opt-in basis. Exhaustive4survey 5th year under this brand, done incollaboration between Global Services andNeoAdvisory (formerly neoIT)Global Services (A Cybermedia Brand) . Rights reserved. 5. GS100 Survey-2010 0011 0010 1010 1101 0001 0100 1011Global Coverage 2 5 19 937 US and CanadaIndia6China4EuropeLatin America33AsiaGlobal Services (A Cybermedia Brand) . Rights reserved. 6. GS100 Survey- 2010 0011 0010 1010 1101 0001 0100 1011 Significant Sample45 40 1 2 35 30 25 20% Number of Companies 4 15 10 5 0$ 1M to $ $10M to$100M to $$1B + 10M$100 M 1BGlobal Services (A Cybermedia Brand) . Rights reserved. 7. GS100 Survey-2010 0011 0010 1010 1101 0001 0100 1011 Coverage in terms of industry size(in $M) Total12 1B+ 100M-1B Aggregate Revenue 2009 (in $M)410M-100M1M-10M0 2000040000 60000 80000Global Services (A Cybermedia Brand) . Rights reserved. 8. The Growth Story 0011 0010 1010 1101 0001 0100 101170000 5899960000498102500004000030000 2008 (in $M) 2009 (in $M)14200001229812917 10000 48 55 1237 139301M-10M10M-100M 100M-1B1B+Global Services (A Cybermedia Brand) . Rights reserved. 9. Revenue - Geographies 0011 0010 1010 1101 0001 0100 1011100% 3121710 9 90% 1480%25 27 18 29 2 70% 15 Australia 60% 45 7Japan 50%AsiaEMEA 40% 4Latin/ South America 30% 60 62 57 North America52 20%10% 0% 1M-10M10M-100M 100M-1B1B+ Global Services (A CybermediaBrand) . Rights reserved. 10. Contracts : The Lifeline of the Business 0011 0010 1010 1101 0001 0100 1011 Contracts in 2009AREA ITO BPO12COMPANY SIZE 1M-10M 10M-100M 100M-1B 1B+ 1M-10M 10M-100M 100M-1B 1B+# OF COMPANIES 13 3245 15 13 324515CONTRACT SIZESLess than $50M197 1203 6260396 76 33724045344$51M-$99M10 26 52 16 51 144 52$100 M- $ 299 M0680 0 4 10ITOBPO1Q2009 141 101 402Q2009 148 118 303Q2009 140 108 324Q2009 168 110 58 Total 597 437160Source: TPI Index Presentations Services (A Cybermedia Global Brand) . Rights reserved. 11. ITO- New Customers 0011 0010 1010 1101 0001 0100 1011Other IT Consulting 2Strategic Outsourcing IM OPD1M-10M10M-100M100M-1B 141B+ ESO EAADM0 500 1000 1500 2000Global Services (A Cybermedia Brand) . Rights reserved. 12. BPO-New Customers 0011 0010 1010 1101 0001 0100 1011 Industry-specific BPO KPO12 PO/ Supply Chain1M-10M 10M-100M Call/ Contact Center100M-1B4 1B+ HRO FAO0100 200 300400 500600 Global Services (A CybermediaBrand) . Rights reserved. 13. Global Delivery- Countries & Headcount 0011 0010 1010 1101 0001 0100 1011 Top 10 India is larger byCountry Total several orders ofIndia 514157magnitude. 1 2Philippines97740United States42808China34672 Next 5 locationsCanada 32690include Ukraine,4England/UK 23494BrazilGermany 102139269Russia, Belarus, Chileand Sri Lanka.Australia8544 32 countries in allMexico 8412 Global Services (A Cybermedia Brand) . Rights reserved. 14. Human Resources 0011 0010 1010 1101 0001 0100 101114000001265403 Top 10 Employers1200000 1172814Tata Consultancy Services LimitedInfosys Technologies Limited1 21000000Wipro Technologies 800000 Computer Sciences Corporation 600000Convergys Corporation4Sitel Operating Corporation 400000 HCL Technologies Ltd.Aegis Limited 200000 133096Genpact Limited0 Stream Global ServicesTotal Headcount- Total Headcount- Employees Added2008 2009 in 2009Global Services (A CybermediaBrand) . Rights reserved. 15. Management Practices 0011 0010 1010 1101 0001 0100 1011 Proprietary employee assessment system,career development system, certification12and training Use of technology to manage risks4associated with labor and non-laboroperations costs. Over 70% have a systemfor production control where cost ofservices, projects and back office isregistered. Global Services (A CybermediaBrand) . Rights reserved. 16. Management Strategies 0011 0010 1010 1101 0001 0100 1011 Monitoring mechanisms include tools suchas internal and external audits, dashboards,12quality score cards, management reviewsetc.4 A few use online HR systems to statisticallypredict and analyze labor costs.Global Services (A Cybermedia Brand) . Rights reserved. 17. The GS100 Model 0011 0010 1010 1101 0001 0100 1011Customer ManagementMaturityExcellence GS100 1 2 Global Deliver yMaturity Ser vices4 Portfolio Breadth Global Services (A Cybermedia Brand) . Rights reserved. 18. For more information 0011 0010 1010 1101 0001 0100 1011www.globalservicesmedia.com Ed Nair 1 2 4Editor- Global [email protected] Services (A Cybermedia Brand) . Rights reserved.