guest manager from nfs hospitality corporation 2010

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Guest Manager Guest Manager from from NFS Hospitality Corporation NFS Hospitality Corporation 2010 2010

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Page 1: Guest Manager from NFS Hospitality Corporation 2010

Guest ManagerGuest Manager

fromfrom

NFS Hospitality Corporation NFS Hospitality Corporation 20102010

Page 2: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager OverviewOverview

Innovative solution for optimising the guest Innovative solution for optimising the guest experience and maximising seat utilisationexperience and maximising seat utilisation

hotel solutions….web solutions….epos solutions….conference solutions

AGM provides reservation management, wait AGM provides reservation management, wait list management, table management and list management, table management and guest tracking – all with tight integration to guest tracking – all with tight integration to Aloha POSAloha POS

Capture key guest information to provide Capture key guest information to provide personalised servicepersonalised service

Maximise seating efficiencyMaximise seating efficiency

Intelligently track table status and reduce the Intelligently track table status and reduce the time tables are left unseatedtime tables are left unseated

Page 3: Guest Manager from NFS Hospitality Corporation 2010

Other FeaturesOther Features

Online booking functionalityOnline booking functionality

hotel solutions….web solutions….epos solutions….conference solutions

Integration to third party booking portals and Integration to third party booking portals and Rendezvous EventsRendezvous Events

CRM module for marketing purposesCRM module for marketing purposes

Flexible floor plans and server section Flexible floor plans and server section assignmentassignment

Real time updates from Aloha POSReal time updates from Aloha POS

Page 4: Guest Manager from NFS Hospitality Corporation 2010

Reservation SourcesReservation Sources

Phone bookings and drop-insPhone bookings and drop-ins

hotel solutions….web solutions….epos solutions….conference solutions

Future bookings for in-house guestsFuture bookings for in-house guests

Head office reservationsHead office reservations

Online through third party websiteOnline through third party website

Online through own websiteOnline through own website

Page 5: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager solutionsolution

Phone bookings and drop-insPhone bookings and drop-ins

hotel solutions….web solutions….epos solutions….conference solutions

Page 6: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager solutionsolution

Phone bookings and drop-insPhone bookings and drop-ins

hotel solutions….web solutions….epos solutions….conference solutions

Page 7: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager solutionsolution

Online through own websiteOnline through own website

hotel solutions….web solutions….epos solutions….conference solutions

Page 8: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager solutionsolution

Head Office bookingsHead Office bookings

hotel solutions….web solutions….epos solutions….conference solutions

Allows restaurant to concentrate Allows restaurant to concentrate on service rather than the phoneon service rather than the phone

Instantly updated Instantly updated informationinformation

Centralised reservationsCentralised reservations

Page 9: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager SolutionSolution

hotel solutions….web solutions….epos solutions….conference solutions

Allow third party bookers to check Allow third party bookers to check availabilityavailability

Build events and packages with function Build events and packages with function sheetssheets

Reserve areas for private Reserve areas for private functionsfunctions

Event Management through RendezvousEvent Management through Rendezvous

Roaming access for authorised personnelRoaming access for authorised personnel

Page 10: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager summarysummary

hotel solutions….web solutions….epos solutions….conference solutions

Aloha POS Terminals

Aloha Guest Manager Terminals

Kitchen Video Screen

Central Reservations Office

Page 11: Guest Manager from NFS Hospitality Corporation 2010

GueGuest st TrackingTracking

hotel solutions….web solutions….epos solutions….conference solutions

Page 12: Guest Manager from NFS Hospitality Corporation 2010

Guest Manager Guest Manager Features Features

hotel solutions….web solutions….epos solutions….conference solutions

Highly reliable and feature-rich PC-based, securing software investmentA complete product suite

Supported by NFS, an established Hospitality Services company

Cost-effective to implement

Page 13: Guest Manager from NFS Hospitality Corporation 2010

Main Benefits of Main Benefits of Guest ManagerGuest Manager

Seat Tables Faster

EnhanceGuest Experience

IncreaseProductivity

Enable Operational Analysis

Page 14: Guest Manager from NFS Hospitality Corporation 2010

The NFS Business The NFS Business ModelModel

hotel solutions….web solutions….epos solutions….conference solutions

Best of breed software

24/7 helpdesk

A choice of POS hardware

Reliable and well established service offering

A dedicated team with Project Management and System Integration skills

Page 15: Guest Manager from NFS Hospitality Corporation 2010

The NFS – Aloha PartnershipThe NFS – Aloha Partnership

A Total Solution Backed By A Total Solution Backed By Outstanding ServiceOutstanding Service

Page 16: Guest Manager from NFS Hospitality Corporation 2010

NFS Hospitality NFS Hospitality ClientsClients

Our clients in the bar and restaurant industry include:

Below Zero, Ed’s Diner, Inc Club, Handpicked Hotels, Chelsea Football Club, Brompton Club, Mahiki, Dover Street Wine Bar, Luigi Malones, Maya, Coffee Bamber, Tamarind Tree and Clwb Ifor Bach.

Page 17: Guest Manager from NFS Hospitality Corporation 2010

Aloha Guest Manager

Pre-assigned party to table

Joined tables

Guest Flags on the table (VIP and 1st time)

Page 18: Guest Manager from NFS Hospitality Corporation 2010

Aloha Guest Manager

Pre-assigned party to table

Joined tables

Guest Flags on the table (VIP and 1st time)

Page 19: Guest Manager from NFS Hospitality Corporation 2010

Aloha Guest Manager

Page 20: Guest Manager from NFS Hospitality Corporation 2010

Aloha Guest Manager

Page 21: Guest Manager from NFS Hospitality Corporation 2010

Aloha Guest Manager

Page 22: Guest Manager from NFS Hospitality Corporation 2010

Aloha Guest Manager