guidelines for travel agencies - amadeus · guidelines for travel agencies . ... royal air maroc...

Electronic Miscellaneous Document

AT EMD Distribution Policy

Guidelines for Travel Agencies

AT EMD distribution guidelines - Amadeus template proposal for Airlines

3

INDEX

WHAT IS AN EMD? ........................................................................................................ 5

What is the difference between an Associated versus a Standalone EMD? ..................... 5

How to Create Chargeable Services in the PNR Depending on the EMD Type ................. 5

What are RFICs/RFISCs? ........................................................................................ 6

How RFICs/RFISCs are used in the EMD TSM ............................................................ 6

What is the EMD Coupon Structure? ........................................................................ 6

When to use an SVC Segment ................................................................................ 7

When to use an SSR Element ................................................................................. 7

Travel Agencies not yet using EMD .......................................................................... 7

SERVICE 1: UMCO ......................................................................................................... 8

A. Service description and purpose .................................................................................. 8

B. detailed EMD flow ...................................................................................................... 8

1/ Initial PNR ........................................................................................................ 8

2/ Booking ........................................................................................................... 8

3/ Pricing ............................................................................................................. 8

4/ Issuance .......................................................................................................... 8

5/ EMD display (EWD) ........................................................................................... 9

6/ Other Airline’s specificities (if applicable) .............................................................. 9

SERVICE 2: DPST ........................................................................................................ 10

A. Service description and purpose ................................................................................ 10

B. detailed EMD flow .................................................................................................... 10

1/ Initial PNR ...................................................................................................... 10

2/ Booking ......................................................................................................... 10

3/ Pricing ........................................................................................................... 10

4/ Issuance ........................................................................................................ 10

>5/ EMD display (EWD) ........................................................................................ 11

6/ Other Airline’s specificities (if applicable) ............................................................ 11

SERVICE 5: RSVR ........................................................................................................ 12



1/ Initial PNR ...................................................................................................... 12

>2/ Booking ........................................................................................................ 12

3/ Pricing ........................................................................................................... 13

4/ Issuance ........................................................................................................ 13

5/ EMD display (EWD) ......................................................................................... 13


SERVICE 6: RSVT ........................................................................................................ 15



1/ Initial PNR ...................................................................................................... 15

>2/ Booking ........................................................................................................ 15

3/ Pricing ........................................................................................................... 16

4/ Issuance ........................................................................................................ 16

5/ EMD display (EWD) ......................................................................................... 16



4

SERVICE 7: PENF ........................................................................................................ 18



1/ Initial PNR ...................................................................................................... 18

>2/ Booking ........................................................................................................ 18

3/ Pricing ........................................................................................................... 19

4/ Issuance ........................................................................................................ 19

5/ EMD display (EWD) ......................................................................................... 19


EMD REFUND .............................................................................................................. 22

EMD EXCHANGE (REISSUE) ........................................................................................ 23

List of EMD entries ..................................................................................................... 24


5

WHAT IS AN EMD?

EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the

usage of charges, for example excess baggage charges, change fees and a residual value. The

EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual

miscellaneous documents and IATA VMPDs by end 2013.

� Please keep in mind that EMD is basically an empty (but secure) shell that has to be

priced manually. EMD automatic pricing is anyhow possible with the Amadeus Ancillary

Services solution or with Amadeus Ticket Changer. These solutions are not included in the

IATA EMD solution and are sold independently of EMD. This document deals therefore with

EMD only.

What is the difference between an Associated versus a Standalone EMD?

There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA)

that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.

Here are the main characteristics:

Standalone EMD (EMDS) Associated EMD (EMDA)

• A standalone EMD is issued for a

residual value or the collection of

miscellaneous charges that are not

lifted with an e-ticket coupon. For

example group deposits and

change fees.

• The standalone EMD can consist of

a single or multiple value coupons

depending on airline background

settings.

• It can be issued in connection with

individual e-ticket coupons or an

e-ticket.

• It can be linked with an e-ticket for

reference.

• It can be consumed at issuance or

used at different stages.

• It has no interaction with the

airline systems (reservation

systems and DCSs).

• An associated EMD is issued for the

collection of miscellaneous charges and

excess baggage charges that are lifted

(considered used) at the same time as

the e-ticket coupon. For example, sports

equipment and excess baggage.

• The associated EMD can consist of a

single or multiple value coupons that are

directly linked to individual flight coupons.

• Each EMD coupon that is associated to an

e-ticket is referenced in the e-ticket

record with the corresponding e-ticket

coupon.

• The carrier and the routing of the EMDA

and the e-ticket coupons must match.

• An EMDA can be automatically or

manually associated or disassociated.

• Only airline agents can manually

associate and disassociate EMDAs.

• The EMDA's final usage depends on the e-

ticket coupon it is associated to, providing

it does not become disassociated.

How to Create Chargeable Services in the PNR Depending on the EMD Type

To create a chargeable service or fee for which you want to issue an EMD, you can either enter

a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight

segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a

flight segment (EMDS).


6

What are RFICs/RFISCs?

An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, …). It defines which group

of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can

have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters

(examples: 0BT, 99I, …). The RFISCs are airline-specific, even if some ATPCO

recommendations do exist.

How RFICs/RFISCs are used in the EMD TSM

When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing

record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.

All services contained in an EMD belong to the same reason for issuance.

An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD

coupon is based on the RFISC.

An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary

segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is

created.

On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for

issuance sub codes (RFISC).

If the RFIC is the same, on same EMD there can be different RFISCs:

EMD:

Coupon Service

code

RFIC RFISC

OULHEL PETC C 0BT

HELSTO PETC C 0BT

STOHEL AVIH C 0BS

HELOUL AVIH C 0BS

� Note that one EMD cannot contain services created from SVC and SSR elements.

� If in addition to services above passenger has XBAG STOHEL & HELOUL, that would have to

be issued on separate EMD because there can only be one service/flight

segment on same EMD.

What is the EMD Coupon Structure?

An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD

number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to

four document numbers).

The EMD coupon status indicates the current usage of the service or fee. When an EMD is

associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are

partly synchronized (intermediate statuses do not come over from e-ticket to EMD).


7

When to use an SVC Segment

For standalone services that do not need to be associated to a flight segment, you enter an

auxiliary segment in the PNR.

This type of auxiliary service segment must be entered with an HK action code (confirmed)

and it can be associated to one passenger only.

The system creates a service segment (SVC) that is not sent to the airline system and not

transmitted to the airline's Departure Control System (DCS). This means that it is not taken

into account for reservation or booking purposes by the airline.

When to use an SSR Element

If you want to book a special service that is associated to a flight segment, excess baggage

or sports equipment, for example, you can use a Special Service Request (SSR) element.

Service must be confirmed before EMD can be issued based on SSR element.

When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is

automatically disassociated. Travel agency must contact Airline 1st level Ticketing Help

Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded.

Travel Agencies not yet using EMD

Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but

they are not able to display EMD. At the end of the FA element agent can see from which

element the EMD has been created and that gives the hint of what EMD has been issued for.


8

SERVICE 1: UMCO

A. Service description and purpose

UMCO: A01/ AIR TRANSPORTATION- UNSPECIFIED TRANSPORATION UMCO is issued as a credit for the passenger that can be used in exchange for ticket or another EMD.

B. detailed EMD flow

1/ Initial PNR

RP/CASAT0222/

1.UMCO/RAM

2 AP CAS +212522xxxxxx - TEST OFFICE - A

3 TK OK18JUN/CASAT0222

>

2/ Booking

iuathk1umcocas

The system response:

2 SVC AT HK1 UMCO CAS

3/ Pricing

- TSM-P manual creation : TMC

TSM 1 TYPE P CASAT0222 TM/18JUN 11 EMD-S CARR AT

1.UMCO/RAM

RFIC-A/A AIR TRANSPORTATION

1. RFISC-A01 AIR TRANSPORTATION- UNSPECIFIED TRANSPORATION L 2

OPERATING CC-AT ORIGIN-CAS

ADD INF/RKS:

To update the TQM: TMI

4/ Issuance

--- TSM ---

RP/CASAT0222/CASAT0222 TM/SU 18JUN12/1328Z 5WDNXF

1.UMCO/TEST

2 SVC AT HK1 UMCO CAS



5 FA PAX 147-8200098622/DTAT/MAD100.00/18JUN12/CASAT0222/00990

010/S2

6 FB PAX 1800000314 TTM/RT/S2

>


9

5/ EMD display (EWD)

EMD-1478200098622 TYPE-S SYS-1A LOC-5WDNXF

INT- FCI-1 1 POI-CAS DOI-18JUN12 IOI-00990010

PAX- UMCO/TEST ADT

RFIC-A AIR TRANSPORTATION

REMARKS-

CPN-1 RFISC-A01 AT CAS S-O VALUE-100.00

DESCRIPTION-AIR TRANSPORTATION- UNSPECIFIED TRANSPORATION

PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F MAD 100.00

EXCH VAL MAD 100.00 RFND VAL

TAX-

TOTAL MAD 100.00

/FC

FP CASH

FOID-

>

6/ Other Airline’s specificities (if applicable)

When exchanging a document to issue UMCO, another document should be issued

simultaneously (an UMCO is always issued on the same time with another document in case of

exchange). In case of need to exchange a ticket to an UMCO alone, Royal Air Maroc offices can

assist for such cases as it is a restricted setup to AT.


10

SERVICE 2: DPST


DPST: D02/ Deposit

The Aim of EMD DPST is to guarantee a group booking. It will be issued by Travel Agency and

provided to RAM until Group booking names are provided and / or tickets are issued. The DPST

will be refunded after the issuance of tickets.


1/ Initial PNR

RP/CASAT0222/

1.DPST/RAM



2/ Booking

IUATHK1DPST

System response:

2 SVC AT HK1 DPST

3/ Pricing



1.DPST/RAM

RFIC-D/J FINANCIAL IMPACT

1. RFISC-D02 DEPOSIT L 2

OPERATING CC-AT

ADD INF/RKS:

Options: Present AT, Present to and remark of the group name should be included on

the TQM

4/ Issuance

--- TSM ---

RP/CASAT0222/CASAT0222 TM/SU 18JUN12/1418Z 5WDY5R

1.DPST/RAM

2 SVC AT HK1 DPST




90010/S2


11

6 FB PAX 1800000315 TTM/RT/S2

>5/ EMD display (EWD)

>ewd

EMD-1478200098623 TYPE-S SYS-1A LOC-5WDY5R


PAX- DPST/RAM ADT

RFIC-D FINANCIAL IMPACT

REMARKS-

CPN-1 RFISC-D02 AT S-O VALUE-10000.00

DESCRIPTION-DEPOSIT

PRESENT TO-RAM

PRESENT AT-CASA

SERVICE REMARKS-DEPOSIT GROUPE OMRA

FARE F MAD 10000.00


TAX-

TOTAL MAD 10000.00

/FC

FP CHECK

FOID-

>


DPST should not be used as form of payment for group tickets issuances. DPST can only be

exchanged once as its status changes to “E”.


12

SERVICE 5: RSVR


RSVR: 996/ Residual Value used for Refundable Balance RSVR is an EMD residuel value to be used for a refund purpose. It is used only in case of taxes changes.


1/ Initial PNR

We have an initial ticket soled on CAS-ORY on J class, the passenger want to change the flight

date and the booking class to economy, in this case only the difference of taxes are refunded

as per Royal Air Maroc exchange policy.

First ticket:

--- TST RLR ---

RP/CASAT0222/CASAT0222 TM/SU 18JUN12/1442Z 5WD3EY

1.RSVR/RAM

2 AT 776 J 18JUN 1 CMNORY HK1 1740 2 1830 2225 *1A/E*


4 TK OK18JUN/CASAT0222//ETAT

5 FA PAX 147-2403412574/ETAT/MAD9851.00/18JUN12/CASAT0222/0099

0010/S2

6 FB PAX 1800000318 TTP/RT OK ETICKET WELL ISSUED/S2

7 FE PAX PC WEIGHT MUST BE 23KG MAX/S2

8 FP CA

9 FV PAX AT/S2

>2/ Booking

If the exchange is done automatically using Amadeus ticket changer, the SVC will be created

on the PNR automatically.

Otherwise, an SVC RSVR needs to be added by using IUATHK1RSVR:

System response

3 SVC AT HK1 RSVR

--- TST TSM RLR ---


1.RSVR/RAM

2 AT 760 Y 19JUN 2 CMNORY HK1 0730 2 0820 1215 *1A/E*

3 SVC AT HK1 RSVR



13


6 FHE PAX 147-2403412574


8 FO PAX 147-2403412574CAS18JUN12/00990010/147-24034125743E1

/S2

9 FP PAX O/CA/S2

10 FV PAX AT/S2

3/ Pricing

- If the exchange is done automatically via ATC, the TQM will be created automatically.

- If not, for TSM-P manual creation use : TMC


1.RSVR/RAM

RFIC-D/K FINANCIAL IMPACT

1. RFISC-996 RESIDUAL VALUE USED FOR REFUNDABLE BALANCE L 3

OPERATING CC-AT

ADD INF/RKS:

The fare should be updated as a reissue.

4/ Issuance

We should use TTP/TTM/RT


1.RSVR/RAM


3 SVC AT HK1 RSVR




0/S2


0/S3

8 FHE PAX 147-2403412574

9 FB PAX 1800000319 TTP/TTM/M1/RT OK ETICKET/EMD WELL ISSUED

/S2


/S3


12 FO PAX 147-2403412574CAS18JUN12/00990010/147-24034125743E1

/S2

13 FP PAX O/CA/S2

14 FV PAX AT/S2

>>


EMD-1478200098626 TYPE-S SYS-1A LOC-5WD3EY


PAX- RSVR/RAM ADT


REMARKS-

CPN-1 RFISC-996 AT S-O VALUE-100.00

DESCRIPTION-RESIDUAL VALUE USED FOR REFUNDABLE BALANCE


14

PRESENT TO-

PRESENT AT-

ICW-1472403412575

SERVICE REMARKS-

FARE R MAD 100.00


TAX-

TOTAL MAD 0.00

/FC

FO 147-2403412574CAS18JUN12/00990010/147-2403412574

FP O/CA

FOID-

The ICW option will be added automatically on the TQM after the simultaneous issuance of the

ticket and RSVR.


The RSVR cannot be exchanged, it can only be refunded.

The RSVR should be issued simultaneously with the ticket using TTP/TTM.


15

SERVICE 6: RSVT


RSVT: 991/ Residual used for Future Air Transportation RSVT is an EMD residuel value for future use. It is used only in case of taxes changes.


1/ Initial PNR

We have an initial ticket soled on CAS-ORY on J class, the passenger want to change the flight

date and the booking class to economy, if the passenger wants to use subsequently the

difference of taxes between the origin and new ticket, the agent should issue an RSVT.

First ticket:

--- TST RLR ---

RP/CASAT0222/CASAT0222 TM/SU 18JUN12/1456Z 5WE4EY

1.RSVT/RAM

2 AT 776 J 18JUN 1 CMNORY HK1 1740 2 1830 2225 *1A/E*




0010/S2

6 FB PAX 1800000319 TTP/RT OK ETICKET WELL ISSUED/S2


8 FP CA

9 FV PAX AT/S2

>2/ Booking

We use IUATHK1RSVT for RSVT creation:

System response

3 SVC AT HK1 RSVT

--- TST TSM RLR ---


1.RSVT/RAM


3 SVC AT HK1 RSVR



6 FHE PAX 147-2403412576


8 FO PAX 147-2403412576CAS18JUN12/00990010/147-24034125763E1

/S2


16

9 FP PAX O/CA/S2

10 FV PAX AT/S2

3/ Pricing



1.RSVR/RAM

RFIC-D/K FINANCIAL IMPACT

1. RFISC-996 RESIDUAL VALUE USED FOR REFUNDABLE BALANCE L 3

OPERATING CC-AT

ADD INF/RKS:

The fare should be updated as reissue.

4/ Issuance

We should use TTP/TTM/RT


1.RSVR/RAM


3 SVC AT HK1 RSVR




0/S2


0/S3

8 FHE PAX 147-2403412576


/S2


/S3


12 FO PAX 147-2403412576CAS18JUN12/00990010/147-24034125763E1

/S2

13 FP PAX O/CA/S2

14 FV PAX AT/S2

>>


EMD-1478200098627 TYPE-S SYS-1A LOC-5WE4EY


PAX- RSVR/RAM ADT


REMARKS-

CPN-1 RFISC-996 AT S-O VALUE-100.00

DESCRIPTION-RESIDUAL VALUE USED FOR REFUNDABLE BALANCE

PRESENT TO-

PRESENT AT-

ICW-1472403412576

SERVICE REMARKS-

FARE R MAD 100.00



17

TAX-

TOTAL MAD 0.00

/FC

FO 147-2403412577CAS18JUN12/00990010/147-2403412577

FP O/CA

FOID-


The RSVT cannot be refunded, it can only be exchanged.

The RSVT should be issued simultaneously with the new ticket using TTP/TTM.


18

SERVICE 7: PENF


PENF: 993/ Penalty Fee PENF is issued to collect the penality fee due on exchange. When using ATC, please make sure that penality fee is not collected under ticket on CP taxe.


1/ Initial PNR

First ticket:

The passenger wants to change the return date to 27th of September.

--- TST RLR ---

RP/CASAT0983/CASAT0983 AA/SU 20SEP12/0944Z 3SR5ZQ

1.PENF/RAM

2 AT 960 X 22SEP 4 CMNBCN HK1 1310 2 1400 1805 *1A/E*

3 AT 961 X 26SEP 1 BCNCMN HK1 1805 1 1900 1915 *1A/E*

4 AP CAS TBA - AT TEST OFFICE - A

5 TK OK20SEP/CASAT0983//ETAT

6 FA PAX 147-2400295253/ETAT/MAD3776.00/20SEP12/CASAT0983/0099

0010/S2-3

7 FB PAX 2000000155 TTP/RT OK ETICKET WELL ISSUED/S2-3

8 FE PAX SUBJECT TO SPCL CONDITIONS/S2-3

9 FP CA

10 FV PAX AT/S2-3

>2/ Booking

We use IUATHK1PENF:

System response

5 SVC AT HK1 PENF

TICKET RECONCILIATION NEEDED

--- TST TSM RLR ---


1.PENF/RAM


3 AT 961 X 26SEP 1 BCNCMN HK1 1805 1 1900 1915 *1A/E*

4 AT 961 H 27SEP 2 BCNCMN HK1 1805 1900 1915 738 E 0

SEE RTSVC

5 SVC AT HK1 PENF



8 FA PAX 147-2400295254/ETAT/MAD3776.00/20SEP12/CASAT0983/0099


19

0010/S2-3


10 FE PAX MAD600.00 NONREF - SUBJECT TO SPCL CONDITIONS/S2,4

11 FO PAX 147-2400295253CAS20SEP12/00990010/147-24002952536E1

/S2,4

12 FP CA

3/ Pricing

- For TSM-P manual creation : TMC

TSM 1 TYPE P CASAT0983 TM/20SEP 12 EMD-S CARR AT

1.TEST/PENF

RFIC-D/Q FINANCIAL IMPACT

1. RFISC-993 PENALTY FEE INTERNATIONAL L 5

OPERATING CC-AT

NON REFUNDABLE

NON EXCHANGEABLE

CONSUMED AT ISSUANCE

ADD INF/RKS:

Then TMC fields needs then to be updated with fee value.

4/ Issuance

After ETKT and EMD issuance

--- TST TSM RLR ---


1.PENF/RAM


3 AT 961 H 27SEP 2 BCNCMN HK1 1805 1 1900 1915 *1A/E*

4 SVC AT HK1 PENF



7 FA PAX 147-8200002187/DTAT/MAD595.00/20SEP12/CASAT0983/00990

010/S4

8 FA PAX 147-2400295254/ETAT/MAD0.00/20SEP12/CASAT0983/00990010/S2-3

9 FB PAX 2000000158 TTM/RT OK EMD/S4


11 FE PAX MAD600.00 NONREF - SUBJECT TO SPCL CONDITIONS/S2-3

12 FO PAX 147-2400295253CAS20SEP12/00990010/147-24002952536E1

/S2-3

13 FP O/NR+/CA


EMD-1478200002187 TYPE-S SYS-1A LOC-3SR5ZQ

INT- FCI-0 0 POI-CAS DOI-20SEP12 IOI-00990010

PAX- PENF/RAM ADT


REMARKS-

CPN-1 RFISC-993 AT S-F SAC- 1470001I3CADN VALUE-595.00

DESCRIPTION-PENALTY FEE

NON-REFUNDABLE

NON-EXCHANGEABLE

CONSUMED AT ISSUANCE


20

PRESENT TO-ROYAL AIR MAROC

PRESENT AT-CASABLANCA

ICW-1472400295253

SERVICE REMARKS-

FARE F MAD 595.00


TAX-

TOTAL MAD 595.00

/FC

FP CASH

The PENF is always costumed at issuance (status F)


The PENF is non-refundable, nor exchangeable service. It as F status at time of issuance.


21

EMD SALES CANCELLATION (VOID)

No specificities


22

EMD REFUND

No specificities


23

EMD EXCHANGE (REISSUE)

No specificities


24

List of EMD entries

IU SVC creation

SR SSR creation

EGVD/CXX Display available EMD airlines in XX country

EGCD/VYY Display available countries for an airline

EGSD/VYY Display list of EMD services offered by an

Airline and details for each of them

TMC/VYY Manual creation of TSM-P, V= validating

carrier – YY = Airline Code

TMI TSM-P update

TQM TSM-P display

TMX Delete TSM-P

TMF Remove change flag

TMH Display history

TTM EMD issuance

EWD EMD display

EWH EMD history display

TRF EMD refund

TRFU EMD refund update

TRFP Refund validation

TRFIG Cancellation of refund process

TRDC Cancellation, voiding

EMR EMD reprint

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