guruscan - knowledge management lecture university nijmegen

GuruScan— know the expert —

user friendly expert management

Dion Slijp & Bart Verheijen – 9 december 2009

Agenda

• About us• Knowledge vision• Expert management• GuruScan customers • Case: TMC Technology

[email protected] 024-3603442

About Dion Slijp

• Dion Slijp– business oriented & applied

informatics

• Océ Technologies– software development

• Océ Netherlands– eMarketing


About Bart Verheijen

• Bart Verheijen– organic chemistry– management sciences

• Océ Technologies– application research– new business development


About GuruScan

• GuruScan– first idea 2003– patent application 2006– company start 2008– launching customer 2009


GuruScan (1)


Henri

German?

nothing

Piet

1weinig

2veel

“[employees] are roughly five times as likely to turn to a person for information as to an impersonal source”

Tom Allen (MIT)

GuruScan (2)


Henri

German?

nothing

Anna

Melanie

Piet

0niets

1weinig

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

1Anna

1Melanie

0nothingHenri

ReferencesLevel

GuruScan (3)


Henri

German?

nothing

Anna

expert

Sophie

Pete

Melanie

much

Piet

0nietsJan

1

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

1

1

Sophie

0

Pete

1muchMelanie

2expertAnna

ReferencesLevel

nothingHenri

GuruScan (4)


Henri

German?

nothing

Anna

expert

Sophie

little

Pete

little

Melanie

much

Piet

0nietsJan

1weinigSofie

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

0nothingHenri

1littleSophie

1littlePete

2muchMelanie

3expertAnna

ReferencesLevel

GuruScan (5)


Henri

German?

nothing

Anna

expert

Sophie

little

Pete

little

Melanie

muchFrench

Pete

expert

0nietsJan

1weinigSofie

2veelKlaar

1guruPiet

3guruAnna

ReferentiesNiveau

0nothingHenri

1littleSophie

1littlePete

2muchMelanie

3expertAnna

ReferencesLevel

Use the power of informal social networks!

GuruScan results


Knowledge guide

GuruScan results


Agenda



GuruScan vision

• Knowledge resides in people– Explicit & tacit inseparable

Knowledge = ƒ(Information x ExperienceSkillAttitude)

Mathieu Weggeman (2000)


GuruScan vision

• Knowledge sharing is interaction


GuruScan vision

• Knowledge processes support organizational strategy


“To be most effective, the KM strategy of an organization should be compatible with and developed inline with their business strategy.”

Donald Hislop (2005)

Data - knowledge


Knowledge - performance


Agenda



Expert management

• IST:– Experts forced to fill database

graveyards with explicit knowledge.

• SOLL:– Just-in-time knowledge sharing of

problem-owner and best expert.


Obstacles

• Knowledge

– How many people do you know?

– Dunbar number: 150


Obstacles

• Access

– University students?

– Knowledge workers?


Obstacles

• Engagement

– University student

– Knowledge worker


Obstacles

• Safety

– reputation, learning, diverging, competition, etc


Agenda

• About us• Knowledge vision• Expertmanagement• GuruScan customers • Case: TMC Technology


Customers


Result

• Find knowledge within the company

• Do not reinvent the wheel

• Connect departments and locations


Agenda

• About us• Knowledge vision• Expertmanagement• GuruScan customers • Case: TMC Technology


Case: TMC Technology

Consulting & Engineering company TMC Group deploys over 460 highly educated employeneurs, specialists and consultants with various clients on a project basis.


TMC Structure


11 independent business cells

TMC Structure (2)

• Business cell– 1 director– 2 account managers– 1 office manager– 30 employeneurs


Developments

• Strong growth (100% in 2008)

• Strategic choice for projects

• Results: larger and looser company


Strategic challenges

• Help eachother with problems• Cross selling

• Sell the company not the expert• Acquire full projects


GuruScan actions

• GuruScan pilot (100 participants)• Generating awareness

• Export to knowledge matrix• Knowledge network visualisation


GuruScan results

• 150 topics and active usage• Clear examples of added value

• TMC’s customers are impressed

• Pilot prolonged and extended


Questions


• www.guruscan.nl

• [email protected]

• 06 19 342 603(Bart Verheijen)

guruscan - knowledge management lecture university nijmegen

Business

guruscan guruscan

customers email

guruscan results email

data knowledge email

knowledge performance

employeneurs email

attitude email

projects email