gw views issue 1 - sept '15

New MOT system ‘unfit for purpose’

Issue 1 Sept 2015See and hear more, your open

window on today’s garage market

Driving Forces‘There’s never a dull moment in the automotive aftermarket’, Stuart James, IGA Director

TrainingEstablishing a grounding in vehicle electronics

Over to youBuilding the foundations for a bright future, Tisbury Motors

Family businessMoving with the times, Charles Wilson Auto Engineers

http://garagewire.co.uk/

2

The Ferodo brand is a registered trademark of

Check out our video on the full Eco-Friction® story at www.ferodo.com

Ecological braking technology Low and Zero copper formulations 5 years of R&D Excellent stopping power Award winning technology OE on the New Mercedes-Benz C-Class

READY TODAY TO SERVETHE CHALLENGES OF TOMORROW

News ...............................................................................4

Gone to the polls .......................................................12

Offbeat news ..............................................................13

Products and services ............................................. 23

Problem jobs ..............................................................30

Marketing ....................................................................36

On the road .................................................................46

Viewing window ..........................................................65

Difficult customers ..................................................68

Your news your features your magazine

CONTENTS

A VERY warm welcome to the first issue of GW Views, your quarterly magazine tackling the big issues affecting you.

Complementing our online news service, Views offers an in-depth look at the biggest industry stories and invites you to share your thoughts, comments and experiences with like-minded readers.

The DVSA’s roll out of the new cloud-based MOT testing service remains a sore topic for the many testing stations that suffered from a number major ‘glitches’, costing businesses dearly in stress, time and money.

With the old MOT system due to be switched-off later this month, a lack of confidence in the new service remains rife.

Sticking with the MOT, IGA’s Director, Stuart James offers an update on the government’s consultation. Get an inside glimpse as lobbying plans come together to fight off 4-1-1 proposals and find out what you can do to help.

We drop by Tisbury Motors in Wiltshire to discuss the importance of training (page 16) and Charles Wilson Auto Engineers in Manchester talks about industry change – past, present and future – with a refreshing outlook on how to beat the fast-fit and dealership competition.

Elsewhere in Views, you’ll find a round-up of the best products and services (page 21). Don't miss our On The Road features, we tour Feather Diesel Services' remanufacturing facilities and attend a BG Products demonstration – there's GW TV video coverage from both.

As always, keep your Views coming in. Share your news, comments and experiences with us on Twitter, Facebook and send your stories to me via email ([email protected]).

Thanks for reading, Mike Ruff | Editor

News: New MOT system slammed as ‘unfit for purpose’

4Building the foundations for a bright future: Tisbury Motors

16Moving with the times: Charles Wilson Auto Engineers

32Establishing a grounding in vehicle electronics

38“There’s never a dull moment in the automotive aftermarket”

61

3

The Ferodo brand is a registered trademark of

Check out our video on the full Eco-Friction® story at www.ferodo.com

Ecological braking technology Low and Zero copper formulations 5 years of R&D Excellent stopping power Award winning technology OE on the New Mercedes-Benz C-Class

READY TODAY TO SERVETHE CHALLENGES OF TOMORROW

mailto://[email protected]

Test stations across the coun-try have been experiencing major problems with the new MOT testing service and a lack of DVSA communication has sparked outrage

The news that’s got everyone talking

• Glitches include system speed, error messages and prolonged periods of system downtime.

• The DVSA has acknowledged the issues and have implemented a contingency process.

• The disruption is causing a backlog of cars awaiting an MOT and angry customers.

New MOT system slammed as ‘unfit for purpose’

NEWS

In a statement released earlier this month, DVSA Head of MOT Modernisation, Neil Barlow said: "We’d like to stress to garages that they shouldn’t turn away customers if they can’t access the service because they can use contingency testing to issue certificates and carry out tests instead.

"To support this process we’re temporarily allowing another tester to enter a contingency test on behalf of a fellow tester who works at the same VTS."

NEWS UPDATE

4

YOUR VIEWs...The news that’s got everyone talking NEWS

“I appreciate the lazy excuses about the data transfer of 38 million records, but that’s not the issue. The old system handled the same amount of data, but the old system didn’t have to process web pages. In data terms it’s probably less than before, and simpler, but it’s overheads on the servers that have increased at least tenfold. Feels like another case of people listening to sales people and not the engineers, but why would anyone listen to the people who create the stuff when you get sales people on big bonuses for selling a product that not only doesn’t exist, but hasn’t been tested yet!”

“I understand that there may well be issues with a change this big but DVSA have to understand that for a lot of independent garages, MOT testing is our livelihood and we have spent a lot of money on equipment to maintain their standards. Why can't they ensure a smooth roll out?”

“Now this is getting serious, garages are struggling without this! It’s time for code of practice organisations to step in and do what we pay them for and look after and stand up for our rights as MOT testers and garage owners, or is that membership and inspection fee just a waste of money?”

“Do we as adults in the motor trade really believe that DVSA intentionally went live with a system that was not fit for purpose? I actually think as do my testers, that the system is really good, but just as with the first round of computerisation there are issues, and yes they need resolving but wouldn’t it be better if we were all just a little more patient while these issues are being resolved. I think DVSA actually deserve a big thumbs up for their efforts in simplifying the new system especially with limited budgets and little or no backing from huge corporations, obviously I will let them know when I can get through. In the meantime in true British spirit, ‘keep calm and carry on contingency testing’.

Darren

“System and its implementation is simply not fit for purpose. Beta testing was a farce. First helpdesks lost and mis-recorded trouble tickets, not a single problem was reported fixed and then we were congratulated for our Beta test input, despite having never once managed to get on the system during six weeks! Live testing is now incredibly slow, on the few occasions when the system is live. Finally, we are so infuriated by the poor DVSA communication that we have emailed the Minister of State asking to be allowed back onto MOT Comp until DVSA fix things properly.”

Andrew Hannah

Vikki Bray

A and P Vehicle Services

Gary Milliner

5

NEWS

George Osbourne's summer announcement comes under fire with widespread safety concerns

Upheaval as government consults on extending the first MOT to four years

ADVICE Write to your local MP to express your concerns – some trade

associations have produced a template letter. Ensure that your customers are aware of the dangers too, it’s likely that this campaign will be a public-awareness operation.

“The only way the MOT scheme could be altered is mileage based in the first few years but age has an effect as well.” - Paul.

• The Chancellor announced a consultation on extending the deadline for new cars and motorbikes with a 4-1-1 system.

• Osbourne claims the extension will save motorists £100m a year.

• With around 20 per cent of cars already failing their first test, questions are being asked about the road safety implications.

NEWS UPDATEThe Automotive Aftermarket Liaison Group (AALG) gathered shortly after the announcement to discuss how the aftermarket will fight the proposition and defend the UK’s road safety record – the outcome is yet to be announced.

Neil Lindsay

Geoff Boston

Alastair Mayne

YOUR VIEWs...

“Nobody seems to be considering the mileage of a vehicle never mind the age. We see vehicles that are regularly doing in excess of 25,000 miles per year and no test until a vehicle has done 100,000 miles is complete madness.”

“It might save the motorist on a single test fee, but what about the safety issue and no doubt increased insurance pay-outs with the resulting increase in accidents due to unroadworthy cars?”

“A lot of drivers nowadays are ignoring regular servicing for the misguided reason that they think they are saving money. This means that they only have the MOT test to prove that their vehicle is safe enough to be on the road.”

6

Experts predict that the inde-pendent sector will see a rise in electric and hybrid vehicles, fuelled by a shift in consumer trends

• Euro 6 diesel cars must emit more than 50 per cent less NOx than their Euro 5 counterparts.

• New emissions standards leave the future of diesel uncertain but plug-in hybrid technology could be the answer for some motorists, experts say.

• Hybrid technical training has taken off over the last few years, mirroring a consumer trend that is seeing sales of Ultra Low Emission Vehicles rocket.

Will September’s Euro 6 really see the demise of the small diesel?

NEWS

“The only way the MOT scheme could be altered is mileage based in the first few years but age has an effect as well.” - Paul.

NEWS UPDATEAccess to data information about alternatively fuelled vehicles has increased by 104 per cent in the last quarter, Autodata say. More than 12,000 ULEV vehicles have been sold so far in 2015, compared to just 2,838 in 2014.

YOUR VIEWs... “Euro 6 will bring lots of emission problems because of NOx measurement and will provide garages a new stream of work. You need the correct training and equipment to test, diagnose, install and be able to communicate with the car. If you don’t have the training some garages will be left red faced with customers facing large bills. Later in life the car will be too expensive to be worth fixing. Interesting time ahead, perhaps the demise of a few garages as well.”

“As a mechanic of some 29 years, I started when fuel injection was becoming more popular and diesels were just starting to improve. Things have moved on tenfold since, but it’s no good setting limits beyond the technology we have right now. We will be looking at training for hybrid vehicles simply because we need to. We need to be ready for them.”

Tony Stuart Duff

7

THE LAWThe Information Commissioner's Office told GW Section 36 of the Data Protection Act (DPA) allows motorists freedom to record footage for their own use, though publishing that information without your permission is more difficult.

They may still be breaking the law under the Protection from Harassment Act 1997 or the Communications Act 2003.

Security, privacy and miscon-ceived views are just some of the difficulties independents are facing as dashcam sales continue to rocket

• A new trend is seeing vehicle owners upload dashcam footage following a visit to the garage.

• Concerns about privacy and security as more and more cars automatically record footage at the turn of the ignition.

Why you need to beware of dashcams in your workshop

NEWS

John Hewett

“We have been filmed by these in our workshop unknowingly. If cameras are on the driver should let us know. We are diagnostic specialists and we do not want other people to see or hear how we do our work. Years of experimenting and graft is our trade secrets.”

YOUR VIEWs...

8

Motor factors and garages are warned to comply with F-gas rules or risk prosecution

Environmental agency to expose non-compliant R134A distributors

• Campaign leaflets issued to motor factors and garages have warned F-gas suppliers, technicians and end users about their legal obligations to conform to legislation.

• The Environment Agency announced that it would be making “routine checks”.

• Those found to be operating illegally could face prosecution.

NEWS

Raj

“As a normal punter, I can walk into a Halfords and buy over the counter re-charge kits and use them at home. Where is the regulation on that? It seems like

another ridiculous law from the EU, which garage owners have to comply with and which also costs them a lot of money.”

Garrick Chandler

“Motorists are to blame for this industry and until it is outlawed it will not stop. Too many people are cheap and do not consider others. They will only reconsider their decision to be cheap when they have seriously hurt somebody or worse. Not being able to afford new tyres is no excuse, take the bus.”

Part-worn tyres are a continuing threat on our roads, despite a crackdown on illegal tyre sales

Motorists still duped into buying lethal part-worns

• The Consumer Protection Act makes it an offence for anyone to sell part-worn tyres that do not meet structural integrity requirements.

• Trading standards are continuing to uncover illegal operations across the country.

• Experts fear consumers are putting their families' lives into the hands of rogue traders.

9

The company failed to fix 11 out of 20 defects deliberately left by trading standards

• An unroadworthy Vauxhall Astra was sent to the Halfords Autocentre in Filton, Bristol by South Gloucestershire Council in an undercover operation.

• Halfords pleaded guilty to eight counts of breaching consumer protection laws and the technician, who carried out the service, resigned.

• Magistrates fined the company £32,000, ordered them to pay £14,862.04 costs and a £120 victim surcharge.

Halfords Autocentre fined £47,000 following undercover sting

NEWS

YOUR VIEWs...

Peter

“It’s not difficult to make a name and reputation. It’s about being honest and open and giving value for money. I’m proud of me and my guys, our reputation and the recommendations we get by word of mouth. People travel from far and wide. I’m certainly not ashamed by Halfords. They have shamed themselves not I or my guys.”

Rick S

“There is a perception that the bigger chains will take care of you and your vehicle, and there is a comprehensive guarantee and complaints system in place so everything is Rosetta – utter nonsense you’re just a mark. The one-man bands and independents represent far better value for money because these guys have to offer a better and more professional service to compete. Ok you may not get a nationwide warranty, but if anything does go wrong the chances are you can go right to the top and speak to somebody that does want to keep you as a customer.”

10

11

…offering peace of mind with our national

warranty*,

We have a nationwide network of

quality Garages local to you,

…so you can be sure of a

great service at Servicesure Autocentres.

*Terms and conditions apply

Local Service • National Strength

Discover more at www.servicesureautocentres.com

Going the extra mile for our customers

Servcesure_ad_Garag_Wire_(297x210mm).indd 1 21/08/2015 12:07

80 per cent see customer education as ‘extremely important’ saying ‘customers come to us for professional advice’

70 per cent said the idea of customer dashcams filming in the garage amounts to ‘a breach of privacy’ or makes them ‘uncomfortable’

Frustrations ran high with DVSA’s new MOT system in August, with numerous garages struggling at the sharp end...

Opinion was split on whether the government will push ahead to a four year first MOT, after the chancellor’s surprise announcement. But comments show almost all agreed on this being the wrong course of action for public safety!

Gone to the Polls

IS CUSTOMER EDUCATION AN IMPORTANT PART OF YOUR BUSINESs?

Extremely important, customers come to us for professional advice

Breach of privacy

Very poor

It depends on the work

Comfortable

Not so good

Customers don’t want to know

Pleased

As good as it can be

Yes

We don’t always have the time

Uncomfortable

Very good

No

80%

59%

87%

7%

24%

2%

5%

6%

2%

44%

8%

11%

9%

56%

HOW DO YOU FEEL ABOUT DASHCAMS IN YOUR GARAGE?

DO YOU THINK THE GOVT WILL EXTEND THE FIRST MOT TO 4 YEARS DESPITE SAFETY CONCERNS?

How would you describe the DVSA’s rollout of the new MOT system?

12

The odd, the weird and the horrifying OFFBEAT NEWS

WE recently had a Daewoo Matiz in our workshop with 'check engine and ABS warning lamps' illuminated on the dashboard.

We were somewhat mystified to find that when we deleted the check engine code for a faulty Lambda sensor, the ABS warning light also went out, despite there being a number of un-erased faults stored in this system.

When we investigated further we found that the electrical circuit on the back of the instrument panel had been 'modified'.

The circuit to the ABS warning lamp had been cut, and a bridging wire added from the check engine warning lamp circuit, meaning that as long as there were no engine problems, the ABS warning lamp would extinguish even though there were serious problems within this system! Alastair Mayne, Workshop Manager at Graham Goode Motors Ltd in Leicester.

Bridging the problem They don’t

make them like they used toIT turns out they make them better. Much better.

Whilst working on a Ford Transit, Chris Baxter of D C Baxter Motors in Lincolnshire discovered a dangerous DIY repair job on a brake pad.

The owner had just driven ten miles to the garage, luckily without incident.

It appears someone had opted to complete the job themselves by bonding a piece of wood to the pad's backing plate, replacing the friction material.

Perhaps wooden brakes are best left in the history books.

13

MARK Newnes of Chris Hardy Tyres in Telford was horrified to find the brake pads were missing on an Iveco van during a routine MOT inspection.

Strangely, the customer reported no problems with braking performance.

COL from Orpington, Kent tweeted GW a shocking repair job on a car whilst carrying out an MOT.

The owner claimed the ‘body work’ had just been done, by whom is the intriguing question here.

Missing a trick

DIY belt repair could have ended badly A DIY seat belt repair has been

highlighted by Ian from Castlehill services after he found this MOT failure on a 2005 Suzuki Vitara.

The rear seat belts had been cut and stuck back together with paper staples.

Ian said: “I dread to think what the outcome would have been for the passenger if the vehicle was involved in a crash.”

BOTCHED BODYWORK

OFFBEAT NEWS

14

DIY belt repair could have ended badly

15

Join the Trusted Garage Network

R

MOTORCODES

Operated by GROUPAUTO and supported by:

Join the trusted network of garages today at signup.approvedgarages.co.uk or call us on 03335 77 75 75

The confidence to fix and talk competently to customers about vehicle faults is the key to suc-cess, Mark and Elaine explain

Tisbury Motors LtdLocated in the heart of the village, Tisbury Motors has been serving its community since 1916. Mark and Elaine Carter took over the business in 1999 and have since invested heavily in securing the future of what has grown to become a highly respected local garage.Location: Tisbury, WiltshireOwners: Mark and Elaine CarterServices: Servicing, repairs, diagnostics, MOTs and tyresThe big issue: Training

The big issues that matter to you

Building the foundations for a bright future

Over to you

16

GARAGE owners, Mark and Elaine won’t be the first to tell you that regular training can significantly boost your profitability.

It’s no secret really.

In an industry that’s moving at a pace faster than ever before, consumers have a right to know that they are dealing with

professionals, capable of fixing their increasingly technologically advanced vehicles.

It’s one thing having the equipment but you need the latest know-how to be successful.

“There are garages that will only ever go by what the computer says”, explains Elaine.

“If it says the vehicle needs a new cam sensor, they’ll fit a new one but will likely find that hasn’t fixed the fault at all.

“That’s when we usually get the car.

“We’ll check what the computer says, carry out live data analysis and we’ll look at the wiring as well as the sensor itself.

As a Bosch Car Service Centre, the majority of training courses attended by Tisbury Motors staff are organised through the Bosch programme.

It offers a range of technology courses and technical seminars.

“When they get back, Mark will fix some faults in a couple of cars to test their knowledge, they need to put things into practice. It helps them retain what they’ve learnt.”

The allocation of time for practice following a training course is crucial for Mark and Elaine, but it’s something that not all delegates have the luxury of enjoying.

“For one reason or another, some garage owners won’t even know what’s on the course syllabus but we make sure we find time to talk it through with our staff and make sure they understood.”

Employees, Sean Howell and Chris Cassell attended the most recently completed courses on pump system diagnostics, injection systems and hybrid training.

Mark and Elaine’s daughter, Rebecca Carter works on the front

“You need to check the electrical flow, ensure the signal is getting through and that the cam sensor is communicating with the ECU.”

Elaine insists that regular staff training will save customers money and technicians aggravation.

Of course, false readings can send you off in the wrong direction but here, once again, is where the know-how will get you through.

“Take the ABS sensor. Wheel bearings can have a magnetic ring inside which will trigger the ABS sensor with just a hairline crack, but you’d only know that if you’re aware of what’s fitted to the car and the only way you can keep on top of that is constant training.”

Bosch programme

Mark Carter, Tisbury Motors, receiving his Employer of the Year award from Ian Scott, Supply Director, Mulberry.

“There are garages that will only ever go by what the computer says.”

OVER TO YOU

17

OVER TO YOU

Young aspiring apprentices are always welcomed at Tisbury Motors, further building the diverse range of skills and services required.

Elaine is currently looking for a new apprentice to come through and shine, to show her that they have the passion and dedication needed.

In return, apprentices are given all of the time and support required to properly develop their understanding.

“I think that it’s the support that makes all the difference, we’ll happily work with apprentices and ensure they complete their course successfully because they’re not only important for our business, they’re the key to industry growth.

New vehicle registration figures released by the SMMT show a growing consumer trend that is seeing more motorists buy into the electric car and hybrid markets.

It’s a market that has already started to trickle into the independent sector and one that is anticipated to grow rapidly.

The continued battle to stay on top is all about training, striving to be successful and acquiring the latest knowledge.

Mark and Elaine are prepared, for now.

Aspiring apprentices

desk in reception and has also recently completed a course on hybrid technology.

“These courses give her the confidence to talk to customers about their cars and answer any questions.”

L to R: Chris Cassell, Rebecca Carter, Matthew Carter, Chloe Fry, Sean Howell and Elaine Carter

“These youngsters are the future; they have the intelligence to grow with the industry and the changes

that are taking place now.”

“..confidence to talk to customers about their cars and

answer any questions.”

Looking to the future

“These youngsters are the future; they have the intelligence to grow with the industry and the changes that are taking place now.”

18

With the new Vetech professional DPF Cleaner, cleaning DPF’s hasnow become affordable.

DPF Professional Cleaner

The new low cost way of DPF Cleaning, that enables the Garage to get and retain work at prices affordable to their customers.

CLOGGED DPF?

WE HAVE THE

SOLUTIONPROFIT MAKER

• Cleans and removes all soot & ash

• Removes dirt from particle filter

• Suitable for: aluminium, magnesium, zinc and cadmium parts

With the change in MOT legislation from February 2014 and emissions regulations getting even tighter, the option of removing the DPF is no longer a legal solution.

gsfcarparts.comCall to order 0121 749 8801Stockists & Distributors Welcome

Part No: 981AA1392

• Unique Patented Formula

• For professional use only

OFFER PRICE

£39.95

TRADE PRICE £44.95

OVER TO YOU

19

With the new Vetech professional DPF Cleaner, cleaning DPF’s hasnow become affordable.

DPF Professional Cleaner

The new low cost way of DPF Cleaning, that enables the Garage to get and retain work at prices affordable to their customers.

CLOGGED DPF?

WE HAVE THE

SOLUTIONPROFIT MAKER

• Cleans and removes all soot & ash

• Removes dirt from particle filter

• Suitable for: aluminium, magnesium, zinc and cadmium parts

With the change in MOT legislation from February 2014 and emissions regulations getting even tighter, the option of removing the DPF is no longer a legal solution.

gsfcarparts.comCall to order 0121 749 8801Stockists & Distributors Welcome

Part No: 981AA1392

• Unique Patented Formula

• For professional use only

OFFER PRICE

£39.95

TRADE PRICE £44.95

What is CarVue?CarVue provides a full management system, which can monitor a car’s progress through the workshop, providing all employees with the means to update a customer at the touch of a button.

Other tools include straightforward invoicing, which provides a full understanding of business performance at any given moment and can also be used to spot seasonal trends as well as understand if the business is profitable.

Almost one year after install-ing cloud-based workshop management system CarVue, the Basingstoke-based inde-pendent service and repair garage has increased business by around a fifth with its MOT and service reminders alone.CARVUE has transformed A Welsh Motors in Basingstoke from a paper-based operation to a streamlined, highly efficient online system which enables owner Michael Hewitt

to keep track of accounting, profitability and customer relationship management (CRM) in one place providing insightful reports on performance as well as everyday workshop management functions.

General Manager Lorna Mosley is the face of the business and she is responsible for updating the system as well as making full use of its tools from invoicing to tracking a

How A Welsh Motors boosted revenue in just a few months

“We had never undertaken MOT and service

reminders because it was too time consuming,”

General Manager Lorna Mosley

car’s progress through the workshop on a daily basis.

In the past, whilst the business always had a strong band of loyal customers, it had been impossible to undertake any CRM activity because it was simply too labour intensive, in fact, it had been a case of looking back through the diary to identify any potential MOT or service due dates.

Now, with all customer and vehicle information loaded into CarVue, the process is straightforward and manageable.

“We had never undertaken MOT and service reminders because it was too time consuming,” explained Lorna.

“Now all we need to do is run reports around a month in advance to identify any up and coming MOTs or services.

20

“We send out around 20 a week and we have a fantastic response, it isn’t unusual for 18 to book.

“We estimate the MOT and service reminders alone have resulted in an increase in business of around 20 per cent.

“We have always prided ourselves in offering the very best service and people do come back as a result, but we did not expect being able to directly market something as simple as MOT and service reminders to have such a dramatic impact and it is CarVue which has given us the means to make such strides.”

“I can see if we are having a good month from the simple reporting tool and I know when the workshop has capacity so I can be proactive

about bookings to head off what would otherwise have been a poorer performing month.

“Having such an easy to access and understand overview of how we are doing has been crucial in enabling us to grow our business over the past year.”

A Welsh Motors did not need to install

software or hardware and there was no need for any kind of licensing agreement.

Employees log onto the system to record the work undertaken on the vehicle, mechanics can even log in using laptops and connect their diagnostic equipment whilst under the bonnet of a vehicle and input latest information from which an invoice can be generated.

Technological advances are also automatically incorporated and since all the information is in the cloud, the audit trail is automated making it easy, safe and secure to track.

Lorna added: “CarVue undertakes many tasks in our business, including management of the day’s workload, accurate forecast generation and as a platform for CRM campaigns.

“We have also made our own recommendations on how the system can be modified to better suit our business needs and the programmers are working with us to enhance the system to track parts numbers and link parts to the customer’s invoice.

“CarVue has enabled us, an independent business, to adopt efficient processes more likely to be associated with much bigger businesses, we are looking forward to continuing our journey together and making additional improvements along the way.”

“We estimate the MOT and service reminders alone have resulted in an increase in business of around

20 percent.”

CarVue TimelineDec 2013 – Feb 2014 Product in development

Mar 2014 First product version released

Apr – May 2014 UK Beta tests

Jun 2014 UK edition launch

Jul 2014 Email contact feature added

Sep 2014 Global edition launched

Oct 2014 Sales module in Beta testing

Nov 2014 Malaysian government sign exclusive contract to take CarVue

Nov 2014 CarVue present at Microsoft Decoded expo

Dec 2014 Workshop T-Card boards released

Dec 2014 CarVue Academy training added

Jan 2015 New support & live chat facility released

Jan 2015 Sales module released

Mar 2015 Location Set-up wizard & email history

Mar 2015 Castrol Innoventures invest in CarVue

May 2015 Text messaging released

Jun 2015 Imports feature released

Jul 2015 Exports feature released

Aug 2015 CarVue Free launched

21

22

The more people using CarVue, the better the information in your

business and the smoother it will run for your customers.

CarVue frees you from your desk and allows you to access your business wherever you might be, at any time

and on any device

Simple to set-up, simple to start using. No additional hardware, expensive

servers, software upgrades or training needed.

Get an accurate picture of how your workshop is performing to start

making better informed decisions on how to grow your business.

Sign up to our free version with no credit card or obligation. It could be

enough to run your garage free of charge forever.

We believe that a great application should be a democracy. We are always

listening to our users & every one of them has a voice in our future.

The freedom to run your workshop from anywhere.

Unlimited Users

Anywhere, Any time, Any device

No IT needed

A better Vue of your business

Manage your garage for free

Have your say

VIDEO




and on any device










Unlimited Users


No IT needed



Have your say

VIDEO

https://vimeo.com/133913572

A glance at the best products, services and offers PRODUCTS

& SERVICES

Half price installation fee for Garage Wire readers at just £249 + VAT

WITH an effect likened to descaling a dishwasher, the hand-built EDT machine cleans petrol or diesel engines with an environmentally friendly solution.

Dave Williams, customer services manager at Village Motor Company in Wallasey, on the Wirral

EDT engine detox machine

01233 712 341 [email protected]

£240.00 Inc. VAT from Eclipse

• Verify wheel speed sensor operation from the service bay, no road test required.

• LEDs provide visual confirmation of signal output.

• When used with a diagnostic tool that provides wheel speed sensor data, the signal simulation feature simplifies pinpointing wire harness and ECU problems.

ABS sensor pin point tester kit


• Pay-as-you-go model provides the unit, sales and technical training, consumables and ongoing support.

• Cleans petrol or diesel engines with an environmentally friendly solution.

• Removes up to half a litre of thick black sludge, including carbon and metallic particles in just 15 minutes.

• Treatment will increase fuel economy by up to 20 per cent, increase power by up to 6bhp and increase torque by up to 7ft-lb, as well as reducing carbon monoxide by 66 per cent and diesel smoke by 58 per cent on average.

“We tried it on our own cars first and my Vauxhall went from doing 32-35 MPG to 48-57 MPG.

After a month, it settled down at 46MPG, so a big improvement.

EDT trained up all five of our technicians. It is another revenue stream for us and, more importantly, our customers notice an immediate improvement and give us positive feedback.”

23




and on any device










Unlimited Users


No IT needed



Have your say

VIDEO



THE front sub-frame bushes fitted to the Vivaro, Trafic and Primastar vans are a common service item and the use of this kit will save time and will make it a one-person job.

REMOVES spent power steering fluid while simultaneously installing new high specification fluid in around four minutes.

Get 10 per cent off BG power steering service tools

• Replaces the need to remove complete subframe assembly from the vehicle.

• All tools and fittings are provided to extract the bush and press in the new replacement.

• Applications: Vauxhall Vivaro, Renault Trafic, Nissan Primaster 2001<2013.

• Ensures all the contaminated fluid is replaced and removes abrasive wear metals and debris that grind away valves and seals.

• Fluid as little as 30-40,000 miles old can be clearly seen to be contaminated and oxidised.

• Often the most neglected fluid, power steering fluid operates routinely above 100°C with steering pumps delivering in excess of 2,500 psi.

James Curran, owner of Carmatech in Cambridge.

Front subframe bush removal kit

BG Power Steering Service Tools

6051 - http://www.lasertools.co.uk/item.aspx?item=11963

Claim your Garage Wire reader discount by calling BG Products on 01284 777 934 or contact BG via the website quoting offer code BGPAS10.

PRODUCTS & SERVICES £291.92 + VAT from Laser Tools

“Every car I’ve done, bar none, the customer has told me how much better the steering feels and it is a real noticeable difference.

It’s such a good service, quick and straight forward. You don’t have any of that panic about getting air in the system.

I’ve found that it’s sold itself. I’ve never really had to push it and most customers ask why more garages don’t do it. I think it’s simply because other kits aren’t as easy to use this one.”

24

http://www.lasertools.co.uk/item.aspx?item=11963

http://www.lasertools.co.uk/item.aspx?item=11963

PRODUCTS & SERVICES

The 760R can be purchased for either R1234yf or R134a and benefits from a host of manufacturer approvals for the European market.

Currently available with a range of promotions from TEXA

SAVE time, money and headaches when it comes to DPF testing, cleaning and reconditioning with this exclusive Garage Wire reader saving.

Get your first DPF cleaned for just £175.00 + VAT, subsequent cleans are charged at the usu-al trade price of £225 + VAT.

TEXA KONFORT 760R Air conditioning service station

• Fully automatic and guarantees refrigerant recovery >95% with a charge accuracy of +/- 15 gr across a range of ambient temperatures.

• Hermetically sealed bottles with electronic recognition.

• Compatible with Hybrid and Electric vehicle AC systems.

• 1234yf compatible.01282 606 787 [email protected]

Claim this introductory offer by calling 01455 615 459 and quote ‘Garage Wire’.

DPF Clean Team introductory offer

• Ultrasound technology offers extensive cleaning which clears out DPF problems and blockages, improving emissions and performance.

• Once the clean is complete, DPF Clean Team test the part again and confirm whether your DPF problems have been resolved.

• Special offer is valid for cars and light commercial vehicles and includes free collection and return delivery nationwide, plus a six-month guarantee.

25


AN alternative to conventional compression testers and provides a direct indication to the location of the leak by measuring the rate of loss of compression for individual cylinders.

£249.95 + VAT from Sykes-Pickavant

• Displays input pressure and percentage of pressure loss on twin gauge system.

• Helps to diagnose worn or broken piston rings, burnt or leaking valves and faulty head gaskets.

• Includes a selection of glow plugs and an adjustable dummy injector for modern diesel engines.

Richard Field, Owner of Head Racing Developments in Ely, Cambridge.

PRODUCTS & SERVICES

Petrol and diesel cylinder leakage tester kit


DESIGNED to connect to the underside of the car, this tool easily lowers the suspension arm, allowing the technician to carry out work.

Normally £165 + VAT but look out for the latest offers

• Locks the lower arm down throughout, allowing controlled alignment and reassembly after the work is completed.

Pichler Tools suspension arm

01335 360 759

“After having my last cylinder leakage tester for 30 years, I purchased this kit from Sykes-Pickavant and have been pleased with the results.

The kit is great to use when identifying individual cylinder pressure problems and I would recommend it to anyone who is looking for an easy-to-use kit with accurate results.”

26


Manbat introduces ‘Con-nect + Reset’ battery valida-tion tool, allowing technicians to put the company’s advice into practice and correctly in-stall batteries.

As the UK’s largest automotive battery distributor, Manbat assists with general advice concerning developments in the

market or the changing trends that will affect their businesses, which is why for several years it has been highlighting the impact that the increase in the number of vehicles fitted with a Start-Stop system, will have on the aftermarket.

“As is becoming increasingly understood,” says marketing manager, Myles Pemberton, “the battery in a micro-hybrid vehicle (one fitted with a Start-Stop function) is central to its electrical systems and is therefore constantly governed by a battery

Test and validate, says Manbat

“Failure to validate the battery can cause issues with the Start-Stop functionality,”

management module, which monitors its voltage, current, temperature and operating time.

“This information is processed to determine the battery’s state of charge, starting capacity, electrical consumption, energy reserve and optimum charging voltage, to ensure the system applies the correct charging regime and keeps it in the best possible condition.

“Fitting the battery for which the system was designed is therefore crucial, but so also is the process of ‘validation’ to ensure the battery and

battery management module are diagnostically ‘connected’ and able to communicate with one another correctly.

Connect Reset+

27

Failure to validate the battery can cause issues with the Start-Stop functionality, the shutdown of non-essential electrical systems and the premature failure of

the replacement because the system can ‘assume’ the new battery is in the same derogated condition as the old battery it replaced.

Although technicians already have a

EXPERT ADVICE Championing proactive battery

testing, Manbat recommends that workshops test every vehicle that enters the premises.

By applying a ‘test every vehicle’ principle workshops not only provide a valuable service to their customers by allowing them to understand the state of health of their battery, but they are also able to maximise their sales opportunities as they can identify a failing battery in advance and capture the sale.

There are a wide range of battery testing tools on the market, but we’d recommend one that prints out a brief overview so that motorists can keep the printout with their records.

With the Manbat ‘Connect + Reset’ and a good test tool in their armoury, workshops are in a great position to unlock the profit potential of their battery business, with a minimum outlay. Myles Pemberton, Marketing Manager | Manbat

“...a viable solution to the challenges of fitting

Start-Stop batteries...”

host of workshop tools at their disposal, the Manbat ‘Connect + Reset’ battery validation tool provides them with a simple, effective and inexpensive way to allow them to install a Start-Stop battery with confidence.

When connected to the vehicle’s j1962 diagnostic socket, the handheld tool will go through the validation and fault code reset process, so that the battery is introduced and assimilated into the vehicle’s electronic systems and integrated with the battery management module, to ensure the installation is performed correctly and the vehicle/battery combination is able to operate to its intended capability.

Although the tool is capable of many other functions, the primary concern for Manbat is to provide technicians with a viable solution to the challenges of fitting Start-Stop batteries and which allows them to complete the correct battery installation for whatever the vehicle that comes into the workshop.

For further details, call Manbat Customer Services on: 01743 218500 or visit: www.manbat.co.uk

28

http://www.manbat.co.uk

http://www.manbat.co.uk

29

Connect Reset+

[email protected]

Battery Validation Tool

Head scratching nuisancesPROBLEMJOBS

Sixth sense and potluck can go a long wayTrying where six other garag-es had failed, Jonathan Fry starts with the basics and soon triumphs. You can follow Jonathan @MechanicsBlog

SOME of us thrive on problem jobs whilst others shy away.

Most of the time these jobs need a combination of advanced diagnostic equipment, accurate technical data, in-depth knowledge of modern vehicle systems and plenty of time to get to the route cause.

Very occasionally, a good helping of luck and a vehicle technician’s sixth sense does the trick.

I received a call from a local garage regarding a problem Vauxhall Astra

Job SHEETVehicle: 2008 Vauxhall Astra SRI CDTI 150 Diesel 1910ccProblem: Engine failed to start following a gearbox changeHistory: Six other garages had tried and failed to find a fix

30

http://twitter.com/MechanicsBlog

with a four-month back-story and an owner at his wits end.

They gave me a brief history; the car had gone into a workshop for the gearbox to be replaced and the engine wouldn’t start afterwards.

They were the sixth garage to attempt to locate the fault and, after eight hours, had given up.

The question was simple; would I be prepared to take on the job?

I spoke to the car’s owner later that day.

In addition to what I already knew, he had also taken the car to both a Vauxhall specialist and a diagnostic specialist, the latter fielding some theories about faulty wiring going to a door module or a faulty ABS module and offering to buy the car, not something he wanted to hear.

The engine computer and column-integrated module (CIM) had both been replaced.

His bill so far was nearly £1000 and his car still didn’t start.

The next day his car took another trip on a recovery truck, this time in my direction.

I didn’t know how long it would take or how much it would cost but I would get his car running again.

My first task was to carry out basic checks.

Head scratching nuisances PROBLEM JOBS

Initial checks✔ Check the battery: it was fully discharged.

✔ Check all fuses and relays: the starter fuse was missing.

✔ Check all critical connectors: both the ABS and the fuel flow control valve were disconnected.

✔ Carry out a global scan: the ABS, CIM, engine and electric power steering (EPS) modules were offline and not communicating with DTCs stored in other modules pointing to the same fact.

Something just clicked up top in the grey matter. The CIM and engine control module had been replaced, the ABS module disconnected and the only thing left was the EPS module which is mounted on the subframe, a part that must have been removed to replace the gearbox.

My technician’s sixth sense was pushing me towards unplugging the EPS connector containing the CAN bus wiring.

Another global scan showed the ABS, CIM and engine modules back online and now the engine cranked for the first time in four months although it wouldn’t start.

Because the faulty EPS module was shorting out the CAN bus network, whichever garage had fitted the new modules was unable to program them in afterwards.

This was quickly dealt with and the engine finally started.

The owner couldn’t believe it when I phoned him, he had to come straight to the workshop to see for himself.

I’m not sure whether it was a bit of luck or my technician’s sixth sense but whichever it was it proved invaluable that day.

I received a thank you card and £50 thank you gift in the post a couple of days later, he was clearly very happy.

“His bill so far was nearly £1000 and his car still didn’t start.”

31

Embracing industry develop-ments and reminiscing on times gone by

Charles Wilson Auto EngineersEstablished in 1933, Charles Wilson Auto Engineers recently celebrated its 80th anniversary. Run by two separate families, the Charles Wilson business has grown considerably over the years, with the first spurts of growth taking place in the 1970’s followed by further expansions during the eighties and nineties. Today, an acre of land is occupied by a large mechanical workshop, MOT testing station, paint shop and an impressive sales showroom.Location: ManchesterServices: Servicing, repairs, diagnostics, MOTs, bodywork, car salesThe big issue: Motor industry developments

Moving with the times

Views from a family-run businessFAMILY BUSINESS

Amanda Gilbody, Barry Gilbody and Jason Brown

EMBRACING change with a loyal respect to the early foundings of the business has served Charles Wilson Auto Engineers well.

A balance of the generations has pulled old values and new technologies together.

Combined with investments in marketing, training, equipment and with a critical eye on the competition, it appears to be a recipe for success.

32

FAMILY BUSINESSA recent shop-front revamp has

dressed the garage with bold new signage, advertising the services available to attract custom from one of the main routes into Greater Manchester.

The new frontage isn’t dissimilar to that of a dealership or fast-fit.

“If you can’t beat them, you should join them,” explains sales and marketing director, Amanda Gilbody.

“We can do what they do, but do it better.

“Nobody knew about the services that we offer and we had this huge advertising space that wasn’t being used, it wasn’t rocket science.”

It goes without saying that independent garages boast a greater commitment to customer satisfaction, for Amanda it’s a quality that more independents should be exploiting.

“The difference between them and us is that we want to see our customers again.

“Customers here are refreshed that we’re honest, they like the family business

element and the fact that we’ve been here for so long.

“We build that trust and we generally see them return.

“The few that don’t are probably customers that we wouldn’t want anyway – people that come in looking for trouble.”

Motor industry developments

Amanda’s father, Barry Gilbody, joined the business as an apprentice at the age of 15 following sound advice from his mother.

“I wanted to be either a mechanic or a plumber but my mother said that I’m not to be a plumber, I ought to be a mechanic. I’ve been in the yard ever since,” Barry laughed.

Now 72, Barry is the oldest working family member and has seen the motor industry develop throughout his career. Some changes, he admits, are bigger than others but all are influential to his daily work.

“You can sometimes see how things are going to change, I’ve seen it all really.

“A simple example are the coils and distributors, nuts and washers held the wires on to them.

“Now it’s all push-on connectors and that’s a huge time saving improvement.

“The difference between them and us is that we want to see our

customers again.”

“...my mother said that I’m not to be a plumber, I ought to be a mechanic.”

33

FAMILY BUSINESS

“The biggest change has to be all of this electronic and computerised business, you’ve got to have all of the gear now or else you just can’t do it anymore.”

Jason Brown, who has worked at the garage since he left school said: “The knowledge you need now is vast, a lot of customers don’t understand what it takes to fix them now, the spanner stuff is the easy bit.

“The next big challenge will be all of the electric and hybrid cars that are coming out.

“We’ve already started to see the odd hybrid come into the workshop and they’re getting more frequent.”

The competitionCompeting with the main dealers and

fast fits is all about keeping up to date with the latest technological advances.

Amanda said: “We’re in an industry that’s notorious for a lack of training.

“Garages that have always worked in a certain way and haven’t kept up with the technology will soon find that the cars are outsmarting the technician.”

Barry recalls a number of other independent garages ‘popping-up’ close to Charles Wilson but few have ever lasted because, he says, they don’t have the equipment.

As advances in new technology continue, Barry raises concerns for vehicle owners who may soon have no choice but face the extortionate main dealer labour charges.

Referring to fears about the connected car, Jason explained: “There’s always new fears about access to data but in the past it’s always been released, eventually.

“We’re a member of the RMI and I’m confident that they’re working hard to ensure that manufacturers don’t block the data that we require.”

When the customer is wrong

The business has also seen a new trend emerge whereby customers are now attempting to self diagnose their vehicles through internet search engines.

“There’s always new fears about access to data...”

An on-site body repair workshop is just one of the many services on offer for customers.

34

FAMILY BUSINESS

“Years ago, motorists would approach us for professional advice but now you get some coming in, telling you what’s wrong with the car,” Barry said.

It’s a widespread trend that can often send technicians down the wrong path.

Amanda suggests that technicians need to break away from customer-diagnosis, instead “just ask for the signs and symptoms so we can make our own accurate diagnosis, it’s best for the customer.”

Mucking inHappy to let the younger technicians get

to work on the modern cars, Barry is one that enjoys getting stuck into the older cars.

“I’m more into the plug points, condensers and coils, now it’s all electronic diagnostic modules – that’s for the younger generations,” he said.

Amanda added: “An old Volvo turned up recently and the younger technicians shied away from it.

“That’s where my dad’s experience kicks in and he loves it.

“It’s nice having that balance of ages.”

Newly installed signage attracts extra custom

35

MARKETING

Marketing your business is crit-ical but knowing what is worth spending money on is the big-gest challenge

Personal profileA director at Oldfields Garage in Leominster, Tim Benson started out at a VW main dealer but soon returned to college and progressed on to University where he completed a Business Degree in marketing.Having developed his newly acquired skills in various industries for a number of years, Tim joined Oldfields Garage in 2008.Website: www.oldfieldsgarage.co.ukBlog: http://oldfieldsgarage.blogspot.co.uk/Facebook: https://www.facebook.com/oldfieldsgarage?fref=ts#Twitter: @Oldfields

Maximising your return isn’t easy, explains Tim Benson

The staff team from Oldfields Garage

36

http://www.oldfieldsgarage.co.uk

http://oldfieldsgarage.blogspot.co.uk/

http://oldfieldsgarage.blogspot.co.uk/

https://www.facebook.com/oldfieldsgarage?fref=ts#

https://www.facebook.com/oldfieldsgarage?fref=ts#

https://twitter.com/Oldfields

MARKETINGLIKE most garage businesses we receive calls on an almost weekly basis trying to get us to advertise in lead generating companies, online directories, in magazines, advertise in brochures for local companies to list just a few.

Having tried many of the available opportunities with little known return, it's fair to say that there is as much educated guess work as anything else.

Unless you accurately record every time a customer brings a vehicle in ‘where did you hear about us’, you will never truly know what works and what doesn't.

It may be that seeing or hearing your garage name triggered a memory that the car needs a service or it might be that an advert can generate a new customer.

I split our marketing into two categories; trying to gain new customers and reminding customers we are still here.

When trying to gain new customers I tend to focus on online marketing.

We have had a website for about six years and regularly update it to keep it fresh.

I've also started writing blog articles on topics that might be useful to customers.

We encourage customers to leave feedback, our Motor Codes subscription

helps with this but there are lots of other options available.

We also use listing sites to help our website on search engines and from time to time use Google Adwords.

For customer awareness, we send MOT and service reminders via text, email and phone calls as appropriate.

We sponsor community events including the Leominster Festival, Leominster in Bloom, the Earl Mortimer College end of year Achievers Awards and support other events with prizes for draws where we feel that they match our values.

We sign write our courtesy cars as they are always about in the local area and staff are all in branded uniforms.

In the last couple of years, we have adopted social media as a marketing tool, but it's difficult to understand the impact it makes on our customer base.

A quick glimpse at our Twitter follower list and I can see that approximately half are motor industry related, but not feasibly within our catchment for customers.

For this reason I tend to use it to share industry news – including our own blog. Facebook seems to be more useful, our ‘fans’ are all based in the local area, for which we tend to post industry news, competitions, hints and tips.

Having said that, both can only help with awareness of Oldfields as a whole.

“...you will never truly know what works and what doesn't.”

“Facebook seems to be more useful, our ‘fans’ are all based in the local area, for which we

tend to post industry news, competitions, hints and tips.”

37

TRAINING

Three technicians at the start of their careers develop an under-standing of electricity fundamen-tals and electronic fault-finding

Exponentia: Vehicle Electrics and ElectronicsExponentia, the automotive training experts, has affiliations with a number of the world’s leading parts manufacturers including Tenneco, SKF and TRW. It’s this expertise which Exponentia say helps them to assist the independent aftermarket with technical help and training.

Establishing a groundING in vehicle electronics

Tony Kitchen provides an introduction to complex electronic fault diagnosis using PicoScope

SITTING in on a training course delivered by Technical Instructor, Tony Kitchen, I watch three young technicians quickly grasp the essential knowledge required to progress and develop into fully qualified professionals.

The Exponentia course in question is an

introductory electronics training course.It offers a basic understanding of the fundamentals, including the principles of electricity flow, volts, amps and ohms.

Upon entering the class, all three up and coming technicians admitted to

38

giving it that practical meaning so that it can be related to a fault on a customer’s car.

“During the course we carry out basic measurements to test circuits and discuss the results that one would realistically expect to see.

“It’s important for technicians to understand what they should see and

identify a good test result so that they can quickly identify something that’s not right.”

The approach went down well with the delegates, all of whom were keen to get back to their garage and show-off their newly acquired knowledge to their colleagues.

Robert Lawrence of Tower Garage in Staffordshire said:

“We do a lot of electrical work and it’s hard sitting back and watching everyone else do the work.

“It’s good to get an understanding of how all of the equipment works, that’s probably the biggest thing that I’ll be taking away with me today.”

Progressing on from the introductory course, technicians are advised to develop their understanding deeper.

“Better use of multimeters, oscilloscopes and general diagnostic circuit testing techniques, are all good course routes from here,” Kitchen advised.

For Aaron Mead of Personal Tuning Services in Nuneaton, it was a highly worthwhile experience.

He said: “It’s been great, I’ll be going away with quite a bit.

“Knowing how to use the multimeter functions will be hugely beneficial to me because it’s something that’s used every day in the workshop.”

TRAININGknowing little on the subject of electrics.

Reassuring his delegates, Kitchen explained that this course is the best place to start.

“You cannot get into the diagnostics of modern systems without first having that grounding, you need to know the very basics,” he said.

The day comprised of classroom theory and workshop practicals, covering electrical tools and equipment, circuits and an introduction to complex electronic systems.

It was all refreshingly easy to follow thanks to some clever analogies and references to everyday workshop jobs, which ensured relevance.

Kitchen told GW: “I try to give everything a practical meaning, it’s not about blasting theory which may never be used, it’s about

“You cannot get into the diagnostics of modern systems without first

having that grounding ...”

“Better use of multimeters, oscilloscopes and general diagnostic

circuit testing techniques, are all good course routes from here.”

Delegates, Robert Lawrence and Aaron Mead use the equipment in the classroom before testing on a car in the workshop

Xponentia Vehicle Electronics Training

39

A step-by-step technical guide to help technicians through the process, avoid complications and ensure a first-rate job

AS with all primary drive system jobs, the work should be undertaken when the engine is cold, so ideally the vehicle will not have been run for at least four hours.

Remove the cowling from within the front wheel arch of the driver’s side to expose the auxiliary belt system.

Slacken the auxiliary belt tensioner with a spanner and hold the tensioner in position with a 6mm ø pin (figure 1)

Ford C-Max 1.6 litre TDCi diesel timing belt kit installation

Expert adviceThe 1.6-litre TDCi diesel engine used in the Ford C-MAX, as well as several Citroen, Mini, Peugeot and Volvo models, features a timing belt driven water pump.

As replacing the belt also requires the auxiliary drive system to be removed, Dayco recommend that all the systems’ components - timing drive and auxiliary drive - be replaced at the same time.

in order to take off the belt, then remove the tensioner, followed by the crankshaft pulley. This will reveal the phonic sensor and the RPM sensor connector, which needs to be disconnected.

Remove the lower screws of the timing case and then move the coolant reservoir to one side to gain access to the engine mount, which once the engine has been suitably supported from below, needs to be removed,

1

40

along with the engine mount flange.

Then remove the upper half of the timing case, which allows the bottom half to be removed and exposes the timing drive system.

Using a suitable pin, such as a drill bit, hold the camshaft pulley in its timing position.

The crankshaft timing must be carried out with a pin inserted in a hole in the engine block (figure 2) and as this is difficult to reach, it is wise to paint

a mark on the crankshaft pinion and engine case.

Loosen the bolt on the timing belt tensioner and remove both bolt and tensioner, followed by the timing belt.

Replace the idler with the new one from the Dayco kit KTBWP4930 and tighten the nut to 35Nm.

Using another suitable pin, hold the fuel injection pump pulley in the correct position and then remove the water pump.

Ensuring that the cooling system has been flushed through and no debris is present, install the new Dayco water pump, complete with its seal, followed by the new tensioner, taking care to position it as shown (figure 3).

While observing its direction of rotating arrows, install the new HT timing belt, with its slack section facing the tensioner.

With an Allan key, rotate the tensioner anticlockwise to tension the belt correctly and tighten the bolt to 25Nm and then rotate the engine and check the timing.

The correct belt tension has been achieved if the tensioner is positioned as indicated (figure 4). Naturally, repeat the process if necessary.

Refit all the components in their reverse order, but check, and if necessary, replace the crankshaft pulley with Dayco DPV1068, the fastener for which should be tightened to 30Nm + 180°, and the auxiliary belt tensioner APV1076.

However, Dayco recommend the auxiliary belt 6PK975 is always replaced.

For more information regarding the OEM quality power transmission products in the Dayco range, email: [email protected] or visit: www.dayco.com

2

3

4

41


http://www.dayco.com

42

www.dayco.com

Dayco. The original power in motion.

We’ve thought out of the box to give you the best

inside of it.

High tenacity. Timing belt kit.

KIT with HT belts constructed with a white fabric coating exclusive to Dayco. HT timing belts are the first choice of OE’s for latest diesel engine generation, like Audi 1.8, 2.0 L, Volkswagen 2.0 L TDI, Volkswagen 1.6, 1.8 and 2.0 L.

The best of our service and improvement. All in a single box.

™

DAYCO-ADV-EN-TBKOUTOFTHEBOX-210x297.indd 1 30/01/15 12:22

with adjustable turbochargers, blocked control mechanisms.

Generally these effects are caused by poor quality engine oil, an overheating turbo or the immediate shut down of a hot engine.

Therefore it is vital to use the correct grade of oil as specified by the VM and let a hot engine run for at least a minute before shutting it down.

In addition, technicians must thoroughly clean the oil pan, and flush the oil following turbocharger damage to ensure that no foreign deposits enter the lubrication circuit and pay close attention to the necessary installation instructions and performance measures during engine tuning.

Naturally, observing the VM’s oil change intervals and replacing the filter with an OE replacement is a prerequisite.

Oil carbon deposits in the oil pipe (image 2) can have similar effects to oil carbon found in the bearing case, but can also lead to excessive turbocharger noise and even total turbocharger failure.

The common causes and effects of turbocharger damage

FORCED induction to maximise engine performance has been a growing trend for vehicle manufacturers (VMs) for some time, but even though they are therefore commonplace, turbochargers still represent a challenge to many independents undertaking their service or repair.

For this reason, original equipment (OE) component and systems manufacturer MAHLE, has issued the following technical information to highlight some common causes and effects of turbocharger damage.

Damage to the turbine is one of the primary reasons behind poor turbo performance, or even complete component failure and contamination of some form is generally responsible.

Oil mattersIf oil carbon enters the bearing case,

(image 1) it can result in any or all of the following: blue smoke, the loss of engine performance, the loss of engine oil, contamination of the charge-air cooler, clogged exhaust gas cleaning system and

Turbo charger problems and solutions

1 2

43

The additional causes include an overdue oil change, incorrectly installed oil pipe or missing heat shield.

The subsequent additional remedies include replacing the oil pipe and ensuring its correct installation and replacing the charge-air cooler and particulate filter if the turbocharger has needed replacement.

Excessive oil consumption can often be due to a problem with the oil return pipe (image 3), which in common to the aforementioned oil related issues, means that oil can be forced into the turbine and the compressor, which can affect the operation of the internal components and can collect in the charge-air cooler.

Probable causes include constriction or a bend in the oil return pipe, the use of sealing compound rather than a gasket set, the failure to replace the engine connection when replacing the return pipe, or even

simply too much oil in the engine.

Technicians therefore need to ensure that the return pipe is thoroughly cleaned if it is to be reused and whether reinstalled or replaced, a new gasket set must be used. In addition, the turbo must be replaced if any its internal components (VTG, by-pass, waste gate etc.) have become stiff.

Compressor related problemsWhen it comes to the air intake side of

the equation, contamination of, or stress to, the compressor wheel or compressor itself will result in blue smoke – or black in the case of stress marks on the compressor wheel – excessive noise (whistling) and contamination in the charge-air cooler.

The causes can vary, but can include contamination entering the system from the crankcase vent (image 4), a build up of

ice or even a leak in the system from, for example, a split turbo hose.

When it comes to the compressor wheel (image 5), stress is generally caused by dirty or deficient oil to the bearing, an increase in exhaust back pressure or a clogged air filter.

To remedy these situations, technicians must carefully clean the entire intake

system, replace the air filter with an OE replacement, clean or renew the crankcase vent and check the system for leaks.

In addition, if fitted, the air compressor’s cylinder head must be dismantled and cleaned and flowing the replacement of the turbocharger and charge-air cooler, the mass air flow sensor must be checked.

If the compressor wheel bearing is damaged (image 6), its clearance on the rotor shaft must be checked, the engine oil flushed and a new OE filter fitted with the addition of the correct grade of engine oil as specified by the VM.

For more information about the quality products available from MAHLE Aftermarket, call the sales team on 0845 688 5007 or visit: www.mahle-aftermarket.com.

3

4

5

6

4448_1340_MAHLE_AZ_UK_210x297+3_rz.indd 5 12.02.14 18:52

http://www.mahle-aftermarket.com

4548_1340_MAHLE_AZ_UK_210x297+3_rz.indd 5 12.02.14 18:52

Feather Diesel offer specialist advice, diagnostics and repairs for independent garages

Feather Diesel ServicesDiesel fuel injection specialists, Feather Diesel Services repair and recondition diesel pumps and injectors for cars and commercial vehicles.

Formed in 1954, the West-Yorkshire based diesel specialist is renowned for its supply, maintenance and repairs for diesel fuel injection systems.

Services: Pump and injector repairs, power testing and vehicle diagnostics, technical advice

Contact: 01422 387 800

Website: feather-diesel.co.uk

How expert diesel fuel system repairs can be profitable for your business

EQUIPPED with a sophisticated combination of technology, tools, equipment and knowledge, Feather Diesel Services offer a professional service that will add value to any garage business.

With it's collection and delivery service, garages can quickly send problem pumps and injectors to the Feather Diesel workshop for expert examination and repairs.

On arrival, your pump or injector will be assessed and you'll receive a report advising on the best course of action.

ON THE ROAD

46

http://feather-diesel.co.uk

have been to two or three other workshops before they come to us and often they have fairly simple problems.”

“The perception with any diesel specialist is that we’re expensive but we’ve got a lot of test gear, equipment and software here.

“The key issue is arriving at the right diagnosis on the vehicle before repairing the pumps and injectors.”

A free technical support helpline is a good starting point for any independent garage dealing with a diesel fuel system fault. Specialist technicians are on-hand to advise on the correct diagnosis.

Marketing Director, Jeff Morley explained: "Each job is assigned to one technician, they will carry out a physical examination and test the unit as appropriate.

"We'll then send the garage a technical report and a cost of repair."

Once examined, Feather Diesel customers can either choose to have their original unit repaired, taking two two to three days, or replaced with a stocked reconditioned unit.

As an alternative to sending individual parts, garages can arrange to book the complete vehicle into the Feather Diesel workshop for specialist diagnostics.

With extensive access to the latest software, tools and equipment, independent garages can assure their customers correct diagnosis through this service while still selling labour.

Managing Director Steve Smith told GW: “We tend to find that those who haven’t got the right equipment and try to do the job, often do so incorrectly or create other issues with the vehicle,” Smith explains.

“It could be that we see vehicles that

ON THE ROAD

Diesel fuel injection specialists

47

Vauxhall specialist creates 'workshop of art'What happened when Leo Dack opted for Dura's award-winning workshop furniture

AS a forward thinking, modern, and customer centric Vauxhall specialist, Vauxalist has developed a reputation for honesty and quality amongst their numerous customers.

Since starting work experience in a Vauxhall dealership at just 15, Leo Dack has always had a passion for the automotive industry and started his own business at just 24.

With a fruitful and ever expanding organisation, Leo made the decision to move his profitable business to larger premises.

Part of the move entailed refurbishing the company’s workshop in order to maintain the demand for their services that currently include MOT, service, repairs, diagnostics and wheel alignment.

48

Organisation and structure

As somebody who has made the motor industry his life, Leo understands the importance of having a workshop that represents the standards customers have come to expect, whilst still being organised and structured for technician efficiency.

As the workshop plays such a critical part in the profitability and efficiency of his business it was important that it was designed right first time.

Leo wanted to not only increase the workshop's technical capability, but needed it to also be visually appealing and in line with his corporate identity.

Having revolutionised the traditional automotive workshop environment with their unique range of modular furniture, integrating everything needed for modern servicing from diagnostic equipment and tools to oil and air reels, Dura were the only choice for such an investment into the Lincoln-based business.

With an interest in both Dura’s 550 and 600 ranges, Leo took the opportunity to visit Dura’s Brackley-based showroom, to compare the two ranges first hand.

The decision was made to opt for the 600 range due to its flexibility, double thickness doors providing extra security and style, and the 600mm deep cabinets.

Seamless designHaving built a 14 metre dividing wall

in the workshop, Dura’s 600 cabinetry system was seamlessly installed into the 4 bay spaces.

The new system features a 600mm fluid management system, multiple tool storage cabinets, high and low level storage cabinets as well as towel/glove dispensers and waste bins.

The whole system has been finished in black grey, with vivid red back panels to create a professional finish in line with Vauxalist’s corporate identity.

Dura’s integrated workshop solutions were the perfect addition to Vauxalist’s larger premises where they now process between 20 - 25 cars a day.

The expansion has created another four jobs within the progressive organisation and they hope to build a chain of garages under their new title the Dack Motor Group.

Director Leo Dack said “I first noticed the Dura product when looking around a BMW dealership, I was very impressed and the 'Dura' brand stuck in my head.

“Once I had located new premises I started to design the workshop layout and decided that a dividing wall would be required to fully utilise the space.

“I visited Dura to see what is available, I felt like a kid in a toy shop.

After a few design proposals, I made the decision to go ahead.

“Dura arranged delivery installation, which was very thorough – now, when standing in the workshop, it's like looking at my own Van Gogh.”

Dura’s innovative solutions have been adopted by the world’s most prestigious automotive brands including, Aston Martin, Jaguar Land Rover, Audi, Mercedes Benz and Ferrari, and as such has won both national and international awards including the Queen’s Award for Enterprise.

To find out more about Dura visit www.dura.com or contact us on 01280 706 050.

“I was very impressed and the 'Dura' brand stuck in my head.”

49

http://www.dura.com

50

Make Your Workshop a Centre of ExcellenceInspire your customers, motivate your staff and enhance

your brand, with Dura’s award winning workshop furniture

BG ProductsBG Products manufactures its own products, specialised tools and equipment for automotive professionals.

The brand prides itself for its ongoing research and development, striving to ensure ‘trouble-free’ motoring for every BG Customer.

BG Product range: Fuel and oil conditioners, speciality chemicals and greases

Special services: Component servicing, performance solutions, free engine protection plan

Contact: 01284 777 934

Website: bgprod.co.uk

Twitter: @BGGreatBritain

BG Products demonstrates its range of oil pour-in solutions'Seeing is believing' when GW visited customer Herts Auto Tek to learn moreANY service or product that adds value to a business has to be a good thing.

The trouble is, with so many brands wanting your attention, it’s hard to know which services and which products will truly

enhance your business as an independent garage.

However, extensive laboratory and real-world testing provides proof that BG’s range of products and services do work – and they’re only too happy to demonstrate them in your workshop.

Curious to find out more about BG’s oil pour-in products, Paul Dobbyn, Director of BG Products GB, offered to carry out one such demonstration on my car – a Vauxhall Signum 1.9CDTi.

It’s a 2005 model with around 114,000 miles on the clock.

My average MPG was already an impressive 49.9, so I was intrigued to find out what a fuel additive, engine cleaner and engine oil additive would do to my performance and economy.

First up was BG’s diesel fuel system cleaner, BG244.

The solution is poured into the tank and cleans the carbon that gets baked onto the injector pin tool which, Paul tells me, can interfere with the spray pattern and combustion.

The dirty oil is drained from the Signum following BGEPR treatment

ON THE ROAD

51

Make Your Workshop a Centre of ExcellenceInspire your customers, motivate your staff and enhance

your brand, with Dura’s award winning workshop furniture

http://bgprod.co.uk

https://twitter.com/BGGreatBritain

For the engine, it was BG Engine Performance Restoration (BGEPR).

The car was then taken for a short drive to allow the BGEPR solution to get to work softening, emulsifying and dissolving the clogs of carbon in the oil.

Paul explained that it’s these deposits that can impede normal piston-ring function; thus reducing fuel economy, lowering power output, and increasing harmful exhaust emissions and oil consumption.

After an oil and filter change, the engine was treated to a dose of BGDOC, a special formulation designed to enhance the quality of the oil.

A Vauxhall Astra, 1.6 petrol with 73,000 miles on the clock, was also given the BG treatment with BG44K fuel system cleaner, BGEPR and BGMOA engine oil conditioner.

The resultsDiagnostic results on the Signum showed

an immediate ten per cent increase in compression across the board.

Mechanical compression tests on the Astra showed even better results.

The treatment boosted compression by 30 percent, with all cylinders now measuring 100PSI.

Since treatment, I have covered more than 2,000 miles in my Signum, during which my MPG peaked at 55.3 before settling at 52.3.

The biggest difference for me as the driver has to be the sharp, reliable throttle response – it’s once again a pretty quick car!

Had I have been easier on the throttle, the average MPG would have been even better.

“...treatment boosted compression by 30 percent”

ON THE ROAD

Oil pour-in products demonstration

52

Becktec has it covered with Borg & Beck fully coated discsThe benefits of complete disc coverage

WITH a phased introduction into its highly regarded Borg & Beck friction programme beginning last autumn, BECKTEC 100 per cent coated brake discs offer several clear advantages over the partial coated alternative.

The first and perhaps most obvious, is that a complete coating provides protection over the entire surface of the disc, including vents,

53

mounting holes and stud holes, which not only means they always look great, they are corrosion free.

It also protects the discs from scratching, corrosion and oxidation.

By contrast, a partial coating will always be vulnerable to corrosion at the point where the coating ends and the bare metal is exposed.

In addition, because the BECKTEC coating improves the thermal properties of the disc, it spreads the heat more efficiently across the whole disc and prevents the heat build-up that can occur.

Being water-based, BECKTEC coating does not use a solvent element in its manufacture, is kinder to the environment, and poses far less risk to those involved in its manufacturing process than a solvent-based product.

However, it is still solvent resistant and offers protection against petrol, oil, brake fluid, anti-freeze, power steering fluid and alloy wheel cleaner, so the discs always look at their very best.

Workshop benefitsBECKTEC discs also provide

unequivocal benefits from a workshop

perspective, as they transform the fitting process into a hassle-free operation.

This is because technicians no longer have to inspect the discs for rust particles or surface corrosion, or remove oil residue that would normally be applied to a partially or non-coated disc to preserve its condition during its packaging/storage.

As the BECKTEC disc is resistant to corrosion, it needs no such protection, and therefore no cleaning or preparation, it can simply be fitted, saving workshops both time and therefore money.

In addition to fitting the BECKTEC coated discs, fitting Borg & Beck's double rubber BECKTEC shimmed brake pads will deliver improved noise reduction and anti rattle qualities, which is another major benefit to demanding motorists.

BECKTEC shimmed Pads are also copper-free, making them less corrosive

to brake discs than inferior pads that have a more course formulation.

Plus, for total peace of mind, all Borg & Beck braking products come with a Two year/24 month warranty.

For more information about the premium quality products available from the First Line Group, call the sales team on 01869 248 484 or visit: www.firstlineltd.com.

“...partial coating will always be vulnerable to

corrosion ”

“...technicians no longer have to inspect the discs for rust particles or surface corrosion, or remove oil

residue that would normally be applied to a partially or non-coated disc.”

54

http://www.firstlineltd.com

55

Heritage Reborn

* Borg & Beck BECKTEC coated Brake Discs and BECKTEC shimmed Brake Pads are being phased in to replace

the existing range throughout 2015. You can identify a BECKTEC coated Disc by the logo on the packaging.

INSTALL WITH CONFIDENCE!

PREMIUM

Q UA L I TY

BECKTEC COATED BRAKE DISCS*

> Offering a comprehensive range of over 1,400 products

> High carbon – No compromise on material make-up or weight reduction

> BECKTEC Coated – A water based coating using Zinc-Aluminium flakes which protects the disc inside and out against rust and corrosion which provides improved thermal properties resulting in better performance

> No need to clean before installation, just unpack and install!

> Competitively priced for position in market

> Supplied as pairs (unless ‘S’ suffixed)

BECKTEC SHIMMED BRAKE PADS*

> Offering a comprehensive range of over 1,300 products

> OE Specification – Compound made from fine metallic fibres consistant with OE formulation

> Copper Free – Environmentally friendly, less corrosive on Disc compared to more coarse formulations as seen on alternative pads

> BECKTEC Shimmed providing double rubber shims for improved noise reduction and anti-rattle qualities

> Complete with wear indicators and fitting kits where standard

> Competitively priced for position in market

> Regulation 90 Approved

Make Borg & Beck your preferred choice for Braking!

BeckTec Discs Pads Ad AW.indd 1 13/03/2015 11:13

Did you maximise this Summer seller? DESPITE recommendations cab-in filters are changed regularly, filter brands say they’re often left unchecked.

UNPLEASANT symptoms like coughing, sneezing, headaches, asthma or cold and flu-like symptoms can all be reduced by cabin air filtration. Few realise the ‘tunnel effect’ where in car pollution levels can be six times those outside, as concentrated car fumes get sucked straight into the car.

Whilst mileage intervals give a good guide, remember drivers commuting in heavy traffic, or in urban areas with poor air quality, should replace the filter more often - at least once a year.

Benefits of cabin filter replacement

Pollen removal - the NHS say more than 20 per cent of the population are affected by hay fever during spring and summer. The debilitating symptoms can be eased with a clean cabin filter.

Reduce airborne pollution - dust, soot or diesel exhaust fume particulates – now re-classified as carcinogenic – can all be caught in the filter.

CABIN FILTERS

Help asthma and allergies – with these conditions on the rise in the UK, and children particularly susceptible, it’s important drivers understand the options.

Remove toxic gases - spending a little bit more on carbon activated filters will also absorb unhealthy gases such as ozone, benzole, sulfur dioxide and nitrogen oxide.

There is still a significant proportion of garages that have yet to wake up to the cabin filter opportunity. A new cabin filter offers very clear health benefits to the vehicle occupants making this item an ‘easy sell’ as part of an annual service, after all,

“There is still a significant proportion of garages that have yet to wake up to the cabin filter opportunity... ”

56

CABIN FILTERS

who would knowingly want to expose themselves or their family to polluted air which could ultimately lead to illness?

Couple this with the typical lifespan for a cabin filter and you can quickly see how these parts can provide a steady stream of revenue for any garage. The major vehicle manufacturers realised this sometime ago and most dealers now include a cabin filter as an integral part of their servicing programme.

Malcolm Rosher, Sales & Marketing Director | Comline

Does it need changing?Tell-tale signs the cabin filter needs

to be replaced include reduced air flow through the HVAC system, persistent bad smells or car windows misting up more readily.

Don’t forget the old filter

One of the best ways to sell the benefits of cabin filter replacement is to show drivers the condition of the old one. If it’s choked full of soot, dust and dirt, you have a graphic reminder of why this simple job needs to be done regularly.

Comline offers a comprehensive range of cabin and activated carbon filters covering over 95% of the European, Japanese and Korean vehicle parc

57

58

COMLINE FILTERSHigh quality filters built for your business

www.comline.uk.com | +44 (0)1582 578 888

A Performance Pedigree Best for Business

The Comline brand has a very clear ethos focused on delivering high-quality product and genuine value for money to the aftermarket.

Customers all over Europe are experiencingthe positive impact of the Comline brandand reaping the benefits of a filter range that is truly best for business.

Comline has a long established filter pedigree; in fact, every one of the 1500 filters in the Comline range benefits from over 20 years of heritage in this product category.

Manufactured in world-class productionfacilities, Comline filters deliver proven quality and consistent, reliable performance.

Put us to the test and see for yourself why Comline is one of the fastest growing automotive brands in Europe.

Fuel Fi l ters • Oi l Fi l ters • Cabin Fi lters • Carbon Fi lters • Air Fi l ters

New DAB video aims to get drivers listening

DABmotion

Government say the 'future of radio is digital' but there's an aw-ful lot of cars out there without DAB, creating a big opportunity for garages converting them

NEARLY 70 per cent of new UK cars now have DAB fitted as standard, yet very few drivers realise digital listening choices can be within easy reach for all.

The short film below is based around DABmotion’s Tick Mark approved flagship DABmotion ROLA universal DAB conversion kit. This retails at under £130 inc VAT, and uses patented AFC auto-retune capability, to deliver interference-free listening on the move.

59

COMLINE FILTERSHigh quality filters built for your business

www.comline.uk.com | +44 (0)1582 578 888

A Performance Pedigree Best for Business

The Comline brand has a very clear ethos focused on delivering high-quality product and genuine value for money to the aftermarket.

Customers all over Europe are experiencingthe positive impact of the Comline brandand reaping the benefits of a filter range that is truly best for business.

Comline has a long established filter pedigree; in fact, every one of the 1500 filters in the Comline range benefits from over 20 years of heritage in this product category.

Manufactured in world-class productionfacilities, Comline filters deliver proven quality and consistent, reliable performance.

Put us to the test and see for yourself why Comline is one of the fastest growing automotive brands in Europe.

Fuel Fi l ters • Oi l Fi l ters • Cabin Fi lters • Carbon Fi lters • Air Fi l ters

“The DABmotion video is a marketing investment we’ve made to help drivers understand how simple it now is to access the wealth of DAB stations they enjoy at home in their cars,” said Mark Baker, Marketing Director DABmotion

To find out more about the opportunity, please visit www.dabmotion.co.uk, follow @DABmotion on Twitter or call 01202 664390.

DABMOTION

Digital radio roll out starts when coverage and listening targets are met...• Massive DAB infrastructure

investment will see coverage reach FM levels this year

• Digital radio’s ‘share of listening’ needs to reach 50 per cent - it reached 40 per cent in Q2 2015 according to RAJAR

DABmotion ROLA uses a hide-away ‘black box’ interface to convert DAB signal and broadcast it wirelessly back through the existing car radio

The DRUK ‘Tick Mark’ helps motorists find best-in-class products and services

DABmotion distributors Celsus can also train and award the installer qualification needed for garages to advertise the Tick Mark as a ‘Registered DAB Installer’. DABmotion training covers fitting replacement DAB head units, DAB adaptors, antennae and fault-finding, with hints around antenna installation being particularly useful.

“The DABmotion video is a marketing investment

we’ve made to help drivers understand

how simple it now is to access the wealth of DAB

stations they enjoy at home in their cars.”

60

https://twitter.com/DABmotion

DRIVING FORCES

IGA Director, Stuart James informs GW of the latest lobbying efforts in an industry that’s on the verge of ‘dynamic’ change as we meet up for a wide-ranging discussion

“There’s never a dull moment in the automotive aftermarket”

HAVING joined the motor industry as an apprentice technician, Stuart has worked across a variety of areas within the industry for over 35 years and has been Director of the IGA since 2011.

I caught up with Stuart to discuss the IGA’s latest lobbying efforts and, unsurprisingly, talk soon turned to the government’s 4-1-1 MOT proposals – an immediate challenge to public safety.

In 2011, a study carried out by over 25 organisations representing the interests of motorists and garages found that moving to a 4-1-1 system would result in 55 additional fatal accidents every year, and over

... 4-1-1 system would result in 55 additional fatal accidents every year, and over 2,000 injuries, of

which 338 would be serious.

61

DRIVING FORCES 2,000 injuries, of which

338 would be serious.

Under the current 3-1-1 system, 22 per cent of vehicles fail their first MOT, a figure that could rocket to more than 40 per cent should the extension get the go ahead, Stuart fears.

“We believe consumers think the MOT is a good thing.

“Having an automotive professional inspect their vehicle on an annual basis gives them the comfort of knowing that when they strap their children into the car, it’s safe to use on the road.

“The thought that 22 per cent of three-year-old cars are unroadworthy is a concern for me and I imagine it would be a concern for consumers too, if they got to hear about it.

“Their car may be roadworthy but the car coming in the other direction may not be.”

The battle to fight these proposals will involve lobbying ministers directly through the RMI, which represents seven sectors across the motor industry and is often the first point of contact for government on issues concerning the motor industry.

More than just a single pronged attack, as a member of the Automotive Aftermarket Liaison Group (AALG),

which consists of nine independent automotive aftermarket trade associations, the IGA is uniting with other members to defend the UK’s road safety record.

It’s likely that an AALG awareness campaign will be drawn together to educate consumers, civil servants and

ministers about the dangers of a 4-1-1 system.

Stuart advises garages, and consumers, to write to their local MP and express their concerns – IGA members have access to a letter template.

Connected CarLooking ahead at the longer-term

challenges, the connected car is at the top of the list for Stuart.

“The technological challenges ahead will be tough for independents but data access will be available in a way that it has never been before.”

The RMI Standards and Certifications (RMISC) has been accredited to inspect

ISO standards and are likely to soon be the first accrediting body in Europe for security technical information, once final documents are signed-off in Brussels.

“This will change the dynamic of

“The thought that 22 percent of three-year-old cars are unroadworthy

is a concern for me...”

“The independent sector will have the legal entitlement to access any

information for any car.”

62

DRIVING FORCESthe industry; it will level the playing field

completely.

“The independent sector will have the legal entitlement to access any information for any car, once they’ve proved integrity.”

Integrity checks will be rigorous and will include proving a genuine, legal need to access data to repair cars for consumers.

“Once you’ve proven this, it’s as good as a licence.

“You will have access to the highest level of security information for all manufacturers and all of a sudden you’re in a pivotal place.”

IGA introduce Diagnostic Specialist Accreditation

The IGA’s new Technical Committee has introduced Diagnostic Specialist accreditation.

The committee is formed of independent garages who work on the cutting edge of vehicle technology, testing the latest multi-brand diagnostic tools and assessing manufacturer websites using Pass-Thru, looking at the problems of today to seek the solutions for tomorrow.

They will be the first UK garages accredited for manufacturer security

information under SERMI.

The accreditation will recognise the diagnostic capability of a garage and will act as proof that they have the ability to communicate with newer cars.

Stuart said: “Through this new programme, we will audit garages to see if they have the capability to update electronic service records.

“If they can prove that they have this all-round capability, we’ll give them the badge.”

Car Repair PlanLaunched last year, Stuart explained

that the Car Repair Plan is now entering its second phase.

Consumers have started to use their plans to pay for servicing and repairs at participating Trust My Garage members, of which there around 650.

“The consumer can now build up a savings scheme for future car repairs.

“There’s no credit linked to it, it’s purely a saving scheme and they can spend their money in any of those 650 garages.

“If the consumer has a problem with the repair they can come to us, so it offers that reassurance element too.”

63

64

MOT QUALITY CONTROL SCHEME

Don’t Get Struck O�:

Around half of MOT scheme disciplinary suspensions are due to administrative failings.

www.IndependentGarageAssociation.co.uk

Following the DVSA’s change in requirements for MOT QC, the IGA are offering unannounced visits as part of the RMI MOT Quality Control Scheme.

Unannounced visits are now the only way to achieve the lowest risk score in Quality Management for your Site Assessment Report.

Become an IGA Member TodayThe voice of the independent sector - We Lobby the Government on your behalf, give you access to the latest

Technical Training, provide Business Support and Advice, offer the IGA Car Repair Plan and much more.

0845 305 [email protected]

• A dedicated team

• Disciplinary assistance

• Management training

• Consulting DVSA on your behalf

A candid glimpse into the mind of a vehicle technician VIEWING WINDOW

What was your first job? I would have been at a British Leyland

garage so I would say it was probably something like a Mini service.

What was on your last job sheet? I don't get my hands too dirty any more,

those days are long gone and I'm usually in the office now. Thinking back though, it would have been some time ago but it was probably an MOT.

What's the best car you worked on? The best car I've worked on I suppose is

a Ferrari Testarossa. The quality of the car is just at another level. That’s going back about 20 years now but we used to service it.

And the worst car? It has got to be an MGB V8,

Tim Ferris, owner of Ferris GarageThe Ferris family has owned the Garage at Feock since it was built in 1954.

For the last three years, Ferris Garage has been voted as one of the top 50 small garages in the UK by Motor Codes coming 2nd in the South West region for the last two and the only garage in Cornwall to make the list for all three years.

Location: Truro, Cornwall

Garage: Ferris Garage

Services: Servicing, repairs, diagnostics, welding, recovery, body repairs, car sales

65

just because there's no room to work on them. Dolomite Sprints

weren’t very good for that either actually. You can probably guess from my answer that my time goes back a little bit.

What's the most useful garage tool you have used?

The two-post ramp that lifts all four wheels off the ground has to be one of the most useful pieces of equipment that I've ever come across.

What's the most useless garage tool you have ever used?

We've had several to be honest! Going back a few years, we spent a lot of money on the big old Sun diagnostic machines but they soon turned out to be a bit of a dinosaur. We got all of the large diagnostic equipment just as everyone else was moving over to computer systems. It’s still here now, sat gathering dust in the corner.

What do you listen to in the workshop?

The lads listen to BBC Radio 1, I’m a BBC Radio 2 person myself but I’m happy to keep the lads sweet and let them listen to Radio 1.

VIEWING WINDOW What's your ideal day off?

Well, I’ve got one coming up. My prospective son-in-law will be taking me to Jonathon Palmer’s Race circuit. It's an absolutely super day out and I can't wait for it!

What profession would you be in if you wasn't a vehicle technician?

A professional dancer. Me and my wife do dance and it just seems like it would be a nice profession to be in. Argentina tango or ballroom Latin, something along those lines. Vincent and Flavia would be my idols, what a nice way to make a living.

What was the most embarrassing moment of your career?

Probably answering these questions, more specifically my last answer!

What is the highlight of your career so far?

In 1980, whilst part way through my apprenticeship, I took two Minis around the world to raise funds for Save the Children's Fund Stop Polio Campaign.

I use to do a lot of motorsport and I was rallying a Mini Cooper S at the time.

The local garage where I learnt my trade was asked to prepare these two Minis to go around the world.

The chap that organised it all asked me if I’d like to come along to keep the cars going.

And so I was off, away for 13 months, crossing the Sahara Desert, the Amazon Jungle, South America

This Ferrari Testarossa is the 'best' car Tim's worked on

66

VIEWING WINDOW

and overland back from India. The Minis covered over 60,000 miles. Yes, that's definitely the highlight of my career.

What is the biggest challenge the industry faces at the moment?

I think it has probably got to be telematics. It brings a real possibility of freezing the independents out of business.

It makes you wonder how much longer small independents will be about.

It would be interesting to see how it all plays out ten or 15 years down the line.

I think the dealers will have it tied up so tight by then that it will make it very difficult for us to work on anything, certainly modern cars.

I do think there will be a job for pre-

complicated cars and I think the older cars that don’t have too much electronically going on will probably go up in value because those are the cars that independents will still be able to keep going, for much cheaper too.

Tim and Tony Clarke in Nairobi on their Stop Polio Round the World adventure in 1980

Tim's staff at Ferris Garage

67

Anonymous customer tales from the service deskDIFFICULT

CUSTOMERS

The grumbling DIY mechanic MR JONES owns a 2001 Vauxhall Astra, which he maintains himself – or so he says

Mr Jones has been a customer of ours since we opened back in 2003 and comes into the workshop every year for the annual MOT and the odd bulb replacement.

For the last few years, his car has failed the test and has had to have work done, for which he grumbles and makes our poor receptionist feel as though it’s all her fault.

We all have these customers don’t we?

Our Mr Jones pays his bill and every year we suggest to him that he has the vehicle serviced but it’s always the same response: ‘I know all about cars, I can sort it myself.’

Last year his car failed the MOT on a number of items, nothing major.

We replaced the discs and pads all round and after the work was done he went away, grumbling and looking at the invoice with despair.

Two months after the MOT the car was recovered by Green Flag because it had broken down on the motorway.

The customer called us to say he was annoyed as the car had only recently passed the MOT and asked us how we allowed this to happen.

Our diagnosis revealed that the gearbox had seized though lack of oil and neglect.

Mr Jones was now facing a huge repair bill running into hundreds of pounds and decided that he would scrap the car and buy a new one.

He recently brought his new pride and joy into the workshop last week for a service and yes, you guessed it, he looked at the

invoice and walked away grumbling, much to the amusement of our reception staff.

We love looking after the Mr Joneses of the world.

As I always say, our customers are our business and without them, we wouldn’t have a business!

“... lack of oil and neglect.”

“I know all about cars, I can sort it myself.”

68

of the Year competition is certainly going to take the competition to new heights.

“With the new range of genuine Dickies clothing coming out exclusively to ASDA stores, it tied in nicely to have the team get behind the initiative to reward hard worker in the UK. We look forward to working closely with the team moving forward.”

Jonathan Tillery, Senior Buying Director at George, said: “Dickies is a well-known brand and workwear specialists, and we are thrilled to be exclusively selling the Genuine Dickies brand at George.

“Getting behind the UK Worker of the Year 2015 competition was a no-brainer for us, and

we are fully behind such a great initiative.“We are hoping that we have spiced

up the competition further by offering a fantastic incentive of a year’s free shopping to this year’s winner.”

To enter this year’s competition, just visit www.ukworkeroftheyear.com – entry closes at 11.59am on September 25, 2015.

Anonymous customer tales from the service desk

UK Worker of the Year organisers announce new sponsorship dealASDA’s George gets behind UK Worker of the Year 2015THE partnership will see ASDA stores stock a brand new range of Genuine Dickies clothing, the supermarket retailer will also become a new sponsor of the UK Worker of the Year competition.

UK Worker of the Year, a competition run by Dickies and currently in its sixth year, aims to recognise and reward hard workers in the UK on a daily basis.

The competition winner will be announced at The UK Worker of the Year 2015 presentation event on October 17, 2015.

The winner will receive the luxurious choice between a Ninja 300 Kawasaki and £5,000 in holiday vouchers.

With George now on board, the winner will now also receive a staggering year’s free shopping at ASDA, consisting of £100 per week in vouchers to spend in store or online for 52 weeks.

The winner will also receive the opportunity to win a life-changing £100,000 in cash once they are announced the winner, by predicting the top six of the final MCE British Superbike race in October.

Maurice Morton, sales and marketing director at Dickies, commented: “We are delighted to have teamed up with the team at George, and their backing of the UK Worker

“...offering a fantastic incentive of a year’s free shopping to this

year’s winner.”

69

http://www.ukworkeroftheyear.com

http://www.ukworkeroftheyear.com

70

DISCOVER THE DIFFERENCE

gsfcarparts.comGSF Car Parts are the sole distributor of Elstock products

Elstock, is part of BORG Automotive, one of Europe’s largest remanufacturing groups.

Elstock supplies premium high quality products within the aftermarket, with one of the UK’s widest ranges.

Elstock products are competitively priced and provide the end user with the highest quality product and service.

Individually tested to meet OE standards, all Elstock products come with a two year unlimited mileage warranty - ensuring full peace of mind.

2 YEAR WARRANTY

AS STANDARD

www.garagewire.co.uk

@GarageWireUK

Get the latest news and offers straight to your inbox, register now for free!

Keep up to date with industry trends, information and supplier news and gain access to our exclusive Garage Wire reader offers.

Read, share and join the debate by leaving your comments and sending us your stories.

DISCOVER THE DIFFERENCE

gsfcarparts.comGSF Car Parts are the sole distributor of Elstock products

Elstock, is part of BORG Automotive, one of Europe’s largest remanufacturing groups.

Elstock supplies premium high quality products within the aftermarket, with one of the UK’s widest ranges.

Elstock products are competitively priced and provide the end user with the highest quality product and service.

Individually tested to meet OE standards, all Elstock products come with a two year unlimited mileage warranty - ensuring full peace of mind.

2 YEAR WARRANTY

AS STANDARD

http://www.garagewire.co.uk

https://twitter.com/GarageWireUK

http://www.garagewire.co.uk

https://www.youtube.com/channel/UCXkG_e65rjFhPUIDzexqcaQ/feed

gw views issue 1 - sept '15

Documents